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GMAC Smart Buy now in collections
Posted by RevClyburn on 03/09/2011
Hello

I have a big issue with GMAC. I HAD a truck from them in 2005 using their Smart Buy program. When it came time to either purchase the truck or turn it in, because of financial problem, I chose to turn it it. I was told I could do that, pay the disposal fee plus any overage on the mileage or damages to the truck and that would be that. I did that in 2009, now 2 years later, they want me to pay them 11k because I defaulted on the contract. Now come on, what crap is that. I went through this about a month after I turned in the truck, they hadn't received the paperwork from the dealership. After I explained that to GMAC's financial department, they said they got the papers and that was all that was needed, they would bill me for the rest. They then sold the truck at a auction, then informed me that I owed the $5500 for what they didn't recoup in selling the truck. I again explained to them that I did not owe them anything. That as it is stated in the SMART BUY LITERATURE, that I followed it's instruction and did what was written. I also checked with them that I could turn the truck in and do as stated above. Now they're, GMAC, is trying to sue me for it, 2 yrs after the fact.

WHAT THE HECK is up with that? Anybody ever had to deal with them on the same issue, please advise me here.

     
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Posted by getoverit on 2011-03-09:
I can't honestly say that I know anything about the "Smart Buy" program but I do know that that most, if not all, of GMAC is now Ally Financial. It got spun off from General Motors when the Federal Gov't. bailed out GM.

Possibly, their record-keeping got seriously hosed up in the transition.

I would think that formally disputing this with the collection agency might do some good. Furnish copies of the contract you signed and any other documentation and records you can. They shold relay the information back to GMAC/Ally and (hopefully!) set the record straight.

My understanding is that you have the right to dispute any claim that has been referred to a debt collector and they are supposed to take certain actions in response - DebtorBasher, where are you?
Posted by ChuhBaca on 2011-03-09:
Wow, that was huge publicity for car manufacturers! I don't remember which one started that (possibly Hyundai), but the others quickly jumped on that marketing tool.

The way I see it, you have 3 options;
1. You can dispute the charge with the collection agency. Ask for proof of the debt and provide copies of your documentation. Probably the least effective.
2. Take them to court, assuming you have all your documents in order.
3. Contact every news station in your area. Since they were really banking on the publicity of having a heart during tough economical times, hopefully one of the local news channels will take on your story. Then hopefully your story will not only air, but be posted on the station's website and you can link that story to every GM forum and consumer board you can find. This will only work though, if the news takes on the story.
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Chevrolet Z71
Posted by Missisippison on 02/11/2011
The speedometer cluster has slowly been failing and now nothing works. I have also replaced the air conditioner compressor and everything associated with it. Now my windshield wipers and cruise control are beginning to mess up. My previous Silverado had numerous problems also. I'm going to buy a different brand of vehicle in the future. Enough is enough.
     
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Posted by Skye on 2011-02-11:
What year is it? Is there any warranty left? Things wear out and parts need to be replaced down the road.
Posted by Anonymous on 2011-02-11:
There's nothing like Mississippi when the sun comes up at dawn.
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All in good faith!
Posted by Lollis on 12/08/2010
WINSTON-SALEM, NORTH CAROLINA -- I was very recently in an accident that destroyed my dependable car, I was not seriously injured, but did have to go to the hospital by ambulance. Immediately after the accident I was contacted by GMAC and told I would have the use of a rental car for 30 days to insure I would be able to get to and from my job. I had no close family that could help and had recently moved to far to walk. After arriving at an agreement on the price of the car, which was too low, but agreed anyway, the rental car was then removed before I received the payment to purchase another car which left me without transportation and lost my job. Immediately after that there was another part of the claim agreed upon regarding the hospital bills, another bill arrived and I asked what to do with it and asked them about compensation for the loss of the job which was a result of the accident and dealing with them. I was sent an email telling me that they were sending me a release form and I had to have it signed and notarized and they had to receive it first and then they would pay the ambulance bill. I did not sign the release form, I did send them the bill, and didn't know if they were going to pay it, they didn't respond to that until I sent them a copy of the letter of complaint made ready to send to the Insurance Commission, and letters of complaint have been sent out now to appropriate offices of authority. There latest response referred to all their good faith in resolving the claim, A LOT of good faith happened in removing the rental car in 10 days instead of 30 days and before receiving payment for the lost vehicle to purchase another one, and their good faith in trying to obtain a release form by holding the ambulance bill over my head and their good faith in causing the loss of my job all in a good days work.
     
