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Reaching a human is IMPOSSIBLE!
Posted by Sail27 on 03/29/2007
HORSHAM, PENNSYLVANIA -- I have a second home equity line of credit (HELOC) loan on some investment property that is now in the hands of GMAC Mortgage (the account was bought by them last November). This morning I tried over and over to speak to a human regarding an endorsement they were supposed to process for an insurance check sent to them about a month ago (for the December 14 severe windstorm in Seattle).

The IVR system is expremeny convoluted, and when one does connect to a human it's "not their department" and/or one is on the phone with a call center in India. I even had the bright idea to try to reach the "new loan department" but after a few sentences... "sorry pal - not my department".

It seems GMAC Mortgage is less than willing to speak with or have anything to do with their current clientele. After about an hour of the complete runaround I gave up. This is beyond pathetic.

Yes - most companies are trying to be competitive and / or cut costs - but this is way over the line.

Once the damage to my property is fixed and I can re-fi this place I am using my credit union. The rates are competitive enough and when I call I actually get a human that has an interest in my account. GMAC Mortgage is gettin' the boot.

In frustration - I sent a rather pointed letter to the president of the U.S. Residential Finance Group at the following address:

Mr. David M. Applegate
GMAC Mortgage Corporate Headquarters
100 Witmer Road
P.O. Box 963
Horsham, PA 19044

Anyone else who has the "pleasure" of having a GMAC Mortgage account with similar problems is urged to contact Mr. Applegate at the address above.


     
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Posted by Sail27 on 2007-03-29:
"The IVR system is expremeny convoluted, and when one does...". What is "expremeny"?? Let's try .. "extremely" convoluted. Now where's my coffee ;-)
Posted by MadAboutGMAC on 2008-05-16:
I loathe GMAC mortgage. I have had so many problems with them in the past few months. Before I sold my house, I sent an extra payment to them without including the payment coupon. So apparently they just take the money and put it in "receipts." They don't apply it to the principle or anything.

Then after my loan was paid off, I did not contact them in time to get the automatic payment stopped. They went into my back account and stole money for a loan that was paid off. I called them and asked for the money back and was told they would put a rush on it. The representative LIED. They told me that would be done. But being the liars that they are, I called back today to ask where my money was and was told that no rush was added and that I have to wait at least 15-days from when they STOLE my money to put a rush on the account. The person was reading from a script (obviously they don't hire people with any intelligence). Now my new mortgage company has sold my loan to GMAC mortgage. I can't believe I am stuck with this THIEVES and LIARS again. They are completely unprofessional and have NO customer service skills.
Posted by janipani on 2008-11-05:
GMAC has the 1st mortgage on my home. I sustained $20,000 damage from hurricane Gustav. State Farm sent out an adjuster and wrote up the claim, and mailed the claim check made out to me and GMAC.

I called GMAC to ask how to handle. A guy named "Rob" told me to mail the check to them in Arizona. I said I didn't want to put it in surface mail, and that I would FEDEX the check, and asked for their physical address, and sent to "Rob's" attention.

Didn't have the courtesy of a call when they received the check. They waited a week to have some jerk call me on the phone to say they were returning the check to me because it wasn't endorsed by me and I didn't follow their guidelines for reimbursement? Excuse me? I followed your directions to a T and even paid for FEDEX delivery. When I said I followed Rob's instructions, they said they didn't have anyone in the department named Rob? Did I make the whole thing up???

A "Jeffrey Smith" then faxed me a copy of a letter with a list of check boxes that should have been given to me when I first called. So I filled out one of the forms they requested and faxed back the next day. Still heard no word, and the following week, I received the check back in surface mail for me to endorse first. THEY WAISTED A WHOLE 2ND WEEK PUTTING THE INSURANCE CHECK "BACK" IN SURFACE MAIL TO ME, after I'd paid $30 to send it in by FEDEX???

Now I don't trust anyone at GMAC Claims Division, so I started sending them a fax asking for their written confirmation by email or fax that if I attached the documents they requested, and endorsed the $20,000 insurance checks over to GMAC, would they confirm that's all that I needed to do for them to give me the money back to pay the contractor who already performed the repairs.

After 9 faxes and no phone call, email or fax response, I filed a complaint on www.gmacmortgage.com and STILL not response 2 days later. Then I filed a complaint with the BBB today. I then faxed Jeffrey Smith, "Rob"ert Lopez and "Rob"in Hunter letting them know I'd filed a complaint with the BBB, and still no response.

Does anyone have any other ideas on how to make these people play fair and just put something in writing? I'd be dumb to sign these two insurance checks over to a company that won't acknowledge receipt my customer request. Is there any government agency I can report them to? I'm willing to do whatever I can to make them change the way they service customer accounts. There's got to be some agency to report them to of have them investigated?

I know if I send in the endorsed checks over to them, it will be MONTHS before I get the monies back from them to pay the contractors. Please HELP with any ideas you have.

J. L. Owens
owensj@ggc.com
Posted by Blackman on 2008-12-17:

GMAC Mortgage is incompetent and unethical!!!

I have had similiar problems with GMAC Mortgage getting my insurance check endorsed. We had damages to our home from Hurricane Ike and my insurance company sent us the check made out to myself and GMAC. I called GMAC and spoke to Jennifer and they told me since the damages were under $20,000 they could endorse the check and send back to me. All I had to do was send the insurance adjusters report to them and the check.

So I send the check in by certfied mail and don't hear anything back for over a week. I call them to follow up and then I am told they cannot endorse the check and I would have to fill out the necessary paperwork and have the money sent in 1/3 installments after they inspect the repairs to my home. This is apparantly their policy since the check was over $10,000, nevermind what I was told the first time I called. I asked to speak to Jennifer and of course "we don't have anyone by that name working here!" Liars!

I fill out all of the necessary paperwork and fax it to them and wait on the check I sent to come back to me in the mail, another week wasted. I endorsed the check and sent it back to them and also sent a letter asking for at least enough money to have my roof replaced so I can pay the roofer. I was told to do this and it should not be any problem getting the $7000 to get my roof replaced. I even included a copy of a roofing estimate. So here it is two weeks later and I still don't have any money to repair my home 3 months after it was damaged. I called back and had to speak to someone else of course (because you cannot ever speak to the same person twice)and they tell me the check was being mailed last Wednesday but for only 1/3 of the amount. My request for more funds was completety ignored???!

I have left 4 messages with a lady named Veronica who is supposed to be my GMAC insurance claims rep and she has never called me back. Everytime I call to speak with her she is never available so they just send me to her voice mail. To top all of this off, I get a call yesterday on 12/15 from some other GMAC genius and she says the insurance adjusters report did not have my home address on it so they cannot send the check. So they think I made the insurance adusters report up and I don't even have damages to my home, I'm just trying to scam them for an insurance check that was made in my name??? Why did it take a month to figure out that this paperwork was not sufficient? I give her a good tongue lashing and tell her I had sent them the only paperwork that I had and she could call the insurance adjuster herself to get any additional info. and that I was done sending them paperwork. I will have to call them back I'm sure and hear some other excuse as to why they cannot send me MY MONEY to repair MY HOME.

The only reason I can see that GMAC Mortgage is holding these insurance checks this long is because they are drawing interest or using the money for other purposes since they are in financial distress over the current mortgage and banking crisis. They are a under the GMC corporate umbrella so I speculate that the entire company is in danger. This money is supposedly in a "construction acccount", but who would believe that?

I will be writing a letter to my congressman to let them know about GMACs unethical practices and I will file a complaint with the BBB. Something has to be done about this. My last resort is to seek legal action against them. I also plan to refinance my home at the earliest opportunity with another mortgage company. I will never do business with GMAC again!

If you have any ideas on anyone else to speak to about this injustice please reply.

Frustrated,
J Black
jbinlacasa@yahoo.com
Posted by janipani on 2008-12-17:
December 17, 2008

Ms Vernette Sharpe
Better Business Bureau of Metropolitan Washington
FAX: 215-563-4907
& Eastern Pennsylvania
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103

Dear Ms Sharpe:

First of all, I'd like to thank you for at least getting a personal response from GMAC in writing, which is something I could not accomplish in 2 months. They kept sending generic form letters, which most of the time, did not apply to the case.

I believe that whoever reported the timeline of events to Ms. Versluis at the corporate GMAC office eliminated a lot of errors & delays caused by GMAC, and was basically not true.

Please refer to the timeline attached, as I am the only person who dealt with over 8 different people with GMAC – none of which had all of the information about my claim. I guess that's why so many different people told me so many different things to do?

I am the Customs Administrator for a large chemical manufacturing company, and deal with government regulatory agencies on a daily basis. I know to keep detailed records of conversations and by whom, so my timeline of events is very accurate.

GMAC's customer service was appalling, to say the least, and I was treated like a delinquent customer, and I've never been late on any mortgage payments. Instead, I incurred extensive damage to my home after hurricane Gustav on 9/1/08, received the insurance funds immediately, and have been struggling with GMAC to release the funds ever since.

