Gold Star Jewelers - Westerville, OH

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Ripped off on wedding rings deposit
Posted by on
WESTERVILLE, OHIO -- My fiance and I sat down with the owner and ordered our wedding rings. We only looked at one style of ring, which he ordered along with engraving instructions. He accepted $500. as a deposit for both rings. The day before the wedding, I called to see if the rings were in and was informed that, yes they were, and were being engraved as we a speak. We were elated. I stopped by Gold Star Jewelers to pick up our rings and they were the wrong rings. Not even close. The owner got belligerent, rude and accusatory that "he asked us to come in and see the rings before engraving was done" I assured him that I had not been contacted. He changed his story, saying that my fiance had authorized him to engrave the rings, sight unseen. Also a lie. He had no way to call her, as he didn't have her phone number. He said we had to pay for the rings cause they were a catalog item. We had to go and buy rings at Walmart to use during our ceremony the next day. After several rude and overly aggressive phone conversations with the owner, he told us we would not get our $500. deposit back. As it stands now, he made a mistake by ordering the wrong rings and failed to take any responsibility for it. So far it has cost us the $500. but we are in the process of filing against him in small claims court to recover our money. I advise everyone to not do business with this guy particularly if it involves a cash deposit. He's a thief.
     
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User Replies:
drugdoc121 on 01/24/2011:
You called THE DAY BEFORE the wedding to see if the rings were in?? Wow...
momsey on 01/24/2011:
Why on earth did you wait until the day BEFORE the wedding to see if the rings were in? What if he said, no, they're not in? How far in advance did you order the rings? Had you checked on the status before the day before?
Anonymous on 01/24/2011:
Why are you all questioning and blaming the OP? Its obviously the idiot owners fault for ordering the wrong rings. I definitely wouldn't do business with that place... I hope you get your money back, OP.
jktshff1 on 01/24/2011:
When he called has absolutely no bearing on the post. The rings were wrong...how hard is that to understand?
Good luck...VH
momsey on 01/24/2011:
It does have bearing. He didn't leave enough time for possible mistakes. Yes, the owner's response was wrong, but it should be easy to see what rings were ordered vs what were received. What did the OP's receipt say?

Regardless, even if the jeweler wanted to make it right, what could he have done the day before?
jktshff1 on 01/24/2011:
No it does not, that is not the point of the complaint. The point is the jeweler messed up and refuses to do anything about it. The op says nothing about the delivery or the time. Just that the jeweler refused to do anything about it, claiming it wasn't his fault. While I agree the argument about the timeliness of the pick up, from the post, it wouldn't have made a difference if they were a year early picking them up, the jeweler REFUSED to do anything.
Anonymous on 01/24/2011:
agreed JKT. The jeweler screwed up here, definitely a good review.
jktshff1 on 01/24/2011:
batman56, you may be lucky, the rings you purchased at walmut have a special significance and a great story behind them to tell...congratulations on your wedding and good luck.
old fart on 01/24/2011:
Jktshff... you're right. If I were in the same situation I'd keep the rings for the next fifty years as a keepsake...
jktshff1 on 01/24/2011:
yea, kind of good vs bad karma
Venice09 on 01/25/2011:
My first reaction was disbelief that the rings were not in the possession of the couple a day before the wedding, and that they were being engraved sight unseen and without being tried on. I don't know what caused this to be left to the last minute, but if the jeweler made a mistake, the customer should receive a refund of the deposit and an offer to order the correct rings even though they wouldn't be ready in time for the wedding. I think that's what a reputable jewelry store would do.
SteveWiginowski on 01/25/2011:
Was there an order form that was filled out? If so, that should list what ring was ordered. I wanted a charm braclet for my bride-to-be as a wedding gift. The charm braclet I wanted wasn't in stock, so they had to place an order. An order form was filled out by the store, but I signed it acknowleding which charm braclet I wanted. If there is one, then this should be a pretty simple case. If not, it'd be a lot of he said/she said things going on.
momsey on 01/25/2011:
Exactly, Steve. The OP should have a receipt that says the exact rings that he ordered. It should be easy to compare what was received. If it was ordered wrong, it should absolutely be made right.
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Sarcastic attitude of the owner of the store.
Posted by on
WESTERVILLE, OHIO -- I visited this store on 01/15/01 to buy an Omega Constellation watch. When asked I gave the model number. The owner asked whether I found the number on the web. I said yes.
He gave me a long winded explanation about the fake and unauthorized watches that were being sold on the web.
Then he mentioned that if I bought the watch from him, he would polish it or provide batteries at a low price regularly. I replied that I was buying it as a gift for a friend in another country. He said "In that case you can go ahead and buy a cheap fake from the web for your friend".

I was ready to buy the watch, but he was so sarcastic and rude, that I felt humiliated and walked out. In his frustration that he cannot match the prices on the internet, he forgot how to treat a prospective buyer!. Being polite to the customer is important my friend.


     
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