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Posted by saj80 on 2010-12-08:
Is GMAC your insurance carrier or was there another driver (you said there was an accident that destroyed your car, but don't say if it only involved you)? Making some assumptions based on this post, I am thinking someone else was involved and this is their insurance provider, which means you should have never started talking to them. If this is the case, you need to notify your insurance carrier immediately, and may need to retain legal counsel. If GMAC is your carrier, you may also need legal counsel to sort everything out. Did you have no other means of transportation to get you to work?
Posted by Joe on 2012-05-29:
GMAC Integon in NC is shady. Not sure why people would do business with them. If you have a claim....get a lawyer FIRST!
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Vehicle Repossession
Posted by Jesflo on 11/19/2010
BLOOMINGTON, MINNESOTA -- Bought 2006 Chevy truck for 72 months financing with zero interest in July 2006 Husband became disable and unemployed in May of 2009.He lost his mother and asked company for FMLA but they could not hold his job so they let him go. He started receiving unemployment in August 2009. At the time of purchase he brought an Insurance that covered disability and loss of employment. His account had already been sent to the GMAC loss recovery and meanwhile insurance had sent in payment for February thru July 2009. that is 4 years or 48 months out of the 72 mos. he financed. Amounts paid into this account were about $26046.00 balance due in 24 mos. Then GMAC is now ALLY bank and this finance company has repossessed our truck. I have tried calling them, I have sent a certified letter and no response. I have been treated rudely and it has been a month and a week since they took our only transportation. They have been receiving payments from our insurance how do I get hold of someone I can't afford and attorney and that is their advantage HELP!!!!

     
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Posted by MDSasquatch on 2010-11-19:
it has probably already gone to auction, the next correspondence you receive will probably be a letter demanding payment for the pay off minus the amount they got for it at auction.
Posted by jktshff1 on 2010-11-19:
Contact your local bar association, they usually have a program for helping people in need.
Posted by redmx3racer on 2010-11-20:
Did I read this wrong or is the OP saying their insurance only paid up to July 09-over a year ago? I think any company will repo a car that has not been paid on for over a year. I'm guessing there are details missing here.
Posted by raven2010 on 2010-11-20:
The OP indicates they had insurance that covers this sort of thing, and that the insurance company was paying----

if this is accurate, the car should not have been repo'd, regardless of how many times the original loan was sold to a different company.
Posted by JDINC on 2011-01-12:
I have GMAC/Ally and have had issues with my leased truck were I got sick and was off work I called they told me about a lease extension they did the extension wrong had me showing and 60 days late and they will not listen or work with you at all I complained to the Better Business Bureau and they sent GMAC a letter and I got to talk to a specialist in executive customer solutions and they were wonderful to deal with they actually cared and fixed my credit so I would recommend complaining to the BBB

http://www.bbb.org/us/
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Rust
Posted by Mali on 10/02/2010
My 99 Malibu, blew a an engine mount, blew out my right front fender and exploded ny new tire, Thank God I was only going 15 miles per hour. Cost me a tire and $1900.00 in repairs to engine mount. Soooooooooooo.
     
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Posted by werelucky on 2010-10-03:
Any object made of steel will rust if not properly maintained. 12 years?
Posted by tnchuck100 on 2010-10-03:
"...blew an engine mount..." - strange way of stating it.

Unless you were under extreme acceleration from 15 MPH one broken engine mount should not have caused the damage you describe.
Posted by Skye on 2010-10-03:
So it was rust that caused this?
Posted by Tall Shopper on 2010-10-18:
GMAC is a finance company- I think you meant to complain about General Motors products themselves-specificsally the Chevy Malibu, not the financing company.
Posted by getoverit on 2010-10-18:
11-12 year old car. No indication of what the mileage is or whether any maintenance has been done on the car - could mean anything.

