HAPPY VALLEY, OREGON -- Went into store at recommendation of my doctor to get arch supports to help with minor (but painful) foot injury. Salesman took sample of my feet by having me step on a mold material. Then he brought out supports from the various pre-made ones in store. They felt ok so I started talking price. On the wall was indication that they started at $300. Then I was told they come in a set of three with a long term wear one and to get your feet used to the arch support pairs. Grand total about $1200 only store credit refund (with little else in the store that would cost that much).
Salesman (whose foot expertise was limited to talking about how well his and his mother's arch supports work) was good at coming up with reason why they were worth their money. The store also had posters up of quotes from customers with pretty photos, and a disclaimer that the quotes are real but the people are actors! Somewhere between the pushy salesman and paid actor photos I decide to look for other options. Rounded up going to a store whose sales people are podiatry trained and give one plenty of time to consider ones options; rounded getting a single pair of custom made arch supports for $275.
SALEM, OREGON -- My spouse and I were greeted by a very pleasant woman named Angie. She kept us not for the 30 minutes the ad said it would take but close to 2 hours. She ended up encouraging us to buy 3 sets of orthotics plus a bunch of other things. I went home fully expecting and wanting to do the "program". OUCH. The first two days were awful pain wise and by the third I actually had to take a serious pain pill as the pain had crept up my body from the feet and was now in my knees and spine.
I called and was encouraged to keep trying. I did and things got a tiny bit better but not really... I called again and made an appointment with someone else and they scheduled me for a day when Angie was working again. I have decided to do as my orthopedic doctor recommended. I am going to bite the bullet and pay a whole 500 dollars which is about 700 less than Good Feet and get orthotics made for me with my bone problems and pronating foot. We are educated people but were fell for it.
SAN ANTONIO, TEXAS -- The lady who helped was very nice and knowledgeable. I don't know if they are going to help because I just got the inserts, but I do know the sales tactics are unethical. I felt so stupid and taken advantage of!! They move through the pricing and what you get like it is the lightening round.
She tells you what you are going to get (as if it is included in the already exorbitant price) and then when you finally get a chance to actually look at receipt (which is after you have signed on the dotted line), you realize how much stuff you just paid for that you didn't need. Somewhere in the lightning round she throws in the no return policy, so you slowly realize you are screwed. The sales tactics are worse than a car dealership, be ready!!
MAPLEWOOD, MINNESOTA -- I have plantar fasciitis and had heard that their inserts help with that so I went to the store and the salesman did an inking of my feet and got a set that he thought would work for me. They felt good when I did their 'famous' test walk in the store. After a few days my feet were back to hurting as much and more so I went back in since I had 60 days to exchange them (of course NO refund). They gave me another set to try and they felt better during the test walk in the store.
A couple weeks later my feet were in pain again and I was told to give them a little longer and carefully follow the instructions, which I had been doing all along. I gave it 2 more weeks and went limping back. Another salesperson did the ink thing on my feet again and gave me another set which worked for a couple weeks, by then my 60 days were up and my feet hurt worse than when I first went in.
If you have a thousand dollars to waste go there, they will gladly take your money. I'm on social security and didn't have it to throw away. My family doctor sent me to physical therapy and the therapist said those insert would never have helped my feet. Thanks to her my feet are feeling much better for a fraction of the cost.
CALIFORNIA -- Beware. Bought this system for my husband for $600+. Sounded too good to be true, but bought them anyway because nothing else worked. It was great until we needed to purchase new rubber inserts. But because my husband threw away the old worn out inserts, they wouldn't send out another pair for the $19.99. Said we had to purchase them for $200+. They would not budge on this. Now I know why the Lexington and Andover, MA stores are both closed. Guess it WAS too good to be true. Beware.
FT. WORTH, TEXAS -- Plantar Fasciitis is what I was told by my doctor I had! Pain any time on my feet and I started to reach out. I was desperate and walked into the City View in Ft. Worth, TX location and basically got snake oil sales and sold 1000 dollar plus plastic arch insoles that made situation much worse. After a week I tried to return. We argued back and forth. They got very rude and never got a refund! I ended up buying a pair of Skechers Air Walk and pain just disappeared! Very expensive lesson!
BUFFALO, NEW YORK -- Staff are more interested in making a sale than making sure that a person receives proper care, treatment and relief for a foot problem. Fortunately I did not purchase their expensive arch support system. I went to the Good Feet Store because of TV advertisement. I should have known better. I feel staff at the Good Feet Store should be upfront with customers and tell them they are not professionally trained. If you have any foot discomfort go to a licensed professional. It will likely cost less money and provide proper treatment and relief.
FORT COLLINS, COLORADO -- I have had my insoles for about a month and they said that I can't get my money back. Even though my feet still hurts. So I strongly suggest don't go there. I could use my credit for in store credit so I was like, "How do I use that much money for one store alone?" :) HELP!!!
LAKEWOOD, COLORADO -- I went to Good Feet because my feet hurt so bad! My mistake listening to the saleswoman's pitch! The products Good Feet sell are way over the top expensive, plus, no refund - under any circumstances!! My back went out, and my feet were continuing to be in extreme pain. DO NOT BUY THE PRODUCTS FROM GOOD FEET!