Preview Review

Next Review

Good Feet Consumer Reviews - Page 4

Most Popular | Newest | More Options >
More filter options:
Felt Scammed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LONETREE, COLORADO -- I walked into The Good Feet Store and asked the price range for arch supports. I was told 200.00 to 400.00. Pricey but I'm worth that if it will help me with knee and hip pain. I walked across an ink blot and made impressions. Easy enough! Then I'm presented with 3 arch supports. One that I will work up to and one for walking or hiking and one for my house slippers. (Really! In my house slippers?) So then came the pitch! Over 900.00! I told the sales person I only had 500.00 left on my flex card and the 900.00 was way out of my range. But like magic I was offered two of the supports for ONLY 545.00!

I just wasn't sold, something told me to NOT make the deal. Just putting in the arch supports the very first time I was told that I was then walking with correct posture. Lol! Really?! That fast? I told him I would be back the next day if I decided to go with his offer and was told the store manager would be back and he was just trying to make it work for me so it was a "today deal or no deal". I walked out and then found all the poor reviews. Yikes! Glad I ran! How are they staying in business?

Replies
Predatory Pricing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SANDY, UTAH -- After seeing their infomercial and being in severe pain, I made an appointment. I was so desperate for relief I did not do my "due diligence" to check reviews before I went. I expected to pay a price for a proprietary idea but had no idea it would be so exorbitant. I signed some disclaimer, I am ashamed to say I did not read, when I first arrived. I was got three plastic inserts, insoles to cover them and one pair of shoes (regular New Balance shoes, retail $59.95) and was charged $1,168.

I nearly had a heart attack on the spot and was so dumbfounded I caved and paid and walked out still in pain (I did not expect instant relief). This is nothing short of predatory pricing aimed at people desperate to get pain relief. I hope others will do their "due diligence" and check reviews before they ever try this. I was ripped off royally.

Replies
What a Rip Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBANY, NEW YORK -- The people in the store were very nice and seemed knowledgeable regarding their product. But all that seems to be done is to take an impression of your feet and supposedly go into another part of the store to go over the results. My husband has an artificial knee and hip. He is in considerable pain when walking. I suggested we go to the Good Feet Store to see if they had anything that would help him. The salesperson came out with a hard piece of plastic shaped supposedly bent to the shape of his feet. We even bought sneakers. The whole bill was almost seven hundred dollars. I feel we were ripped off because his pain became worst while he wore them.

Seeing all the commercials on TV praising how they felt after using the inserts I think the whole thing is a sham. If we were to do something I would go to a podiatrist. I have told everyone I know who are thinking going to the Good Feet Store not to. It was like throwing money down the drain.

Replies
Excellent
StarStarStarStarStarBy -
Rating: 5/51

NEWTON, MASSACHUSETTS -- I couldn't get out of bed without stretching and rubbing my feet for at least 20 minutes - I had horrible excruciating pain coming from a bunion on my feet and on my feet for up to 16 hours a day for 20 years. I had actually switched jobs to a bus driver because of this situation.

I went into the Good Feet store and I was instantly amazed at the relish I felt in the store, I bought them after walking in them for an hour in the store, I didn't care what people thought. I was going to walk an hour and then before I bought them I had instant relief. My husband had released about three days later after following the instructions for use.

We're both very satisfied. I haven't had that pain in my life for 15 years since I've been wearing my orthotics. I recommend this but look at the wear on your shoes. Tells you a story about the problem... do your homework. Best $$$ I ever spent, lifetime guarantee. I brought my orthotics back about 8 years after I purchase them and they replace them with a new pair as soon as they started to get a little bit bendable.

Replies
Advertisement
Arch/Insert Supports
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

TULSA, OKLAHOMA -- Although the staff are very friendly, the products did not work for me. I asked questions prior to buying the product and they gave me all the right answers which later were the wrong answers. They also tell you you have 90 days to return the product but what they don't tell you is the 90 days is to make adjustments. I should have read the receipt before they rung up the product because on the receipt (after the sale) it tells you NO REFUND.