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Try to get a subordination from GMAC
Posted by GChilcz on 08/13/2010
Ever try and get a call back or a staright answer from customer service at GMAC Mortgage? By far, in an industry that has incompetence written all over it, GMAC Mortgage is King of the Crap. I have tried to get a reasonable time table as to when I can obtain a subordination to refinance my 1st mortgage and I am given a different day every time. My rate lock expires and it costs me significant money to extend it. I am now going to call David Applegate, President & CEO, whom I am sure I will not be able to make contact with since this company trains their customer service to block everything they possibly can. Pretty pathetic company. David Applegate is in Horsham, Pa and their number is (215) 682-1000.
     
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Posted by MRM on 2010-08-13:
Oh sweet niblets?!?!
Posted by saj80 on 2010-08-13:
What makes you assume GMAC will subordinate their lien position; do you have a confirmed agreement with them? Many banks in junior lien positions will not subordinate for two reasons: first, if you are refinancing your first for more money, then the secondary bank loses collateral position, and, second, by not subordinating, the junior bank now becomes senior if another bank is dumb enough to refinance without the subordination agreement. Getting a subordination agreement from a large organization is very difficult, and my bet is that GMAC will not provide one.
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Had it with GMAC
Posted by Bitten once on 07/08/2010
LOUISVILLE, KENTUCKY -- I bought a Chevy malibu in 2007 I financed it with GMAC. since then my wife became blind in her left eye due to glaucoma, then she was laid off at sam's club. I make the car payment and the payment was due on the 30th of each month due to circumstances about my wife I am not able to pay on time but I am a bi-lateral amputee and receive my disability check in my bank on the second wed of each month, I send my car payment off then. I have told and told GMAC this, beginning the 5th or 6th of each month I start getting their calls anywhere from 2 to 4 per day up to 8:30 pm then the next day starting at 8:28 am. these are robo calls with no person and a list of options that are no options. after I don't pick up for a few days then I get calls from a different number (888-611-6904)same GMAC but from a foreign country and a person who can't speak good English. I am tired of this same routine every month. I wiull never buy another vehicle made by General motors(government motors) ever again. no wonder they went belly -up. I urge you to think hard before you do business with these people.
     
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Posted by MDSasquatch on 2010-07-08:
I am financed through GMAC and have had no problems whatsoever; I set up an auto-pay right after buying the car and all is well.
Posted by Venice09 on 2010-07-08:
Is it possible for you to get one month ahead so you're payment will always be on time?
Posted by Helpful on 2010-07-08:
I am truly sorry for your circumstances.

I think I would agree with Venice and try to get a month ahead, thereby making your payments even early.

You and your wife are in my prayers. Best of luck.
Posted by Anonymous on 2010-07-08:
Agreeing with everyone above me. GM is not dictating the situation, but instead YOUR circumstances are. The easiest solution is to try and get one month ahead, then your future payments will always be on-time. I understand that in your current situation, getting ahead one month may prove to be difficult. I hope the best for you and your wife in resolving the dilemma.
Posted by bitten once on 2010-07-08:
genius pure genius IF I had the money I would pay ahead duh! Huh!
Posted by Anonymous on 2010-07-08:
Your situation changed, not GM's. How is that their fault? It never ceases to amaze me when people start complaining about private matters that have affected their livelihood. That is not GM's fault. They have adhered to their end of the contract. My wife too is on disability, so I feel your pain in trying to reason with these large corporations, but at the end of the day...it's still YOUR problem, not theirs. Get a payday loan against your disability check to cover the cost. Just don't fall victim or prey to the sleezy ones out there. There are many options out there, other than wishing ill will upon GMAC.
Posted by MRM on 2010-07-08:
You may also place the blame on Walmart for laying off your wife. Walmart could have find an alternative work for her.
Posted by Anonymous on 2010-07-08:
I can see why it would be difficult to get a month ahead even though that is a good idea.

Who are you telling that you can't make the payment on the 30th? From the way your review is written, it sounds like you're just talking to the reps when the late payment calls start happening.

Why not just call GMAC right now, ask to speak to someone in their finance dept that can make decisions and request that your due date be changed? I know this can be done and I doubt they will deny it if you explain the financial situation your in...they'd rather get the payment on time every month than have it be late every month.