GMAC claims I was not present to sign the visual inspection document they require, which is partially true. I was prepared to meet with the contractor and the GMAC inspector, Ms Belinda Tuminski, who was ordered in by GMAC and working under GMAC's instructions, who told me I did NOT need to be there since she had my contractor sign off on the document. Ms Tuminski met with the contractor, got his signature, viewed the repairs done to my home, and that was all that was needed. This is why my signature was not on GMAC's required "inspection" document.

As of last Thursday (8:48AM), 11/20/08, GMAC was requesting that I commit fraud by signing and having notarized, a document they refer to as an "Affidavit of Completion by Owner" which states "I certify that I have paid all Contractor(s) and Subcontractor(s), thereby eliminating any mechanic and/or material liens which could be filed against the Property." How can I sign and notarize this document when GMAC is holding the funds that I need to pay the contractors? That is fraud, black and white.

I spoke with a very helpful lady at GMAC, Joann, who actually gave me a direct phone number (480-768-5171) to communicate directly with her, because there were so many different GMAC people I'd talked to in the past were telling me different things to do. Joann is definitely an asset to GMAC's insurance claims department, was a tremendous help and totally understood my frustration with GMAC. I guess this is not the first time she's had to intervene?

I spoke with Joann this morning, 11/24/08, and she indicated the check should be sent to me via FEDEX or other courier service, and I should receive the check before Thanksgiving holidays. My contractor will be very thankful to be paid – hopefully before Thanksgiving as well.

For Ms Versluis's benefit, (GMAC's Advocacy Resolution Specialist – GMAC Executive Office), I'm also enclosing copies of my written faxed correspondence to GMAC, for which I can also supply fax confirmations that will verify the date and time each letter was transmitted to GMAC's insurance department.

Sincerely,

JLO

cc: Ms Tammy Versluis FAX: 319-236-5182
GMAC Mortgage
Advocacy Resolution Specialist
Executive Offices
3451 Hammond Avenue
Waterloo, IA 50704
Posted by World peace on 2010-01-06:
Does anyone have e-mail addresses for GMAC to file complaints? I have the customer_service@gmacm.com. Any other e-mail addresses directed to a VIP or Corp Offices? I am wanting to file a complaint regards my Home Mortgage and the HORRID service we have received, not once but ALL the time. Help us!
Posted by kikiprart on 2010-08-22:
GMAC Mortgage is unethical. And our government gave them our tax dollars so we can pay GMAC Mortgage to lie to us. However, with all the noise I've been making and after filing a complaint with my Attorney General's office, the Office Of Financial Institutions, the Better Business Bureau, and others, I now have contact information for real, live people that are not customer service reps. GMAC Mortgage has an Advocacy Resolution Specialist and you can reach this department at 319-236-5373. I would urge anyone that has a dispute to call this department and let them assist you--I'm sure GMAC Mortgage would be delighted to hear from all of their dissatisfied customers.
Posted by Gail Heywood on 2012-07-30:
I am dealing with the same nonsense as everyone else. I sustained water damage to my property on July 11, 2012. Insurance company issued the first payment and since it is over $5,000, it has to go to GMAC Mortgage. I contacted GMAC (just like all of you), got the Loss Claims Department and instructions on how to mail the check for endorsement. I Express Mailed it with confirmation on July 18, 2012--I know it made it to Chandler, Arizona and according to GMAC, they endorsed it and returned it on July 18, 2012. Well, today is July 30, 2012 and still no check. Every day I call and get all sorts of excuses--initially they stated GMAC policy is to return checks within 2-4 working days. FINE--no problem! Last week they revised their initial statement to say it takes a long time for the USPS standard mail to get from Chandler, Arizona to Wisconsin (I asked how if it was coming by pony express) so I should wait 10 days for delivery. Well, now they're saying to request the insurance company to reissue the check and start all over again?! OMG!! I explained to Maria this morning that my contractors would like to get paid--just like you Mara--I need to get the work completed on the home so we can get back to normal. Just dead air--silence. I was willing to even include a pre-paid express mail envelope for GMAC to expedite this matter and return that check to me. But, GMAC prefers to use standard mail, no delivery confirmation. I'm so frustrated
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GMAC continues to destroy dreams
Posted by Hurt by GMAC on 04/29/2011
100 WITMER ROAD P.O. BOX 963, HORSHAM, PENNSYLVANIA -- I am sending this letter anywhere I can. GMAC has ruined my life and taken our home like so many others.

What a joke because really no one at GMAC actually gives a damn how they are treating Americans, so really it is a big joke and waste of my time. I am not sure why I am writing this letter, because god knows it will not help or make a difference. Apparently whoever heads up the mortgage department does not care about customer service, nor can they read. If they could read, they would see that GMAC has hurt so many hard working, struggling American families with their horrible ethical practices. After the American government bailed GMAC out of their financial struggles, this is how we are repaid.

Having my home foreclosed has been one of the worst feeling I have ever had. GMAC has caused my family and so many others to be forced from their homes, without even a second thought. Oh GMAC says they try, but do they really, honestly does anyone really review each case, no because if they did, no one who has an ounce of humanity would cause this much destruction. All I hear is how they don’t want our home, why would they it is worth $50,000 less than we owe. But yet here I am with an income of $6,800 and two stable incomes (a Master’s prepared nurse and a teacher) dealing with the loss of our home, the home we build and were so proud of. At 27 years old, my husband and I were living the American dream. We grew up poor, worked our way through college, and now we have a home, or we did have a home. I do not even want to hear how you give a damn, because it is just a paper signing mill, and everyone knows that. Just open your internet browser and type in GMAC Complaints and wow it is amazing thousands of complaints posted about how horrible GMAC has treated them in this time of need. Most of the complaints are all the same based on hard working American losing their homes, because GMAC lied to them, and was not willing to help. My heart goes out to so many American hurt by GMAC’s dishonest, deceitful, falsehearted, fraudulent and pathetic practices.

This is why so many states are in the process of investigating the illegal practice of foreclosure mills. I do believe that in the future GMAC will get everything that is coming to them and they will pay for what they have done to hurt America. Processing this high number of foreclosures and causing families that are hard working to lose their homes will come back and hurt GMAC. The economy will never recover if you do not change how you treat Americans. I would assume that whoever is the head of GMAC Mortgage department knows that the economy is struggling and families are losing their homes due to financial struggles, but they are just enjoying their big bailouts and fancy house, while American are hurting so bad.

I was just like so many families, I got behind on my mortgage, I was trying to help my struggling family remain in their home. I then became behind on my mortgage and that was it. We got behind in September and GMAC never gave us the help we needed to stay in our home. How can you sleep at night, knowing the nightmare you have caused tens of thousands of Americans. I work as a nurse and my husband is Teacher. I save lives every day at work and my husband influences the lives of our youth. I have put myself through graduate school and Nurse Practitioner school to better myself and the world, but what world am I bettering, the one where GMAC the company who represents American causes such harm and sadness to so many.

As fellow American’s how can you do this to people that are hard working and just fell behind for two months. A series of failed loan modifications, poor customer service, and just plain horrible misconduct and our home is gone just like that. Now we are back on track, we have two incomes and two stable great paying jobs, but it was too late for us. Our home is gone, gone, gone and I cry everyday at how stupid I was to allow this to happen, I am a nurse with a master’s degree, wow what is wrong with me. I am sure each and every one of you has been sick and helped by a nurse, and now when I need help, this is how I am repaid. It is disgusting to me how an American company can do this when we are in the worst economical downturn ever, with no end in sight. Removing families from their homes will only harm the economy more, why, why, can GMAC not see this.

I will not stop until I am able to sue GMAC for myself and for the others they have hurt. I will succeed and sue GMAC somehow. I know it will not get my house back, but I will do this one way or another. I have contacted a lawyer, but I do not have the money to spend at this time, but I will find a way.

I know this letter was a pointless waste of my time, but it helps a little to write about it. I have spent probably 60 hours researching how to get help and all I find are like stories below about the pain caused by GMAC.
     
