I went to the Good Feet Store to get orthotics on the advise of my massage therapist (a conversation the first commenter is not privy to) because my arches are so high. I asked the woman what if I don't like them or they're not for me? She told me I had 30-40 days to come back in. Pretty slick wording. She never said that sales were final and I didn't see the sign next to the register. When I went in today to return them because they have caused severe pain in my right foot, she told me they have a no refund policy and hinted that my shoes were to blame as the orthotics fit perfectly to my foot.
I told her I had no problems with my feet until I started to use their product and I reminded her again about the conversation we had where I specifically asked her what if they don't work or I don't like them. She re-stated their policy. I held my ground and asked for a corporate address and phone number because I was going home to call and get my money back that way. She again stated the policy, I again reminded her of our conversation and the fact I had no problems with my feet until I started using their product and she backed down and gave me my money back. I feel lucky I got a refund after reading some of these comments.
I never had a problem with my feet until I used their product!!! Educate yourself before you buy from them... I had seen a podiatrist a few years ago and got orthotics from the Dr. One of the sales pitches GF uses, is they are made to align the body and position the foot the way it's supposed to be and not just an orthotic molded to the shape of someone's foot. I thought I would try it. They didn't work, I wore them a little over a month and have experienced great pain in my right foot. I have been barefoot for 24 hrs and pain is subsiding. Just be aware of their slick ways and no refund policy.
I am the owner of one of the Good Feet locations on the East Coast.I bought into this Franchise after working for Good Feet for 5 years.I have been an owner for 2 years.I am not defending any comments made on this web site.I would like to explain that the opinions of others may influence some of those that would normally find relief with Good Feet's Arch Supports, may not come in, because of someone's bad experience and I apologize for that.I am sure there is a lot of complaints about other companies as well. First of all our arch supports are made in the U.S.A. Secondly you can't please all. Even though I give it everything I've got. Business's price their products on quality and survival of a retail store. There are start up costs,Franchise fees,store front costs,employees,training,taxes. inventory,and advertising costs,need I go on. Our refund policy depends on the store,keep in mind we are not in the business to sell used arch supports.I did not buy this business to scam anyone,in fact I withdrew my life savings to open a Good Feet Franchise.I love the Good Feet products and what it has done to bring the quality of life back to those who have suffered,with back,knee and foot pain. There maybe a few who are unhappy,but here at Good Feet,I have had tears of joy,hugs and happiness,repeat business and I look forward everyday to come to work,so that I may make a difference in someone's life.I call it my little miracle,I found my niche in life. How about you?
FORT COLLINS, COLORADO -- I have extremely flat feet and plantar fasciitis, on a recent business trip to CO my feet were killing me, it had been getting progressively worse and nothing was helping, and I could no longer stretch my feet out enough to ease the pain, and I was losing sleep to it as well. So I went in to the Good Feet store hoping to find relief. After fitting through a few different supports I decided to bite, the pain was really bad that day and I was on the road for 3 weeks so no doctor visit was possible.
Earlier a Physical Therapist friend said that it would be hit and miss with doctors trying to fix this as well. So I paid the big bucks -$700 for 3 support sets and a pair of new shoes and thought if it doesn't work well I'll take another financial beating. I had already spent probably over $150 for all the Doctor Scholls type garbage during the previous months and that got me nowhere - it never helped and any of those store bought arch supports caused more pain. I'm on week 4 since my visit to GF and the things are working, I'm able to walk with minimal or no pain, sleep without interruption and I am now working out again, something I had stopped 6 months ago due to this.
So this process seems to work for me, but I can understand others having complaints. The bill of sale is a real snake oil deal with you only able to get store credit if you want to return. I was surprised when I read over all of that in the store and I almost walked out, except my feet weren't hurting as much after I walked around for 10 minutes with the "exerciser" support. I'm not sure how they stay in business with this type of contract. Had I not been on the road, I would have immediately walked out after reading the Good Feet "sales contract" and found a podiatrist.
Judging by the other reviews - getting relief is hit and miss, I think it was more luck then science that these things are working for me. I look forward to trying these while skiing, I have custom orthotic foot beds for my boots - 3 years ago I spent $200 on those and I could hardly stand the pain they inflicted - no refund on those either, so again I feel I'm just lucky with Good Feet.
