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Golds Gym Is A Nightmare
Posted by BlueBenz on 05/23/2004
ALBUQUERQUE, NEW MEXICO -- Golds Gym is a nightmare, I signed a 1 year contract in which I would make quarterly payments of $96.95, and supposedly after the year it would be my membership would be voluntary. I used the gym for about 6 months with no real problems, except for the staff being quite rude.

I stopped using the gym after I received a back injury. I decided I would not renew my membership with Golds Gym after the year was up. I did not go into the gym for the following 6 months. I went in to make my final payment and cancel my membership. The guy at the desk told me my payment was late. I made the last payment of 96.95 and that completed the yearly contract. I told the guy I wanted to cancel my membership, he said I could not do that without paying for the next month. I told him I hadn't been in the gym for 6 months and that I was not going to pay for another month. He then proceeded to tell me that If I would have made my payment on time that I could have canceled my membership then. I said I hadn't received a bill or late notice, then he said "Oh you did, you probably just tossed it!" I asked to speak to the manager, and they would not let me. I don't think there is a manager there daily. I was angry, but before leaving I asked for a copy of my payment history, he printed me 4 receipts for $96.95.

I was really upset about the whole issue, I didn't want to go back in there because I felt like they had degraded me. I went home and looked at my contract for a corporate number. I looked online and there was nothing. I decided I wasn't going back in there, I just wouldn't pay it. I fulfilled my contractual obligation and I had my receipts to prove it.

I hear nothing from them for a year and a half, so I thought it would be ok to throw away my receipts and my copy of the contract thinking it was all over. After almost two years I come home to hear a message from the manager at Golds gym, she said that this was her final attempt to contact me regarding my account and that she sent my account to collections.

I pulled my credit report and found that in January of 2004, I was report to collections, almost two years from the time I tried to cancel my membership. I refused at this point to give them a dime. I have been harassed by 2 different collectors, calling my home phone, my cell phone, and by mail.

I would like this taken off my credit report. Golds Gym has no number to call, everything is done at store level and you cant talk to anyone. They don't care about you all they care about is getting your money and getting more of your money.

UPDATE..... To save my credit I contacted one of the collection agency's and paid the balance. I'm still very annoyed with this company, in fact the guy with the collections company told me he has handled a "lot" of collections for Golds Gym and in most cases it was over a thousand dollars, they were claiming in past due membership fees. It seems as if these days, these big companies, can just charge you whatever they want and if you refuse to pay it then they'll just turn off your electricity, or withhold your medications, or try to ruin your credit. How does the little person fight back?

And How long are we going to let them get away with it?????
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Posted by justUNbelievable on 2004-06-02:
So far there are quite a few complaints about these guys. You can bet I'll never bother with them! I bet everyone involved gets an incentive or commission whenever they can gouge your wallet!! There is a "contact us" on the web site from my search attempt: http://www.goldsgym.com/contact.php Good luck!
Posted by justUNbelievable on 2004-06-02:
Also here: Gold's Gym International, Inc*
358 Hampton Drive
Venice, CA 90291

Posted by Alina on 2004-10-06:
Gold's Gym just bought out Lifestyles in my area. I have a lifetime membership with lifestyles with a $2 annual due. It was due August 20 but I waited to pay it until I heard what was going to happen with the buyout. Towards the end of September I gave up on them and called them myself. They sent me on a wild goose chase to their corporate offices. Once there I was told that since I was past 30 days they weren't going to honor my membership and I was out of luck. I'm just glad there are other gyms. I would much rather pay a $17 monthly fee to get good treatment that to pay $2/ year for crap.
Posted by littlebit2 on 2005-01-22:
I agree with you. I have been having the same problems with Gold's Gym in Charlottesville, VA. They illegally took money out of my checking account without my permission back in November. I contacted my bank and they said they see this all the time from companies who will steal money from you and hope you will never notice it. I agree this needs to stop. Companies as large as Gold's Gym get away with abusing it's members. I will never join another Gold's Gym or recommend them to anyone.
Posted by mama3385 on 2006-09-24:
I had a problem with my gym membership when my husband and I moved from Utah to Texas. I called the gym company and they gave me the run around. I complained to the Better Business Bureau and the company said they were not going to do anything. so I called my prepaid legal lawyer and the lawyer sent them a letter threatening to sue and the gym company refunded my money,apologized and canceled my membership in good standing. The membership is only 36 dollars and month and the letter the lawyer sent was FREE!!! This membership is awesome If you need some help go to this website www.prepaidlegal.com/hub/jasondickens
and watch the presentation Good Luck!
Posted by KAVjuly14 on 2010-01-24:
i work for a gym and if you are injured, moving, out of work, just come in and tell us, most of these problems are because people sign stuff b/c they are in a hurry without reading it, there are no hidden terms and conditions, they are all right there, just take the 10 minutes to read them before you sign, gym memberships aren't based on usage either, do you get a refund when you lease an apartment for a year and you don't use it for a month, no, also what s wit the 1 month free trail, you get 20 minutes to test drive a car, you don't need 1 month to find out if you like the gm or not
Posted by Pam on 2013-10-02:
I just realized that they don't cancel your membership. They took money from me for 5 years.
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Golds Gym does not have Cust Service, only wants your $$
Posted by Kleighblue on 09/15/2003
BOCA RATON, FLORIDA -- This is why I'm so upset. On June 4th 1999, a representative from Gold's Gym West Boca FL entered my workplace to solicit new memberships. The rep, Craig, wrote up a contract for me, and said that the contract was a three year contract. The monthly payments were scheduled to debit from my credit account. What he DID NOT tell me, is that by using this service, after three years the services would automatically renew and would continue to debit, even though the contract states "You are guaranteeing to pay Monthly dues of $31.75 per month for a period of 36 months." AND "according to Florida Statues, this contract shall not exceed a term of 36 months." Of course this automatic payment renewal is listed in the contract, the fact that it's the oh so tiny print where it states this, I was never made aware of this fact...of course I take full responsibility that I didn't read the contract. However, I think that important tiny writing of this nature should be made available to the member without trying to hide it.

