INDIANAPOLIS, INDIANA -- I purchased the three foot insoles over two years ago with a very high right arch. I noticed a huge improvement in my arch but still can't wear any shoes but tennis shoes. I was close to having plantar fasciitis. I was told that in 8 weeks or so I would notice results. Now I can walk without pain I just wanted to wear low heels without pain.
When I went to the store they adjusted my insoles with padding etc. I use them in one pair of shoes part of the day and without insoles in the afternoon to evening. Still can't wear a lot of shoes $800 later. Military spousal insurance doesn't cover insoles. Still paying for them with American Consumer Credit. They had payment plans which I should have accepted.
MEMPHIS, TENNESSEE -- I definitely have symptoms of plantar fasciitis. I needed relief and tried a Good Feet store. The moment I was in the store, I felt like I was being sold. The salesman was telling me that he and the owner are Christian and have helped so many people. He then told me it would cost around $1000.00 for the inserts that were a piece of plastic that he would cut to make them fit. When I told him I would think about it he changed his manner very quickly and was rude and basically pushed me out of the store. The owner came in while I was in the store and I did not get a good feeling about him at all. If you have foot problems go to a podiatrist. Stay away from these con people.
BUFFALO, NEW YORK -- Staff are more interested in making a sale than making sure that a person receives proper care, treatment and relief for a foot problem. Fortunately I did not purchase their expensive arch support system. I went to the Good Feet Store because of TV advertisement. I should have known better. I feel staff at the Good Feet Store should be upfront with customers and tell them they are not professionally trained. If you have any foot discomfort go to a licensed professional. It will likely cost less money and provide proper treatment and relief.
FORT COLLINS, COLORADO -- I have had my insoles for about a month and they said that I can't get my money back. Even though my feet still hurts. So I strongly suggest don't go there. I could use my credit for in store credit so I was like, "How do I use that much money for one store alone?" :) HELP!!!
LAKEWOOD, COLORADO -- I went to Good Feet because my feet hurt so bad! My mistake listening to the saleswoman's pitch! The products Good Feet sell are way over the top expensive, plus, no refund - under any circumstances!! My back went out, and my feet were continuing to be in extreme pain. DO NOT BUY THE PRODUCTS FROM GOOD FEET!
COLUMBUS, OHIO -- I was sold a hunk of plastic to put into my shoe to help support my arch. I was sold their biggest one first for $200. After a couple days my foot hurt so bad it was worse than before I stopped in. They have a no return policy. But they will sell you a smaller one. I got relief by buying the most expensive $35 shoe insert from Sports Authority. In my opinion the only reason anyone should set foot in the Good Feet store is to see how a thief stays in business.
NEWTONVILLE, MASSACHUSETTS -- Very, very bad experience. Dealt with the store owner. Very apparent to me he wanted to make a sale and had no interest in what I wanted or what was best for me. Bad-mouthed doctors and podiatrists "they don't know anything about arches". The shoes he was selling me did not fit well...kept going up in size. In the store they felt OK...but when I walked in them for a while...it felt like I was walking in boats. Think wearing your mother's shoes. He threw orthotics in the shoes as I was trying them on. Tried telling him I only wanted the shoes not the orthotics. He said it would make my feet feel so much better. Gave NO instructions on how to use the orthotics.
I read the paper for the hard plastic one but have absolutely NO IDEA what to do with the rubbery ones. I wore the orthotics according to the instructions on the sheet. Day 3 I got a shooting pain from my for through my foot, up my calf and into my hip. I have spent 6 months in physical therapy to successfully 'cure' hip pain. After 3 short days it had returned worse than it was to begin with. I called the store and spoke to the same owner who SOLD me the product. He told me I did not give it enough time to work. Really? I told him I did not want something that hurt me and wanted to return all that I had bought... He told me to come back... I went back, he was not there.
The clerk said he was the only one who could help me but there were no refunds or exchanges. That was the first I had heard it was a final sale. I wound never have bought these if I knew it was a 'final sale'. At no point was I told it was a final sale. The owner said it was printed on my receipt but that was after I had been charged!!! I told the owner that I wanted to return everything for a full refund...he said no I could have a store credit. Why would I want an 850 store credit if I never plan to darken their door again? I have contacted the Massachusetts attorney general's consumer protection department, as well Good Feet corporate offices. Hopefully I can get a refund!!
SAINT LOUIS, MISSOURI -- First, the negative: I agree that the sales tactics are inexcusable. If you have a product that works, you don't need to over-charge or try to force people into buying something $1,000 for a piece of plastic. Oh excuse me, 3 pieces of plastic - no! What happened to the days when you asked a client about their needs and budget and showed them something suitable?
Like other reviewers I was pushed and prodded not to leave the store without a purchase. My mistake - I should have walked out but I left with a basic arch support and was charged $220 for it. Pretty sure I could have had one custom made for that price. And I agree, the sales people don't pay attention to what you actually say. How can every patient be treated the same when all our problems are different? He kept asking me as I walked in the supports - doesn't that feel better? No, it just feels weird. I never had pain walking in the first place. My problem was waking at night with painful shin, foot and toe cramps.
Now the positive, and I hope to help others who may have the same problem that I had. Those cramps would wake me at night and be very painful. So, after some googling, I found that drinking plenty of water plus an arch support would help. After two nights in a row of these cramps, I wore my arch support all day and drank enough water. No cramps.
I was thrilled - but my point is, you can get a basic arch support elsewhere cheaper without all the strong-arm sales techniques. I won't ever go to the Good Feet Store again. Shop around and avoid the Good Feet Store. And if you have the same type of cramps that I had - drink lots of water and wear your arch support - but buy it from someone else.
LEXINBGTON, MASSACHUSETTS -- I was in a lot of pain and it was still 3 weeks before I could see my orthopedic doctor. I went into the store and was sold 2 pair of inserts plus a pair of black inserts. I was given a schedule on how to use them. After 3 weeks my foot problem was not any better in fact my good foot was now hurting. My doctor said that these were too hard and not to wear them. She said unfortunately Good Feet takes advantage of people and people on fixed incomes spend a lot of money and then cannot return them. She said that she wishes someone would picket them.
The following Saturday, I went into the store and the owner was not there that sold them to me. Another women working there wanted to change the inserts but I said, "no, I want my money back" and that they were hurting me. She took them back and signed my receipt and told me a check would be sent for $211.00 and that was less the $20.00 restocking fee which I agreed to.
A week later the owner called me and said that he was not going to take them back and that they were mutilated. "come in and we will talk." I said no and that I want my money back. My doctor said that they were hurting my feet. "Have her write me a letter," he said. It was within the 30-day return policy. I was angry and was not nice to him on the phone I will admit. Within a week he left a message and said, "I put a check in the mail." When I got the check It was for only half the amount. He said he would not pay me back for the sales tax because it was already paid to the state.
In Massachusetts, it is a state law the sales tax has to be returned if you have a a sales receipt to the customer. I printed off a copy and brought the check and all of my paperwork to him. I showed him the receipt with his sales clerk signature on it along with the amount to be refunded and he asked me, "Who it was?" I said, "you don't even know who your employees are? Do you think I forged this?" "Okay what do I have to do to get rid of you?" I told him I wanted my money back. Please do not solicit this store. Go to CVS and buy their inserts which I have done. They have given me much relief for a fraction of the cost.