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Unscientific hokum
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SANDY, UTAH -- I've had some foot pain and have worn for a few years the orthotics a podiatrist had made for me several years ago at a cost between $200-$300. I saw the Good Feet ads and went into the local store. They were forthright about the roughly $1,000 cost for the three sets of arch supports. But I asked what scientific basis for using three sets of arch supports with different arch heights versus just one pair. They were unable to provide written backup for their method (their ads rely heavily on emotional testimonials) and the salesperson told me that some man back in the 1940s had devised the method. Needless to say, this is an unscientific and expensive scam.

After my visit, I went to a local shoe store run by a professional orthotist. He agreed with my assessment that Good Feet is a scam. He also told me that my supposedly custom orthotics, obtained years earlier from my podiatrist, were not custom at all but could be bought for about $35 (vs. the $200 to $300 I had paid). He reshaped these existing orthotics for me (to increase the arch to better fit my foot) and added a pad to deal with a specific foot problem. Cost: $40. He told me real, custom-fitted orthotics do cost in the $200 to $300 range, but there is no need or evidence to support buying three sets of them from Good Feet.

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Rip Off, They Are Not Foot Doctors
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIENNA, VIRGINIA -- I'm about to turn 50, and discovered the wonders of walking. I walked too much for my flat feet and went to my GP for a sore ankle. She suggested I replace my old shoes, and build up my walking. So I heard a commercial on the local news radio station about Good Feet, and how they help with sore feet. So off to Good Feet I went. I was asked to walk on these graveyard sketching papers, to show how flat both my feet were. Next thing I know I was purchasing 2 pairs of hard plastic inserts, for ~ 500 bucks. Sold to me by a nice 20 something kid. No one's fault but my own. No money back.

I was told to wear the inserts one hour 1st day, and an hour extra for every day after that. One week in, I'm wearing knee braces on both legs, and waking up in the middle of the night in pain. I've stopped wearing the inserts for 2 days now, and the pain is going away. I'm seeing a real foot doctor in 10 days. Avoid Good Feet, unless a podiatrist says it's a good idea. I feel like an idiot, and my legs do too.

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I Lost My Ability To Walk
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

TIGARD, OREGON -- I had knee pain. The exerciser relieved pain on my tendon immediately, but the relaxer was immediately more painful. I told Jessica this and she said there was normally pain while the muscles adjusted to something new. With instructions saying to use according to chart exactly, I adhered strictly and in 3 weeks my knee was so swollen, massage therapy was required to bring swelling down.

I obtained so much fascia that heat rocks during muscle reconstruction was required. It took 6 months of weekly massage therapy deep tissue to help me to continue walking. The actual problem from before using Good Feet was being fixed during this time also. My massage therapist said bare feet are best.

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Not Our Experience
StarStarStarStarEmpty StarBy -
Rating: 4/51

CARLSBAD, CALIFORNIA -- When my wife and I had our feet analyzed in the fitness facility on a cruise, I figured we were being presented with snake oil. I am the ultimate skeptic. The trainer put the inserts in our shoes and said to go try them out (I guess since we were on a cruise, we couldn't walk away with them). I'm a walker and have had serious foot pain in my toes when walking since a life-threatening incident last year. I immediately got relief with Good Feet arches. My wife has been continually buying walking shoes and retail inserts and has never been happy. She felt relief as well.

We sprung for the $200 for each of us and have not regretted it since. Pretty much the only shoe I've worn since I bought them is the one the inserts are in. Yesterday I went to the gym with another pair of shoes - no arches. After 30 minutes on the treadmill my feet were hurting as before. Today, I wore the shoes with the arches and had no issues on the treadmill. Feet felt fine.

My only issue with Good Feet is that I would like to have arches for all my shoes. Since it's really just a piece of 'high tech' plastic, it would be nice to be able to avoid the $200 cost of a 2nd and 3rd set of arches (I'm too lazy to be moving the arches between shoes). Since we're not on the cruise anymore, I don't know what the options are. Can anybody help?

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I Actually Bought the Inserts on a Disney Cruise Ship vs. in a Store
StarStarStarStarStarBy -
Rating: 5/51

MEMPHIS, TENNESSEE -- I had bilateral TKA, got an infection and took months to rehab. I was on a cruise before I finished getting back to normal. The ship's spa area had a person who was selling Good Feet inserts. He sold them based on stability while you were walking. I was somewhat skeptical knowing that they were expensive, but decided some stability would be a very good thing for me at that point. I found that they made a significant improvement in my ability to walk well. They are expensive (although they were sold at a discount on the cruise). I only need one pair because I just use velcro to change them to other shoes.

