Good Feet - Page 3

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2.2 out of 5, based on 60 ratings and
85 reviews & complaints.

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Good Feet Supports - Great Product
Posted by on
DENVER, COLORADO -- I am sick of reading complaints on this company when it was the person who's writing the complaints own ignorance. I have good feet supports, I have also had custom fit orthopedics made buy a podiatrist. Good feet supports have made it possible for me to walk again!!!!

I have spent thousands of dollars on everything from surgeries, orthopedics, splints, boots, shoes, etc. all done by doctors that made my pain worse and unbearable. One of my doctors finally sent me to good feet. YES these are recommended by a lot of doctors, they are just not recommend by the ones who want to be the ones to take your money. If you wear a product for 2 months and its all scratched up what is the company supposed to do with that? That is why the product is NOT RETURNABLE which is only common sense!! I would have paid 10 times more than what I paid for these supports. They have improved my life tremendously!!!

In my opinion these supports and the people who fit them are a godsend. The people that complain twist things around to make others look bad and in my opinion they are just having buyers remorse and never gave the supports a good try. Next time read the information the store gives you to begin with before you make your purchase and you won't be so surprised later. Its your own fault when the store has the return policy posted for everyone to see, its on your receipt, and you sign paperwork acknowledging that you have read and understand. [snip - please be respectful of other members]
     
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49plymouth on 2010-06-23:
The overwhelming reviews of the Good Feet Stores have been negative, and with good reason. After reading these reviews I feel like the king of dupes. Most buyers got hit for around $550. They got me for three hundred more than that. It is easy to criticise buyers and their belated "remorse", but in desperation you will grasp at straws and hope for the best. Not only are these inserts obscenely overpriced but the salespersons is not medically trained. She spent all of about 15 minutes with me on my first visit. When I initially felt some relief, I thought this might be the soloution. I had reservations about the no money back guarantee, and in hind sight I should have walked out. On the second visit she spent less than 5 minutes with me and gave me a different set of the high inserts. A year later and my feet are in constant pain again. They have been getting progressively worse. My whole body aches.It is bit of a drive to the store but I will just have to continue to be a pest until I get some kind of satisfaction. The is a reason for their no money back guarantee. Almost every product today has at least a 30 day money back guarantee.
steve on 2013-05-23:
I am very happy with mine, been wearing my good feet arch supports about 10 years now. Products have a lifetime warranty, my doctor wanted to charge me $500 every year. Heck no! Arch supports to me are very personal and get ripped up fast and can not be resold, so I understand policy. If you bought a shirt at Macys for $150 and ripped it , they would not even let you return it for another one, they would just say you destroyed it so now it is yours,bye! Good feet will take back a used ripped up supportand give you another one. Peace!
John on 2014-05-19:
They replace your product? That's false. I used my "versatile" black insoles in my skateboarding shoes the second day I got them. They broke within the first twenty minutes. I went back TWO days after that which would make it FOUR days after the date of purchase and I was told, "sorry, we don't do refunds." I showed them the receipt and they told me it was my "one time free replacement." Next time they broke I was on my own to replace them. I specifically asked the girl in the Fort Collins store if I could get insoles that were a bit more flexible so they wouldn't break again. She told me she couldn't do that. About three months after I put my Good Feet insoles into my snowboard boots to relieve the knee pain from long days on the slopes. My first day with the insoles I tore my achilles. When I visited my physician and showed him the insoles he immediately told me the insoles were way to rigid to be doing active things in.I was told the insoles were designed to provide support when doing basic activities like walking but he wouldn't recommend doing any more than that in them. So not only am I out $500, I also got to spend my winter on the couch in a cast recovering from a torn achilles.
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Kiss Butts in the Beginning, Rude Customer Service Afterwards
Posted by on
Rating: 1/51
PORTLAND, OREGON -- In the store the inserts felt good. I was told to wear them for just a bit each day until gotten used to. When I checked out, after payment was made, she said they did not have my size that she fit me for but she had some that would work. Why could I not have the ones I wore in the store? Why did I not throw a fit, because I believed her, she is the professional. Well, in calling back and complaining, NOT one person in that store has good customer service. While trying on a lady walked in and was yelling how they were a rip off, I should ave walked out then. I walked in that store with tears in my eyes because of my hurting feet. I was under the impression they could help me. Boy was I wrong! I also had an issue with my card being declined for my second payment because it was a temporary. Every phone call I had with them about getting it resolved was very rude. I saved every message from them just in case needed. I am very disappointed!
     