After August 2002, I noticed my credit card was still being charged the monthly fee from Golds, which I had not approved, so I called up my credit card company to file a complaint. For two months these charges were dropped by my credit card company, because I had not authorized the extra charges. As a secondary measure I called Gold's, who informed me that I had to cancel what should have been an expired three year contract. So I sent in the cancellation.

In July of 2003, I received a letter from a collection agency on behalf of Gold's Gym for $389.00!! Basically, they said that since I was in default for the two months I did not authorize on my credit card, I had to pay: the two months, late fees for those two months, cancellation charges and each month up to June of 2003 (the new renewal end date). So here I sent in a cancellation letter for nothing - I ended up getting a bill for the entire renewed contract!

After trying to work with the collection company rep, whom I found to be rude and unprofessional, I walked into Gold's Gym and spoke with Craig. He agreed to try to resolve the issue and even said that I was not charged correctly. Since my contract had a no cancellation clause written in, he said I should only owe the two months of which I did not pay.

Later that week, when I spoke to him he said that he couldn't work this out with his billing dept because it was "a legal issue and once it's in collections, they can't change anything." I then called the unprofessional and rude rep at the collection agency who told me that he COULD in fact change the charges and billing, but he probably just didn't want to and was forcing me to work with her. She also said that if I got something in writing from them, she would reconsider the charges. So I called Craig back. After letting him know what the collection agency rep said, he said that although he agrees with me that I was incorrectly billed, he didn't think he could put that in writing (hello- why not??), but he would check with his boss and see what they could do for me.

That was Thursday. Today is Monday. I called him to follow up with him and see if he could put the billing in writing. I got the front desk receptionist, who put me on hold, then came back on the line to say "Craig says he's already done what he can, and doesn't wish to speak with you." And with that, she hung up on me. So here I've been jumping through hoops for Gold's Gym and they can't do a thing for me at all! I guess they have my money, so what does it matter to them to help resolve a billing issue? Where's the customer service??

For the record, I'm a member of the facility at Boca Raton, FL.

Now it looks like I'm out $400. Don't let it happen to you!
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Posted by Anonymous on 2003-09-16:
I have been a member of Gold's Gym in Virginia for almost 3 years now. A rep came to our office, waived the initiation fee and gave us the option of month-to-month contracts. I have been very happy with my membership and am able to use any Gold's Gym within a 50 mile radius; there are three I regularly use. I have also taken advantage of the travel option and have used Gold's Gyms in several other states.

My experience with Gold's has been mainly positive. The gyms do vary greatly from state to state, even gym to gym in the local area. For people reading these reviews, before writing off Gold's Gym completely, I would check out the particular gym you intend to join. Before signing the papers, during the two week free trial period we were given I went to the gym at various times of day, including the times I intended to work out. I talked to customers and asked them what they liked and did not like about the gym.

Sometimes the facility starts to get shabby, the locker rooms not so clean, etc. Usually once I mention it to the manager, within a week or so I see an improvement.

One thing I really like is the access to unlimited group classes.

I was uneasy about the automatic charges, but I have had no problems, even though I switched the account I have them taking charges from a couple of times.

My monthly rate is very reasonable; I use the gym 5-6 times per week ... including several classes -- I don't think they are making much profit on me!
Posted by Anonymous on 2003-10-09:
hi... i work with a local news organization.. and am interested in doing your story... do you have a copy of your contract? please email me. levans@wpecnews12.com
Posted by mama3385 on 2006-09-24:
I had a problem with my gym membership when my husband and I moved from Utah to Texas. I called the gym company and they gave me the run around. I complained to the Better Business Bureau and the company said they were not going to do anything. so I called my prepaid legal lawyer and the lawyer sent them a letter threatening to sue and the gym company refunded my money,apologized and canceled my membership in good standing. The membership is only 36 dollars and month and the letter the lawyer sent was FREE!!! This membership is awesome If you need some help go to this website www.prepaidlegal.com/hub/jasondickens
and watch the presentation Good Luck!
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Don't join Gold's Gym
Posted by Coimbfs on 10/04/2005
AUBURN, ALABAMA -- Ok, I started working out at the Gold's Gym in Auburn, AL in July. When I decided to join that facility, I knew I was going to leave Auburn soon, as I had been applying for other jobs. Despite that, I decided to join it. I signed a one-year contract, but I asked about cancellation "Oh, we're very friendly to people who want to cancel it. It's a college town and people move out all the time, so all you have to do is pay a cancellation fee of $50" I thought: ok, that's easy. I'll do it.

