ROCKVILLE, MARYLAND -- Would love to provide a review regarding the quality of this Good Feet Store's customer service and product; however, after traveling an hour to get there, we departed with no new information regarding the Good Feet Store evaluation process or product. We could hear two women talking and laughing in the back/stock room as we discussed the items on display, but no one was in the sales/display area and no one came to investigate the doorbells that rang when we entered, nor our conversation within the store. Our plan is to visit another Good Feet Store location, but we have no intention of returning to the Rockville store.
TULSA, OKLAHOMA -- Although the staff are very friendly, the products did not work for me. I asked questions prior to buying the product and they gave me all the right answers which later were the wrong answers. They also tell you you have 90 days to return the product but what they don't tell you is the 90 days is to make adjustments. I should have read the receipt before they rung up the product because on the receipt (after the sale) it tells you NO REFUND.
I have a narrow foot and I told my salesperson I had a problem with my foot lifting out of my shoes with previous supports and he assured me it would not happen with these. It did. They do the testing in a pair of shoes they sell and it feels good in the store but go home and put on a pair of shoes you wear and it is a whole different feel. I got an adjustment but fast forward I have $1200 worth of supports sitting in my closet.
WICHITA, KANSAS -- CAUTION: Don't buy the shoes there. At first I was very happy with my experience at Good Feet. The orthopedic inserts did help with my foot pain a great deal. The representative insisted I needed to also purchase their Brooks Shoes, with the inserts "for the good of my feet." I had never before spent over $150 for a pair of shoes, but decided to go ahead. However, the Brooks shoes started falling apart within four months (and I don't have a real active lifestyle - I'm not a runner). Because they cost so much I was expecting better quality and longer life. I have known of Wal-Mart shoes that lasted longer than four months!
I took the shoes, with receipt and original box, back to Good Feet; but the personnel adamantly refused to consider replacing my shoes. I was furious. These people don't have basic customer service skills. As a working professional, if they had replaced the failing shoes, they would have won me as a customer for life. Most likely I would have come back yearly for upgrades and new products. As it is, I will never set foot back in their store because of their attitude; and will warn all my associates away from them as well.
I have since, on my own, appealed directly to Brooks Shoes (the manufacturer) for replacement product. But Good Feet should have made good on this, or quit selling inferior product. Lesson learned: Buy their inserts, but don't buy the shoes they try to tack onto your purchase.
CINCINNATI, OHIO -- I was having hip pain and have very flat feet. I thought extra support would help align my legs and back and alleviate the hip pain. I had X-rays done and there was no problem with my hip. The clerk sold me the three inserts and explained the process of wearing them and included the instructions. The clerk said any discomfort would go away as I wore them. He said that he had a whole box of custom orthotics in the back room that customers had left behind after wearing their product.
Bottom line was, I tried the supports and wore them as instructed. They caused more pain in my feet and legs and I haven't worn them since. The kicker was they had me sign that I understood that there were no returns. Why I fell for that I will never know! My advice is that if they won't let you return them RUN! You can get custom orthotics for a quarter of the price and they will be soft, not hard plastic and returnable.
WICHITA, KANSAS -- Went to store. Ron a tech meet me at the door. We talked about my issue with my feet. Plantars Faciitus (sp). Ron worked with me on inserts. I have had them since Sat July 26th. They are helping, but I did find that they all didn't work in all my shoes. He did say they would work in all. I find that when I am walking on them for long periods of time my feet still hurt. I hope over time this will be corrected. I miss walking for exercise. I will say they were kind and helpful although somewhat expensive. I hope I will have good results. Thank You Good Feet Store for helping me.
ST. LOUIS, MISSOURI -- I have Rheumatoid Arthritis, and have had numerous surgeries on my feet. I had already used custom made inserts, bit the leather finally wore off and I could not use them anymore. Also, the Insurance companies will not cover the cost of new ones.
I went to the local store in South County and was given the whole routine, the sales lady did not tell me I could buy just one set. I was prepared to spend at least $200.00, but the set that was going to help me after everything was totaled up, came to over $1000.00. My husband had just passed away 2 months before, and the money situation was very tight. I was desperate for relief and I went ahead and made this purchase.
Forward to 2 years ago, a very recognized foot surgeon in St. Louis that I was seeing about another foot surgery, looked them over and told me he did not think they were doing my feet any good, and suggested I stop using them. He told me that Good Feet takes advantage of desperate people and overcharges them for these products that do no good for their feet. I wish I had walked out of their store that day, because ironically, I would have paid a lot less for custom-made inserts, even without insurance. Stay away from them, they have even closed the South County store and have only 1 in Missouri, and 1 in Illinois. Buyer beware.
BELLINGHAM, WASHINGTON -- I bought the Good Feet insoles while I was on a cruise. I have an $800, custom made orthotic, but I have to wear it in a heavy duty running type shoe, and I wanted something less... clunky, w/ my formal gown. The Good Feet insoles were $200, and the man who sold them to me, said I could try them on the cruise & if I wanted my money back, he would honor that. I have an arthritic cyst in my foot, and periodically ragged edges of tissue around the cyst, get caught (rather like ragged edges of the meniscus get caught in your knee). In both cases, it is very painful!
Since I started using the Good Feet insoles, there has been no catching of the edges of tissue around the cyst, BUT, the only time in the last 6 weeks that I used the custom orthotic, my foot went out after about 3 hours. I was in excruciating pain. Please understand, my foot still gets sore and achy, so the insoles are not a "cure" for my problem (there is no cure), but I can be on my feet for 3 or 4 hours w/o the excruciating pain happening. I still think they're terribly expensive for what you get, but I can wear other, nice shoes and they have definitely helped me.
