RICHMOND, KENTUCKY -- I walked across the restaurant and I saw my daughter with her service dog very upset talking to a gentleman. I went to go see what the problem was and he said he was the manager and she couldn't be there with her dog. I explain it was a service dog and she absolutely could be in there with it. He just threw his hands up at me. When my daughter got back to the table she told me he was asking her why she needed a service dog which by the way is against federal law. I told the man he needed to leave her alone.
5 minutes later she got up to fix her a plate and my older son went with her, my son came back to the table to tell me that the manager was harassing her and she was upfront crying in front of everybody!! I went to see what was wrong and she was in a full blown panic attack and he was standing with his arms crossed, smiling. I asked him what he thought he was doing and he said he didn't believe she needed the dog and customers were complaining. My daughter ran outside and went back to the table to let the rest of my family know what was going on. The waitress came over and was apologizing profusely. I explained it was not her fault.
We stood outside for a while trying to get my daughter to calm down and several other customers got upset and came out to make sure my daughter was ok. When we showed the manager Feliciano ** the law he said he didn't care. When we told him we were reporting him to the owner, he grinned and said, "I don't care," and when we told him we were reporting him to the ADA he said, "I don't care." They only thing good that came of it is we met a bunch of caring citizens that gave us their phone numbers in case we need them for witnesses.
LAURINBURG, NORTH CAROLINA -- We always go to Golden Corral for breakfast. We got our plates and went up to the bar first. There was no biscuits to eat. So there was a gentleman standing that was dressed in a Golden Corral outfit. I ask him if there was a bar where they fix eggs and omelets. He wheeled on me and said "right there is eggs and there is the stuff for an omelet". He showed me scrambled eggs. I was so humiliated that I turned to our party and said "let's go, we're not going to eat here".
My husband went and got our money back and ask to talk to the manager and the same gentleman said "I am the general manager and I have been here for 8 yrs". Well he proceeded to argue with me and said he didn't disrespect me but he did. I told him I would be tuning him in. He said "do what you got to do". There were more people complaining, I just don't think he could handle the pressure. The is a good stop for people going to Myrtle Beach; if you don't do something this restaurant will continue to go down. General manager Robert **. He need an attitude adjustment. My husband told him he should have left his attitude outside the door when he came in.
CHARLOTTE, NORTH CAROLINA -- As soon as I entered Golden Corral on N. Tryon St., Charlotte employee at register told me "NO MORE STEAKS AT BREAKFAST." I went ahead & selected food from the bar, but now has 75% GREASE items. Will not return.
INDIANAPOLIS INDIANA -- I was at the Golden Corral on East Washington Street Indianapolis Indiana on Saturday January the 4th 2015 at approximately 5 o'clock. I witnessed an older black lady snapping on another male employee and threw his jacket at him. This is not the first time that I have witnessed the server Cynthia snapping on a employee. She has no manners, she is rude and ghetto. The management does nothing but move her to the other side of the room. I work food service and if we were to snap on each other in the dining room we will be fired. This lady has been there for I've been going for like a year and she's been there they just need to get rid of her. Again her name is Cynthia , a black lady.
PUNTA GORDA, FLORIDA -- Waitress used dirty rags on tables. They pile all the dishes with food on them on tables, then you have to look at that while you have your dinner. We went there Monday. I have complained about the bathroom in the past. The bathrooms just keep getting worse. My husband went in and said too dirty to use. The floor was so dirty your feet stick to floor in the bathroom. My husband loves the food. I hate the bad way things are handled there. The servers need much training and the place needs major cleaning. I don't want to eat there at all, my husband has different idea. Management wake up.
NOBLESVILLE, INDIANA -- I just want to start that I have been a customer since they opened and I have never been dissatisfied with my service. I also want to let you know that as long as ** is a manager I will never ever eat there again. He was very rude and needs customer service classes. I am also going to post my experience at all mommy website in my area to let moms know what type of service they will get when eating with their children. I called ** the owner and left a message with what happened.
I went to eat with my children today and I served my 10 month old some spaghetti noodles and meatloaf on a plate and if you know babies they really are not the cleanest. I told the server, whom by the way was very nice, that I would clean it up because it was messy. She was laughing and told me not to worry about it that she would take care of it. A while later a man comes over with a broom and dust pan and asked if he could sweep up the mess because it looked really bad and I acknowledged that and told him that I would of picked it up but that the server said not to worry about it that she would take care of it.
After that he asked me if they were this messy at home and I said yes they are but that I have dogs at home that clean up whatever mess they make. At that time it was still a normal conversation so I thought. After that he told me that if they were his kids that they would be eating it off of the floor. He was being serious... I told him that he was 10 months old and doesn't know any better and he said yes they do... And I told him that he was wrong and you can't do that. I was kind of shocked and didn't really know if that was an insult to me or if he was just an idiot and didn't have any children or if he did does he really treat a baby that way....
After that conversation I was kind of like, is this a insult and I starting having the feeling that what he said was not appropriate and that if was a jab at me and my parenting skills. I was furious and I actually talked to him after my meal and was shocked to hear that he was a manager at the restaurant. I told him that I was very upset about what he had just said and that I would be contacting the owner, he actually brought me the number. I also told him that what he said was inappropriate and rude and at first he asked me what was so wrong about what he said.
And I told him that you don't talk to people that way and that you don't make kids eat food off the floor if they drop it and he said that he would make them eat it off the floor. What type of people do you hire at your restaurants. Even if my children were messy it's not appropriate for a manager to make you feel like you are a bad parent for letting them be children. Like I said I will never eat there again and don't send me any coupons unless this manager no longer works there...
Golden Corral employees do not restrict children under 10 from handling the food. I was at the restaurant for breakfast Sunday 7/10/2011. By the pastry station there was a bowl of m&m's and a bowl of gummy bears. There was a child approx 6 yrs old that had his hands in both bowls pulling out candy and placing on his ice cream cone.
There were 2 employees working at the station and did absolutely nothing. They did not stop the child from putting his hand in bowls. By right both bowls were now contaminated and should have been thrown out and washed and restocked. I was really turned off by the lack of hygiene and lack of enforcement. I was at the restaurant on Pines Blvd in Hollywood, Florida.
On the 26th day of May me and my family went to eat at the Golden Corral. The food was good but when I discovered a hard black piece in my potatoes the waitress and the manager said that it comes like that. I said okay went got some more and found another one. It didn't take a smart person to know that those pieces where the mold that be in taters and they're supposed to be taken out. The manager was notified and he said would get back with me. I ate a little longer still no sight of the manager. He walked pass me twice - how rude.
ORLANDO, FLORIDA -- My wife and I had been long time customers for at least 10 years and became friends with one of the assistant managers in the restaurant only and took it as good customer service for loyal customers. This man knew I was going out of town for work and made a comment to my wife while I was getting food and said that I told him he could take my wife home with him. My wife was devastated about the remark and since I had applied there a couple months prior he had access to our address.
When the district manager called me back after 6 days of me calling the corporate office I was advised it was his word against hers and he could do nothing about it. Even though the assistant manager was in the wrong for sitting at our table and talking every time we went in, bringing food to our table and giving us an occasional free meal but the unwanted sexual advances was his word against hers.