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Gold's Gym International, Inc - Page 3

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1.0 out of 5, based on 5 ratings and
105 reviews & complaints.
www.goldsgym.com
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Don't join Gold's Gym
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AUBURN, ALABAMA -- OK, I started working out at the Gold's Gym in Auburn, AL in July. When I decided to join that facility, I knew I was going to leave Auburn soon, as I had been applying for other jobs. Despite that, I decided to join it. I signed a one-year contract, but I asked about cancellation "Oh, we're very friendly to people who want to cancel it. It's a college town and people move out all the time, so all you have to do is pay a cancellation fee of $50" I thought: OK, that's easy. I'll do it.

Two months later I went to cancel my membership and big surprise: Fill out a cancellation form and send to the corporate office, but you can only cancel if you have medical conditions or if you're relocating somewhere where there is not a Gold's Gym ... Oh, and you have to prove it. At my new job I was going to be living at a hotel and traveling. It's ridiculous I have to ask my employer to write a letter (official with a company's header letter) so I can cancel a gym membership.

So, I sent my cancellation to the corporate office, and I thought I was done with it until I checked my credit card statement. So I called the Auburn's location, and they said I had to talk to the corporate office. "Do you have their phone number?" I asked. "No, sorry." Well apparently only a few people at the gym has this phone number, so I had to keep calling back until I could get one of these people on the phone (leaving a voice mail... Well, leaving two voice mails don't help either). So I finally got the corporate office's phone number. I called them... and nobody ever answers it, you have to leave a message so they can call you back. For me I had to leave another two messages and wait (I had given up) four more day before someone returned my call.

That phone conversation was quite interesting: "We sent out a letter to you a couple of days ago to tell you your cancellation request had been denied" ... Two days ago was Sept 21! I sent my cancellation on Aug 15. I hadn't proved I was moving, so now if I don't want to keep paying $170/mo I have to send another cancellation request and in the meanwhile, yes, I have to keep paying for it ... or else they will send my name to collections. It looks like they have a whole system in place.

Lessons learned:

1. Never sign up a one-year contract when you don't plan on staying for the entire period.
2. Always read the contract because sometime they tell you one thing and that's what you think you're signing up for, but it's not, and at the bottom they have a little sentence saying they don't honor verbal agreements.
3. And lastly: never join another Gold's Gym.
     
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OJen on 2006-03-19:
I agree this gym is awful. I had a two year contract and didn't go much because it was dirty, there was never any cleaning spray around, the tanning beds were sweatly and uncleaned when I would go in. I got sick each time I left..literally, sneezing and coughing. I have been trying to cancel my membership that expired in Aug. 2005. My membership was paid in full and they continued to bill me even after I canceled in writing at the end of the term. I called, wrote letters, went by and could never get the Manager to respond. I finally had to cancel my credit card to get the charges to stop. The billing dept. keeps sending me letters that my membership isn't cancelled and I owed more money. The club manager never put through the form to confirm the cancellation and she will not return calls. My dispute goes on...8 months later! I have disputed charges with my credit card company and filed a complaint with the Better Business Bureau. I can't get the owner's name out of the gym or I'd be calling that person. My experience with Gold's Gym has been awful!
mama3385 on 2006-09-29:
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Beware Gold's Gym Contracts
Posted by on
UTAH -- My husband & I signed up for contracts at our local Gold's Gym. We wanted to sign up for one year, but they wouldn't allow us to sign up for anything less than two years. About 3 months after we signed up, my husband got really sick & was diagnosed with kidney failure. The doctors said he needed a kidney transplant & would keep getting worse & worse until a donor was found. I contacted Gold's Gym to cancel our contract because not only could he not use the facility, we couldn't afford the monthly fees because of medical expenses. The lady I talked to said that she completely understood our situation, & it sounded like she was going to help us. Then she said that the contract couldn't be cancelled, they would bill us for the remaining 21 months on the contract, & that even if my husband died, our contract would still be valid. I was outraged by how sweet her tone was while she was saying something so awful. How can a dead man use a gym?!? I told her I understood if my half of the contract couldn't be cancelled, but could we at least cancel his part? Again she said there was no way we could get out of it. I asked to speak to her supervisor & got the same response from him. Neither of us have been back to Gold's Gym since then, but the bills keep coming with more & more monthly fees added. Also they had a collection agency start calling to try & get payments. It's been almost a year, & they still won't let me out of the contract. The moral of the story, don't sign a contract with Gold's Gym unless your life insurance policy is big enough to cover the payments after you're gone.
     
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Anonymous on 2005-03-28:
Unfortunately you probably signed joint/co-owner of each other's account and if that's the case then you're more than likely contractually obligated.