FRESNO, CALIFORNIA -- I have chronic foot pain, and wear orthotics. Mine were custom made a few years ago and are getting worn out. I went to Good Feet store at a shoe salesman's suggestion. As it turns out, they sell mass produced orthotics for an astronomical price. The salesman took an imprint of my shoe, acted very knowledgeable, threw out some terms about my food pronating, etc. He then got me a handful of orthotics matched one to what I already had in my shoe, and stuck it into my shoe. He told me it was 189$! ...and when his I told him that my custom made orthotic had been made for much less just 5 years ago, he gave me some song+dance about it having been 'so long ago', etc.
Since I needed them, I bought them. Soon, in a few hours, my feet started hurting badly. I went to return them, and, well - you guessed it - they do not take them back as they have been 'custom fitted'. That is a lot of non-sense. These plastic orthotics are probably made in China for 1$ each, and are hugely marked up. This is probably the most expensive piece of plastic you can buy! I realized that I could have gone to a podiatrist and he/she would have custom made these + insurance would have covered (some of) the cost of the podiatrist visit.
Plus, there are online stores that actually custom make orthotics for much less. What makes these salesmen qualified to 'fit' these orthotics?? As it turns out - 1 week of training in the subject. Probably enough to learn some technical terms to impress people. Avoid this store!!!
CLACKAMAS, OREGON -- I recently started having pretty severe pain in my feet from plantar fasciitis. Out of pain I found myself in The Good Feet store hoping to find some relief. The sales person was very polished at his job and I recognized that I was being pulled in to an expert sales pitch. The entire in store experience felt very choreographed to me. They have a
policy of no refunds. The price tag was shocking at $1000! I asked which of the 3 inserts would be most helpful to me as I could not afford spending $1000 (each insert cost about $300). The skilled sales person insisted I need all 3 to ensure relief.
Out of my pain and desperation I went along with it. I started wearing these things and then went online to read reviews. I saw negative and positive reviews. The negative ones fueled my fear that I had once again been duped
by a salesperson that was more clever than me. I continued wearing them as instructed. They hurt my feet and feel as if 2 balls are pushing on the front of my arches. I continued wearing them anyway. Doubting that these would work. In addition to wearing these I also do exercises to stretch the tendon in my feet.
It has been about 6 weeks and my feet feel about 90% better. These things took time for my feet to adjust to them but for me they work. However, I did not need 3 inserts. I don't even wear one of them. I wear The Strengthener and The Relaxer. In the end I no longer feel I was duped and I have the relief I was seeking when I walked into their store. I am able to increase my hours at work so I can make more money so I can pay for these expensive inserts. It was worth it. For me.
URBANDALE, IOWA -- I had received a new knee replacement after several major knee cartilage injuries. I lost 20% of my knee extension and despite all the PT there was just no way I would ever physically be right again. I also suffer from major arthritis in my right foot. After receiving a pair of orthotics from my podiatrist, I was still suffering from leg pain and cramps. My knee would go out without warning and down I would go. I'm 56 so not a spring chicken anymore. Well my mom asked me if I had tried the Good Feet store and I told her no but I would certainly check them out.
When I arrived I had a great sales woman who was very knowledgeable and helpful. She told me of the 3 step insert plan, but didn't pressure me to buy all three. I ended up getting the 2 necessary inserts. She even set up a payment plan so I didn't have to pay for them all at once. I have been wearing the inserts since day one. I am a Bio Lab Tech and a Federal employee. Only a few more years to retirement. All I can say is these inserts have strengthened my bad leg and I walk a lot straighter than I used to. When my knee is tired and tries to go out- the inserts regain my balance, catch me and I have not had another fall since I bought them.
So my personal experience has been very positive. Because of these inserts I will be able to keep working until my retirement age at 60. I can't brag enough on how these inserts have been a life saver for me. I won't have to go out on disability at this point and am so happy about that. So thank-you Good Feet for helping me be able to get better on the right leg/foot, and even though the inserts are expensive I would highly recommend others to try them.
I think the most important thing before going into a Good Feet store is to know for sure what type of correction you need. If the staff is not friendly, try another store. In my experience this store and staff are top notch! Thanks Good Feet for helping me to get to retirement, and thanks mom for telling me about Good Feet!!
CLACKAMAS, OREGON -- I was greeted by Justin and was immediately comfortable with him. He offered me bottled water and sat me down in a chair with a back support. He spent time doing imprints, balance tests, measuring my feet with the good old metal device shoe sales used to use. I explained my Morton's Neuroma, sciatica, and peripheral nerve pain. He listened and charted all my problems, left me with a few forms to fill out and a price list as he went back to select the inserts for my needs. I was mildly shocked but not intimidated by the prices, but was eager to find a fix.