Two months later I went to cancel my membership and big surprise: Fill out a cancellation form and send to the corporate office, but you can only cancel if you have medical conditions or if you're relocating somewhere where there is not a Gold's Gym ... Oh, and you have to prove it. At my new job I was going to be living at a hotel and traveling. It's ridiculous I have to ask my employer to write a letter (official with a company's header letter) so I can cancel a gym membership.

So, I sent my cancellation to the corporate office, and I thought I was done with it until I checked my credit card statement. So I called the Auburn's location, and they said I had to talk to the corporate office. "Do you have their phone number?" I asked. "No, sorry." Well apparently only a few people at the gym has this phone number, so I had to keep calling back until I could get one of these people on the phone (leaving a voice mail... Well, leaving two voice mails don't help either). So I finally got the corporate office's phone number. I called them... and nobody ever answers it, you have to leave a message so they can call you back. For me I had to leave another two messages and wait (I had given up) four more day before some one returned my call.

That phone conversation was quite interesting: "We sent out a letter to you a couple of days ago to tell you your cancellation request had been denied" ... Two days ago was Sept 21! I sent my cancellation on Aug 15. I hadn't proved I was moving, so now if I don't want to keep paying $170/mo I have to send another cancellation request and in the meanwhile, yes, I have to keep paying for it ... or else they will send my name to collections. It looks like they have a whole system in place.

Lessons learned:

1. Never sign up a one-year contract when you don't plan on staying for the entire period.
2. Always read the contract because sometime they tell you one thing and that's what you think you're signing up for, but it's not, and at the bottom they have a little sentence saying they don't honor verbal agreements.
3. And lastly: never join another Gold's Gym.
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Posted by OJen on 2006-03-19:
I agree this gym is awful. I had a two year contract and didn't go much because it was dirty, there was never any cleaning spray around, the tanning beds were sweatly and uncleaned when I would go in. I got sick each time I left..literally, sneezing and coughing. I have been trying to cancel my membership that expired in Aug. 2005. My membership was paid in full and they continued to bill me even after I canceled in writing at the end of the term. I called, wrote letters, went by and could never get the Manager to respond. I finally had to cancel my credit card to get the charges to stop. The billing dept. keeps sending me letters that my membership isn't cancelled and I owed more money. The club manager never put through the form to confirm the cancellation and she will not return calls. My dispute goes on...8 months later! I have disputed charges with my credit card company and filed a complaint with the Better Business Bureau. I can't get the owner's name out of the gym or I'd be calling that person. My experience with Gold's Gym has been awful!
Posted by mama3385 on 2006-09-29:
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Posted by Dcreavis on 01/12/2007
KANSAS CITY, MISSOURI -- I had the horrible and on going experience with gold's gym as it seems a lot of people have. I am trying to find out how many people have been over billed/charged by gold's. I am also trying to find some information out from the attorney general about starting a class action lawsuit against their terrible billing practices and misleading sales of their contract. If you have been through this or know someone who has please have them read this and respond to it so we can get a good idea of the number of people this has effected. I also have the email address of the international golds gym representative who is in charge of over seeing that the franchise owners are operating under their guidelines, so if you would like to write him his email is bpeek@goldsgym.com Let him know how horrible some of the franchises are.
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Posted by Sparticus on 2007-01-12:
I wouldn't waste your time trying to start a class-action. The only winners in those drawn-out battles are the lawyers. Good idea on contacting the franchise rep though! I'm sure others will appreciate that bit of advice...
Posted by Anonymous on 2007-01-12:
I agree with Sparticus.
Posted by nlong69 on 2007-02-09:
I am so glad I'm not the only person going through this. If you read my comments it explains pretty much what is going on with me. Since Killeen Tx is a military town, I believe they are taking advantage of our soldiers especially the families. Now you know I am one of them and who knows how many more are out there. I already put a complaint into the BBB and the attorney generals office and hopefully to get my original contract and go and talk to Jag about this.
Posted by DakotaRouth on 2007-02-13:
I disagree with the post that states only the lawyers get anything out of class action suits. I was recently a part of a 24 Hour Fitness class action lawsuit where we were awarded $58 million. Each person received no less then $25,000. So it can be worth it.
Posted by kinickia on 2007-07-23:
I am in the same boat. I was a member for 4 years decided to freeze my membership signed a contract to freeze. Later they still continued to take the same amt of money out of my checking account went back in to talk to them and found that they had changed the contract that I had signed and agreed on to something totally different and yes I do have the copy of the original one that I signed and agreed on. Then after this happened I spoke with the manager and told him that after this fraudulent thing that they did I wanted to cancel my membership he said that would be fine and he would give my money back from me that they took out after I froze my acct. He said everything would be taken care of. I went back in and had to fill out another contract to cancel membership and it was written on there what Roy said (manager). Still after this they continued to take money out of my acct and still had me as an active member. I had to contact my bank and they stopped it everytime they tried because they were no longer authorized to do so. I attempted to call and nobody would call me back, not even the main office. I did speak with the attorney generals office and come to find out they had several complaints of the same. I waited to send everything to the Attorney Generals office because I wanted to see if they would finally take care of it. Now, today I received a letter from their credit department stating that I owe 52.10 I called and they said it was because I cancelled my membership. I had been a member for approx. 4 years, there should not be a charge for cancellation. When I called to discuss they laughed at me and would not talk to me about it and also the manager "Roy" would not talk to me either. He said that if I contact a lawyer then he will do the same and he left it at that. This is nothing but fraud and I feel that something should be done I have been fighting this since May of 07.
Posted by ttroyboy4u on 2007-10-02:
My name is Troy L. Miller, and my partner and I signed a contract before reading the small print, as it is we have signed a contract for 2 years. The cancelation policy was not explained. Also I listed my mother as an emergency contact, and this individual was trying to save his behind. For a guy I have a high pitched voice, so he called my mother, saying that she called and made statements when she did not, then I was accused of posing as my mother. The owner stated that I was pathetic, and and his representive said that that they will get my money one way or another. I have cancelled my card with the bank. I still have to pay cause of the signed contract, but I am not going to participate in the Gym, they are liars and are crooks. They also made my mother very mad.
Posted by ericajean0406 on 2007-10-18:
I recently joined Gold's in July. I tried to cancel my tanning in September, their emails were so generic I assumed inquiry closed meant it was done. I went to pay and they wanted me to pay for the tanning. The rep was actually nice and told me I was being charged for lockers which I was told were free as part of a deal! The gentleman who signed us up got fired for lying to members. How lovely. Well they were kind and told me I only had to pay for the memberships for $53.24 each. One for myself and one for my fiance. I also set up auto withdrawal, the form says monthly dues, $53.24. Has my signature and cc #. They took out $47.68 and $30.65, for late fees on the tanning and locker fees. The location employees have been very nice, but their corporate office won't reply! They caused my account to overdraw 3 times!!! $102 in fees! I am furious!
Posted by meagan32 on 2008-01-29:
I have had a horrible experience with gold's gym. I am out $1500.00 because of this money hungery company. I signed a two year contract in 2002. I stoped using the account they used to charge my monthly payment of $27.57. My bank called and informed me that for the past 3 years gold's has been charging that account every month! I called and they said I never cancelled two year contract. I remember when my contract ended in 2004 they kept charging my account so I called them several times to try to get them to stop and they said they would take care of it. Assuming they did, I moved on with my life(not using or checking that account anymore.) The account was still open, but I never checked it because it wasn't being used. I talked to gold's gym about getting my money back that they had been stealing from me all this time. they said I signed a contract that automatically renewed my membership. I then threatened with a lawyer and the lady barbara that I talked to said, "you can do what you want, we don't care!" I am shocked that they can get away with doing this and it has got to be illegal. I know of several people that this has happened to as well.
Posted by Veritas21 on 2010-04-01:
I was glad to see someone inquiring about this. I would love to be a part of a suit against this corrupt company. Gold's in Modesto, CA has refused to cancel a membership after the contract date, due to due disputes. Now they've taken advantage of the self-licking lollipop of billing cyles and circular cancellation authority between the franchise and the financial institution to extract even more money and late fees out of us. Somehow the amount I owed went up by twice the monthly dues in a two week period. I am compiling the full story to send to the BBB and possibly to an attorney. Someone needs to stop them!
Posted by Sly Wolf on 2010-05-09:
Wow, I am shocked to see that there are so many problems with GG. This is NOT impressive. I am going throught the exact same damn thing!! I am in debt with them about 1,000.00 (500/account) And I wanted to cancel because I have moved 25 miles from where I was going. And they wanted proof of my utility bill, lease (rent) or Settlement paper (house ownership) and I was like, that is a little TOO PERSONAL! But okay, block out my account number from my gas bill. I have been getting harrassement calls directly to my VP [Video Phone] Sorenson Video Relay (It's for the deaf/hard of hearing individuals using an interpreter as sign language to commnicate) saying they REFUSED to close the account and said I must pay every month until the 2 year contract is paid. Or to pay the full 500 each account and it will stop. They have charged me return fees for a credit card that was maxed out and determined it was "lost". I have told these idiots, "Theres a difference between lost cards and maxed out cards" and they waived it but still seems to be charging. I recently heard that 24 Hr fitness got sued. There IS a law for fitness providers to follow and must do it. If I can find the letter from 24 Hr Fitness lawsuit, I can write up what it says. The person that has filed a lawsuit is: Daniel Friedman. This is what was written: (prior of the lawsuit) Plaintiffs filed a class action lawsuit against 24 Hour Fitness regarding its practice of charging monthly membership dues after 24 Hour Fitness recorded a request to cancel or terminate the corresponding club membership. According to Plaintiffs, the disputed charges were made using electronic fund transfers (“EFTs”), whereby 24 Hour Fitness automatically withdrew funds from a Settlement Class Member’s bank or credit/debit/charge card account after 24 Hour recorded a request to cancel or terminate the corresponding monthly membership. According to Plaintiffs, 24 Hour Fitness took this money by fraudulently representing to its payment processors (entities that process electronic payments on behalf of 24 Hour Fitness) that it had authorization to withdraw these membership dues from Settlement Class Members’ bank or credit/debit/charge card accounts. Plaintiffs allege that this practice violated the Racketeer Influenced and Corrupt Organizations Act (“RICO”), the Electronic Fund Transfer Act (“EFTA”) and state consumer protection laws.