I've had them a year now and use them everyday almost all day. I'm finding that they help the most when I need to walk a lot now. I can walk without them in the house, but I use them whenever I expect to walk more than a mile. My husband bought a pair at the same time and he also loves them. I was told the sale was final with no returns so you shouldn't buy these unless you know that.

They have helped both my husband and me in walking, but we both wanted to increase our distance walking. I don't remember needing any adjustment time to get used to them. I use them in almost every pair of shoes. Moving them to different shoes is somewhat of a pain, but worth it to ensure that I can walk well. I use them most often in Crocs so I get a soft walk and support at the same time.

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Cured Plantar Fasciitis!
StarStarStarStarStarBy -
Rating: 5/51

MASSACHUSETTS -- I am an avid runner, beginning in 1988. I had considered running my first marathon in 2004 and developed plantar fasciitis, severely limiting my training and derailing my plans. I decided to try this store out and ended up purchasing the Classic insoles. After a few weeks, at most, the pain went away. 12 years later, I still use them and the plantar fasciitis never came back!

They were worth every penny, in my opinion, and I am surprised to see all the negative comments here. I guess it depends on where you get them and what problem you are trying to resolve. You also need to make sure you follow the instructions for breaking them in and be patient. I am very happy with this purchase.

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Spent a Fortune and Regret It - No Returns? RUN!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CINCINNATI, OHIO -- I was having hip pain and have very flat feet. I thought extra support would help align my legs and back and alleviate the hip pain. I had X-rays done and there was no problem with my hip. The clerk sold me the three inserts and explained the process of wearing them and included the instructions. The clerk said any discomfort would go away as I wore them. He said that he had a whole box of custom orthotics in the back room that customers had left behind after wearing their product.

Bottom line was, I tried the supports and wore them as instructed. They caused more pain in my feet and legs and I haven't worn them since. The kicker was they had me sign that I understood that there were no returns. Why I fell for that I will never know! My advice is that if they won't let you return them RUN! You can get custom orthotics for a quarter of the price and they will be soft, not hard plastic and returnable.

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Foot Pain Relief Needed
StarStarStarStarEmpty StarBy -
Rating: 4/51

WICHITA, KANSAS -- Went to store. Ron a tech meet me at the door. We talked about my issue with my feet. Plantars Faciitus (sp). Ron worked with me on inserts. I have had them since Sat July 26th. They are helping, but I did find that they all didn't work in all my shoes. He did say they would work in all. I find that when I am walking on them for long periods of time my feet still hurt. I hope over time this will be corrected. I miss walking for exercise. I will say they were kind and helpful although somewhat expensive. I hope I will have good results. Thank You Good Feet Store for helping me.

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A More Positive Experience
StarStarStarStarEmpty StarBy -
Rating: 4/51

BELLINGHAM, WASHINGTON -- I bought the Good Feet insoles while I was on a cruise. I have an $800, custom made orthotic, but I have to wear it in a heavy duty running type shoe, and I wanted something less... clunky, w/ my formal gown. The Good Feet insoles were $200, and the man who sold them to me, said I could try them on the cruise & if I wanted my money back, he would honor that. I have an arthritic cyst in my foot, and periodically ragged edges of tissue around the cyst, get caught (rather like ragged edges of the meniscus get caught in your knee). In both cases, it is very painful!

Since I started using the Good Feet insoles, there has been no catching of the edges of tissue around the cyst, BUT, the only time in the last 6 weeks that I used the custom orthotic, my foot went out after about 3 hours. I was in excruciating pain. Please understand, my foot still gets sore and achy, so the insoles are not a "cure" for my problem (there is no cure), but I can be on my feet for 3 or 4 hours w/o the excruciating pain happening. I still think they're terribly expensive for what you get, but I can wear other, nice shoes and they have definitely helped me.

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Was told different things every time I entered this store...con job big time.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TIGARD . OR. 97223, OREGON -- I made an appointment with **... She never told me that their program in order to work I would need 2 or more different arch supports.. Sold me pair of $150.00 athletic shoes which I did not know were mens shoes until I got home and looked at the box that said men and a pair of arch supports... I later found out that she put me into men shoes because she did not have any women shoes in the store at that time and never told me... And I started noticing how wide these shoes were and my problem that had with supinating out was getting worse because men shoes were too wide...

