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69 Reviews & Complaints

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Over rated advertising- No refund policy
Posted by Floramc226 on 10/02/2012
SAN MARCOS, COLORADO -- I went to the Good Feet store in San Marcos because I was having back, knee, and hip pian, in resspose the TV ads. I was sold the 4 flex arch supports. I followed all the instuctions on how to use them. I used them for about 6 months, my pain didn't go away, if anything it was worse. I took the 4 flex and put in store bought arch supports. When I bought these the Good Feet store said they had a life time warranty. It turns the warranty is only for defects, if I want a refund I only 30 days. The refund policy stinks and I am out $269.00. Needlessto say I am not happy.

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Posted by trmn8r on 2012-10-02:
My impression was that Good Feet inserts were totally not refundable.

From the complaints I have read, I would be hard pressed to fork out hundreds of dollars for a generic Good Feet insert. I'd suggest a podiatrist, but that is just me.
Posted by James on 2012-11-20:
Well I can only speak for myself I've had these supports for going on 4yrs, and my whole family has them even my kids do! We love them to death! The supports have taken away most of my knee pain and back pain! I am only 36yrs old and used to suffer everyday with extreme amount of pain. These supports helped me stop taking 800 mg of Motrin and Vicodin together. The store worked with me for many months to get it just perfect. I didn't wait six months to go back they told me to come back in 30 days so i did, and kept coming back until I was satisfied. I came back 6 times and they adjusted the supports for free each time. So its like anything else it works if you work it. My suggestion to anyone getting these is to go back for your check up
Posted by Wade on 2013-03-08:
Severe back and ine injury. Constant pain. Good Feet felt good for one day. Two month layer, orthodox doc said get rid of them as they were wrecking my feet and spine. No refund even with doctor letter of damage done. RIPOFF!! All those "endorsements"are same garbage posted by sales personnel. Use google to verify.
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Rip Off
Posted by Stegallone on 05/29/2012
RICHMOND, VIRGINIA -- My daughter went to Good Feet. She has a really hard time finding shoes wide enough to fit her feet and she need a good arch support. She wears an 8 1/2 shoe size but in order to get the shoes wide enough she has to buy a size 9. Then the arch support is not in the right place to give her the arch support she needs. She has been having a lot of problems with ingrown toenails because of the shoe problems. So she went to Good Feet and was told she need a certain pair of shoes that were $150. After 2 days of wearing them her feet and legs hurt so bad she could not sleep at night. So she bought a pair of Dr Sholes inserts from that machine for $50 thinking that would help. No, it did not. Called Good Feet and they will not refund or take the shoes back even though they were guaranteed for 30 days to help her feet problems. Only been 2 weeks.

She went to Shoe Depot and bought a pair of $30 shoes and has not had anymore problems. These people are rip off! And should be shut down. You should not make claims about your product if you are not going to back it up!!! I'm like most of the other people, don't walk away from this place, RUN as fast as you can!!!!!!!
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Posted by oldisgood on 2012-05-29:
I didn't run away and bought the arch supports and my feet are fine now. No one product is the perfect fit for everyone. It didn't work for your daughter but it sure did for me.
Posted by clutzycook on 2012-05-29:
has your daughter not tried to find a shoe in an 8 1/2 wide-width?
Posted by TLSmith on 2012-05-29:
Did 'Good Feet' say why they wouldn't work with you?
Posted by ChuhBaca on 2012-05-29:
The Good Feet store sounds like bad news. They seem to be trying to compete with the custom orthotics, at the same price!

The cost of their products compared to how much they are willing to back up their claims, it sounds like snake oil to me.
Posted by Mary Stavitzski (owner) on 2012-05-30:
I offered to have her daughter to come back in,so I could help her.I guess she couldn't hear me over being so abusive on the phone,as I listened to
the mother that never stepped a foot in my store,she now accused me of being the villain.The daughter,had stepped outside to ask the mom to pay for the shoe and came in and bought them.So now she bought a Dr.Scholls insert and did she put then on top of the insole already in the shoe?I never had a chance to help this college student.Mother Complained about a worn shoe 14 days after you telling me, she couldn't walk or sleep in 2 days?I'm here to help!Worn shoes are not refundable,it's on the receipt.It's common knowledge! Walk in my shoes with Good Feet Arch supports and you will be Pain Free! The Shoe is not the answer! Sincerely Yours,Mary
Posted by paul on 2012-06-01:
I have had foot issue for almost 20 years and even had custom orthotics made and wore them for two years. I became a Good Feet customer 3 years ago and have been wearing their arch supports ever since-the pain and discomfort are gone and I continue to recommend Good Feet to friends with foot and knee issues.
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Bad for Your Pocketbook
Posted by Zaniecat on 10/16/2012
ALBANY, NEW YORK -- $525 later my feet were worse than when I started wearing these inserts and my pocketbook took a drastic hit. The salesperson overall, was a red flag and instead of listening to my own common sense I listened to my feet. Time flew and went past the return time so I was out of luck and considerably poorer. Do yourselves a favor, Run, Run, Run from Good Feet and pay a professional orthopedic Dr. to determine the way to go. I have, and I'm thankful for the help. Orthodontics may not be the total answer for everyone but spending $525 with a Dr. vs. a salesperson selling you a piece of plastic (sm. med or large)is the better choice.
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Company Response on 11/21/2012:

We are sorry to hear that you are not satisfied with your purchase of the Good Feet orthortic system. Customer satisfaction is our number one concern and we would welcome the chance to make you more comfortable. A small percentage of users need to be re-fitted due to the reshaping of the foot with the orthotic system. Please come into the store to rectify the situation and ask for Jim.
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Posted by onlooker on 2012-10-17:
Good Feet has worked for some people. Orthotics from that store have a role in some foot care. MD's also have a role in other foot care.
Frustrating experience and expense - but glad your feet feel better
Posted by Tezrien on 2012-10-17:
I sincerely hope you meant orthopedics because I am sure that having someone put dental braces on your feet would not help you walk more comfortably whatsoever.And the thought of a foot with pretty smiling teeth is a bit disturbing. :)
Posted by ChuhBaca on 2012-10-17:
@Tezrien, I'm pretty sure they mean orthotics. I've heard some good, and a lot of bad, about Good Feet.

As the OP pointed out, you can get custom orthotics through a doctor or physical therapist for the same price as the stuff from Good Feet. Good Feet sells "semi-custom" orthotics and you speak with someone trained to sell, rather than someone trained to make you feel better.
Posted by Steve Masters on 2012-11-13:
I went to the Good Feet albany store three weeks ago and had begun limping because of my foot pain. The salesman was very informative and put me throgh a series of tests and footprints for both my feet. Then he brought out 6-8 arch supports which I tried on and walked around in. Immediately, I felt a difference in my pain level matter of fact I straightened up. I only had one pair of shoes with me
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They did help me, but BEWARE of their sales contract!
Posted by Joeman45 on 12/18/2010
FORT COLLINS, COLORADO -- I have extremely flat feet and plantar fasciitis, on a recent business trip to CO my feet were killing me, it had been getting progressively worse and nothing was helping, and I could no longer stretch my feet out enough to ease the pain, and I was loosing sleep to it as well. So I went in to the Good Feet store hoping to find relief. After fitting through a few different supports I decided to bite, the pain was really bad that day and I was on the road for 3 weeks so no doctor visit was possible. Earlier a Physical Therapist friend said that it would be hit and miss with doctors trying to fix this as well. So I paid the big bucks -$700 for 3 support sets and a pair of new shoes and thought if it doesn't work well I'll take another financial beating. I had already spent probably over $150 for all the Doctor Scholls type garbage during the previous months and that got me nowhere - it never helped and any of those store bought arch supports caused more pain. I'm on week 4 since my visit to GF and the things are working, I'm able to walk with minimal or no pain, sleep without interruption and I am now working out again, something I had stopped 6 months ago due to this. So this process seems to work for me, but I can understand others having complaints. The bill of sale is a real snake oil deal with you only able to get store credit if you want to return. I was surprised when I read over all of that in the store and I almost walked out, except my feet weren't hurting as much after I walked around for 10 minutes with the "exerciser" support. I'm not sure how they stay in business with this type of contract. Had I not been on the road, I would have immediately walked out after reading the Good Feet "sales contract" and found a podiatrist. Judging by the other reviews - getting relief is hit and miss, I think it was more luck then science that these things are working for me. I look forward to trying these while skiing, I have custom orthotic foot beds for my boots - 3 years ago I spent $200 on those and I could hardly stand the pain they inflicted - no refund on those either, so again I feel I'm just lucky with Good Feet.

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Good Feet arch supports are probably an over priced scam
Posted by Raron on 12/06/2009
FRAMINGHAM, MASSACHUSETTS -- The store personel was very excited about the product, she claimed she had a miraculous improvement in her back. The cost was way out of proportion to the cost of making the product. Probably 10.00 to make and 299.00 to buy. No cash return under any conditions. My review is a complaint only due to the fact that I am discouraged that I was sucked in so easily. because I was told it would eliminiate my back pain. Upon research on the internet I find other companies selling similar arch supports for $15 to $20 as opposed to $299. Do not be a sucker and try these.
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Posted by Skye on 2009-12-06:
Just because her back pain was alleviated, and yours wasn't, doesn't make it a scam.