That being said I find this to be quite distressing. They may be legally correct but they are definitely morally reprehensible. I would suggest you write a letter to their cooperate office and CC your local media (TV, Newspapers…). If you indeed live in Utah then I would CC your state attorney general’s office. The Utah state AG has a good reputation for being an advocate for the consumer.

I wish you all the best.


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Poor Mgmt Practices at Gold's Gym, Needham Mass.
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NEEDHAM, MASSACHUSETTS -- I was a member for a few years at the Gold's Gym franchise located in Needham, Mass. I went to the gym faithfully, and enjoyed working out there. I'm one of those who just went into the gym, worked my butt off in a workout, minded my own business, then left to go about my day. I'd been a member for years already when one day one of the people who manages the front surprised me by coming up to me. His attitude was cagey and evasive, and he said some unnamed person had complained about a "smelly t-shirt" I'd been wearing at some point one day. Thinking it bizarre and harmless, I nodded and went about my business, and he didn't speak to me again. I didn't think much of it because I shower every day and always wear fresh workout clothes to every workout. Also, I'd maintained the same level of hygiene as I'd always had, for years to that point, and no one had ever said anything to me before. Anyway, a few months go by. Then, one Monday morning last year, before work, I'm in their yoga room by myself doing a yoga workout. During my time in there, no one came in, I was totally alone. I estimate I was in there 7:45 to 8:15 or 8:20am, with the next class not scheduled until 9:00. I left, showered, and went off to work, not thinking anything of it.

The next day, I head in for a workout in the afternoon. One of the kids at the front desk stops me for a moment. I should say that though I'd had only a little interaction with him, I admit I didn't care for him too much, and I felt that something about me rubbed him the wrong way, though I've no idea what. He stops me and tells me, a paying customer, that I can no longer use the yoga room. I ask why not; his reply, in front of people at the front desk was, "the stench". He then told me that the previous day, the 9:00 yoga class had to move their class outside due to the odor I'd allegedly left behind when doing my yoga workout.

I'd thought about this. I'd always maintained the same level of hygiene, and had never had a problem at all. Why all of a sudden? And, I've been around my share of people who smelled quite bad, as we all have, I'm sure. To smell up a room so bad that people can't stand to be in there 40-45 minutes after you've left, you've really, really got to have poor hygiene, as in not washing for a month or so. If my hygiene really were that bad, I couldn't function at my job or in society! I thought about it, and decided that if that was the reputation I was getting, deserved or not, I could no longer pay to go to that gym. I can only think that the yoga room were so unclean that any small amount of body odor that I or anyone else had, got trapped in the filth in the room and got magnified. I'll also reiterate that no one was in the room when I worked out in there, and no one even poked their head in while I was there. How were they so sure it was me?

The next night, I went to the gym, canceled my membership, and went straight to another gym. I've been a member there for months now, the people are a lot friendlier and I've even taken some classes and taken up a great yoga practice there. I sweat quite a bit, as does everyone else, and absolutely no one has said anything to me. I've maintained the same hygiene levels as always. I can only think that I rubbed someone the wrong way at Gold's, though Lord knows how, and they cooked up some bizarre thing to get rid of me.

Another thing about Gold's---in the few months before I left, they actually came out with a rule banning nudity around the locker room!! Good luck enforcing that one! What's that about? And these of course were same-gender locker rooms.

Overall, I found most of the staff (there were a couple good ones) growing colder not just to me but to other clientele. They for some reason seemed quite stuck-up, and condescending. The place just seemed....like it had gotten weird, like I and some others there weren't good enough for some reason. I'd never felt that way at any gym I'd been to, I always just worked out, went about my business quietly and that was it. No problems. This place, I don't know what got into them. I didn't bother saying anything to the management there, because I knew they'd back up their employees, I was only one member, and who could maintain a straight face while talking about something so bizarre and embarrassing, whether true or not? Anyway, I don't know if other Gold's franchises are like this, but I'd recommend not joining the Gold's in Needham and instead seeking alternate gym arrangements.
     
