RICHMOND, KENTUCKY -- I walked across the restaurant and I saw my daughter with her service dog very upset talking to a gentleman. I went to go see what the problem was and he said he was the manager and she couldn't be there with her dog. I explain it was a service dog and she absolutely could be in there with it. He just threw his hands up at me. When my daughter got back to the table she told me he was asking her why she needed a service dog which by the way is against federal law. I told the man he needed to leave her alone.
5 minutes later she got up to fix her a plate and my older son went with her, my son came back to the table to tell me that the manager was harassing her and she was upfront crying in front of everybody!! I went to see what was wrong and she was in a full blown panic attack and he was standing with his arms crossed, smiling. I asked him what he thought he was doing and he said he didn't believe she needed the dog and customers were complaining. My daughter ran outside and went back to the table to let the rest of my family know what was going on. The waitress came over and was apologizing profusely. I explained it was not her fault.
We stood outside for a while trying to get my daughter to calm down and several other customers got upset and came out to make sure my daughter was ok. When we showed the manager Feliciano ** the law he said he didn't care. When we told him we were reporting him to the owner, he grinned and said, "I don't care," and when we told him we were reporting him to the ADA he said, "I don't care." They only thing good that came of it is we met a bunch of caring citizens that gave us their phone numbers in case we need them for witnesses.
MOBILE -- I have been going to Golden Corral on Schillinger Road in Mobile Alabama for over 13 years. I have never had such bad customer service as I and others have had within the past few months. The assistant manager there name Julie is always very rude to the customers. One example of many, I usually go there on Sundays after church and for the past four Sundays when we get there for breakfast (around 10-10:15 am) there is only limited breakfast food there for the customers. I asked assistant manager Julie, "Can someone make some eggs" and her reply is, "You should get here on time because they are now loading lunch..."
Loading lunch... it's only 10:10 am and I paid for breakfast and asked for eggs. She says she is busy and we should go to another place for breakfast because we are late. The hours say we can get breakfast on Sunday until 11:00 am but Julie tell us that she stops serving at 10:10 am so she can put out the lunch menu. I have witness many customers come for breakfast and leave or get turned away by Julie for her bad attitude and customer service. I have been in customer service business for over 30 years and never would I let her work for me with her attitude with the customers.
She shouldn't be there in charge if she is not there to serve the customers. I listen to customers talk about her bad customer support and most say they will never return because of this. I love Golden Corral but I'm starting to feel like many other customers and thinking about finding another place to eat. I have lived in this area for over 20 years and my position is very well known. I know many people and if Julie is not removed from her position I will contact the local news and other media to inform them of the service we are getting from Julie at this Golden Corral.
Most people come here to eat on Sunday morning after church and expect to have an enjoyable time with family and eat breakfast but Julie has and is ruining it for lots of families. I know about 80% of the staff there because I have been going there for over 13 years and they are very friendly but their hands are tied when they try to assist you because of Julie (I have personally witness it). I hate to see a wonderful restaurant go down because of one bad manager.
I know the restaurant manager and she is a very friendly lady but when she is not there Julie makes it a bad experience for many people (especially the new comers). I alone with others will hate to stop going to this restaurant so PLEASE TAKE THE NECESSARY ACTIONS TO SAVE YOUR CUSTOMERS. Thank you.
CHARLOTTE, NORTH CAROLINA -- As soon as I entered Golden Corral on N. Tryon St., Charlotte employee at register told me "NO MORE STEAKS AT BREAKFAST." I went ahead & selected food from the bar, but now has 75% GREASE items. Will not return.
LAURINBURG, NORTH CAROLINA -- We always go to Golden Corral for breakfast. We got our plates and went up to the bar first. There was no biscuits to eat. So there was a gentleman standing that was dressed in a Golden Corral outfit. I ask him if there was a bar where they fix eggs and omelets. He wheeled on me and said "right there is eggs and there is the stuff for an omelet". He showed me scrambled eggs. I was so humiliated that I turned to our party and said "let's go, we're not going to eat here".
My husband went and got our money back and ask to talk to the manager and the same gentleman said "I am the general manager and I have been here for 8 yrs". Well he proceeded to argue with me and said he didn't disrespect me but he did. I told him I would be tuning him in. He said "do what you got to do". There were more people complaining, I just don't think he could handle the pressure. The is a good stop for people going to Myrtle Beach; if you don't do something this restaurant will continue to go down. General manager Robert **. He need an attitude adjustment. My husband told him he should have left his attitude outside the door when he came in.