Hopefully this helps!!

Posted by Danisha Crummie on 2011-06-23:
I don't know if anything ever came of this but I would like to be a part if anything ever did. I am being charred for a 6 month personal training contract that never existed and I can prove it with the unsigned and forged paperwork provided to me by Gold's Gym Kennesaw.
Posted by Dana Gore on 2013-01-26:
I no long am a member at Golds Gym. But had a issue with billing of child care. They billed me for over 6 months sometimes even different amounts. They didn't reimburse me the full amount either.
Posted by P Marshall on 2013-06-25:
I have had a nightmare experience with Gold's Gym unethical billing practices. They will not even let me cancel. The first time that they wouldn't let me cancel it was because I didn't cancel in the correct fashion (giving cards and note to front desk with my info informing them that I am no longer in need of membership because I never use it). After continuing to bill me I was told the "correct" way to cancel so I followed those directions, no result. I emailed them to cancel, no result. I mailed them to cancel, no result. I called them and they told me that the mail cancelation did not work because I did not provide them all of my payment history and the cards (I don't have those anymore, I turned them into the front desk). Now they won't let me cancel because I have been refusing to pay them any more and you have to have a zero balance for them to help you to attempt to cancel. They will just not honor your desire to cancel for any reason, as their rules for canceling are continually changing. I will participate in any class action law suit against them.
Posted by Sarah on 2013-11-07:
This has been happening to too many of us. I am a college student who got over 400 dollars overdrafted from my account randomly one month almost 2 YEARS after CANCELLING my account. They have been giving me the run around. They are just wanting me to give up. WE NEED TO DO SOMETHING. We can let this bully big business do this.
Posted by Donna Hardin on 2014-04-08:
I signed up a year and a half ago and decided due to broken equipment, dirty facilities, rude staff and extra unexplained charges I decided to cancel because I was month to month. I went into my branch and they handed me a cut out piece of paper and said send a cancellation here with this information. I did so and two weeks later they sent me a form letter stating I needed to pay all kinds of fees because I had an agreement. An agreement is a contact. I had no contract. I have all of my financial records and their original contract as well as my cancellation letter. I will join this law suit because from what I understand they have ruined the credit of many people who have complained and send threatening letters. Please let me know what is needed to get this started. I cancelled my debit card the day I cancelled just because of reading almost 400 horrible reviews about hundreds of false charges they charged people with just for trying to cancel their membership. Please email me and let me know who I need to start calling. I have a lawyer I may call to see what he thinks may be a good route to go with this as well
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Closing down
Posted by Ret on 05/18/2004
DALLAS, TEXAS -- One warm spring afternoon I was heading to the Gym. I make the corner into the parking garage and there it was!!!! Sorry Gold's gym is temporarily closed.. BS They were closed down for good. I called and got the run around.. Facilities issues, Yeah if you don't pay your rent you get locked out.... Now I had to join a new gym.I had to come up with another down payment, plus first and last months dues.. THEN to my total disbelief GOLD'S CHARGED MY CARD AGAIN ! BS !
FREE ADVICE Don't join Gold's ever and you will be safe, They are franchised and not backed by the corporate office. GOLDS CORPORATE NEEDS TO MAKE GOOD ON THIS !
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Posted by justUNbelievable on 2004-06-02:
Gold's has a lot of unsatisfied customers. One thing you can do is call Your credit card company and TELL them to remove the charge- that YOU did not authorize that charge! They'll do it. And they can do battle with them! And, be sure to contact the main branch online or in writing to let the CEO know how you feel!! What a shoddy experience. I've read enough complaints to steer clear of them. Gold's Gym International, Inc*
358 Hampton Drive
Venice, CA 90291

Posted by iconsmith on 2004-09-27:
I'm sharing this in hopes that no one else will have to go through something like this:

JUNE 2004 I joined Gold's Gym, with a friend of mine. We were under the impression by the girl who gave us our contracts that we would be able to pay monthly, not a long term contract.

AUGUST 2004 I have to relocate, so I call Gold's Gym to cancel my membership. I'm told over the phone to call ABC Financial. I'm told by the operator that I have to provide proof that I am moving. I told him that I wouldn't have utility bills until about a month or 2 from now so he told me that a copy of my lease would be fine. He also tells me that I signed a year contract and I told him that I paid month to month. I called Gold's Gym and asked them what the deal was and they told me that I signed a year long contract to be able to pay monthly I was originally told that there were no penalties as long as I gave 30 days notice - WRONG. So I said, "You know those ABC Financial people are screwing me over, hardcore." Her reply was,"I'm sure they are, we've had a lot of complaints about them."

SEPTEMBER 2004 I mail off a copy of my lease.

SEPTEMBER 2004 About 4-5 days later I get an e-mail saying that they need a utility bill, etc. I call the 1-800 number and the lady tells me that I didn't send them a copy with my signature and the apartment manager's signature. So I asked her what she was talking about, because I was looking right at it, the original, with both signatures on it. She tries to pull it up and says she can't find it and tells me to call back Monday because it's still in the mailroom. I told her I wanted to take care of this so I won't get billed for October, and I was told that if this goes through that I won't get billed for October.