Good luck!
Posted by Anonymous on 2010-07-08:
MRM> Good point, but I'm just curious because the OP never directly stated that his wife was laid off BECAUSE of the blindness. He just mentioned the two facts in the same sentence. I am with you in assuming that's what he meant, but just curious.
Posted by Anonymous on 2010-07-08:
justcause> +100...you beat me to that one. I was typing nearly word for word the same sentiment. I too had the same feeling that the OP was only talking to the normally impersonal and harrassing collections agent, instead of the finance department.
Posted by momsey on 2010-07-08:
OP, no need to get snarky. The commenters were merely making suggestions to help out your situation. As others have said, your situation changed, it's not that GMAC has changed what they're asking of you. It's too bad that you're in the spot you're in, but the bottom line is, you agreed to a contract with GMAC and you have to hold up your end. If you don't, they are in their rights to call you and ask for their payment.

Also as the others pointed out, you need to speak to someone in the finance department and tell them your situation. They might be able to help.
Posted by Anonymous on 2010-07-08:
Thx Justice...I hope the OP tries this if they haven't already.
Posted by Anonymous on 2010-07-08:
Snarky? Okay, you're invited to Scrabble night at my house. LOL! Sorry, but I love to commend people on their literacy;)
Posted by momsey on 2010-07-08:
J4A, my hubby and I are Scrabble addicts!
Posted by Anonymous on 2010-07-08:
Well, bring him along too!
Posted by Venice09 on 2010-07-08:
Just cause, great advice. I assumed the OP already did that. You can't explain your situation to the people who call and expect them to change the agreement. But you're right, that might be what the OP is doing.

OP, depending on the size of the payment, it is not necessarily out of the question for you to safe up enough money to be a month ahead. The people here realize that you are having financial trouble but do not know the details. Sometimes extra money can be found in the strangest places if you look and think hard enough.

I hope you take the advice of just cause if you haven't done so already. I am confident that you can have the due date changed if you speak to the right people and do not alienate them with the wrong attitude. Remember, you want them to do something for you that they are not obligated to do. So a lot will depend on how you present yourself.

I really hope it works out for your and your wife.
Posted by bitten once on 2010-07-09:
First off my wife was blinded by Duke eye center,if she didn't get the lazer surgery she could go blind.then she and 14 others got laid off in an attempt to get rid of permanent employess.this was in all the sam's clubs they farmed out the demo dept.my complaint is they(gmac)call 2 to 4 times per day no matter what witn no person just robo calls.Then I call them and tell them when I am going to send the payment in and they lie say they will note it then here come the call's again OH! I have never been over 20 days late ever.OH! doctors&hospitals use the excuse now it was bacteria or an infection to avoid a lawsuit so nothing can be done for incompedence.
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GMAC Broke my heart
Posted by Cookies4Renea on 06/25/2010
RENEA LOPEZ
RENEA LOPEZ
My heart is honestly just broken Thanks to GMAC. In 2007 I was involved in an auto accident. It was the fault of the drunk driver. My husband and I thought in at least regards to the car we owned we would be alright. When we bought our car with GMAC we were told about the GAP insurance. GAP insurance is a special insurance that if something bad happens like the car gets totaled it will be paid off in full. The drunk driver caused me to become 100% disabled I will never walk again and I am now in a Wheelchair. GMAC sounded great very supportive at the time and we thought they were on our side all the way. Gap insurance paid off our car so again we thought. My husband worked two jobs for the past two years to buy a home that is all one level because our home is up stairs down stairs. We ran our credit and WOW. B A N K We learned that it took gap almost 6 yes six months to complete the payoff. We were never contacted EVER EVER but on our credit it shows 6 late payments or 6 times late 30 days.
So we called GMAC again and again we got no-place. No remember our car was paid off the account closed and they still would not help even when we were able to show them all of the thank you for your business letters from them and the supportive letters they had sent. All I wanted was for them to change the listing on our credit to say paid as agreed. Being in this darn chair has been so very hard yall I became sad and for the most part withdrawn. I as a wife just honestly wanted to be able to sleep next to my husband in the same room. We did finally get the loan for the ground floor house with disability access but we got it at a much higher interest rate and a higher payment all because of one single account. Word to the wise if you are ever late on a payment Joe blow is better than GMAC a national company and if you have the gap insurance PLEASE PLEASE call your lender no matter what and ask them if you are in good standing do not wait or listen to them say everything is alright especially if you are hurt they are trying to I guess be helpful as in don’t worry get better but the person who calls and tells you this might not be the person who is looking at your loan or making sure that your payments are being processed with GAP or by you yourself. ALSO PLEASE DO NOT DRINK AND DRIVE. The man who hit me was given 90 days in jail and he lost the privilege to drive his car for one year. I got a lifetime in a Wheelchair with spinal cord damage I will never walk again. I will never drive again. I will never be able to dance with my husband again or walk and rock my grandchildren when they are hurt or cry. So please for the love of GOD (((DO NOT DRINK AND DRIVE)))
MRS. RENEA LOPEZ

