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Good Feet Consumer Reviews - Page 3

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I Actually Bought the Inserts on a Disney Cruise Ship vs. in a Store
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Rating: 5/51

MEMPHIS, TENNESSEE -- I had bilateral TKA, got an infection and took months to rehab. I was on a cruise before I finished getting back to normal. The ship's spa area had a person who was selling Good Feet inserts. He sold them based on stability while you were walking. I was somewhat skeptical knowing that they were expensive, but decided some stability would be a very good thing for me at that point. I found that they made a significant improvement in my ability to walk well. They are expensive (although they were sold at a discount on the cruise). I only need one pair because I just use velcro to change them to other shoes.

I've had them a year now and use them everyday almost all day. I'm finding that they help the most when I need to walk a lot now. I can walk without them in the house, but I use them whenever I expect to walk more than a mile. My husband bought a pair at the same time and he also loves them. I was told the sale was final with no returns so you shouldn't buy these unless you know that.

They have helped both my husband and me in walking, but we both wanted to increase our distance walking. I don't remember needing any adjustment time to get used to them. I use them in almost every pair of shoes. Moving them to different shoes is somewhat of a pain, but worth it to ensure that I can walk well. I use them most often in Crocs so I get a soft walk and support at the same time.

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Cured Plantar Fasciitis!
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Rating: 5/51

MASSACHUSETTS -- I am an avid runner, beginning in 1988. I had considered running my first marathon in 2004 and developed plantar fasciitis, severely limiting my training and derailing my plans. I decided to try this store out and ended up purchasing the Classic insoles. After a few weeks, at most, the pain went away. 12 years later, I still use them and the plantar fasciitis never came back!

They were worth every penny, in my opinion, and I am surprised to see all the negative comments here. I guess it depends on where you get them and what problem you are trying to resolve. You also need to make sure you follow the instructions for breaking them in and be patient. I am very happy with this purchase.

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Do Not Shop Here
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SANDY, UTAH -- Spend $30 or $40 to get the same relief from an insert at a running store. Prostep or the like work well for good arch and foot support. Good Feet says their products are better than others, but they are not, and they charge 10x the price, and do NOT ACCEPT RETURNS. Run away from this store.

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Shoes and Arch Supports
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUKWILA, WASHINGTON -- Went with foot pain. Bought shoes and 3 pairs of arches. Felt fine at first. Told the sales person 3 times shoes were too big. Gave me a size smaller. Followed the instructions the shoes and arches, were doing more harm than good. More damage to my arthritic knee until I'm fearing that I might need surgery. I wished I would have read the reviews that they are scammers. I wish I could get group of consumers who bought this product and file a suit with the Attorney General's Office.

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Rude Sales Clerk
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Rating: 1/51

GOODYEAR, ARIZONA -- Never in all 66 and 67 years have I encountered a sales clerk with such a condescending attitude. Totally rude in his response to our wishes and enunciated every word as if we didn't understand him the first time. I would have thought it was our ages, but the clerk was older than us!! Resenting giving ANY stars. Zero is more like it. I will NEVER darken their door again.

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A Lot of Money for Nothing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TIGARD, OREGON -- Spent over $1000 for the whole system hoping it would help with my foot and back pain. Didn't help...could have gotten arch supports for a lot less. They take returns for store credit only, which there isn't anything to exchange for...a scam!

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Bad Customer Service, Website Information Grossly Inaccurate
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Rating: 1/51

MURFREESBORO, TENNESSEE -- I schedule an 11:00 appointment online for the closest store which was a 30 minutes drive from my office. I arrived on time, then waited 15 minutes before they told me they were very sorry but they normally have 3 people and were short one. They were busy fitting other customers. Now that I have read other reviews I am thankful they did not have time to do a fitting for me.

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A Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- I was sold a hunk of plastic to put into my shoe to help support my arch. I was sold their biggest one first for $200. After a couple days my foot hurt so bad it was worse than before I stopped in. They have a no return policy. But they will sell you a smaller one. I got relief by buying the most expensive $35 shoe insert from Sports Authority. In my opinion the only reason anyone should set foot in the Good Feet store is to see how a thief stays in business.

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Run Away From This store...
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEWTONVILLE, MASSACHUSETTS -- Very, very bad experience. Dealt with the store owner. Very apparent to me he wanted to make a sale and had no interest in what I wanted or what was best for me. Bad-mouthed doctors and podiatrists "they don't know anything about arches". The shoes he was selling me did not fit well...kept going up in size. In the store they felt OK...but when I walked in them for a while...it felt like I was walking in boats. Think wearing your mother's shoes. He threw orthotics in the shoes as I was trying them on. Tried telling him I only wanted the shoes not the orthotics. He said it would make my feet feel so much better. Gave NO instructions on how to use the orthotics.

I read the paper for the hard plastic one but have absolutely NO IDEA what to do with the rubbery ones. I wore the orthotics according to the instructions on the sheet. Day 3 I got a shooting pain from my for through my foot, up my calf and into my hip. I have spent 6 months in physical therapy to successfully 'cure' hip pain. After 3 short days it had returned worse than it was to begin with. I called the store and spoke to the same owner who SOLD me the product. He told me I did not give it enough time to work. Really? I told him I did not want something that hurt me and wanted to return all that I had bought... He told me to come back... I went back, he was not there.

The clerk said he was the only one who could help me but there were no refunds or exchanges. That was the first I had heard it was a final sale. I wound never have bought these if I knew it was a 'final sale'. At no point was I told it was a final sale. The owner said it was printed on my receipt but that was after I had been charged!!! I told the owner that I wanted to return everything for a full refund...he said no I could have a store credit. Why would I want an 850 store credit if I never plan to darken their door again? I have contacted the Massachusetts attorney general's consumer protection department, as well Good Feet corporate offices. Hopefully I can get a refund!!

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Yes and No
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAINT LOUIS, MISSOURI -- First, the negative: I agree that the sales tactics are inexcusable. If you have a product that works, you don't need to over-charge or try to force people into buying something $1,000 for a piece of plastic. Oh excuse me, 3 pieces of plastic - no! What happened to the days when you asked a client about their needs and budget and showed them something suitable?

Like other reviewers I was pushed and prodded not to leave the store without a purchase. My mistake - I should have walked out but I left with a basic arch support and was charged $220 for it. Pretty sure I could have had one custom made for that price. And I agree, the sales people don't pay attention to what you actually say. How can every patient be treated the same when all our problems are different? He kept asking me as I walked in the supports - doesn't that feel better? No, it just feels weird. I never had pain walking in the first place. My problem was waking at night with painful shin, foot and toe cramps.

Now the positive, and I hope to help others who may have the same problem that I had. Those cramps would wake me at night and be very painful. So, after some googling, I found that drinking plenty of water plus an arch support would help. After two nights in a row of these cramps, I wore my arch support all day and drank enough water. No cramps.

I was thrilled - but my point is, you can get a basic arch support elsewhere cheaper without all the strong-arm sales techniques. I won't ever go to the Good Feet Store again. Shop around and avoid the Good Feet Store. And if you have the same type of cramps that I had - drink lots of water and wear your arch support - but buy it from someone else.

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Good Feet Rating:
Star Star Empty star Empty star Empty star
2.2 out of 5, based on 169 ratings and
194 reviews & complaints.
Contact Information:
Good Feet
2270 Cosmos Ct
Carlsbad, CA 92011
800-509-4535 (ph)
www.goodfeet.com
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