BELLINGHAM, WASHINGTON -- I bought the Good Feet insoles while I was on a cruise. I have an $800, custom made orthotic, but I have to wear it in a heavy duty running type shoe, and I wanted something less... clunky, w/ my formal gown. The Good Feet insoles were $200, and the man who sold them to me, said I could try them on the cruise & if I wanted my money back, he would honor that. I have an arthritic cyst in my foot, and periodically ragged edges of tissue around the cyst, get caught (rather like ragged edges of the meniscus get caught in your knee). In both cases, it is very painful!
Since I started using the Good Feet insoles, there has been no catching of the edges of tissue around the cyst, BUT, the only time in the last 6 weeks that I used the custom orthotic, my foot went out after about 3 hours. I was in excruciating pain. Please understand, my foot still gets sore and achy, so the insoles are not a "cure" for my problem (there is no cure), but I can be on my feet for 3 or 4 hours w/o the excruciating pain happening. I still think they're terribly expensive for what you get, but I can wear other, nice shoes and they have definitely helped me.
ALBUQUERQUE -- I have worn Good Feet orthotics for several years and they really helped with my plantar fasciitis. I kept the maintainers but I ended up giving the actual orthotic to my sister and they really helped her too. I recently was diagnosed for tendonitis and could barely walk so back to Good Feet I went to purchase the orthotic/arch support. After wearing them for a couple weeks, my feet hurt so bad and the tendonitis was worse. I took them back only to discover that they would not give me my money back. I was well within the 30 days of returning. I finally talked to the store owner who agreed that he would only give me a partial return and I had to buy a pair of shoes. Ugh!
I ended up buying a pair of Merrells, which are great shoes and they really help with my tendonitis. I like Good Feet but I don't think the orthotics are good for everyone. They definitely worked for plantar fasciitis but not tendonitis. I appreciate that the owner gave me a partial refund and I am happy with the Merrells but I will think before I refer them or purchase anything from them again because their return policy sucks. I mean come on - if something doesn't work for someone, give them their money back if they come back within 30 days.
Are they so hard up that they had to force me to buy a pair of shoes from their store? Not great to do business with, so I'll most likely not go back to Good Feet again. You can get the same relief with Vionic or another good supportive shoes.
NORTHGLENN, COLORADO -- DO NOT BUY FROM THE GOOD FEET STORE. As stated above we paid $1583 for 3 plastic inserts that causes me more pain than I can tolerate, even changing the inserts I am still in pain. I am in my 70's and the salesman is real smooth in the presentation but does not verbally tell you THERE IS NO REFUND IF THESE PLASTIC INSERTS DO NOT HELP YOU. Then he overcharged me on my credit card and the product came to over $1800 for 3 plastic inserts that have hurt my body so terribly.
This is really a scam. They do not answer their phone at the store in Northglenn, CO either. You have to drive down to ask them to charge you correctly and they keeping charging me more money. Go see your doctor, this is a real scam and no way to help the elderly or anyone if the inserts don't work. You are stuck with an unusable product and sicker feet using them. Oh, the sales pitch is so convincing, but customer service is an F minus. You will be stuck with a no return set of plastic and out of a lot of savings money. BEWARE I cannot see well and they should verbally tell you everything about NO RETURN or REFUND. May Karma give this company what they deserve in return.
PHOENIX, ARIZONA -- In September 2015, my sister and I enjoyed an Alaskan cruise together and attended a foot seminar the second day. We both bought a pair of Good Feet and followed instructions about wear time. During the pitch after the presentation by the personal trainers, I volunteered to be the model. Immediately, I felt relief from a myriad of problems: plantar fasciitis, bone spurs, drooping arch, peripheral neuropathy, etc. I made the first purchase of the group. The trainers fitted my sister, using the step pattern method (as they had done for me), and we both walked out happy campers. Two hours later, we both commented at the same time that we couldn't believe the difference.
Nearly every day of the cruise, especially on excursions that involved a bit of walking, one of us commented about the positive results. I now have orthotics I can wear with sandals; the ones my podiatrist ordered years ago are too thick. The walking pain in my feet returns only if I wear sandals with no back and cannot use the Good Feet. I limit my time in those shoes. My neuropathy has not disappeared at night, but it no longer wakes me up with pain. I notice it only if I wake up on my own (restroom visit, etc.).
My sister has had the same long term results. We have both said several times that, of all the money we spent on the cruise, that $200 was some of the best-purposed cash we laid out. Yes $200. So my advice is treat yourself to a cruise and save some money. From reading other reviews, it sounds like you will undoubtedly spend $1000 if you go into the store. (FYI - We were on the Norwegian Jewel.)
TIGARD . OR. 97223, OREGON -- I made an appointment with **... She never told me that their program in order to work I would need 2 or more different arch supports.. Sold me pair of $150.00 athletic shoes which I did not know were mens shoes until I got home and looked at the box that said men and a pair of arch supports... I later found out that she put me into men shoes because she did not have any women shoes in the store at that time and never told me... And I started noticing how wide these shoes were and my problem that had with supinating out was getting worse because men shoes were too wide...