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Posted by Anonymous on 2011-04-29:
I am sorry that you lost your home. It seems to be behavior typical of most of the banks these days. Do a search on Bank of America and you will find the same types of stories as yours. This Loan Mod fiasco is a sham. I do not know anyone personally who has successfully obtained one nor am I hearing folks singing their praises online. More often than not, they encourage people to become further behind in order to qualify then they reject them and snatch their home. I think they will be called to account for this behavior in the coming days.
Posted by Venice09 on 2011-04-29:
I'm not always in favor of people who overextended themselves getting bailed out, but everything you said about the banks is true, blue. Giving people false hope is worse than forcing them to face reality in the first place. The whole loan modification thing definitely is a fiasco and a sham, and I'm not even sure who's to blame.
Posted by Anonymous on 2011-04-30:
If you paid your mortgage on time and in full like you agreed to when you signed your contract then you would have no problem. The government bailout has absolutely no bearing on you fulfilling your obligation. To expect the taxpayer to pay your bills is unrealistic.the best thing for the housing market is for the goverment to get out of it, let the capitalistic free market do it's thing. Let the banks foreclose on all those who don't pay their mortgage and let the housing market drop to what they are really worth. If you can't pay for your house, then you shouldn't have it
Posted by Fightingback on 2011-06-01:
I too am sorry you lost your home. I truly hope that you can find a way to sue. Judges in America are fed up with these banks and there's a good chance you'll win if you can put up with the bank appealing over and over again. THROWBACK: your comment is igorant. You assume that everyone who is in foreclosure has put themselves there on purpose! Not the banks fault at all right. You have no clue. I work with people everyday that are threatend with foreclosure and I can assure you that many are in this state due to a banks mistake. Everything is not as black
Posted by FraudfraudGmac on 2011-08-06:
I am sorry for the loss of your home as I am in the same position with GMAC. I was current with my monthly payment and decided to request a loan modification (my mom had terminal cancer and I was her primary care giver) I was told to send X $$ to start my loan mod (NO NO NO Not legal!!) and was told not to make a payment until the loan mod was completed. I called EVERY week and each time was told "they are working on it" or "we will call you" this went on for three months...(I kept the payment funds in a savings account) Then out of the blue I got a letter from "MORRIS AND ASSOCIATES" saying my home was in foreclosure.. I was dumbfounded and shocked... I called GMAC immediately and they told me to throw the letter away because I was in the middle of a loan mod...Long story short ...It was too late!! JEFFERY STEFAN (ROBO SIGNER) had already "assigned" my deed to Morris and Associates for sale....He never ONCE looked to see what the status of my loan was. I am in a non-judicial state so it is very fast and easy to foreclose. Like you we built our home in 1999 and raised our daughter there...I can't get my home back but I will NOT stop until I get the ACTION required to prevent this from happening to anyone else!!! and a word to THROWBACK!!! I HAD over 150,000 of equity in my home!! I am NOT a dead beat but was just trying to lower my payment to help take care of my dying mother! So would I take my house over spending my mother's last days with her or fighting with GMAC OR MORRIS & ASSOCIATES.....I WOULD DO IT ALL OVER AGAIN YOU IDIOT!!!! But now that I have nothing more to lose as my mother has passed (at 58yrs old )I have lost my home.. I CAN SAVE OTHER PEOPLE FROM THE SAME PROBLEMS I HAD!! Shame on you for being so cold and mean!!! Have you no compassion ? Perhaps you are a "robo" signer yourself???? Please feel free to email me at hooraharmy777@aol.com if you need information that I have found in regards to this GMAC mess It will take an army to fight them and I am ready and willing!!!
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GMAC Mortgage are thieves
Posted by Earlyman on 10/04/2010
My mortgage was sold to GMAC in 2006, and I have paid ontime etc. etc. on every payment, as I do with all my bills.

I have a credit score of 795, no debt (other than mortgage) and have a good salary income and a long term position with a fortune 100 company.

I have been trying to refinace this property with GMAC for nearly a year!!! Each time I start the process, I am quoted a reasonable rate (30 year fixed) and start the process. As I get into the process, they tell me they have "questions" about this or that and send me a NEW good faith estimate with higher interest rates and fees, and want me to "buy the rate down". This has now happened twice.. I complain, and they eventually say "They don't know whats wrong" but the answer is to "let the current lock run out" and start over.....

Since I have now been through this several times, I have explained that I expect that we not do this again. Since then, I call, I email, I write, I fax, and they won't even call me back. I got one call (at 11:52 PM on Sunday night) where the "agent" left me a very brief message saying (for the third time in 9 months) that they "have been out of the office" and I was told to call back. 5 calls and 3 emails, and two weeks later.... AGAIN....No Contact and No Call back... The more I know, the less they want to talk to me. Now that I can see what they are doing and know rates, etc. etc. etc. They revert back to "I don't know why" and just get off the phone, saying they will call me back... Which they NEVER do...

I sincerely believe they are working VERY hard for one of two things.... Wait for rates to go up so that it isn't worth it for me to refinance (and they can keep the higher interest loan) or wait until I give in and give up altogether, or give in and they give me a loan where I am paying high fees, and "buying down" the rate to what is even then higher than market rates.... (5.25% at this writing) as aopposed to market rates of around 4.5%

Disgusting and Shameful

I really don't know how people that work there doing this kind of thing live with themselves...
     
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Posted by clutzycook on 2010-10-04:
You're not married to GMAC. Try to refi with another bank. Or go to a mortgage broker and have them get you a refi with someone else.
Posted by getoverit on 2010-10-04:
Yeah, it all sounds like mortgage pimp SOP to me. Go somewhere else.

If you refi with your existing lender they probably won't charge the loan origination fee. From what I've seen, that's the only benefit. You'll still pay all the other closing costs.
Posted by rockfishing on 2010-10-04:
And for the third time, start looking for another lender. I don't think rates are going anywhere for awhile.
Posted by Venice09 on 2010-10-04:
I'll be fourth. Don't let them manipulate you like this. Just go somewhere else while rates are still down.
Posted by Earlyman on 2010-10-05:
Unfortunately, even though I put 15% down on the place in 2006, my Loan to Value ratio is 108% (I owe more than the place is worth) which puts me in the (HARP) category, which does marry me to GMAC... I have tried my bank and two other mortgage companies and they each tell me that I "need to go to my existing mortgage holder" based on the LTV. I also contacted the "Making Home Affordable" counselors (makinghomeaffordable.gov) and they tell me the same thing. The feds are backing Fannie Mae loans like this, but you have to go to your original lender. If you do, they are "supposed" to work with you. Unfortunately, GMAC isn't playing ball as they are over leveraged and are doing "anything" to shed loans
Posted by Anonymous on 2010-10-05:
Reading this review makes me sad. Banks have people over a barrel and they know it. To the previous posters it is extremely doubtful that any another lender would refinance the loan since more is owed now than it is worth. Too many people are finding themselves in this situation and I can't help but think it is the financial institutions that helped put people at risk. They got bailed out... who is going to bail out the homeowners?
Posted by Fufu487 on 2010-10-05:
Wait, if your current LTV is 108%, what are you refinancing on? Your amount owing is more than the property value..... I thought at that point it was considered a second lean and not refinancing. Which i thought came with higher rates.
Posted by Earlyman on 2010-10-05:
Actually No.. When housing values went way down, the government started a program (HARP) to allow people that were "upside down" on their mortgage to refinance. The program allows for refinancing up to 125% of the value of Fannie Mae backed mortgages (like mine) at current mortgage rates. It basically is a gaurantee to the bank (along with helping them with closing costs). The catch is that you have to work with your "current lender". They are "supposed" to work with you. In the case of GMAC however, they are using every sneaky, dirty, crooked, trick in the book to NOT work with me, and run me around in circles. I fit the program perfectly, have good income and credit score, have NEVER been late, etc. etc. They keep finding "things" that delay the process and raise the fees (without telling me) and just send a new "GFE Form" for me to sign... When I ask why? They state the "questions"... I answer them (most of them for the 2nd and 3rd time).... and we start over again.... I have been down this process NOW... THREE times.... I was told by the GMAC "Loan Counselor" yesterday "I am surprised you have hung in this long" and yes that is a quote!!

I know it sounds strange, and a year ago I would have told you that a public company would never do this, and couldnt get get away with it if they tried. But it is happening..... I pride myself on being organized, responsive, civil, and being very good at this kind of thing, but imagine yourself having made 76 phone calls, 118 emails, 7 faxes, and 5 letters (and counting)and being run around in a circle for a year....

Like I said... There is only one reasonable conclusion....GMAC Mortgage are THIEVES, plain and simple
Posted by rockfishing on 2010-10-05:
I'm not saying this is the case here but some people used their home equity as an ATM and used the cash for cars, vacations, big tv's etc.. Some had medical emergencies, some for their kids college. It was all one big game and the banks, brokers, and the people are all guilty of creating this mess. It has a long way to go before being cleaned up. Good luck.
Posted by Venice09 on 2010-10-05:
I believe you, Earlyman.

Rock, I agree.
Posted by Earlyman on 2010-10-05:
Understood, and agreed that "some" people used their homes as ATM's for various reasons.....

In this case though that did not happen. I put money down on the place, got a thirty year fixed mortgage at then "current" rates, payed the payments on time, and continue to... My credit score is 795, and I have a good steady job with a fairly high income.

Housing prices have gone down 40% in my area, and not allot I can do about that, but the HAMP program was made for "just this purpose" where Fannie Mae backs the loans of people that have good credit, pay their bills, etc. etc. so they can refinance to current rates if your mortgage is under water. The existing mortgage company is "supposed" to play ball with you, and they actually get some incentive to do so, and it appears that most mortgage companies do paly ball... That is unless you are GMAC, and are in the mood to "Shed Loans" (which they told me) and at any cost (which they are showing me)..... They know I can't go elsewhere, They know they are "supposed" to refinance my mortgage, AND they don't want to because they will get less money, They know they cant just say no, AND so they use dirty tricks to stall, delay, convolute, and hope I get frustrated and go away....

