HENRIETTA, NEW YORK -- My feet hurt so bad when I get up in the mornings, and if I sit for a while and get back up. We went to the Good Feet store, we're told this would fix my problem. I did what I was told, ink blots, three pairs of insoles, and $780.20, and NO refunds, did not work. I have these expensive insoles sitting on a shelf now. They even got me to buy a pair of shoes. I sure was taken in by this company. If I could have gotten our money back within a month, I would have been there!!! Beware of these plans that do not make guarantees. Oh they said I could go online and get another pair of shoes!!! Fat chance of that!!!
TIGARD . OR. 97223, OREGON -- I made an appointment with **... She never told me that their program in order to work I would need 2 or more different arch supports.. Sold me pair of $150.00 athletic shoes which I did not know were mens shoes until I got home and looked at the box that said men and a pair of arch supports... I later found out that she put me into men shoes because she did not have any women shoes in the store at that time and never told me... And I started noticing how wide these shoes were and my problem that had with supinating out was getting worse because men shoes were too wide...
I had a pair of Good Feet arch supports from years ago that I only wore a few weeks and they were too short for me and the store that sold them to me went out of business. They were new and the Tigard store gave me a discount of $59.99 off of my new supports and took the old supports.... then within a week I was hurting on the top bones of my of feet so bad I could not step down on them and in week the shoes were coming apart.. All of the lining was pulling out.. I explained to ** at the time I purchased these new supports that I had a very new knee replacement and would these supports hurt the healing of my knee.. "Oh no." she said.."it will help."
A month went through suffering and I then got the manager on the phone of the Tigard Oregon store and told him what was wrong... He told me to come in and they would put me into a different support... I went into the store and a man called ** sat me down.. And proceeded to be as rude as I have ever experienced... He informed me that I would need more than one support to even make this program work. And I was never told that. And then I was told that these supports do not work with athletic shoes.... First time I had been told that... When I was sold the wrong kind of shoe???
I told him the shoes were faulty and I was sold a man's shoe and he argued with me that they were women shoes and I told him I am sorry that I left the box at home but if I came back to get a return these shoes I will bring the box to prove to him... He told me that there is no returns and would have to pick out another shoe. He proceeded to measure my foot and he said 10 .5 and I told him to let me stand up and measure with my weight on the unit he will see I wear an 11... And he pushed on me and told me to sit down and let him do his job... so rude..
I wanted to throw his stuff at him and leave but I knew they were not going to give me my money back and I as forced to stay and put up with this rudeness.... They ordered me a new shoe and put me into a different longer Good Feet support.. That was so long that the support arch sat very close to the center of the foot.. not at all where the arch is.. the more I thought of the abuse I called and made an appointment with the store manager.. (mind you this guy was new and would not honor and return and would not give me back my own supports that I traded in or even the money for them that they discounted me on the whole buy.
So gave me a credit on my debit because the shoes were defected. And forced me to take the support money on a gift card that would force me to spend my money in there store... minus the $59.00 that they gave me as a discount for my own supports that I came into the store with, I did not get the $59.99 for my own supports or the supports.....
I took in a letter from my doctor stating that this was not the time for me to be wearing hard core supports with the fact that my knee replacement surgery was so new and the knee was not healing correct and they possible might reopen the knee and or put me into a leg brace..
And the doctor and, the physical therapist both stated in a not to Good Feet that I should not be trying any other than what the doctor puts me in for fear of making my leg heal wrong.... When the leg was already not healing even.. I filled out a refund request and gave this manager the note from this surgeon and physical therapist... I told him at the end of this horrible meeting of rudeness and non complacent comments, I told him that this can't be legal that they would ignore the fact that if I keep these supports it could injury the quality of my healing correctly... and I think maybe I might just call the attorney general.
Then this rude rude man told me that if I continued to give him more bad time he would just ripe up my request for a cash return and my doctors notes.. that I could just go to you know where... Be all moral standards the couldn't care less about the way my leg would heal and the fact that if the leg does not heal right I will never be able to walk correctly... These people are abusive and rude and need to learn the meaning of good business tactics.. professionalism... and integrity.. These people are parasites even the other people who work in there lie and are rude.
There has to be times that giving a person back their money and letting them go when it comes down to their health and well being.... It is a shame that hanging on to that money means so much to them.. By the time I am through they might have not lost my money but they will reap the harvest of there bad deeds..
I own a Beauty Shop that serves 400 people month... business runs on word of mouth... Good Feet already has a rating of 2.. Let me see what I can do to help them lower this.. I am a 75 year old who has leukemia and all of that did not matter. Keep the mighty dollar Good Feet. I will be contacting the Better Business Bureau. The attorney general and the television station fraud and consumer department.. you can all look forward to being on television.
The manager of Good Feet at Tigard Oregon told me that it did not make any difference what my surgeon, who graduated when he was 27.. top of his class at Stanford had to say he had been in this business a long time and he knew more than my surgeon... Now you can all laugh because this has got to be the biggest and longest and most pathetic complaint of any company that I have ever experienced.. Never in my 75 years have I ever ran into such mongers...
NORTHERN KY, KENTUCKY -- I purchased the three sets of inserts at a cost of about 400.00. After I went to see my doctor, I was given a pair of Powerstep inserts. The Powerstep only cost about 35.00. The Powerstep has done the job, that the Good Feet inserts can't do. I won't be back to a Good Feet store.
APPLETON, WISCONSIN -- The supports I bought did not work. My feet have continually gotten worse to the point now where both of my feet are numb all the time. I have tried to give it time in hopes it would clear up. But does not appear to be happening. I want to send them back and get a refund before I cannot walk at all. Thanks.
ENCINTIAS, CALIFORNIA -- I bought orthopedics from Leigh, the manager of the Encintias store. I was told that I had 30 days refund. Well this was Sunday. Monday morning I went to return them. He said "did you not read your receipt?" I said, "No - you told me 30 days refund." He said, "there are no refunds after you purchase the product." "Well if you would of told me this yesterday, I would of walked out!"
JUNO BEACH, FLORIDA -- I was suffering with foot pain and went into Good Feet store. I tried the products on and they felt good! They first measure your feet and really take the time to explain how their products can help. I'm wearing them now and it took away my foot and back pain. Thank you, Good Feet, for giving back my life! I can walk and exercise with no pain!
DALY CITY, CALIFORNIA -- In my own personal experience, these inserts have worked for me. I've been using them in my shoes for years and they do what I expect them to, give me support and prevent sore feet. I'm thinking they work best for people who just spend too much time of their feet but not on people who already have a medical condition, after all, everybody is different. I recently stopped by the store and they exchanged 7 year old, worn-out pair for a new one at no charge.
ROYAL CARIBBEAN LINES -- About the Radiance of the Seas. A twenty minute lecture is followed by a demonstration of the Good Feet orthotics on a member of the audience. The cost of the orthotics is $199.00 a pair. All this seems at odds with the company's own statement: "Buying... arch supports that aren't personally sized for your feet may be convenient, but they haven't been personally fit to your feet, and can ultimately do more harm than good!" After purchase support would seem to be problematic.