SEPTEMBER 2004 It's Monday and I call the company back and speak with Priscilla and I tell her everything that happened. She tells me she can't find it either and asks if she can look for it and call me back. I said "sure", getting extremely aggravated at this point.
almost 2 hours later... I call back and ask what's going on with the copy of my lease. I tell the lady
EVERYTHING that's happened since all of this started. I told her that almost 2 hours ago, Priscilla was supposed to call me back after looking for and finding the copy of my lease. This girl tells me that they don't know how long it will take, so I ask for a 'guestimate' to which she tells me "sometime this week". I asked her why is it that they can e-mail me the same day they receive my papers, yet she can't find it when I ask for it. She tried to tell me the process of how the mail goes and I replied "Well it sounds like someone in the mail room isn't doing their job!". So then I said, "When should I expect to hear from you? Are you going to call me while I'm at work?? You guys are wasting way too much of my time already." I also told her that I will not allow them to bill me for an extra month.

SEPTEMBER 25 2004 I called ABC Financial again. The lady I talked to wanted to argue with me about the lady who was supposed to call me back. She said "You called on Monday!" and I said, "YEAH I also called a week before that too! You don't get it, I've been trying to take care of this for at least 2 weeks!" The conversation ended with me hanging up.

SEPTEMBER 27 2004 I fax my lease again. I called them when I got home from work. I talked to a lady who said that she would look for my paperwork and call me before 9pm. I called back at 8:45 PM and asked them what the deal was, a different lady I talked to put me on hold. She hung up on me. I called back and before they could ask me anything, I gave them my membership number, address, and telephone number. Then I was transferred to the lady I talked to before. She said she was going to validate my cancellation and that I would be billed for October. I got irritated and told her that the lady I talked to a few weeks ago (Priscilla) told me that I wouldn't get billed for October if they found my lease. We argued about it and then I told her to send my last bill via mail.

I'm very ticked off right now, and will never use nor will I ever recommend Gold's Gym or any business dealing with ABC Financial.

And now they are going to charge me for 2 months (1 of those months I didn't even use the gym) and a $50 cancellation fee.
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an amazing fraud true story
Posted by Mema on 02/06/2006
TAMPA, FLORIDA -- My daughter bought me a year membership with Golds Gym. I used the gym three times a week. When my contract ended they asked me if I was going to renew. I told them I could not afford it and I had plans to move to Costa Rica. I asked another employee to confirm that July 21st is my last day, unless I renew. I was told "Yes July 21 is your last day. Six months later, I get a bill for $160 saying I am past due on payments for my membership. I called to talked to the owner and according to him his computer says I'm still a member, although I never received any bills for it so if it was a mistake, I had no way of knowing. Then the owner changed the reason for the bill and said it was a termination fee. How can you charge someone that much money to terminate something that was already terminated. It was clearly stated on the contract that the membership would end July 21.

I'm getting letters and phone calls and Im sure they will put me on a credit report. EVERYONE, write letters to those collection agencies, they will hear the same story over and over and you will win the dispute.
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Posted by Sparticus on 2006-02-06:
This story is just like the horror rumors I always hear about this place. Thanks for confirming the rumors!
Posted by Ms.Consumer on 2006-02-07:
Gyms are notorious for fraud. I'd like to belong but am afraid of getting caught in a scam.
Posted by Mad Eye Moody on 2006-02-07:
I'd like to join one, too...but I'm just too damn lazy.
Posted by dsmith68 on 2006-02-09:
I had enjoyed month to month gym membership when I lived in England, so was surprised that you needed a yearly contract when I looked around after arriving in the US. The more research I did, the more I realized just how many problems are associated with these places. Most of the time it stems from them outsourcing the finance side to an external source. I never did join, I just refuse to be forced into signing an annual contract with a company that is so quick to report you to the credit agencies.
Posted by ED@TAMPAGOLDSGYM on 2006-06-24:
my name is Ed and I am the owner of the Gold's Gym in Tampa and I will fix any problem there is. I do not remember this situation and this does not look like something I would say or do. Please call me at (813) 935-2639 and I will fix this problem. Ed
Posted by Nonaii on 2008-04-17:
Did Ed ever 'fix this problem'?
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Gold Gym's Scam
Posted by Whenyou on 09/14/2005
I bought a membership at Golds Gym. I asked repeatedly for a trainer to help me set up a program (Part of their advertisement ) .

No Trainer was ever there. At least that is what I was told..... They were not available.
So much for a training program. There was never anyone that could even show me the different machines. The classes were always full a half hour before the class began. I asked them if why they didn't have more classes. They told me that they were going to start more (not)(just another lie).

The pool was gross..... and the locker rooms filthy. So my husband and I contacted them 30 days prior to our contract expiring. My husband had to call 5 different numbers before he found anyone that he could talk to. The girl said sure she would process the cancelation (another lie).

In Utah a verbal contract or notice is just as good as a written one in a court of law.
(not in their opinion) So if you don't know how to write legal notices to them it is best not to join. Since your cancelation is determined on their own understanding.

My husband notified the bank to stop the automatic withdrawal. Then we got bank charges billed to us. My husband called again. Agreed to mail the amount for the last month.... They said great...... (don't believe that one either, just another lie).

Long story short....... Don't join.... there are lots of other honest gyms out there that value their customers and they actually communicate with their customers unlike Golds Gym...