I have said it before, but it can't be expressed enough.... At this moment in time, The people running GMAC mortgage are simply immoral THIEVES....
Posted by clutzycook on 2010-10-05:
I think this is where a mortgage broker would still come in handy. They could do the footwork with GMAC and keep on their butts about it. It might cost you some, but it might be worth it if it saves you a stress ulcer.
Posted by Earlyman on 2010-10-06:
I have talked to two brokers, and they both try to be helpful (advice) and agree to what is happening with GMAC, but explain that they are in the business of connecting mortgage holders with mortgage makers (borrowers and lenders) and the Fannie Mae guidelines for this require you (me) to work with my existing lender (for existing loans to be refinanced). The program details (and requirements) can be seen here: http://makinghomeaffordable.gov
Posted by rockfishing on 2010-10-06:
I would contact my US Senate and House representatives offices to see if they can get GMAC to move. I would also talk with a real estate attorney to see if they have any ideas what to do.
Posted by Fufu487 on 2010-10-06:
Thanks for clarifying about the LtV, I was confused.
Posted by clutzycook on 2010-10-06:
Bummer.
Posted by aladdu on 2010-11-03:
Interesting, I am going through the same issue, just for a shorter time (I guess, I just got started). Strange it is, but there is every incentive to be a bad boy here and just not pay. Then, they'll call me.
Posted by Earlyman on 2010-11-04:
NEW UPDATE:

After 3 months, 29 emails, 22 telephone calls, and two faxes... (and about a hundered promises) YES...they KEEOP losing my information regularly to this day....

I JUST recieved a copy of my appraisel... Guess what... My new (2007) large (1800 square feet per side) 3 Br 2 1/2 Ba Townhouse DUPLEX was compared to FORECLOSED single family homes!!!!

By an appraiser that is an employee of GMAC.. The places aren't even close in proximity!!! I live in North Seattle where foreclosures are scarcer than many places in the country. They had to work REALLY hard to find these gems... filed a complaint... They reviewed it and denied it (HUGE surprise) Absolutely Sickening... They never cease to amaze me at the depths of scum they are going to.... I am a business man and not often do I say things like this but I WILL SAY IT AGAIN... GMAC Mortgage are THIEVES, plain and simple...
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Deceitful Business Practices
Posted by Marine 63 on 01/10/2012
WATERLOO, IOWA -- GMAC, LLC is handling my loan and I recently qualified for AD-Valorem Tax Exemption due to the fact I am a Totally and Permanently Disabled Veteran. I file all the appropriate forms with my county and was granted the tax exemption. I then proceed to call GMAC to notify them of my tax exempt status with the county and they inform me to fax the documentation to them which I proceeded to do the next day, this was done on November 2, 2011. I then get a letter form them dated November 10, 2011 stating to me, "In response to your request, we updated our records to reflect receipt of your partial tax exempt status 2012. Your escrow account has been updated to reflect non-ad valorem taxes only (solid waste and water control). Analysis scheduled for December". None of this was done and I have called them 7 times to hold them accountable with what they stated to me. "Till this day they have not updated my escrow account and no analysis was ever performed in December 2011 and all I get is a run around.
As far as I am concerned this is Deceitful Corporate Mal-Practice it is also Un-Professional and Un-Ethical conduct for a Company to mail a letter to one of their customers bluntly lying to them, it is no more or no less then armed robbery. To all new home buyers...beware do not get into an ESCROW clause, steer clear of them because if not the mortgage company will screw you out of your hard earned money, make interest on your own money and don't give it to these filthy rich corporate criminals.

     
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Stay Away From This Company
Posted by Gismo3 on 01/26/2011
WATERLOO, IOWA -- I want to thank the gentleman who posted the address and name of the president of GMAC so I could contact him. BUT.....IT DID NO GOOD TO DO SO. After sending him 3 letters, it was as good as contacting the morons in the mortgage department. I have literally spent hours, days and months regarding wrong charges, unpaid balances, 11 home inspections in one year with a charge each time, ON A THREE MONTH NEW LOAN MODIFICATION! After spending over 2 hours on the phone yesterday; being transferred three times; getting the tax department only to have the woman I was speaking to who could not answer my questions, I GOT HUNG UP ON!!!!!

This has gone on for the last five years and has caused me a nervous breakdown and high blood pressure. It is about time to give them the house back and add one more to their already hundreds or thousands of foreclosures. From the president on down are the dumbest and laziest employees of any company I have ever dealt with. STAY AWAY FROM THIS COMPANY. I have beem tax exempt for two years now and they are still adding taxes onto my mortgage. Being disabled and ill, I am exempt from property taxes in Virginia. The State sent a letter stating 100% exempt from taxes and GMAC said that wasn't good enough. So the State issued a second letter which runs thru 2012. That got faxed to them yesterday, January 25, 2011. Oh, on top of it all, they gave me the wrong fax number twice so it made me have to get dressed, get to my car with my walker, and get to a fax machine. My fourth trip was yesterday. I only wish another company would buy my mortgage as I know there could not be another company could never be as stupid as GMAC is. If you think I'm kidding, plug in GMAC into the box of this home page and you will find 19 pages of complaints. If anyone out there knows of a government agency to contact, please email me at: Ddreher1@aol.com. I would certainly appreciate your information.

Hope you find this information helpful. Donna
     
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Posted by Alain on 2011-01-27:
Try calling 800-333-4636 (general gov't information) or 800-569-4287 (HUD Housing counseling) and maybe they can give you some helpful advice. Also, please don't list your personal e-mail on a public site for your own security.
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Worst Customer Service I have EVER experienced!
Posted by Spmmsteve on 01/12/2011
In all my 52 years have I EVER dealt with such a horrible customer service division! The people are definitely outsourced from another country and are ridiculous to deal with. They do nothing to help the customer. I might add that I am a fantastic customer and have never been late and have always paid more than is due each month.
I am trying to get them to sign a subordination letter while I refinance my first mortgage and you can never get past these droids!

If you know what's best for you, NEVER willingly do business with this company!

I am so outraged that I am trying to find any outlet possible to let everyone know how AWFUL they are!

SHAME on them for being the typical huge entity that doesn't care about the individual customer...this is what's wrong with big impersonal companies like GMAC. The government should have let them go out of business!
     
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Posted by Anonymous on 2011-01-12:
You should hire a real estate attorney for a few hundred dollars to handle all the bs with refinancing. It's money well spent and the deal with the droids.
Posted by saj80 on 2011-01-12:
You need to understand how the subordination issue works. I assume, based on the limited information you provided, that GMAC has a junior lien on your property, and you want to refinance the amount owed to the senior lien holder. In order to do this, you need GMAC to subordinate their junior lien position to the new lender, which is something very few lenders will do any more. This used to be a common request, but is nearly impossible to get now, due to the current real estate and banking crisis. In GMAC's view, if they don't subordinate, and the new lender agrees to refinance the other debt, then they move into a senior position with minimal exposure. Rest assured, this is not a stance taken by GMAC; as I stated earlier, it is nearly impossible to get subordination agreements signed in today's financial world. It is also a risk to GMAC, especially if the amount to be refinanced is more than currently owed to the senior lien holder, as it then dilutes the equity position held by GMAC.
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Customer Service And Foreclosure.
Posted by FAMILYFIRST123 on 09/19/2010
CALIFORNIA -- Let me start by saying that I am self employed and my wife works full time. We purchased our home around 8 years ago and it has been in the family for about 40+ years.


We have been struggling like a lot of people for the last three years. The first two years I sold off personal belongings and assets to maintain my mortgage. By the end of last year it became very hard to maintain. I received a hamp trial payment modification in November I made the November and December Payment. I was late on the third payment and called in and was told they would not accept it as it was late and I was required to be on time. I accept my role in this. At this point we were at a low and thought we WOULD lose the home. In April things picked up so we decided to submit for a loan modification again.

We contacted GMAC mortgage and spoke with them, they directed us to their website for the financial analasys packet and loan modification packet. All seemed to be normal and on
may 1st 2010 we submitted all paperwork.
A few times in may and June I called to check the status and was told it is in review.
June 30th 2010 I cantacted them and was told I was missing two important pieces of paperwork. I decided at this time I better start documenting every call to them. I faxed off the two papers, again. Within a week they were missing a different form I had previously faxed, I faxed that in.
July 13th I was told they had my paperwork and would receive and answer within 15 days. July 26th 2010 I called and was told they needed another 15 days.

The first week of August 2010 I called and another paper was missing and needed to be faxed. I expressed my concerns and was told it happens. Thousands of people a day submit paperwork. I told the representative I was worried about foreclosure and was told not to worry, my default letter had expired because they did not follow up at the time and they would not foreclose on me while they were reviewing a loan modification. I re-faxed it in for the third time. I was then told that I would again, have an answer in 15 days.