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Good Feet is a Rip Off for Plantar Fasciitis
Posted by on
Rating: 3/51
FORT COLLINS, COLORADO -- I heard the ads and was told by a friend that Good Feet helped her knee pain, so I went in hopes of relieving my heel pain, which my doctor said was most likely plantar fasciitis. I was convinced by the salesperson I needed the whole package (all three really cheap plastic inserts) for $900. I knew it was a gamble and not an absolute guarantee that they would work, but I went for it anyway. Unfortunately trying the various inserts and getting refitted twice, the pain in my heel got worse, not better. I finally went to see a chiropractor for help, he said he sees a lot of people that went to Good Feet and found no relief. He said my issue was a tightness in my Achilles tendon and muscles in my calf and had nothing to do with my arches. He did some work on my calf and the pain was gone right away-no inserts! I am not saying that Good Feet inserts might not work for some people, but I highly recommend seeing an expert (doctor, chiropractor) before letting a salesperson at a store try to tell you what is wrong with your feet. And then spending a ridiculous amount of money ($900) on really cheap plastic inserts that are mass produced and probably cost $2 to make.

They do give store credit, but after all the "re-stocking fees" and what not, I will get to spend maybe $500 on overpriced ugly shoes. Not really how I want to spend my money.
Please, have your feet checked by an expert before giving this company any of your money.
     
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I Was Robbed
Posted by on
Rating: 1/51
WEST ALLIS, WISCONSIN -- I went to the Good Feet store in hopes they could help me with my left heel pain. After standing on the ink blots he took my shoes (New Balance) into the back room and returned with my shoes minus my insoles and tried convincing me that I needed to buy their 2 pairs of arch supports for $700.00.
I asked several questions on warranty and if there was a money back guaranty. All he would say is that there is a lot that we can do but did not state what any of them were. But he did tell me that there was no money back guaranty.
After several attempts by me to let him know that these arch supports did not help but in fact seemed to make my problem worse I finally told him that I was done dealing with him and that I wanted my own insoles back.
Now remember earlier when I mentioned the name of my shoes? Every pair of New Balance t-shoes I have ever owned had either NB or New Balance written on the insoles. The insoles that he claimed were mine were blank. These shoes that I wore into their store were fairly new and should still have clearly marked. The color of them matched the trim of my shoes but they were not what I walked in their store with. At that point I felt that he was upset for not making the sale so he purposely switched my newer insoles for some older ones just for spite.
     
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Good Feet Are Big Scammers
Posted by on
Rating: 1/51
SAN ANTONIO, TEXAS -- My wife and I went into the Good Feet store in San Antonio near Best Buy to see if they could help her with some problems she was having with her feet. To make a long story short, after being fitted with three or four inserts which she was supposed to interchange throughout the day, they told us it would cost 750 dollars for the set. When I heard that, a few vile profanities went through my mind (didn't say them, but certainly felt like I should), I told my wife lets go, we need to pick up our son. The salesperson then wanted two minutes of our time to show us another product for 59.95. I think this was a ploy to possibly get the other sales-orks to come out and push the sell. We just walked out. Bottom line, avoid this place. They are big time scammers, and it surprises me how they stay in business. There needs to be a major lawsuit against them and put them out of business. Also, need to make a comment on that quack of a podiatrist who commented on how great the bad feet store is. How much did they pay you to say all the lies that you said. It's a shame what this country has come to.
     
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trmn8r on 2014-03-05:
Helpful review of an establishment that receives a lot of similar comments. You were smart enough not to fall for their shenanigans. It is sad that they take advantage of people who are in pain and need relief.
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Good Product but Bad Return Policy
Posted by on
Rating: 2/51
CLEARWATER, FLORIDA -- I have problem feet, partly because I am 66 years old but mostly because I have very narrow feet, that are shallow. My arch needs help these days and the tops of my feet have no 'bulk'.

Needless to say, I have searched for the right shoe and the right insert for several years. Mostly I have used moleskin to alter my own shoes so I have some comfort.

I tried the Good Feet Store's products and ended up with a $250 insert that they say can work even in sandals. It felt good but my heel would not stay in any of the shoes I already own. SO I WENT SHOPPING at Peltz Shoes, known for their inventory having many brands of shoes. I did not find a shoe that was compatible with the insert. Either the back of the shoe let my heel slide out or the top of the shoe didn't have enough room for my arch-elevated foot. I tried sandals without heel cups, sandals with heel cups, tied shoes like tennis shoes, slip on shoes and various brands of each. None worked with the insert. So I TOOK IT BACK FOR A REFUND.
They refused me the refund and only let me do an exchange. They have a very limited supply/type of shoe. I ended up with two pairs of $139.95 athletic/tennis shoes. That is really not what I was looking for.

