WOBURN, MASSACHUSETTS -- Go Ahead Tours is full of hidden fees. Their customer service people are very nice when you are booking the tour, but once they have your money--Look out!!! My husband and I booked a tour to London/Paris/Rome to celebrate our 25th anniversary. The trip was booked and paid one year in advance of the travel date for a total of $6100.00. One month before we were scheduled to depart, we received a bill from Go Ahead for airline fuel surcharges. This cost us another $400. You can expect to pay extra for just about everything on their tours--for example, to visit the Vatican in Rome, it costs extra. Go Ahead calls these "Excursions". At the time of booking, they will attempt to sell travel insurance, a regular level plan and a gold level plan. Which we were foolish to purchase. One of our bags was lost by the airlines. Although they say the insurance covers baggage loss, we were told to resolve this issue with the insurance company upon returning to the US. The insurance company told us to first work through the airlines and that the insurance company would subsequently "consider" any claim that was not compensated by the airline. Go Ahead was of no help at all; they simply told us this was a matter for us to handle through the airlines and the insurance company. Go Ahead schedules very bad flight itineraries. We flew from Houston to Atlanta to London. Due to airline mechanical problems, the Houston flight was delayed and we had to reschedule the connections in Atlanta. This cost us $480. Go Ahead assumes no liability and we paid this money out of our own pockets. They will tell you that tips are included in your tour price, but don't believe it. You will be expected to tip bus drivers, hotel staff, restaurant staff for group meals (including the meals provided in the tour), auxillary tour guides, and your Go Ahead tour guide expects a substantial tip at the conclusion of the tour. Read the fine print very well before you book with Go Ahead, and God forbid if you have to cancel--don't expect any refund even if you have paid for the trip cancellation insurance--it's full of loop holes.
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Travel arrangements poor
Posted by Nodnol on 08/16/2007
CAMBRIDGE, MASSACHUSETTS -- Go Ahead staff have been unresponsive to our needs for a family group tour of Landscapes of Britain and Ireland. We requested that arrangements be made for an 83 year old woman to be accompanied by a family member from Edinburgh, Scotland to London, England. Go Ahead has adamantly refused to do this and has separated her from the rest of the family for this leg. Additionally, Go Ahead has refused to arrange for a direct flight from London, England to Orlando, Florida for her. Instead they have arranged this leg so she passes through Washington, D.C., Dulles by herself, with a lay over, arriving in Orlando at midnight when transportation to her home will be very difficult. A direct flight on British Airways is available and would get her to Orlando by 3:20 PM. Go Ahead has a contract with British Airways, but refuses to even try to make suitable arrangements.
Go Ahead staff in Cambridge, Mass. have not be helpful.