Aug 11th, 2010 I called. They said I will have an answer in 15 days.

Aug 11th 2010 I received a letter stating I was past due and should contact them to discuss options on the best way they could help me.

Aug 12th 2010 I called and was informed I was denied for the hamp loan but they were reviewing it for a traditional loan modification. I asked to speak to a supervisor and was told no, call back in 15 days.

Aug 12th 2010, 1 hour later. I called and asked to speak to a supervisor and was told they cannot transfer me to one but I should call every 3 - 5 days.

August 16th 2010, I call. Guess what? I was missing another signed sheet. I then faxed it in.

Aug 19th 2010. I called: still reviewing it for a traditional modification.

Aug. 23Rd 2010. I called in: still no word. They only received my completed packet on August 16th 2010. They needed 30 - 60 days to get an approval. I was told to call back in 30 days.

Aug 26th 2010 I called: no word. Just call in whenever I want.

August 31, 2010 I called: loan mod in review. I was told they have to answer within 30 days so call back by sept, 17th 2010. They didne get my packet until the 16th of aug.

Sept 8th 2010 I called: oops, it was late, they were closed.

Sept 10th 2010 I called:still in review for a traditional modification.
Now informed that a loan modification in review will not stop a foreclosure.

Sept 15th 2010: I called: was asked if I was calling about the home currently in foreclosure!!!! I said what? No, checking status of a loan modification. The representative said the loan modification should have been approved or denied 4 days ago. Still looks like its in review. The representative said I might still be approved for a loan modification. Call back in 15 days.

Sept 16th 2010, I called: no help, no answers, no supervisors???
I was told "they will call you shortly on the loan modification" I said whats that mean? The representative said, "we will call you back shortly."
I told the representative I needed some help, some answers. I was told they cannot do anything until the review process department contacts them.

Sept 17th 2010. I called: the account was turned over to a lawyer yesterday for foreclosure. Still in review for a traditional loan modification. The representative recommended I call back weekly to check status.
I was told there was no sale date pending.

Sept 17th 2010. 1-888-995-Hope representative calls them and conferences me in on the call. The GMAC representative is made aware I am on the call and askes if they can discuss the account with the hope representative I stated yes. The hope representative and myself were informed that my family home would be auctioned off OCTOBER 4th 2010. The hope representative asked if we could postpone the auction date and the GMAC representative stated no. It was turned over to the attourney and we would need to contact them. I was directed to call back on the traditional loan modification in 15 days.

Note the timeline here:
sept 15th 2010. Put into foreclosure status.
Sept 16th 2010. Sent to the attourney.
Sept 17th 2010 auction date set for October 4th 2010, 17 days away.

I immedietally call my spouse who was attending a family funeral. I told my spouse they were auctioning our house off in less than 20 days. All I heard for 20 minutes was sobbing on the other end of the phone.


Sept 17th later that day: I called their attourney. He was very polite and professional. He answered my questions. He also stated that there is no, I repeat, no auction date set for my home. The information I received was not accurate. The attourney then told me about the procedure and the timelines involved. 1-2 Weeks to record the default. 90 Day waiting period. Then an auction date is set. If the traditional modification review is finished and approved in that timeline then the foreclosure is stopped. If it is declined then they proceed without stopping or delaying. But this timeline is in California. I do not know if they have the same timeline in other states.

I ask, is this false hope? The traditional review? Why would they do this? They would lose so much money taking this property. I just need help. Reduce the payment. Extend the loan. Just "make my home affordable"

but guess what, we are still in review. Call back in 15 days.

The sad thing is I would not have any of this information had I not called them. I think I have received 1 collection call in 8 months and 1 letter in 6 months. I just don't understand why they have to deceive us. The mental anguish we have been through I wish on no family.

We want to keep our home.

I know several people that just walked away from the homes they purchased. Real estate offices have key drop off stations for people from what I hear. People just move out and drop the keys off with the agents that sold them the home.
We just need some help, some answers.
Why trip over penny's and lose dollars?
Where are the supervisors at GMAC mortgage?
     
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Posted by Venice09 on 2010-09-19:
I'm on your side with this. I agree that they either don't know what they're doing or are deliberately putting you off indefinitely. I was going to suggest contacting the attorney, but I see you've already done that. This seems to be common with these loan modifications. It must be a terrible feeling of helplessness when you're doing everything you can and getting nowhere. I wonder if there's any possibility of the attorney helping you at least get an answer or decision from the mortgage company. It really doesn't make sense for them to string you along with false hope and then foreclose.

This is a good review, easy to follow. I hope you find a way to keep your home. You've been doing everything possible on your end to follow through. It's too bad that they didn't at least meet you half way with some competency and honesty.
Posted by spiderman2 on 2010-09-19:
When we got our first mortgage many moons ago you went to your local bank, sat down with the lending officer, showed him what he wanted and got your loan. Those were the days! Dealing locally was so much easier.
Posted by Lifemates on 2010-09-19:
Loosing a home due to bad costumer service is taking things to a whole new level.

Many of the reviews I read on this site involve squabbles over hundreds of dollars and occasionally thousands but loosing a home is awful.
Posted by raven2010 on 2010-09-19:
Good grief! You took accountability and ownership and did everything you were required to do for your remod. GMAC really dropped the ball here.
Posted by FAMILYFIRST123 on 2010-09-19:
TO: werelucky (09/19/2010)
WERELUCKY SAID: The fact that you attack the employees of GMAC says a lot about this issue.

MY POST WAS TO SHOW THAT THE PROCESS IS OVERWHELMING AND THE FALSE INFORMATION DOES NOT HELP. THE INABILITY TO TALK TO SOMEONE THAT MAKES A DECISION DOES NOT HELP. THE FALSE HOPE DOES NOT HELP. I DID DEFAULT. I DID ACCEPT MY FATE. AFTER SOME DEBT REDUCTION AND SOME ADDITIONAL BUSINESS I CALLED THEM TO SEE IF THE OPTION WAS AVAILABLE STILL. THEY SAID YES. MY POST STATES THE EVENTS AFTER THAT.I HAVE PAGES OF NOTES, DATES TIMES, WHAT WAS SAID, WHO SAID IT, WHEN THE CALL ENDED. I CANNOT AND WOULD NOT POST ALL OF THAT INFORMATION. I FOUND ANOTHER POST THAT WAS COMPARABLE TO MINE. THAT PROMPTED ME TO SUBMIT A POST. EVEN IF WE LOSE OUR HOME I WANT TO LET PEOPLE KNOW THAT THIS COULD BE THE OUTCOME. 2+2 SHOULD EQUEL 4 NOT 6.75. TRAINING IS NEEDED. THE ONE REP THAT I FEEL ACTUALLY HAD COMPASSION AND GAVE ME SOME INSIGHT TURNED OUT TO BE COMPLETELY MISLEADING. 3 YEARS OF STRUGGLE AND TO FINALLY SEE SOME LIGHT AT THE END OF THE TUNNEL. MAYBE, I'LL NEED TO CALL THEM IN 15 DAYS.
HOW WOULD YOU FEEL WERELUCKY? I HOPE YOU NEVER HAVE TO GO THROUGH THIS.
Posted by Venice09 on 2010-09-19:
I think a lot of people in your situation deserve little or no sympathy, but in my opinion you are not one of them. I think you are right in saying that the employees need training. That is probably causing a majority of the problems. I also think these mortgage companies are inundated with paper work and there's no real plan or organization. And it's obvious that no one is on the same page. They are probably frustrated too, but that's not an excuse. If they are going to offer something, they need to know what they're doing. Losing your home because you can no longer afford it is one thing, but to lose it over a mortgage company's incompetency is unacceptable and should never happen.
Posted by Venice09 on 2010-09-19:
Spiderman, I was thinking the same thing. Not being able to deal with these people in person makes it even worse. All the faxing and telephone calls are too easily ignored or denied. The OP is smart to keep records.
Posted by clutzycook on 2010-09-19:
The OP was definitely smart to document everything. Since GMAC has called in their lawyer dogs, I suggest that you do the same now and give him or her everything you have documented and done.