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speedy06 on 2005-01-24:
It is sad that you were treated in such a horrible manner. Just from reading your post, you seem like a nice person, who did not deserve this abuse. As you said, probably underlying personality conflicts is the real reason for way in which you were embarrassed in front of others. Wish you lots of happiness in your new gym.
Beefcake on 2006-03-13:
I've worked at a few health clubs in my time. It was always a difficult situation when someone has body odor and the only person that doesn't smell it is the person that has it. We've had members clean out an entire cardio room because they smell so bad and nobody ever says anything to the person because they feel bad. It sounds as if the management tollerated the smell until someone complained too much. I'm not saying it's right but it is difficult to approach someone about their body odor. I have written a few very tasteful letters to members about the problem (no one knew I wrote the letters) and the member didn't come back. It's a touchy subject....it does not excuse the way the situation was handled and I'm not sure how to handle it.
Eastie on 2006-05-31:
Hi 'Beefcake'...great name! I hear totally what you're saying, and agree. However, assuming I did have that problem, I saw no attempts to handle it in a delicate or even private manner. Honestly the office staff seemed more interested in humiliating me, in front of other customers and staff, rather than addressing the "problem". And I also reiterate, I go to another gym now since that occurred (nearly 2 yrs ago), plus have been to a variety of yoga studios. Especially at the yoga places, I'm in close physical proximity to several people in "hot room" situations. If I truly had a body odor problem, I'm absolutely certain that others would've noticed it and commented to me on it by now. Certainly the yoga instructors I've had would've said something, as class comfort is a top priority, plus they on the whole tend to be a lot better at dealing with people than the (mostly) rude clowns at the Needham Gold's. I can appreciate such a situation being delicate to handle, but again, I didn't even see an attempt at being delicate. As I said in my earlier post, I also witness/overheard situations where staff gossiped and made fun of other members. I absolutely do not need any of that nonsense from people at a gym where I'm paying good money to be a member.
Beefcake on 2006-07-12:
Eastie....there is no doubt they handled your situation wrong. If you did rub management the wrong way, they could have just refunded your unused portion and left it at that. Why they didn't do that, we'll never know. Most Gold's are independently owned and operated and the owner's are rarely on site. The one I work out at, the owner is always there taking care of any problem that might arise. It's nice to have choices....Good luck with the new club.
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Cancellation Fee
Posted by on
Rating: 1/51
MOORHEAD CITY, NORTH CAROLINA -- My wife had joined Gold's Gym in the beginning of the year, but for one reason or another quit going. After four months of non-use and a $35 monthly charge I asked her to cancel her membership because we were paying for a service that she had not used for many months. My surprise was that there was a $200 cancellation fee! So for a service I had just paid $140 to not use, I was asked to pay an additional $200 to not use it again. I explained my position to the person I was told had the authority to waive the cancellation fee, he simply stated that he was unable to and did not have the authority to do so, and that he knew of no one who had the authority to waive the fee. Any business has the ability to waive a contract and I found the lack of empathy and inept customer service to be poor. I explained any future membership for any member of my family would be unlikely due to this poor customer service--he said that was unfortunate.

I would recommend staying away from a membership especially if you are joining as a "New Year's Resolution" because it will be costly to quit--they expect a 3 year contract to be signed with a $200 cancellation fee if New Year's doesn't quite go the way you want it to.
     
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jonthethird on 2013-07-06:
Did you read the agreement before signing on? If the contract called for a 3 year agreement, then you have agreed to pay for 3 years.
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Contract Obligation
Posted by on
Rating: 1/51
OKLAHOMA CITY, OKLAHOMA -- I belonged to a small neighborhood fitness center. One of the members bought it from the original owner several months ago. Equipment began falling into disrepair. Apparently whatever custodial attention it got ended with the new ownership.

On Oct. 31st, there was a notice on the door it was closing immediately and the membership list had been sold to another fitness business.
I received a phone call today from the other center telling me I owed two months fees; for Nov. and due to a "notice of termination" period, Dec. This center claimed I had been notified by surface or email. I do not open junk email and I am absolutely certain I received no notification in my by-name mail. I do not open unsolicited surface mail, so if I did receive notice by surface mail, it went to the trash.
My question is if I am obligated to give notification of termination within a specified amount of time, isn't the first fitness center obligated legally to extend the same courtesy to me?

Am I obligated to honor such a contract if my name was given to another fitness center without my permission or prior notification?

I paid the fees today. I am filing complaints with the state attorney general's and Better Business Bureau's offices and I have contacted a local television station's consumer action reporter.
     
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madconsumer on 2012-12-01:
read through your contract, and find the section, or lack of section, that outlines how the contract can be sold to another group. if it lacks the clause, I say fight it, and call a lawyer.
leet60 on 2012-12-01:
It will depend largely on the terms of your original contract agreement. If it is specified that they are allowed to sell the agreement to another company then the charges are valid. Additionally, you should review the terms carefully for the method of notification you agreed to for such a sale to determine if they followed those caveats.
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Double Billing Scam
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I have for over 2 years (even though the gym did not open until 3 months after the promised date and start of billing)had my membership dues automatically withdrawn as per my contract from my account and it continues, fully paid up.