TIGARD . OR. 97223, OREGON -- I made an appointment with **... She never told me that their program in order to work I would need 2 or more different arch supports.. Sold me pair of $150.00 athletic shoes which I did not know were mens shoes until I got home and looked at the box that said men and a pair of arch supports... I later found out that she put me into men shoes because she did not have any women shoes in the store at that time and never told me... And I started noticing how wide these shoes were and my problem that had with supinating out was getting worse because men shoes were too wide...
I had a pair of Good Feet arch supports from years ago that I only wore a few weeks and they were too short for me and the store that sold them to me went out of business. They were new and the Tigard store gave me a discount of $59.99 off of my new supports and took the old supports.... then within a week I was hurting on the top bones of my of feet so bad I could not step down on them and in week the shoes were coming apart.. All of the lining was pulling out.. I explained to ** at the time I purchased these new supports that I had a very new knee replacement and would these supports hurt the healing of my knee.. "Oh no." she said.."it will help."
A month went through suffering and I then got the manager on the phone of the Tigard Oregon store and told him what was wrong... He told me to come in and they would put me into a different support... I went into the store and a man called ** sat me down.. And proceeded to be as rude as I have ever experienced... He informed me that I would need more than one support to even make this program work. And I was never told that. And then I was told that these supports do not work with athletic shoes.... First time I had been told that... When I was sold the wrong kind of shoe???
I told him the shoes were faulty and I was sold a man's shoe and he argued with me that they were women shoes and I told him I am sorry that I left the box at home but if I came back to get a return these shoes I will bring the box to prove to him... He told me that there is no returns and would have to pick out another shoe. He proceeded to measure my foot and he said 10 .5 and I told him to let me stand up and measure with my weight on the unit he will see I wear an 11... And he pushed on me and told me to sit down and let him do his job... so rude..
I wanted to throw his stuff at him and leave but I knew they were not going to give me my money back and I as forced to stay and put up with this rudeness.... They ordered me a new shoe and put me into a different longer Good Feet support.. That was so long that the support arch sat very close to the center of the foot.. not at all where the arch is.. the more I thought of the abuse I called and made an appointment with the store manager.. (mind you this guy was new and would not honor and return and would not give me back my own supports that I traded in or even the money for them that they discounted me on the whole buy.
So gave me a credit on my debit because the shoes were defected. And forced me to take the support money on a gift card that would force me to spend my money in there store... minus the $59.00 that they gave me as a discount for my own supports that I came into the store with, I did not get the $59.99 for my own supports or the supports.....
I took in a letter from my doctor stating that this was not the time for me to be wearing hard core supports with the fact that my knee replacement surgery was so new and the knee was not healing correct and they possible might reopen the knee and or put me into a leg brace..
And the doctor and, the physical therapist both stated in a not to Good Feet that I should not be trying any other than what the doctor puts me in for fear of making my leg heal wrong.... When the leg was already not healing even.. I filled out a refund request and gave this manager the note from this surgeon and physical therapist... I told him at the end of this horrible meeting of rudeness and non complacent comments, I told him that this can't be legal that they would ignore the fact that if I keep these supports it could injury the quality of my healing correctly... and I think maybe I might just call the attorney general.
Then this rude rude man told me that if I continued to give him more bad time he would just ripe up my request for a cash return and my doctors notes.. that I could just go to you know where... Be all moral standards the couldn't care less about the way my leg would heal and the fact that if the leg does not heal right I will never be able to walk correctly... These people are abusive and rude and need to learn the meaning of good business tactics.. professionalism... and integrity.. These people are parasites even the other people who work in there lie and are rude.
There has to be times that giving a person back their money and letting them go when it comes down to their health and well being.... It is a shame that hanging on to that money means so much to them.. By the time I am through they might have not lost my money but they will reap the harvest of there bad deeds..
I own a Beauty Shop that serves 400 people month... business runs on word of mouth... Good Feet already has a rating of 2.. Let me see what I can do to help them lower this.. I am a 75 year old who has leukemia and all of that did not matter. Keep the mighty dollar Good Feet. I will be contacting the Better Business Bureau. The attorney general and the television station fraud and consumer department.. you can all look forward to being on television.
The manager of Good Feet at Tigard Oregon told me that it did not make any difference what my surgeon, who graduated when he was 27.. top of his class at Stanford had to say he had been in this business a long time and he knew more than my surgeon... Now you can all laugh because this has got to be the biggest and longest and most pathetic complaint of any company that I have ever experienced.. Never in my 75 years have I ever ran into such mongers...
I purchased the inserts because of plantar fasciitis. After 3 months the problem persisted and standing on the arch supports was very uncomfortable. I returned to the store and was told I had the wrong insert. That I needed one with more aggressive arch support and the "golf ball" feeling. The plantar fasciitis persisted and I now have a numb spot on the ball of the other foot. Be very careful if you buy these inserts as they are very expensive and not returnable. I won't be going back.
TIGARD, OREGON -- I went to the Good Feet store in desperation, seeking relief from my foot and, especially my back pain. I was shocked to find the system cost over $1000 to buy, with no return or refund policy. My husband paid for it knowing how desperate I was to be out of pain. Now I feel guilty, using our hard-earned money for a product that doesn't deliver... not worth it.