Good grief, this is the third or fourth time this week I've suggested lawyers to someone...
Posted by Venice09 on 2010-09-19:
I agree, clutzy. I just hope the OP has the funds to hire an attorney. I'm not usually quick to suggest getting a lawyer, but lately it does seem like the only way to get things done.
Posted by clutzycook on 2010-09-19:
You're right Venice. It seems that the people who post on here that need the lawyers the most are the ones least likely to be able to afford it.
Posted by Venice09 on 2010-09-19:
I wish the OP could find a lawyer to handle this pro bono. It's unlikely but not impossible. The American Bar Association does recommend that lawyers provide a certain amount of pro bono work each year. Maybe he should start by calling legal aid in his city.
Posted by FAMILYFIRST123 on 2010-09-19:
EVERYONE THAT COMMENTED, THANK YOU FOR YOUR COMMENTS. I JUST NEED THEM (GMAC MORTGAGE)TO BE HONEST AND KEEP THIER WORD. NOTIFY US WITH A YES OR NO ON THE LOAN MODIFICATION. WE WOULD HAVE LET THEM TAKE IT BACK IN MARCH HAD THEY NOT SAID YES, WE HAVE OPTIONS FOR YOU. THE SAD THING IS THAT IF THEY WOULD ASSIGN SOMEONE TO HANDLE THESE "TRADITIONAL MODIFICATIONS" AND YOU WORKED DIRECTLY WITH THEM, LIKE WHEN THEY GAVE THE LOANS OUT.THEY WOULD HAVE MORE THAN JUST PIECES OF PAPER TO MAKE A DETERMINATION. THERE ARE DETAILS THEY DONT KNOW. REASONS WHY THEY SHOULD DO A MODIFICATION NOW. REASONS WHY A REDUCED PAYMENT WOULD BE MANAGABLE NOW. I DONT (within reason) CARE WHAT THE BACK END OF THE LOAN MOD. LOOKS LIKE AS LONG AS THEY GET ME TO THE PAYMENT I CAN MANAGE. WE WOULD BOTH WIN. AGAIN, THANK YOU FOR YOUR COMMENTS.
Posted by Helpful on 2010-09-19:
Is there anyway you can bring the loan up to date?
Posted by FAMILYFIRST123 on 2010-09-19:
HELPFUL, I WAS PAST DUE WHEN I STARTED THIS PROCESS. NOW, AN ADDITIONAL 5 MONTHS HAVE WENT BY. THEY ADD FEES MONTHLY AS WELL AS CHARGE ME TO HAVE SOMEONE DRIVE BY MONTHLY AND TAKE PICTURES OF OUR PROPERTY. THE AMOUNT EXEEDS WHAT I CAN AFFORD. IF A BORROWED THE MONEY I WOULD JUST BE DEEPER IN DEBT. THAT JUST SEEMS COUNTER PRODUCTIVE.
THANK YOU FOR THE COMMENT.
Posted by Venice09 on 2010-09-19:
"THEY ADD FEES MONTHLY AS WELL AS CHARGE ME TO HAVE SOMEONE DRIVE BY MONTHLY AND TAKE PICTURES OF OUR PROPERTY."

That could be the reason they drag these loan modifications out indefinitely.
Posted by FAMILYFIRST123 on 2010-09-19:
VENICE09, WHAT IS THE REASON?

That could be the reason they drag these loan modifications out indefinitely.
Posted by Venice09 on 2010-09-20:
Unless I misunderstood your comment, FamilyFirst, charging fees each month would be an incentive for the mortgage company to run you around and drag this out.
Posted by FAMILYFIRST123 on 2010-09-20:
VENICE09, OK, SORRY, IM A BIT TIRED. I UNDERSTAND NOW. I STILL THINK THE LATE FEES AND INSPECTION / PHOTAGRAGHER FEES DONT AMOUNT TO WHAT THEY LOSE BY KEEPING THE HOME. THEY WOULD HAVE TO LET ME LIVE HERE FOR ANOTHER 15 YEARS FOR IT TO ADD UP THE WHAT THEY LOSE IF I HAVE TO MOVE OUT. I AM PRETTY SURE I WILL HAVE TO FILE BK IF THEY TAKE IT BACK. SO AGAIN I SAY, WHY TRIP OVER PENNY'S AND LOSE DOLLARS? I DONT KNOW. I APPRECIATE YOUR COMMENTS.
Posted by Venice09 on 2010-09-20:
I understand, FamilyFirst. I know how difficult this must be. Have you considered looking for an attorney who might be willing to volunteer his or her services to help you? A simple contact from an attorney might be enough to get GMAC to pay attention. It seems wrong for you to lose the house after working so hard to find a solution.
Posted by FAMILYFIRST123 on 2010-09-20:
I HAVE NOT TRIED TO CONTACT AN ATTOURNEY. I, BASED OFF THE INFORMATION GIVEN TO ME BY GMAC DID NOT THINK I NEEDED TO UNTIL THE MIDDLE OF LAST WEEK. I HAVE RESEARCHED IT ONLINE AND THE INFORMATION I FIND IS THAT ATTOURNEYS DONT WANT TO GET INVOLVED. ( JUST WHAT IVE READ ON DIFFERENT POSTS AND BLOGS) I WILL HAVE TO DO SOME RESEARCH. I FIGURED THAT I NEED TO WAIT 4 MORE WEEKS AND THEN START PACKING. I JUST NEED TO GET AWAY FOR A COUPLE OF DAYS ( NOT EVEN AN OPTION ) AND GET SOME CLARITY ON THIS MESS.
I FOUND ANOTHER POST ON HERE THAT SOUNDS JUST LIKE MINE. THE RESULTS WERE NOT GOOD FOR THEM SO I AM NOT HOLDING MY BREATH. I AM THINKING ABOUT BUYING THIS EBOOK I SAW ONLINE. MAYBE ITS A SCAM BUT IT SOUNDS LIKE THERE MIGHT BE SOME USEFUL TIDBITS IN IT.www.how-to-avoidforeclosure.info SOME CUSTOMER COMMENTS STATE THAT THE INFORMATION IN THE BOOK MADE THIER MOTGAGE LENDER PAY MORE ATTENTION TO WHAT THEY HAD TO SAY. I'M ONLY CONCERNED IT MIGHT BE THROWING GOOD MONEY AWAY.
Posted by Venice09 on 2010-09-20:
I took a look at the book and the website. I don't know. It looks like an online infomercial and I doubt that it will be of any real help. I'm sorry that I don't have any better advice to offer. It's a stretch, but if you can somehow manage to get GMAC's attorney to sympathize with you, maybe he can give you some tips. I really don't think there is anything you can do on your own that will make a difference at this point.
Posted by werelucky on 2010-09-20:
The reason this country is in the current mess with real estate is because to many banks, brokers, and real estate agents made buying a house affordable by skewing payments, income, and by just fudging numbers. A lot of people were able to buy houses they couldn't afford. Most hoped that rising prices would create some equity where they could later refinance using this fraud equity. Many cashed in on this pseudo equity by taking out even bigger loans. I bought my last house about 8 and a half years ago, got a 15 year mortgage at 4 and 5/8 rate. We figured our price range on one income. We pretty much are paying all principal on our mortgage at this point. Oh, my wife lost her job and is still looking. At times when we needed more money I got a second job and did more work on the side. We have used cars and clip coupons. When you depend on others to get what you want, you get what you work for.
Posted by PepperElf on 2010-09-20:
if i'm not mistaken the reason they made those alterations ... was government "encouragement". no?
Posted by FAMILYFIRST123 on 2010-09-20:
FRAUD EQUITY IS AN EXCELLENT TERM. I HAD SEVERAL REAL ESTATE AGENTS OFFER TO SELL MY HOME FOR 850K. IT'S NOW WORTH 150K. THANK YOU FOR COMMENTING.
Posted by Venice09 on 2010-09-21:
I don't know if fraud is the right word. To me, it's more like pseudo equity. At the height of the housing market, we had realtors knocking at our door practically begging us to sell because they had so many prospective buyers. A lot of my neighbors took the money and ran. Sometimes I regret that we didn't do the same. Those houses are worth a lot less now, including my own. And it didn't take long for some of those buyers to find themselves in trouble. The house next to mine is probably going to be foreclosed, and others on the block, as well. Our house might be worth a lot less now, but at least we didn't upgrade to something we couldn't afford.
Posted by FAMILYFIRST123 on 2010-09-22:
I'll accept that term also. one would expect market fluctuations however, I never thought it would drop out like it has. I would think they would protect their Assets a little better. Protected the customers a little better and accepted their role in this process. Honesty is always best in business. I know i am responsable for the debt. I am just trying to get it to a manageable point. This discussion has reduced some stress in my life. Thank you for your comments. Please forward all my psychiatry bills to gmac. }=) haha when its all said and done i will let those who care know the outcome as well as a few personal details that would make EVERYONE understand why i have to save this home.
Posted by Venice09 on 2010-09-22:
I'm glad to see you have a sense of humor, FamilyFirst. It can help you get through things like this. I have a few guesses why you must save the home. There may even be a clue in your screen name. Please do let us know the outcome. I hope things go your way.
Posted by FAMILYFIRST123 on 2010-09-25:
update: As of yesterday, they are missing our entire packet of info and are requesting the entire packet be submitted within 10 days or my review will be cancelled.
Posted by Venice09 on 2010-09-25:
Here's what I would do. First get a list in writing of everything they are requesting. Once you have all the paperwork requested on the list, go to the post office and mail it to them via certified mail return receipt requested, together with a copy of their own list. Make copies of everything in the packet. I would also write a cover letter listing everything that is being submitted and keep a copy of the letter, too. I would also get the name of the person who should receive the documents. Don't just mail them to GMAC. I just hope all of that can be accomplished so you receive the return receipt within ten days.