INDIANAPOLIS INDIANA -- I was at the Golden Corral on East Washington Street Indianapolis Indiana on Saturday January the 4th 2015 at approximately 5 o'clock. I witnessed an older black lady snapping on another male employee and threw his jacket at him. This is not the first time that I have witnessed the server Cynthia snapping on a employee. She has no manners, she is rude and ghetto. The management does nothing but move her to the other side of the room. I work food service and if we were to snap on each other in the dining room we will be fired. This lady has been there for I've been going for like a year and she's been there they just need to get rid of her. Again her name is Cynthia , a black lady.
NOBLESVILLE, INDIANA -- I just want to start that I have been a customer since they opened and I have never been dissatisfied with my service. I also want to let you know that as long as ** is a manager I will never ever eat there again. He was very rude and needs customer service classes. I am also going to post my experience at all mommy website in my area to let moms know what type of service they will get when eating with their children. I called ** the owner and left a message with what happened.
I went to eat with my children today and I served my 10 month old some spaghetti noodles and meatloaf on a plate and if you know babies they really are not the cleanest. I told the server, whom by the way was very nice, that I would clean it up because it was messy. She was laughing and told me not to worry about it that she would take care of it. A while later a man comes over with a broom and dust pan and asked if he could sweep up the mess because it looked really bad and I acknowledged that and told him that I would of picked it up but that the server said not to worry about it that she would take care of it.
After that he asked me if they were this messy at home and I said yes they are but that I have dogs at home that clean up whatever mess they make. At that time it was still a normal conversation so I thought. After that he told me that if they were his kids that they would be eating it off of the floor. He was being serious... I told him that he was 10 months old and doesn't know any better and he said yes they do... And I told him that he was wrong and you can't do that. I was kind of shocked and didn't really know if that was an insult to me or if he was just an idiot and didn't have any children or if he did does he really treat a baby that way....
After that conversation I was kind of like, is this a insult and I starting having the feeling that what he said was not appropriate and that if was a jab at me and my parenting skills. I was furious and I actually talked to him after my meal and was shocked to hear that he was a manager at the restaurant. I told him that I was very upset about what he had just said and that I would be contacting the owner, he actually brought me the number. I also told him that what he said was inappropriate and rude and at first he asked me what was so wrong about what he said.
And I told him that you don't talk to people that way and that you don't make kids eat food off the floor if they drop it and he said that he would make them eat it off the floor. What type of people do you hire at your restaurants. Even if my children were messy it's not appropriate for a manager to make you feel like you are a bad parent for letting them be children. Like I said I will never eat there again and don't send me any coupons unless this manager no longer works there...
PUNTA GORDA, FLORIDA -- Waitress used dirty rags on tables. They pile all the dishes with food on them on tables, then you have to look at that while you have your dinner. We went there Monday. I have complained about the bathroom in the past. The bathrooms just keep getting worse. My husband went in and said too dirty to use. The floor was so dirty your feet stick to floor in the bathroom. My husband loves the food. I hate the bad way things are handled there. The servers need much training and the place needs major cleaning. I don't want to eat there at all, my husband has different idea. Management wake up.
Golden Corral employees do not restrict children under 10 from handling the food. I was at the restaurant for breakfast Sunday 7/10/2011. By the pastry station there was a bowl of m&m's and a bowl of gummy bears. There was a child approx 6 yrs old that had his hands in both bowls pulling out candy and placing on his ice cream cone.
There were 2 employees working at the station and did absolutely nothing. They did not stop the child from putting his hand in bowls. By right both bowls were now contaminated and should have been thrown out and washed and restocked. I was really turned off by the lack of hygiene and lack of enforcement. I was at the restaurant on Pines Blvd in Hollywood, Florida.
On the 26th day of May me and my family went to eat at the Golden Corral. The food was good but when I discovered a hard black piece in my potatoes the waitress and the manager said that it comes like that. I said okay went got some more and found another one. It didn't take a smart person to know that those pieces where the mold that be in taters and they're supposed to be taken out. The manager was notified and he said would get back with me. I ate a little longer still no sight of the manager. He walked pass me twice - how rude.