     
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Posted by MRM on 2010-06-25:
Ms Renea, thank you for sharing your experience with your loyal readers. That is a shame that the drunk driver basically got a slap on the wrist compared to what you are going through. I wish you and your husband the best in life.

Posted by MRM on 2010-06-25:
And not to be offensive, but it just seems hopelessness of telling them not to drink and drive as they will choose to do so anyway.
Posted by clutzycook on 2010-06-25:
wow, that's a sad story all around. I hope you got a lawyer and sued that A-hole for pain and suffering.
Posted by MRM on 2010-06-25:
Sad story, indeed. This is one of the few post that got me teary eye. Real Talk...
Posted by Slimjim on 2010-06-25:
Very sorry to hear of your plight. I would dispute the entry as "never late" with the credit bureaus in maybe about3-6 months. Maybe it won't be validated by them if time passes and it has been closed. If they do deny your claim, you have the option of writing your own text and explanation into your credit file. I certainly would do that and document your side of the incident at least to potential credit granters in the future. First though, file the dispute. If it does go away, then the problem is solved.
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GMAC Lease Scam! Bogus end of lease charges
Posted by ChuckWash on 06/08/2010
DETROIT, MICHIGAN -- I leased a 2006 Hummer from GMAC. In may of 2009 my lease was up and I followed the procedures that GMAC gave me to turn in my vehicle. I had never had a late payment or missed a payment and if fact turned the vehicle in under my allotted miles. When I took the vehicle to the dealership to turn it in both myself and a employee of the dealership walked around the vehicle and did a visual inspection. The car had no exterior damage to it. I left the keys with the dealership and went home. About a week later I get a letter from GMAC saying that the had done an inspection of my Hummer and that it had some dents in the hood and I owed the $273.90. I immediately notified GMAC and indicated that I was disputing any claim of damage to the vehicle. They referred me to their asset recovery team to look into this dispute. In the mean time I looked at the pictures of this so called damage that their inspector took and could not notice any damage. A short time later I was told that the Asset recovery program had made a determination that the money was still owed. What a Joke! I immediately told them that I wanted to have an independent inspection done of the vehicle and have this dispute handled through the proper legal channels because I disagree with the findings. I was told that the vehicle was already sold at auction and that I could not inspect it. I was also then told that if I did not pay this amount then it would be turned over to collection and then credit bureau if I didn't pay what they said. Again I told them I did not agree that damage has occurred and wanted this to proceed through the proper legal channels. Of course I have not heard from them since except for months of harassing phone calls from two separate collection agencies, they even called my work place! Mind you I have owned may GMAC products in my life, turned the car in with never a missed or late payment and I have had perfect credit my whole life. Well it has now come to my attention that GMAC has reported this to the credit bureau as bad debt and I now have credit card companies that I have had for years with never a late payment and in fact with zero balances cancelling my credit. My credit has been ruined by this scam. I have seen that many other have the same horror storeys have and can not believe that GMAC after all its problems practices business like this, especially with such a good customer, no wonder they are in trouble. I will never by another GMAC product nor will the rest of my very large family. I hope that $273 scam was worth it. Further after seeing many other people with very similar complaints about GMAC bogus end of lease charges I have decided to gather as many people as frustrated as I about the business practice of GMAC bogus lease charges and initiate a class action law suit against the company for fraudulent business practices. I have already filed complaints with the states attorney general office and the Better Business Bureau I encourage you to do the same. I am sure that there are thousands of individuals who have just paid these charges even know that they are not owed in fear of having what happened to me happen to them. I want to put a stop to this. If you are interested in joining my fight please email me at GMACleasescam@yahoo. com
     