In the past 4 weeks, I have received 2 letters AND 1 incoming phone call from a US Company ASF International claiming that I owe my dues from July 29th 2011 on.... I called them back and they asked me for all sorts of personal information and demanded payment. Denying that my automatic deductions have been taken even though I was looking at my bank statement online during the conversation?

The gym apparently has a new owner HOWEVER since that time, the lobby furniture has been removed, the 'Snack Bar' has been closed down and products have been removed from the entrance way and shelves.

up to 1/2 of the cardio machines are either inoperable or partially broken. I have filed a complaint with the BBB and notified the local RCMP of the billing scam.
     
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Albertapolice on 2012-07-29:
A Dangerous sex offender goes to that Gym
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Membership cancellation
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ARLINGTON -- I used to be a member of gold gym the one which is located in Arlington VA south gleeb rd, the manager told me that they had no contract program. Since I move from place to place I chose to sigh up for no contract program and I paid 60 something dollars for the first and last month cancellation fees. Finally, what happen was I called to their office because they were charging me after I let them knew as I cancelled my membership vie phone. So they took money from my account for two month without any service. When I figured out this thing I went to the gym told them what happened n they told me I had to fill out a form to cancel my membership. I did as he told me and went home. When I check my account again they are still charging me. when I spoke wit one of the guy who work over there he told me they r going to charge me for one more month. Imagine when I sigh up they told me the money that I paid first is for the last month cancellation. WHAT I would like to share my experience is if you sign up contract with gold gym make sure you take the first agreement receipt. I used to be a member of Sport and health club member they have awesome service than gold gym. the guy who will assist you to sigh up at the location of south glee b rd Arlington VA is friendly when you sigh up and will become devil when you cancel your membership.
     
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Sport&Health Clubs on 2011-02-17:
Hi Ende,
Thank you for the positive feedback about our clubs - though I *am* sorry you had such a negative experience at your other club! (We'd love to have you back!)
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Is golds gym Bangladesh is an international gym????
Posted by on
DHAKA -- Gold gym is an international brand and why I get my self admitted in the gym. but its really sad and unwanted that the equipment don work properly at all, most of them are out of work. most of them are not working for months. instructor does not take care of the members. some times its so insulting that there gym employee forget how to behave with the members. I am really disappointed by the service of gold gym Bangladesh. I will appreciate if the Golds Gym International come to Bangladesh and see by their own eye what is happing in Bangladesh gold gym.
     
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Gold's Gym - East Hartford, CT
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EAST HARTFORD, CONNECTICUT --
This review is specifically for the Gold's Gym in East Hartford. I have gone to the other Gold's locations that are near the area and found that this location does not compare to any of them. Because I live about 5min or less driving distance from this location I joined. I would not recommend this place to anyone! The cardio machines are always down, they're outdated with the exception of a couple of badly needed new machines. I found another gym to go to and they ran a scam where I was not able to cancel within my 30 days. I came to Gold's Gym to cancel my membership in early September. I read my membership form and wrote out a cancellation letter knowning that I had already signed up for another gym. I went to the East Hartford Gold's Gym and met with the counter guy (I didn't get his name which was mistake #1). This guy told me to come back on my anniversary date which he stated was the 26th of September and that I didn't need my cancellation letter. We'll this didn't make sense but I did what he said and I found out later that this was false and the reason I was told to come back later was so they could charge me their $29 yearly fee on top of another monthly membership fee. The manager "Mike" was no help claiming that if I didn't have a name of who I spoke to he has no way of helping me. Why would I make this up?! I explained to Mike that I had already signed up with another gym what reason would I have to continue with Golds. It would make sense for me to show up early to cancel I don't want to be paying for two gym memberships. WARNING TO ALL - this place is shady, The place does not compare to any of the other Gold Gyms in the area and the people here are unprofessional and are looking to take whatever they can get from you!

Read more: http://www.rateitall.com/rc-8249961.aspx#ixzz12B0fTWOc
     
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Great Trainer, Lousy Service
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BROKEN ARROW, OKLAHOMA -- In August of 2010 I purchased personal training services (6 sessions of 30 minutes each with two free sessions) the trainer told me he got me a "deal" and I would pay on $163 for the sessions. I paid the $163 and in September was billed an additional $163. The trainer then tells me that the "deal" was that they usually do not split the payments. I have cancelled my membership with Gold's and will be using the sessions only because I don't want to mess with the hassle of them trying to collect the disputed amount. That being said the trainer is very good at what he does and outside of this high sales environment would probably be pretty cool. They admitted there "may have been" a misunderstanding but were adamant that they would not be honoring the promise made by the trainer.
     
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jktshff1 on 2010-09-16:
Good post, thanks for the heads up.
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