I know they have a sign on the door saying no refunds and the charge slip says exchange only. Seriously, I was focused on a solution for my feet and did not notice those claims. I was shocked when I tried to return them because I would NEVER spend $250 for something that needs to be tried out...The original salesman said to me "Sure, if they don't work, bring them back"

I'm not saying they don't have a good product. What I am saying is my weird feet do not work with their product. My feet are the problem not their product.
Their athletic shoes will work for me as I will do my NORMAL ALTERNATION to them with moleskin. I could do that to $50 athletic shoes and only buy one pair.

I will be sharing my experience about The Good Feet Stores with everyone I know.

I read the podiatrist comment. The Good Feet Store has a stock that has a variety of sizes and types. These INSERTS ARE NOT CUSTOM MADE.
Truly, there is no reason they cannot take them back, give me a refund and sell them again to someone who can use them.

So BE CAREFUL and READ the fine print on all your CHARGE SLIPS before you SIGN.
     
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Paul on 2014-02-21:
Your complaint has been echoed by others. The (no)return policy ensures Good Feet makes a tidy income, and issuing a credit ensures more of their garbage merchandise will be sold.
Hodge on 2014-02-22:
Frankly, I would not want to buy a shoe insert that someone else had already used.

Your not noticing their signs/policies does not negate those policies.

I suggest you look up FootSmart online. They have many choices for problem feet.
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Beware! Made My Feet Worse.
Posted by on
Rating: 1/51
SALEM, OREGON -- The salesman claimed that their products helped "98% of the people that walk in here." He also said that if there were any issues, that I could just call and they would adjust the orthotics. After 2 weeks the pain was noticeably worse. I called and asked for adjustment. I was told the orthotics are not adjustable. They then tried to sell me on a more expensive type! I was not about to throw good money after bad. I complained to the Better Business Bureau about them. They did not respond to the BBB letter. Stay away and save your money!
     
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Check First With a Qualified Medical Professional First
Posted by on
Rating: 3/51
TIGARD, OREGON -- I purchased a pair of inserts several months ago. I developed pain in one leg and returned the inserts for a less rigid pair. They seemed to help at first, but eventually the pain became serious enough to affect my mobility. I removed the inserts and substituted inexpensive ones from the drug store. The pain was greatly reduced. I cannot say for sure if the inserts caused or aggravated the pain (I have osteoarthritis), or if it was caused by something else. However, considering the cost of the inserts and the fact that they are non-returnable, I would recommend checking with a podiatrist or other health care professional before investing in them.
     
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Karnamay on 2013-08-30:
As I have always said, never allow an untrained store clerk on commission sell you anything to do with your health or mobility. See a professional. In the long run you will save money and get better advice.
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Beware of no return policy
Posted by on
Rating: 1/51
SACRAMENTO, CALIFORNIA -- I bought a pair of shoes at Good Feet in Sacramento, Calif. After getting home I decided to look them up on the Internet. I was shocked to find out that Good Feet charged 2x as much for the same shoe. I called and they stated that even though I had not taken them out of the box, they would not give me a refund. I feel like I got totally ripped off. After reading info on their insoles, I am glad that I did not get taken for those too. I am surprised that they are still in business, and feel like picketing the store.
     
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At Your Service on 2012-12-12:
You can't try on a pair of shoes over the internet. I can appreciate paying more to get the product local and to be specifically directed to the right shoe. Hopefully the shoes are comfortable and fit properly. I can appreciate why the company wouldn't want to take them back as they have no way of knowing if they have been worn or not. I'd kind of feel uncomfortable with a company if I knew the shoes could have possibly been worn outside and then returned.
Whiteduck on 2012-12-12:
I never buy anything from a company that thinks it has to use infomercials to sell their product.

Thanks for the info. It justifies a bias I already had.
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Expensive but Helpful
Posted by on
Rating: 4/51
LEXINGTON, MASSACHUSETTS -- I purchased Good Feet arch supports about three years ago. I swooned at the price, but my feet had been in such pain that I went for it, even though the sales person was clear that they do not take returns.

These supports have made a big difference. Not only did the foot pain go away, but nightly foot cramps that had been keeping me awake at night for years also went away. About a year ago, I managed to lose one of the mid-weight supports. Because I had also purchased the heavy weight and the slipper weight supports, I was able to go for around four months without replacing it. But eventually I did, because I had used the middle weight pair a lot.

Two downsides (besides cost): 1) I can't dance quite as fluidly as previously when wearing supports. 2) My ankles are not as flexible as other people in my yoga class. Is this caused by the supports? I continue to wear these because after a while, my feet are in pain without them.
     
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trmn8r on 2012-09-30:
The questions that you ask could probably be answered by a podiatrist.

Reading all the complaints about Good Feet, I think I would go straight to a podiatrist. My feet are starting to show their age, and that time may not be far away.
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