The main line that I have heard from Gold's Gym is that you have to put everything in writing. So the Question is..... Why do they even have telephones? Except to lie to their customers.

If you want to hear a good lie.... just give them a call. They are experts. You could possibly hear them tell you three different things all in one conversation, so don't believe any of it.

Instead... just pay the bill and post all of the nasty posts that you can. I figure if I keep one person from making the mistake of joining their gym, like I did..... It is worth my while. If you are so unfortunate to have a membership... first... I am sorry.

But, remember think ahead and before you reach 30 days before your contract is up..... Send them a written notice to not renew...... (don't forget to send it registered mail, so that you can get a nice signature of receipt) Then..... stop your direct deposit.... you can even supply the bank a copy of your nice notice and a copy of your contract so they can put it in their files too. (as documentation of your closing your account with Gold's )

Then, if they try to remove money from your account.... be sure to keep any information and documents of their attempted transaction... And mail it, fax it, etc... to the Attorney General... they love fraud scams.

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Posted by jajabinks on 2007-08-06:
I just went through the same issue with them. I had paid my final dues 8 months before my membership was set to end. I moved away and suddenly 9 months after I made my last payment I got a bill (actually a late bill). I complained to them, and they said they would only cancel if I paid that overdue amount. Yeah right. I told them if they really wanted it I would contact the state attorney general, the better business bureau and get a lawyer. They charged me again!!! You'd think that first contact complaining about the first charge would have counted as written notice of cancellation (it was via email) but no. When I contacted them this time they said the same story but said actually it was three months at this point, because I moved I get forwarded mail really delayed. So, I kept my promise, contaced the attorney general, and the better business bureau. In less than a week I got an email from Gold's Gym saying all charges were removed and my membership was cancelled retroactive to the date it should have been, because the BBB contacted them, and also because they had noticed I hadn't used my membership with them in 9 months, so clearly my last payment so long ago was intended to cancel my account. I am letting everyone I know about their fraudulent business practices!!! I wish I had done this research prior to signing up with them though.!!
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Beware Gold's Gym Contracts
Posted by Trulyyours0380 on 03/28/2005
UTAH -- My husband & I signed up for contracts at our local Gold's Gym. We wanted to sign up for one year, but they wouldn't allow us to sign up for anything less than two years. About 3 months after we signed up, my husband got really sick & was diagnosed with kidney failure. The doctors said he needed a kidney transplant & would keep getting worse & worse until a donor was found. I contacted Gold's Gym to cancel our contract because not only could he not use the facility, we couldn't afford the monthly fees because of medical expenses. The lady I talked to said that she completely understood our situation, & it sounded like she was going to help us. Then she said that the contract couldn't be cancelled, they would bill us for the remaining 21 months on the contract, & that even if my husband died, our contract would still be valid. I was outraged by how sweet her tone was while she was saying something so awful. How can a dead man use a gym?!? I told her I understood if my half of the contract couldn't be cancelled, but could we at least cancel his part? Again she said there was no way we could get out of it. I asked to speak to her supervisor & got the same response from him. Neither of us have been back to Gold's Gym since then, but the bills keep coming with more & more monthly fees added. Also they had a collection agency start calling to try & get payments. It's been almost a year, & they still won't let me out of the contract. The moral of the story, don't sign a contract with Gold's Gym unless your life insurance policy is big enough to cover the payments after you're gone.
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Posted by Anonymous on 2005-03-28:
Unfortunately you probably signed joint/co-owner of each other's account and if that's the case then you're more than likely contractually obligated.

That being said I find this to be quite distressing. They maybe legally correct but they are definitely morally reprehensible. I would suggest you write a letter to their cooperate office and CC your local media (TV, Newspapers…). If you indeed live in Utah then I would CC your state attorney general’s office. The Utah state AG has a good reputation for being an advocate for the consumer.

I wish you all the best.

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Fraudulent Charge Practices
Posted by DrBones on 08/26/2004
TALLAHASSEE, FLORIDA -- I just received a call by a collection company claiming that my wife owed $250 to Gold's Gym for not having cancelled her account but blocked the our checking account from allowing further charges made to it by Gold's Gym. He claimed that this could be filed as a bounced check in the State of Florida. This is for charges from 2002! It's August of 2004 now!

Well, as it turns out, my wife filled out a "Request of Cancellation" form with Gold's Gym after not wanting to go anymore since she had become pregnant at the time. After she noticed that they continued to charge our checking account she went ahead and blocked that at our bank.

We didn't hear from them since until this phone call (although the collection agency claims that they have return mail receipts!)

Well, as it turns out, the "Request of Cancellation" form isn't enough to cancel your account! You ALSO have to get a confirmation form signed by the gym's manager! I don't think this is made clear at all and the client is left intentionally in the dark about this.