Is there anywhere you can personally deliver these papers and get a signature that they were received? Even if you have to drive a distance, it would be faster than the mail. I don't know if signatures on something received from UPS or FedEx hold up as well as a return receipt from the post office.
Posted by raven2010 on 2010-09-25:
Good freaking GRIEF!!! Sounds like they have no clue what they are doing. Absolutely pathetic.
Posted by Venice09 on 2010-09-25:
Or.. they know exactly what they're doing. I guess we'll never know.
Posted by FAMILYFIRST123 on 2010-09-25:
They are in PA. I am not going to hand deliver anything there.I like the certified letter idea. I always copy and document everything. I am getting tired and am giving it three more weeks. If it's the same we will start packing and liquidating stuff. The mental roller coaster ride is becoming to much. We just dont know if the effort is worth it.
Posted by Venice09 on 2010-09-25:
Family, I hear you loud and clear. That's probably what they're banking on (pun intended). It's just not right that they can manipulate people this way. And I can't stand the strategy of wearing people down until they cave. It's just so wrong.

Maybe this last attempt will turn things in your favor. I certainly hope so.
Posted by FAMILYFIRST123 on 2010-09-25:
It would be nice to have something go in our favor.....
Thank You.
Posted by FAMILYFIRST123 on 2010-09-28:
Well, I know they say no news is good news but (cement retaining wall for water) They now have all my info, AGAIN. I should call in 15 days is the recommendation.
Posted by ribbit1072 on 2010-10-01:
GET AN ATTORNEY if you possibly can, they will not stop!! We were lucky and were able to file bankruptcy 1 day before the sale date. We are looking into a lawsuit for dismissal of the arrears, late fees, attorney fees and the like. We had a forbearance for 4 months, were told not to pay until December and file for a modification. They "lost" parts of our submittal SEVERAL times and then denied the modification because we couldn't afford it.....????? Anyway, don't mess around, they are terrible......
Posted by FAMILYFIRST123 on 2010-10-02:
Ribbit1072: Thank you for this info. It is helpful advice.
Posted by FAMILYFIRST123 on 2010-11-10:
HELLO ALL, IT HAS BEEN RESOLVED. WE RECV'D A LOAN MODIFICATION THAT WORKS FOR US. I AM SURE IT WORKS FOR THEM TOO. I NEVER THOUGHT WE WOULD GET ANYWHERE AS YOU CAN SEE BY MY STORY. MY RECOMENDATION TO EVERYONE IS CALL THE 1-888-995-HOPE NUMBER AND DON'T WAIT UNTIL THE LAST MINUTE. GMAC REALLY RESPONDED TO THEM. OR SO IT SEEMS.
Posted by Venice09 on 2010-11-10:
That's wonderful, Family. I'm so glad it worked out. I hope you never have to go through anything like this again. You must be so relieved. I hope more people have happy endings.
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GMAC Mortgage Lies-Forecloses on Minister and his Terminal Wife
Posted by Kikiprart on 07/31/2010
WATERLOO, IA -- We fell behind in our mortgage as I was in hospice care and my husband lost his job and were assured by GMAC Mortgage that we had several options. We could do a loan modification, "catch up" by increasing our monthly payments, or tack what we owe on the back of the loan. To this end, we supplied GMAC Mortgage with our financial information. GMAC Mortgage also stated that they were sympathetic to our situation and would work with us--they really didn't want the house back. Even after the sheriff came to the door in January with a foreclosure notice (with sale set for April 28, 2010), we were not worried as GMAC Mortgage lulled us into a false sense of security by telling us they were still "working on it", and that we had "several options" and they "didn't want our house back" and they were "sympathetic to our hardship". My husband stayed in constant communication with this company, and no issues were raised over the next months leading up to our foreclosure date of April 28, 2010. We knew that as long as you had an active open loan application that a foreclosure could not take place until there was a determination from the lender, so we were not panicking.

On April 27th, GMAC Mortgage contacted us and asked us to fax over some additional information. As this was "last minute“, my husband scrambled around to make copies and find a fax machine to use. He then called GMAC to confirm that they had received his fax, and they said they had the information requested and they would get back to us. There were 9 pages in all that were faxed to GMAC.

Early the next morning, we were informed that we were "denied by everyone". I was a bit suspicious about this, as GMAC couldn't have possibly submitted our information to lenders and receive an answer literally overnight. And what happened to our other "options"? Our home was put up for sale that same day with the sheriff's office, and there was nothing we could do to stop it.

Not trusting what we were told by GMAC Mortgage regarding being "denied by everyone", I repeatedly requested the evidence of whom we were submitted to and their reason for denial, but were not supplied this information. Finally, on June 18th, with me on one extension and my husband on the other and with a tape recorder running, I got a customer service representative on the phone, Mary. She informed us that we were never submitted anywhere, so there wasn't ever a denial! My husband asked about the 9 pages they had asked us to fax to them. The representative told us that she was showing this documentation as received on the 29th, not the 27th as we claimed. We knew that we faxed over 9 pages of information and they were, in fact, received the day before the foreclosure sale was set on April 28th and that GMAC had confirmed that they were in receipt of this information. We also knew that if we had an active application for consideration of funding, that a foreclosure could not happen. And we knew that it would take at least a full business day during regular business hours to submit and have a response to our application. As it was past business hours when GMAC said they received our information, there was no way that there could be any determination regarding our application. Why in the world would we dash around to accommodate a last minute request for information unless they asked us for it? And why were we "denied" if there wasn't any application? What had GMAC Mortgage been doing all these months on our supposed behalf?

What really bothers us is, if GMAC Mortgage never had any intention of assisting us in the loan modification program, they should have just told us. That way, we could attempt to procure financing on our own. GMAC Mortgage violated our rights by denying us this process. And they have conveniently altered the time line of the events of April 28th to reflect their position--we never provided any financial information so there was no application to be done, so no denial was ever issued.

My husband and I appeared on the 10:00 news (WWL-TV, Channel 4, New Orleans) on June 17th. The station's "Action Reporter", Bill Capo, took up our cause. The network even gave Mr. Capo extra time to present our story as it was so timely and compelling. We are grateful to Mr. Capo and Channel 4 for their assistance and their efforts. We plan to do a follow up interview and hope to have some resolution to report. Our home is now property of the United States Department of Housing and Urban Development. As I am permanently disabled, we are trying to work a subsidy plan out with our Federal Government and are working toward that resolution.

Our attempts to contact any key management or decision makers of GMAC Mortgage has been unsuccessful. For those of you that have wanted to simply have a conversation with anyone from this company past their inept customer service, you know that they only provide their customer service line or an online form to complete. It wasn’t until after I filed a complaint with our Attorney General's Office (Mr. James D. "Buddy" Caldwell) and the Department of Justice, that I received a response from GMAC Mortgage through the Attorney Generals' office, with some viable contact information. Yes, GMAC Mortgage continues to lie about the events of April 27 and 28. But, I now have the name of a real live person who is an "Advocacy Resolution Specialist" for GMAC Mortgage (yes, they actually have one of these!). Mr. Bryan Duggan can be reached at 1 -800-627-0128 extension 2365373 or directly at 319-236-5373. I'm confident that if GMAC Mortgage has an advocacy specialist, then they certainly would welcome calls from their customers, the people that keep them in business, regarding their experiences, concerns and dissatisfaction with their business practices. It’s funny, with all of our attempts to come to some resolution in this matter, we were never referred to such a department.

The way we deal with such entities as GMAC Mortgage, is by not doing business with them. But for many of us, it’s already too late for that. But there are actions you can take. File a complaint with every elected official representing our country and your particular state. Some examples of such contacts are the President, the Federal Trade Commission, and the Attorney General (Department of Justice), along with your state government officials (Governor, Senators, Congressmen). Remember, it was our government that gave GMAC a whole bunch of our tax money. In addition, file a complaint or report with any watchdog group or consumer advocacy organization pertaining to mortgage companies, such as the Better Business Bureau. When filing a complaint of this nature, I can’t stress enough that documentation is key here. Write down who you speak to, their title/department, the date, time, what was discussed, and if applicable, their extension or direct line.

And get them on tape…let them know you are recording the conversation. How often is it that we, as consumers, are told when we call a company or organization that “the call may be recorded for quality assurance or training purposes.”? There’s no better evidence than their own words!

But for others currently doing business with GMAC Mortgage, there is hope--they now have Mr. Bryan Duggan, Advocacy Resolution Specialist, to listen and act on their inquiries and concerns. I know I feel so much better just knowing that Mr. Duggan, Advocacy Resolution Specialist is "there" for me!

There are numerous reports of GMAC Mortgage's unethical business practices available online with consumer report groups. I know that realistically, almost every business in our country has had some form of complaint filed against them by a consumer, whether warranted or not. But the sheer volumes of complaints filed against GMAC, I believe, speaks volumes. Even if what GMAC Mortgage did pertaining to us is not, on paper, against the law, there is a moral side to what sort of operating procedures this company subscribes to. If GMAC Mortgage would lie and cheat a Baptist Minister and his terminal wife, I think it’s pretty safe to say, no one is safe.