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Posted by goduke on 2010-06-08:
You might want to dispute the debt with the credit agencies and see what kind of proof GMAC coughs up. Legally, I'm pretty surprised that GMAC would let the vehicle be sold given that there was a dispute. That only leaves some photos for evidence should it go to a court. But, given GMAC's track record in the last 10 years, I guess smart decisions isn't high on their checklist. Glad you went the route of the attorney general. That may get you some juice. Good luck!
Posted by Starlord on 2010-06-09:
I have never really been a fan of GMAC, having grown up with horror stories about how they have treated people I knew. Imagine my horror when I saw a recent commercial for Chrysler, to see that Chrysler credit was through GMAC. I beg your pardon? Chrysler financed by GMAC? I have never leased a vehicle, and have always wondered what kind of person leases a car. Over a period of say, three years, you spend the same amount you would if you bought the car, then you cannot exceed a certain mileage limit, or make any alterations to the vehicle. Then you have to insure it. then give the dealer another big chunk of change when you turn it in. the dealer turns around and sells it for nearly the price of a new car, so the dealership profits twice, and all you have is a shoebox full of lease receipts, then you are 'allowed' to lease another car, and it starts all over. Sorry, makes no sense to me at all.
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Sub standard tailgate latch
Posted by Sonny45 on 05/25/2010
FLORIDA -- Bought 2006 Chevy Avalanche, late 2006. Have had it, for 4yrs. Tailgate latch is made of plastics. Broke, could not get into the rear storage area. Called Gmac, was tpld to take it to the dealer, to diagonise. Dealer charged for, looking at the latch. Got abill for Approx $550. to replace a broken tailgate latch. Gmac did pay for it says, it was wear and tear per the dealer. Felt like I was raped, by the dealer and GmAc.,. This part cost About $45. Dollars on Ebay. to remove the broken latch, about 30 minutes
     
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Posted by memoryx57 on 2010-05-25:
Same thing happened to my 99 GMC Sierra...I just "rigged" it so it would work. Apparently they never improved the quality. You're right, that whole mechanisim was a piece of plastic junk.
Posted by Starlord on 2010-05-25:
GMC was the manufacturer of the vehicle, you took it to a GMC dealer. GMAC is a finance company, General Moteors Acceptance Corporation, and has nothing to do with fixing cars or trucks. They are two separate entities. Your complaint is agansit GMC, not GMAC.
Posted by PepperElf on 2010-05-25:
Here's something you have to realize about car repairs

1 Always shop around if you can. It doesn't cost you anything (except maybe a cell bill) to call up and ask "how much will this cost me" before you bring your car in. You MAY be able to skip the diagnosis, but they can say no.*

2 Parts. You may find parts cheaper online, however when you go to the dealer or a repair store, they will usually use the factor-specs part, brand new. it is more expensive. Again you can ask how much the part costs first**

3 Labor. You're not just paying for a part, you're paying for labor. If the part is harder to remove - i.e. if it needs welding, or extra work, it WILL cost extra.

4 wear and tear - yes, warranties do not cover items under the wear-and-tear items. Your warranty often specifies which parts are not included.


* This happened to me w/ the old car. I had some broken pump, and right as i got to the dealer the "check engine" light turned off. So, I just asked them to replace the pump. Never had them hook it to the machine, so I saved myself a diagnosis charge

** My car just had repairs, O2 sensor went bad. Autozone had a generic for 69 and an official one for 100something, dealer had one for 177, and the repair shop i went to had it for 160 or so.

my brother in law was going to change it out for me, but he couldn't pull the old sensor out (needed a blow-torch). If he had done the work it would have cost only the parts.


and thinking of repairs... check out the local word of mouth.
seriously.

back when i was in little creek, there was a mom-and-pop car shop right across the the base. he charged a heck of a lot less than the dealer for repairs. had a lot of military customers too since you could practically drop the car off and then walk to work


but above all else...
call. call around. sometimes you get better deals.

with my car repairs, yes it did cost
but i know it cost less than what the dealer would have charged.
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