Posted by PepperElf on 2009-12-06:
if you have severe back pain .... it might be better to spend your money on a doctor's visit instead of pricy shoes.

might be cheaper too
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Worse $700 I have ever spent
Posted by Lgrn55 on 06/21/2013
CENTENNIAL, COLORADO -- I was suffering from plantar fasciitis and had seen the ads on TV. I went in and they gave me their sales speech, also showing how it would improve my balance. Well, I fell hook, line, & sinker! I should've been suspicious when they said there were no returns or refund. What company doesn't want their customers to be satisfied or offer a return policy, no matter how limited.

Don't do what I did. Instead, go to Target & purchase Dr. Scholl's!!
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Posted by Old Timer on 2013-06-21:
Good info, thanks. Kind of puts the kibosh on all the fake positive reviews Good Feet is posting all over the web and this site.

Great advice, just buy some Dr. Scholl's.
Posted by Karnamay on 2013-06-21:
I have been a nurse for 20 years, so I know plantar fasciitis. I have always found the best solution is a Dr. Scholl's insert. Save your money!
Posted by AJ on 2013-07-03:
Hi, I do not work for GoodFeet. I do work in footwear, and footcare- for over three years, and I do have a vast knowledge in biomechanics. I studied it in college, and I study it independently. I am also an athelete, and I work with many different types of people who have various foot injuries.

I would never suggest Dr S----! In fact, I won't even give them enough respect to say the name. Gel DOES NOT WORK with foot problems. Period. A cushion is never the answer. Neither is wearing crappy insoles in crappy shoes. You could try good insoles with a crappy shoe- but the experience would be detrimental in the long run. One should always be given a gait analysis, as well as a good suggestion to help treat these common problems.

Also, as a heads up- cortizone shots are nothing but painkillers. they do NOT fix anything.

Realignent of the body is the answer (with good shoes and supports), as well as proper diet and exercise, and various other methods. Dealing with P.F. takes a great deal amount of time. One should eat more Omegas, and do appropriate stretches throughout the day to help heal faster. One could also read Jon Vonhoff's book "The athlete's guide to fixing your feet." (see, I don't work for good feet. I don't endorse anyone, I just give suggestions)

Jon has many appropriate suggestion to working with foot pain. Many doctors have contracts with various companies, and promote the products of such companies to supplement income. Its the way it works. Instead of fixing the problem, they show you ways to get around the problem, thereby making it worse.

Good Insoles take a lot of time to get used to- they cause pain while the body realigns itself. I'm not kidding- IT TAKES A LOT OF TIME. You have to break them in gradually, use them for a few hours per day for the first few weeks (even months), and taper off until you can wear them a whole day.

I'm sorry, but in a few weeks- your feet will ache like never before. The gel will deteriorate, and your feet will have severe issues that will have to be addressed immediately. If you don't want to pay the money for a good insole, say goodbye to your feet. They will not be very happy with you. '

You may also want to invest in a good stability shoe (along with a good insole)- something like the asics 2000, brooks adrenaline, or the Saucony Hurricane. All well worth it.
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Buyer Beware
Posted by Sstyler on 09/06/2011
I went in the Jacksonville store and met with a very nice sales person. She took impressions of my feet and got three sets of the same insert, each with a different rigidity - soft, medium and firm. I asked specifically, "What is this going to cost?" She told me "$299.00." She did not tell me it was $299.00 for each set - medium and firm - for a total of $600.00. The "soft" set, usually $85.00, was thrown in for "free." After I decided to purchase, I was told the correct price. I should have known, at that moment, that I was not dealing with a reputable business. I did buy one pair, for $299.00 plus tax, but decided that same day I was going to return them for a refund. GOOD LUCK. At the very bottom of the invoice, which you receive AFTER the sale, it says, "*all sales are final" That was the final insult. No refunds. I plan on reporting Good Feet to the Florida Attorney General's Office as well as the Florida Consumer Protection agency. I also found out after the fact, that they are not eligible for reimbursement from health insurance as they are not prescription inserts.

A final thought, no two persons' feet are identical. The Good Feet inserts are. There is no provision in the "off the shelf" molded plastic inserts to accommodate differences in feet. Be warned. Caveat Emptor.
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Posted by ChuhBaca on 2011-09-06:
That is quite expensive. I was fitted for custom orthotics by a sports physical therapist and had them custom made. 2 pairs were slightly less than what you paid at Good Feet.
Posted by Skye on 2011-09-06:
When it comes to feet, I'd stay away from places like this, where the employee's are not medically trained to actually custom fit you to your specific needs, including, height and weight.

Best going to a podiatrist or sports physical therapist who know what they are doing.