     
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Posted by Alain on 2010-08-01:
Interesting information. Thank you!
Posted by Helpful on 2010-08-01:
I would hope that any lender would have enough consideration for anyone to deal with them honestly when dealing with a foreclosure. Unfortunately, that's just not the way of the world these days.

I would also think that, unless you have a significant amount paid off on the home, foreclosing wouldn't be worth it to the lender. There are a lot of people that are allowing a foreclosure to occur on their home simply because they owe much more on it than it is worth. If you don't mind me asking, what percentage of the home had you paid off?
Posted by Anonymous on 2010-08-01:
Since GMAC told you they didn't receive the fax until the 29th, you should be able to provide proof with your fax transmittal receipt of when you did send it. That would be enough to show they flat out lied about the date of receipt. It would show the date you sent it, the number you faxed it to, and also if it was "received".

I am so glad that my mortgage is almost paid off so I no longer have to deal with our mortgage company. Your experience is just another reminder of how many companies treat their customers unfairly. Thanks for the heads up on GMAC.
Posted by Disaster Worker on 2010-08-01:
What a well-written post! I am so sorry for what you are going through and I hope you get resolution. I wish you and your husband well.
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Complete lack of follow through by Customer Service representatives
Posted by Scott from CC NV on 03/30/2010
1100 VIRGINIA DRIVE, FORT WASHINGTON, PENNSYLVANIA -- We have both our regular mortgage and a home equity account with GMAC mortgage - both always in 100% good standings. A couple of months back, GMAC credited the home equity account payment to the regular mortgage and then contacted us about lack of payment to our home equity account. Even though our initial contact with them resulted in an assurance that they'd made the mistake and would immediately get it corrected, within just a couple of days, they locked up our home equity account and notified us we were in default. After many, many, many calls, we finally talked to various supervisors, all of which told us it was our responsibility to prove to them that they made an error even though they could see that they had credited two payments to the same account, and even though they could see that our history indicated that we always made two separate payments to the two separate accounts. After getting copies of the paid checks and sending to them, they still did not reinstate our locked up home equity account nor did they provide any confirmation as they had assured us they would that our credit score would not be affected by their error. In trying to reach a manager or official, all you get is customer services representatives apparently in some other county. We're still waiting for confirmation of this being cleared up weeks after it all started. This company has absolutely no outlet for contacting anyone at any level that can make sure they've fixed their own errors - at least none that customers are made aware of.

Customer Service representatives are apparently not allowed to provide written confirmation that any errors were made on their side. Their Customer Service representatives are apparently not allowed to provide management names and/or telephone numbers to dissatisfied customers. I would never recommend GMAC to anyone looking for financing of any type.
     
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GMAC Mortgage
Posted by CLBL1 on 02/17/2010
Over the last several months my husband and I have been trying to work with GMAC Mortgage to save our home. I am unemployed and my husband is self employed and as many others have....we too have fallen on hard times. I wanted to share with you my horrible ordeal . The easiest way to do this would be a time line.



In September 2009 I contacted GMAC to explain my hardship. They were kind enough to give us a 4 month forbearance taking us through December 09. (We truly appreciated this. I had hopes that within the next 4 months our business would pick up and I would be able to find a job. Unfortunately this did not happen)
December 22, 2009 we received a letter from Orlans/Moran (GMAC's Attorney's) stating that our Mortgage was in default and that we needed to contact GMAC to make some kind of arrangements. I contacted GMAC immediately and asked what the process would be. They stated to submit paper work for a Loan Modification..
January 11, 2010 all necessary paper work including a financial analysis for loss mitigation workout, a financial hardship affidavit, request for transcript of tax returns, bank statements and the source of income (which was Massachusetts Unemployment) was faxed. I called and confirmed that they received all paper work.
On January 21, 2010 we were sent by certified mail a Notice of Intention to foreclose on Tuesday, February 16, 2010.
January 22, 2010 I contacted both GMAC and Orlans/Moran (GMAC's Attorney's) to see how I could stop this from happening. Both parties told me two things - That I needed to contact the Loss Mitigation department (which I had already done) and that if we called on Thursday, February 11, 2010 (5 days prior to the auction date) and not any earlier we could ask to postpone the auction. At this point I had high hopes of delaying the auction and saving our home because of the Hope for Homeowners and/or a Loan Modification.
January 26, 2010 I contacted GMAC to see what the Status of the Loan Modification was. They said it was still in review.
February 3, 2010 I was sent a letter regarding some additional documentation they needed. They were missing a copy of the most recent pay stub (which I had sent them already), Unemployment award letter and 2008 Taxes (which again...I had already sent them.)
February 8, 2010 called to see if there was any update on the loan modification and to explain that we maybe filing for Bankruptcy. Nothing at this point. Instructed at this time to call on Thursday, February 11th to ask to postpone the auction as instructed.
February 11, 2010 I called to asked to have the auction postponed. A ticket was entered. I instructed the gentlemen to make sure that they called me on my cell if they had any questions or need anything. I was adamant about it! I also asked them to put in the notes that I was very very close to getting a job....I am on the 3rd round of interviews and all I was asking was for a couple of weeks to see if I got the job. They told me that they would document that.
February 11, 2010 - At 2:00 Eastern time I received a call from a woman named Maureen who asked me to give her a call. It was late that evening and I had to wait until the morning to contact her.
February 12, 2010 - Called Maureen around 10 AM regarding message left the night prior. (888-714-4622, option #5 and extension - 2365415) I left all the information needed for her to get back in touch with me including my cell phone. About an hour later I tried calling Maureen back and still got voicemail. I finally called the regular call center in which I was told that the request had been denied due to missing documentation. The documentation stated that they did not have the signed 2008 tax form which I had already faxed over twice before. Very upset I stated that I would send the information right way. The representative told me that the fax could take up 24 to 48 hrs to receive and once received I could ask for the auction to be postponed. 24 to 48 business hours would bring us to TUESDAY! This was unacceptable to me and demanded a different solution...she gave me an emergency fax line. (866-355-6034) I still wanted to talk with Maureen who I was told was a supervisor....I called and left a total of 6 message throughout the day asking Maureen to contact me. I begged her to just call me and update me as to where I stood. I never received a phone call from her. I called the call center at least 5 to 6 different times demanding to speak with a supervisor....NO ONE would put me through to one. Everyone told me that they would need to enter a ticket for a call back and I would be contacted within 24 to 48 hours! WHAT!!! I was so upset...all I was looking for was answers....all I wanted was for someone to "own" my file so I did not have to speak with 7-8 different representatives who I had to repeat my story to 7-8 different times. Finally at 4:33 while speaking with a woman I was told that my fax was received, that a request to have the auction postponed was submitted once again and I was insured that I would be contacted by a supervisor that evening before closing. I waited all night...NO ONE called.
February 15, 2010 - first thing in the morning I called Maureen and left a message on her voicemail and then I called the call center...at which time I was informed that I would not be granted the postponement of the auction because I was denied for both the Hope for Homeowners and a Traditional Modification because I could not afford to pay the mortgage. I am sure you can imagine how upset I was/am. I tried to explain to the representative that all I am asking for is a couple of weeks to postpone the sale. That I have a 3rd round job interview this week that if I get the job would allow me to pay my mortgage and get me on my feet again. I asked why a supervisor never contacted me and they stated that their was a ticket still open for one to call and I told them it was unacceptable. I told the gentleman that I would not get off the phone until I was talked with a supervisor. The gentleman came back 3 times and told me that there was no one to speak with...but I told him I was not going to get off the phone...finally they placed me with Stacey. (3192365865) I explained to Stacy what I had gone through over the last couple of days, I explained to her how many calls I had placed to Maureen, I explained to her my situation with my employment and that all I needed was 2 weeks to find out if I got the job. All I was asking was for 2 weeks. The answer was no.
At this time Ms. Slack we truly feel that GMAC has intentionally deceived us for the following reason:



They knew that we might file Chapter 13 Bankruptcy which would immediately hault any foreclosure or auction process.
We feel that they intentionally delayed our request to speak with a superior so we could not escalate the situation. We were adamant that my cell phone number be the only contact number and we also stated not to call the house number which is where Maureen left the message.
We were never contacted to be notified that any of our packets were missing documents...the only time we found this out was when I called them to request an update. At which point we did receive a letter of missed items...but only after I had called them days prior and request what info was missing.
We believe that GMAC knew all along that we did not qualify for either one of the plans but chose to tell us only hours before the deadline and on a Federal/State Holiday so we would not have access to the courts to save our home by way of filing the Chapter 13 Bankruptcy.
Ms. Slack - I know that at this time we can not afford the home. I am not naive to that. All I am asking or was asking for was a delay in the auction....in order to see if I did get the job. 2-4 weeks tops! I am not sure why waiting another couple weeks would hurt them or their investors. (GNMA) If I don't get the job...then we move on. At least I know I had the option and can tell my children we tried.



     
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