I had a pair of Good Feet arch supports from years ago that I only wore a few weeks and they were too short for me and the store that sold them to me went out of business. They were new and the Tigard store gave me a discount of $59.99 off of my new supports and took the old supports.... then within a week I was hurting on the top bones of my of feet so bad I could not step down on them and in week the shoes were coming apart.. All of the lining was pulling out.. I explained to ** at the time I purchased these new supports that I had a very new knee replacement and would these supports hurt the healing of my knee.. "Oh no." she said.."it will help."

A month went through suffering and I then got the manager on the phone of the Tigard Oregon store and told him what was wrong... He told me to come in and they would put me into a different support... I went into the store and a man called ** sat me down.. And proceeded to be as rude as I have ever experienced... He informed me that I would need more than one support to even make this program work. And I was never told that. And then I was told that these supports do not work with athletic shoes.... First time I had been told that... When I was sold the wrong kind of shoe???

I told him the shoes were faulty and I was sold a man's shoe and he argued with me that they were women shoes and I told him I am sorry that I left the box at home but if I came back to get a return these shoes I will bring the box to prove to him... He told me that there is no returns and would have to pick out another shoe. He proceeded to measure my foot and he said 10 .5 and I told him to let me stand up and measure with my weight on the unit he will see I wear an 11... And he pushed on me and told me to sit down and let him do his job... so rude..

I wanted to throw his stuff at him and leave but I knew they were not going to give me my money back and I as forced to stay and put up with this rudeness.... They ordered me a new shoe and put me into a different longer Good Feet support.. That was so long that the support arch sat very close to the center of the foot.. not at all where the arch is.. the more I thought of the abuse I called and made an appointment with the store manager.. (mind you this guy was new and would not honor and return and would not give me back my own supports that I traded in or even the money for them that they discounted me on the whole buy.

So gave me a credit on my debit because the shoes were defected. And forced me to take the support money on a gift card that would force me to spend my money in there store... minus the $59.00 that they gave me as a discount for my own supports that I came into the store with, I did not get the $59.99 for my own supports or the supports.....

I took in a letter from my doctor stating that this was not the time for me to be wearing hard core supports with the fact that my knee replacement surgery was so new and the knee was not healing correct and they possible might reopen the knee and or put me into a leg brace..

And the doctor and, the physical therapist both stated in a not to Good Feet that I should not be trying any other than what the doctor puts me in for fear of making my leg heal wrong.... When the leg was already not healing even.. I filled out a refund request and gave this manager the note from this surgeon and physical therapist... I told him at the end of this horrible meeting of rudeness and non complacent comments, I told him that this can't be legal that they would ignore the fact that if I keep these supports it could injury the quality of my healing correctly... and I think maybe I might just call the attorney general.

Then this rude rude man told me that if I continued to give him more bad time he would just ripe up my request for a cash return and my doctors notes.. that I could just go to you know where... Be all moral standards the couldn't care less about the way my leg would heal and the fact that if the leg does not heal right I will never be able to walk correctly... These people are abusive and rude and need to learn the meaning of good business tactics.. professionalism... and integrity.. These people are parasites even the other people who work in there lie and are rude.

There has to be times that giving a person back their money and letting them go when it comes down to their health and well being.... It is a shame that hanging on to that money means so much to them.. By the time I am through they might have not lost my money but they will reap the harvest of there bad deeds..

I own a Beauty Shop that serves 400 people month... business runs on word of mouth... Good Feet already has a rating of 2.. Let me see what I can do to help them lower this.. I am a 75 year old who has leukemia and all of that did not matter. Keep the mighty dollar Good Feet. I will be contacting the Better Business Bureau. The attorney general and the television station fraud and consumer department.. you can all look forward to being on television.

The manager of Good Feet at Tigard Oregon told me that it did not make any difference what my surgeon, who graduated when he was 27.. top of his class at Stanford had to say he had been in this business a long time and he knew more than my surgeon... Now you can all laugh because this has got to be the biggest and longest and most pathetic complaint of any company that I have ever experienced.. Never in my 75 years have I ever ran into such mongers...

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Good Feet Rating:
Star Star Half star Empty star Empty star
2.3 out of 5, based on 160 ratings and
185 reviews & complaints.
Contact Information:
Good Feet
2270 Cosmos Ct
Carlsbad, CA 92011
800-509-4535 (ph)
www.goodfeet.com
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