Thanks for warning others.
Posted by Bad Feet on 2012-07-25:
Do not fall for this foot scam as they are not professionally fit and very expensive. Some untrained clerk hands you off the rack inserts. Go to a Licensed Doctor and beware of this racket.
Posted by Paul on 2013-02-02:
I have gone to a podiatrist, have had custom inserts made, have had shots in my heels, wraps, and now they are worse than ever. Doctors aren't always the answer.
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Beware of the Good Feet Store
Posted by No Dummy on 05/19/2010
Don't go to a Good Feet Store unless you're ready for a huge serving of manipulation, intimidation and coercion. They use cult-like brainwashing techniques to try to get you to spend hundreds of dollars on little pieces of molded plastic that cost pennies to produce. Our "salesman" kept trying to stare me down and insisting I agree with everything he said, while mutilating my shoes. When I asked him to stop, he kept doing it. When I asked again, he became angry and abusive. I finally walked out, but really felt like I needed to take a shower when I got home. Ugh!

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Posted by saj80 on 2010-05-19:
What, exactly are cult-like brainwashing techniques, another term for sales pitches?
Posted by oldisgood on 2010-05-20:
I have Good Feet and they saved me from the pain I was having. No high pressure and wonderful service. I guess you get what you give.
Posted by madconsumer on 2010-05-20:
you could have simply left!!

i too have arch inserts that were custom made. yes the cost dollars to make, but one is paying for the technology to create them. if it was so easy, we could make them at home ourselves.
Posted by Sacramento on 2011-06-20:
The heel of my foot hurt so bad one day, and after no let up the next, decided to try this store. It's only been a couple of days, but, I've already put away the my cane. I hope with time and stetching, it continues to get better.
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Expensive but Helpful
Posted by ToKellers on 09/29/2012
LEXINGTON, MASSACHUSETTS -- I purchased Good Feet arch supports about three years ago. I swooned at the price, but my feet had been in such pain that I went for it, even though the sales person was clear that they do not take returns.

These supports have made a big difference. Not only did the foot pain go away, but nightly foot cramps that had been keeping me awake at night for years also went away. About a year ago, I managed to lose one of the mid-weight supports. Because I had also purchased the the heavy weight and the slipper weight supports, I was able to go for around four months without replacing it. But eventually I did, because I had used the middle weight pair a lot.

Two downsides (besides cost): 1) I can't dance quite as fluidly as previously when wearing supports. 2) My ankles are not as flexible as other people in my yoga class. Is this caused by the supports? I continue to wear these because after a while, my feet are in pain without them.
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Posted by trmn8r on 2012-09-30:
The questions that you ask could probably be answered by a podiatrist.

Reading all the complaints about Good Feet, I think I would go straight to a podiatrist. My feet are starting to show their age, and that time may not be far away.
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Good Arch Supports???
Posted by on 12/04/2011
MODESTO, CALIFORNIA -- Wow, my feet had been sore for weeks. Prior to going to Good Feet I happen to find another arch supports in the mall for $70.00 But thought that might be to much to pay. Several weeks later and more discomfort I went to the Good Feet store. The sales pitch was good and at the time I was willing to do whatever to get relief. So I bought the package deal three different pair of arch supports (exerciser, maintainer and relaxer). It sounded like a reasonable deal and I needed relief. I don't remember the total but it was somewhere around $500.00. Of course, you get 30, 45 or 90 (don't remember exactly) days to return them. Well, I wish I had. I started with the exercisers which has the most support (i needed relief fast). They were a good fit, it only took a week or two to get use to. Sometimes people may have to start out with the maintainers. I never used the maintainers or relaxers, I could have saved $300.00 If I had only bought the exercisers. Ok, so a year later I went back to ask some questions and I found out my exercisers where broken, so I ordered a new pair (their guarantee for life) when my new supports came in I had to paid $12.50, Wait a minute I thought they were guarantee, they are the $12.50 Is for shipping the old pair back to the company. So what I found out is every time I have to get a replacement I have to pay for the shipment back to the company. Some how I don't think they send back one pair at a time, it seems to me they'll send several pairs at a time so I'm thinking there a little cash being made every time you make a transaction. Somehow I think I had paid the price when I originally bought them but that's not the case, you keep paying....
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Posted by Skye on 2011-12-04:
The only person you should trust your feet to, is a visit to your podiatrist. Your feet are so important and hold you up, and at least a doctor will tell you what you need, if you need arch supports, or have any other issues.

Good Feet will tell you anything to make a commission.

Thanks for sharing your experience and warning others.
Posted by trmn8r on 2011-12-04:
A lot of companies require the shipping cost to send the item in the company to be paid by the customer. This appears to be your main complaint, if I read this correctly.

With the amount of money you are paying for corrective appliances, I am inclined to agree with Skye that professional advice may be in order.
Posted by Kathy on 2012-07-10:
I am sorry but the arch supports mydr gave me did not work. $250. So I also went to the good feet store and fell for the speech BECAUSE THE ARCHES HELPED MY ACHING FEET... So i went home and did exactly what they said about gradually wearing the supports and my feet haven't felt this good in years!!!,!,
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