I had a pair of Good Feet arch supports from years ago that I only wore a few weeks and they were too short for me and the store that sold them to me went out of business. They were new and the Tigard store gave me a discount of $59.99 off of my new supports and took the old supports.... then within a week I was hurting on the top bones of my of feet so bad I could not step down on them and in week the shoes were coming apart.. All of the lining was pulling out.. I explained to ** at the time I purchased these new supports that I had a very new knee replacement and would these supports hurt the healing of my knee.. "Oh no." she said.."it will help."
A month went through suffering and I then got the manager on the phone of the Tigard Oregon store and told him what was wrong... He told me to come in and they would put me into a different support... I went into the store and a man called ** sat me down.. And proceeded to be as rude as I have ever experienced... He informed me that I would need more than one support to even make this program work. And I was never told that. And then I was told that these supports do not work with athletic shoes.... First time I had been told that... When I was sold the wrong kind of shoe???
I told him the shoes were faulty and I was sold a man's shoe and he argued with me that they were women shoes and I told him I am sorry that I left the box at home but if I came back to get a return these shoes I will bring the box to prove to him... He told me that there is no returns and would have to pick out another shoe. He proceeded to measure my foot and he said 10 .5 and I told him to let me stand up and measure with my weight on the unit he will see I wear an 11... And he pushed on me and told me to sit down and let him do his job... so rude..
I wanted to throw his stuff at him and leave but I knew they were not going to give me my money back and I as forced to stay and put up with this rudeness.... They ordered me a new shoe and put me into a different longer Good Feet support.. That was so long that the support arch sat very close to the center of the foot.. not at all where the arch is.. the more I thought of the abuse I called and made an appointment with the store manager.. (mind you this guy was new and would not honor and return and would not give me back my own supports that I traded in or even the money for them that they discounted me on the whole buy.
So gave me a credit on my debit because the shoes were defected. And forced me to take the support money on a gift card that would force me to spend my money in there store... minus the $59.00 that they gave me as a discount for my own supports that I came into the store with, I did not get the $59.99 for my own supports or the supports.....
I took in a letter from my doctor stating that this was not the time for me to be wearing hard core supports with the fact that my knee replacement surgery was so new and the knee was not healing correct and they possible might reopen the knee and or put me into a leg brace..
And the doctor and, the physical therapist both stated in a not to Good Feet that I should not be trying any other than what the doctor puts me in for fear of making my leg heal wrong.... When the leg was already not healing even.. I filled out a refund request and gave this manager the note from this surgeon and physical therapist... I told him at the end of this horrible meeting of rudeness and non complacent comments, I told him that this can't be legal that they would ignore the fact that if I keep these supports it could injury the quality of my healing correctly... and I think maybe I might just call the attorney general.
Then this rude rude man told me that if I continued to give him more bad time he would just ripe up my request for a cash return and my doctors notes.. that I could just go to you know where... Be all moral standards the couldn't care less about the way my leg would heal and the fact that if the leg does not heal right I will never be able to walk correctly... These people are abusive and rude and need to learn the meaning of good business tactics.. professionalism... and integrity.. These people are parasites even the other people who work in there lie and are rude.
There has to be times that giving a person back their money and letting them go when it comes down to their health and well being.... It is a shame that hanging on to that money means so much to them.. By the time I am through they might have not lost my money but they will reap the harvest of there bad deeds..
I own a Beauty Shop that serves 400 people month... business runs on word of mouth... Good Feet already has a rating of 2.. Let me see what I can do to help them lower this.. I am a 75 year old who has leukemia and all of that did not matter. Keep the mighty dollar Good Feet. I will be contacting the Better Business Bureau. The attorney general and the television station fraud and consumer department.. you can all look forward to being on television.
The manager of Good Feet at Tigard Oregon told me that it did not make any difference what my surgeon, who graduated when he was 27.. top of his class at Stanford had to say he had been in this business a long time and he knew more than my surgeon... Now you can all laugh because this has got to be the biggest and longest and most pathetic complaint of any company that I have ever experienced.. Never in my 75 years have I ever ran into such mongers...
I purchased the inserts because of plantar fasciitis. After 3 months the problem persisted and standing on the arch supports was very uncomfortable. I returned to the store and was told I had the wrong insert. That I needed one with more aggressive arch support and the "golf ball" feeling. The plantar fasciitis persisted and I now have a numb spot on the ball of the other foot. Be very careful if you buy these inserts as they are very expensive and not returnable. I won't be going back.
TIGARD, OREGON -- I went to the Good Feet store in desperation, seeking relief from my foot and, especially my back pain. I was shocked to find the system cost over $1000 to buy, with no return or refund policy. My husband paid for it knowing how desperate I was to be out of pain. Now I feel guilty, using our hard-earned money for a product that doesn't deliver... not worth it.
APPLETON, WISCONSIN -- The supports I bought did not work. My feet have continually gotten worse to the point now where both of my feet are numb all the time. I have tried to give it time in hopes it would clear up. But does not appear to be happening. I want to send them back and get a refund before I cannot walk at all. Thanks.
TULSA, OKLAHOMA -- Fake sales lady pushed me into buying something that helped in the store, then became a nightmare after I wore them exactly how I was told. Wow. They do a great smoke and mirrors job and then you can't return them!!! They are a wearable item. It's not underwear. Just clean them up! It's plastic! These people would do great selling used cars no one else wants. They would make a killing and I am worse off physically. They don't care.