As far as I'm concerned this is a fraudulent and misleading practice at the very least. This is either bad accounting (which should lead to bankrupcy) or it is simply malicious. I believe this to be the latter.
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Posted by JustinStorm on 2005-09-12:
You could benefit from a quick course in business ethics as opposed to chewing out your local gym. When a women is pregnant, she can either continue to work out out which is usually the healthiest way or if their are complications, you can freeze your membership, however you CANNOT unilaterrally block your checking account. That is wholly unethical and a breach of contract. You, not Gold's Tallee, are who breached and hopefully they had the gumption to secure your money plus late fees, bounce fees and plus collection costs. It is people like you that need to become more educated prior to enterring into long term commitments. Unfortunately there is no cure other than hard work for you and listening twice as much as speaking.
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Unable To Cancel / Class Action Law Suit
Posted by Dreamskinner on 06/15/2007
SEATTLE, WASHINGTON -- I too joined to get healthy, but when I realized I couldn't afford the expenses, after I already made a down payment, I went in 3 days later to cancel, but they would not allow me, but instead misdirected me to a 1-800 number to call, in which I was sent to machine every time for about a month's worth of calling. I then was harassed for 6 months, almost daily that I had to pay every cent and plus some, for services I never received. I have never stepped foot into that gym, and now they are trying to go after my credit.

It seems like they've done this to MANY people, and I think it's time we should step up and have a CLASS ACTION LAW suit from across the country.

Anyone else is in on this?
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Posted by Anonymous on 2007-06-15:
dreamskinner, that is there scam and they do do it all the time. The sad thing is you signed the contract and there isn't much you can do about it. Sorry

Maybe you could talk to a lawyer? Good luck
Posted by Anonymous on 2007-06-15:
It's way too late to do anything about it. But a class action suit won't help you. The lawyers will get rich and the class group gets a coupon for a discount on membership.

Next time you sign up for something, read the contract first to be aware of your rights and especially the cancellation policy. Many contracts make it damn difficult for the consumer to back out.
Posted by Sparticus on 2007-06-15:
Class action may not be the answer... but getting a lawyer to get them off your back might be worthwhile... if you can find an affordable one. Any lawyers in the family? ;-)
Posted by Rainbow Joe on 2007-06-15:
I signed up for 24 hr fitness and was shocked by the upfront charges on the contract. I think it made me keep my membership longer than I wanted because I needed to get my money's worth. At least it made me get in shape.
Posted by FoggyOne on 2007-06-15:
Whether or not you "stepped foot into that gym" is immaterial. You signed a contract stating you would pay $x for so many months. If you don't pay it you are in breach of contract. It is a shame, but pay it off so you maintain your credit. If you use a lawyer you must figure the cost of that versus just paying it off. Class action lawsuits punish the defendant, make the lawyers rich, and the consumers get a $10 voucher or some other almost worthless asset.
Posted by Anonymous on 2007-06-15:
Ditto: "Class action lawsuits punish the defendant, make the lawyers rich, and the consumers get a $10 voucher or some other almost worthless asset."
Posted by MISSKI on 2007-07-05:
I worked for them for about 3 years. Any of the information required to cancel a membership is clearly stated on the signed contracts. abc cannot threaten to ruin credit as they are not a collection agency they are just a third party biller. they just send your account back to gold's and the gym makes the decision to send you account to their own collections agency.PLEASE READ CONTRACTS/ AGREEMENTS/LEASES BEFORE SIGNING. I learned this principle in junior high...
Posted by ttroyboy4u on 2007-12-06:
My partner and I signed a contract with Gold's because I was dianosed as being a dietbetic... Well, I listed my Mom as an emergency contact, when my partner and I signed the contract.. I did not read the small print, and I have to pay 63.14 for (2) years. $1400.00 for absolutely nothing. I have also have a disability and sound like a feamale because of a car accident.. Well they said a women called and gave the excuse to call my mother, when she did not call at all.. Because of there shady business tactics, I am left to pay, but i will not step foot into the establishment. I do not know how to deal with this other than to pay it, and just let be a good lesson to read the contract before signimg, but I do want out, because these people do not know what condidentuality means.. I have cancelled my bank cards, and had them reissued to keep them out of my accounts... Ofcourse they have threatened me saying they will get there money one way or another. I have paid it manually... However, if someone wants to contact me and start to fight back, I have nothing to lose. I would very much like to be heard... Thanks...
Posted by Nonaii on 2008-04-17:
MISSKI, reading the contract does not help if the contract was mispresented and/or changed after the fact. People should not have to have an attorney sitting beside them in order to sign a gym membership to ensure that Gold's does not misrepresent its contracts, but apparently that's the way it is.
Posted by Nonaii on 2008-04-17:
Also, MISSKI, should reading not also apply to Gold's itself and those billing for it? I was in contact with both ABC and their new biller, AllState Financial Group. AllState asked me to fax copies of my credit card statements and contract to them, because I claimed to have been double charged (it was apparently during the time period of the billing company changeover). I did so. You're absolutely right, they did NOTHING with that information except to just forward it to the gym . They reviewed nothing, they were familiar with nothing I sent in when I called them about why I hadn't been contacted about the results of their research. The gym also reviewed nothing because they said all charges, including the double charges, were valid.
Posted by dominique on 2013-10-17:
I did not sign a contract with gold. I signed one with Fitness First which was bought and they transfered me without my consent. After I cancelled, they kept charging my account. The class action law suit is not about getting money, it is about punishing GG and makign them do a lot of work and spend a lot of money on lawyers. I would love to see a lawyer make millions of dollars as long as GG pays. This is about justice and abuse of power. GG has it we don't. If a lawyer can help, he deserves to be compensated.
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