Lack of information, and hidden fees when signed up
LOS ANGELES,CA, CALIFORNIA -- When me and my boyfriend wanted to try the "free 7days trial" we were told we can cancel it anytime if after 7days we decided not to keep it. So due to busy schedule we cancel the membership, and Henry (the guy I did the paper work with) said he's going to put our membership on hold for three months and when we're more comfortable with our schedule we can always call back in August to let them know if I want to continue or not, we can cancel anytime without any obligation. I thought that was a good plan. Later I found out I'm being charged $7 a month for every month my membership s on hold. I didn't care it was only $7. Then in beginning of July my back statement said I was being charged by Gold's Gym and so did my boyfriend's. We tried to call and speak to Henry but the receptionist kept saying we have to come in for that. I was disappointed in them for false information and trust with my credit card, and that is the main reason of me really wanted to cancel at this point. So we went to the gym to cancel the membership and Henry didn't know what to do the manager just told him to put us on the 30 days notice so we won't get charged. And so I let the charge of July go through, didn't want to argue with them since I can't get the money back anyway. So thought everything was settled and before leaving we asked them " So we're not going to be charged anymore after this month?" and we were told NO. Now this month is August my bank statement said me and my boyfriend are being charged again. I called them and all the manager said was I can't tell who's telling the truth who's not, I can only according to paper work, and here it says your last due date is 08/01. WHAT THE EFF is that ?? This is the reason why I would NEVER come back to ANY of their gyms, and would make sure everyone I know who wants to go to the gym hear this story. And after all what I hate the most about this place is their way of telling us about the membership, the way they work, their communication with their clients. I don't know what to call these people, liars, not honest enough, or not trustworthy ????? But if you think you're getting som type of deal, discount, or anything sounds good to your ears, IT'S NOT !!! Double check, triple check, Please for your own good. I am a victim and this is a true story of my first GG's experience and I am above PISSED !!!