After trying a few primary inserts and taking a few laps around the store he surmised from my responses that I may need a different one.
Once we settled on the first insert he explained the break in procedure of all three inserts. He explained that it is like starting any exercise routine, you start out slow and build up your comfort level and it is similar to Physical Therapy (which I am VERY familiar with) You have to take in steps, be methodical, and have patience.
He explained the no return policy, but said to come back in a month for a new imprint to check on progress, good or bad, and make any adjustments and I had a year to come back in as necessary.
I believe most who are unhappy with Good Feet didn't go with the full program to save money, or didn't follow the instructions or didn't give the system time to work. It's like getting braces on your teeth. You won't get results right away. In fact braces cause much discomfort before they start to work.
I don't think Good Feet would be expanding through the country if they weren't doing something right. The cost of the inserts isn't about the cost of making of them, it's about the research and patents behind them. Same as with the drug companies.
THE WOOD LANDS, TEXAS -- I am a longtime sufferer of sever back pain. After several professional opinions, I realized I was going to have to live with the pain or have surgery. I decided not to have surgery & just deal with significant daily pain. That was until Kristy Hulvat fitted me for my Good Feet inserts. I was EXTREMELY skeptical, but in just hours I started to notice a difference. I am now able to go throughout my days with little to no pain, including intense CrossFit workouts! Good Feet is AMAZING! I now have my daughter, who is a competitive cheerleader/tumbler and my husband, a firefighter/rescue swimmer wearing their Good Feet inserts. Thank you Good Feet & Kriisty Hulvat for giving me my life back!
PORTLAND, OREGON -- In the store the inserts felt good. I was told to wear them for just a bit each day until gotten used to. When I checked out, after payment was made, she said they did not have my size that she fit me for but she had some that would work. Why could I not have the ones I wore in the store? Why did I not throw a fit, because I believed her, she is the professional. Well, in calling back and complaining, NOT one person in that store has good customer service. While trying on a lady walked in and was yelling how they were a rip off, I should ave walked out then. I walked in that store with tears in my eyes because of my hurting feet. I was under the impression they could help me. Boy was I wrong! I also had an issue with my card being declined for my second payment because it was a temporary. Every phone call I had with them about getting it resolved was very rude. I saved every message from them just in case needed. I am very disappointed!
ORLANDO, FLORIDA -- I am on the same boat. My horrible plantar Fascitis pain took me in to the Good Feet store and at the moment that I tried the classic arch support I felt good and bought them for 300$ plus tax and 50$ for the insoles that goes on top and now that I'm stock with a store credit the insoles made my condition worse 1 week after having a shot of Cortisone. I was feeling 75% better from my pain before walking in the Good Feet store and 1 day later after buying their arch support my pain was like before the shot. 100% pain.
Thanks God that Cortisone shot on the plantar fascia last about a month working and in 2 days I was a lot better.
Educate yourself before walking in Good Feet. If you have plantar fascitis just get a pair of good shoes like SaS Or Propét and buy the POWERSTEP PINNACLE MAXX INSOLES and you will be thankful at the end when the pain disapear.it will take some ice and stretching of the plantar fascia so please educate yourself about it.
I learned the hard way!
FORT COLLINS, COLORADO -- I heard the ads and was told by a friend that Good Feet helped her knee pain, so I went in hopes of relieving my heel pain, which my doctor said was most likely plantar fasciitis. I was convinced by the salesperson I needed the whole package (all three really cheap plastic inserts) for $900. I knew it was a gamble and not an absolute guarantee that they would work, but I went for it anyway. Unfortunately trying the various inserts and getting refitted twice, the pain in my heel got worse, not better. I finally went to see a chiropractor for help, he said he sees a lot of people that went to Good Feet and found no relief. He said my issue was a tightness in my Achilles tendon and muscles in my calf and had nothing to do with my arches. He did some work on my calf and the pain was gone right away-no inserts! I am not saying that Good Feet inserts might not work for some people, but I highly recommend seeing an expert (doctor, chiropractor) before letting a salesperson at a store try to tell you what is wrong with your feet. And then spending a ridiculous amount of money ($900) on really cheap plastic inserts that are mass produced and probably cost $2 to make.
They do give store credit, but after all the "re-stocking fees" and what not, I will get to spend maybe $500 on overpriced ugly shoes. Not really how I want to spend my money.
Please, have your feet checked by an expert before giving this company any of your money.