UTAH -- I couldn't say anything nice about Golds Gyms corporate structure, contracts and their customer service. My wife and I were doing fine when we signed up but because the economy has taken a hit so have our paychecks. We are into our contract a year and a half, we are now struggling financial and are having to make cut backs, big cut backs. We've cut cable, internet, cellphones, were selling our suv and many other things. Still we need $65.00 To pay for my sons school tuition, its not much but its enough to worry about. We pay $50.00 To golds each month, that would be almost enough to pay for his school. I pleaded with golds to let me pay to get out of our membership, they won't. They say sorry its to bad, unless you move out of state or you find someone to buy your membership you can t cancel. Ive tired selling our contract and I still have it, no luck yet.
3 Replies - Latest reply on 06/29/2010Add reply
They don't care about anyone other than themselves. Do not get stuck into a 2 year contract. Run, run, run, run, run, run.
CEDAR CITY, UTAH -- My mother was approached by the local marketing represenative for a Gold's Gym box in her store; the Flying J on 200 N. The marketing guy named Cody told her she would be eligible for 3 months free ... read full review
Fraudulent Billing/Account hacked
I signed up for a membership Oct ‘09, paid a fee and they charged my card accordingly until February,2010. In February, misc charges appeared, so I called to ask what they were for. I was put off for ... read full review
We schedule an appointment two time and my personal trainer wasn't there, I never was notified, so the third time they assigned me one that was on duty, staff is not professional either by phone, the charged me 3 extra months after I finish my agreement and send the certified letter they requested. Add reply
NEED TO READ THIS. I am an employee of Golds so let me help you understand. Golds is an OK place to work while going to school but if you are looking for a career go elsewhere. BILLING seems to be a big ... read full review2 Replies - Latest reply on 03/08/2010
Last year, 2009 I had surgery and I went into the gym after the surgery to put my plan on hold and signed the paperwork and was supposed to have been charged a nominal fee which I agreed to, well I noticed that my bank was being debited for the regular fees. I went into the gym and the manager stated that the hold amount would be applied when I return-what sense does that make?
6 Replies - Latest reply on 03/02/2010Add reply
Well, he called the owner (Ed) after calling the police on me and the owner would not talk to me, therefore there was a restraining order, but I contacted Gold's in Texas who gives them their franchise license and supplied them with the hold form and also I contacted my bank and forwarded the documents to me and all of my money was refunded with the exception of $20.00.
Gold's is a fraud.
To Everyone Who Hates Gold's Gym!
CEDAR CITY, UTAH -- This message is to everyone who is totally against Gold's Gym. There are SO many people out there who complain about Gold's and how they "screw people over." People walk into the gym with this idea in ... read full review5 Replies - Latest reply on 11/30/2012
WILMINGTON, NORTH CAROLINA -- Used a free 7 day pass to see if we wanted to sign up. The free personal trainer session was great until he realized that we might not sign up before the end of the month & then he didn't care. He even told us that he wanted to get it in before the last day of the month. The front desk staff is nice, but some of them must be bipolar b/c one minute they are nice & the next they are rude or too busy chatting with each other to notice you at all. Also, within 4 days of staying at what they call their "child care" my son was sick. Great place, thanks for the germs & bad attitudes. We ended up going to O2 which is in a better area, cleaner, friendlier, better/newer equipment & safer child care. Oh, not to mention cheaper.1 Replies - Latest reply on 01/30/2010Add reply
Just try to quit and the cut-throats at ABC Financial will insist and not only 30 days notice but also a CERTIFIED LETTER.
2 Replies - Latest reply on 01/25/2010Add reply
Good grief, whatever happed to that cheerful membership coordinator at your neighborhood Gold's.
If you don't comply, ABC threatens to send your account to collection, or maybe recruit some meaty dudes from the free-weights area.
Also Worst Company To Work For
CEDAR PARK, TEXAS -- I can write a book on the management skills or there lack of at Golds Gym. Not to mention how they treat the employees. The ONLY things that management "Had on me" was being late in the morings. In ... read full review1 Replies - Latest reply on 01/11/2010
BOISE, IDAHO -- We have been members for several years. We would drag our butts to the gym nearly everyday, and everyday the people behind the counter were unfriendly and unhelpful! It's hard enough to get to the gym and then deal with there bad attitudes! We just recently canceled and they are STILL trying to debit our checking accounts! The people at the Meridian gym and the Cole and Fairview gym have by far the worst customer service. I was hung up on several times when I would call to resolve my cancellation.
2 Replies - Latest reply on 12/01/2009Add reply
We have given these people TONS of money and they act like WE should be thankful!! I will never go to another Golds Gym in my life! And I will also tell everyone I know how poorly they are run.
1 Replies - Latest reply on 11/26/2009Add reply
I signed up with gold's gym in Nov 2007. I signed a two year contract. I paid for Dec 2007 and Nov 2009 dues in Nov 2007. Gold's Gym immediately started taking funds out of my account in Dec 2007.
In Oct 2009 I went to my local gym and filled out a Membership Cancellation Questionnaire.
It states on my contract that I am obligated until Nov 2009. Oct 2009 draft should have been my last dues payment.
In Nov 2009 I received notice that I am going to have dues taken out for Gold's gym.
I have a sinking feeling that I am going to have to fight with gold's gym to stop the payments to them. This creates ill feelings and makes all businesses look bad in my opinion.
Please take my advice and do not sign a contract with Gold's Gym or any other company for that matter. Research the company first and see if they have any other complaints against them.
From the reviews on this site it appears that Gold's Gym does this to all of their customers.
Beware: Golds Gym is offering free membership drawings in stores and restaurants but its a scam. They will sign you up for a contract with the pretence of free memberships.. 3 Replies - Latest reply on 11/20/2009Add reply
Golds Gym Laurel is the least customer service oriented business I have ever seen. They continued to bill me excess amounts after my membership had been cancelled adn denied that they were doing it. I was even hung up on by a member of management. The individuals in the corporate office were equally as unhelpful. I will never join another Golds Gym. 2 Replies - Latest reply on 09/25/2009Add reply