I have a narrow foot and I told my salesperson I had a problem with my foot lifting out of my shoes with previous supports and he assured me it would not happen with these. It did. They do the testing in a pair of shoes they sell and it feels good in the store but go home and put on a pair of shoes you wear and it is a whole different feel. I got an adjustment but fast forward I have $1200 worth of supports sitting in my closet.

Replies
Poor Quality Shoes, No Returns
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WICHITA, KANSAS -- CAUTION: Don't buy the shoes there. At first I was very happy with my experience at Good Feet. The orthopedic inserts did help with my foot pain a great deal. The representative insisted I needed to also purchase their Brooks Shoes, with the inserts "for the good of my feet." I had never before spent over $150 for a pair of shoes, but decided to go ahead. However, the Brooks shoes started falling apart within four months (and I don't have a real active lifestyle - I'm not a runner). Because they cost so much I was expecting better quality and longer life. I have known of Wal-Mart shoes that lasted longer than four months!

I took the shoes, with receipt and original box, back to Good Feet; but the personnel adamantly refused to consider replacing my shoes. I was furious. These people don't have basic customer service skills. As a working professional, if they had replaced the failing shoes, they would have won me as a customer for life. Most likely I would have come back yearly for upgrades and new products. As it is, I will never set foot back in their store because of their attitude; and will warn all my associates away from them as well.

I have since, on my own, appealed directly to Brooks Shoes (the manufacturer) for replacement product. But Good Feet should have made good on this, or quit selling inferior product. Lesson learned: Buy their inserts, but don't buy the shoes they try to tack onto your purchase.

Replies
Buyer Beware - They Prey on People in Pain & There Are No Refunds
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BROOKFIELD, COLORADO -- Buyer beware -- you cannot get any type of refund from this company. I was in so much pain. After seeing the commercial, I hobbled into the store looking for relief and they sold me the farm... it took me 2 credit cards just to be able to pay them over $1,000 for the arch support system and shoes. I didn't have my reading glasses with me so when the salesman told me where to sign he never mentioned the strict no refund policy.

After wearing the supports for 3 days I realized what a bad decision I made. My condition just got worse and worse. I found an orthopedic surgeon to examine me, I have chronic planters fasciitis, one of the worst cases he has seen. My foot is in an air boot now trying to get the swelling to reduce before I have surgery.

I took a letter from my doctor to the store, explained everything and the sales woman was incredibly rude. She told me I signed their agreement and there would be no refunds, only store credit. I explained that I can't use anything that they sell but she just made me feel old and stupid. I am humiliated for falling for these types of sales practices. I was so desperate for relief and I made a really bad decision. There is no excuse for treating customers this way. Please be careful before you shop at this store.

Replies
Not Good at All
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MERIDIAN, IDAHO -- I went in because I wanted to see if they had something to help with my Achilles tendinitis. The salesman assured me that their arch support system would alleviate my problem. He fitted me with a pair of arch supports and I asked him "How much?." "$329," he said. He didn't tell me I needed two more pairs and that I'd be spending over $1000. I followed the recommended schedule and now, after 30 days, my condition is worse. I'm out $1046.22 and need to have surgery to repair my Achilles which will probably cost me $40K. These guys use sleazy sales tactics and the product is nowhere near worth that much. Don't go here if you don't want to be ripped off!

Replies
Advertisement
Shoe Inserts
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ST. LOUIS, MISSOURI -- I have Rheumatoid Arthritis, and have had numerous surgeries on my feet. I had already used custom made inserts, bit the leather finally wore off and I could not use them anymore. Also, the Insurance companies will not cover the cost of new ones.

I went to the local store in South County and was given the whole routine, the sales lady did not tell me I could buy just one set. I was prepared to spend at least $200.00, but the set that was going to help me after everything was totaled up, came to over $1000.00. My husband had just passed away 2 months before, and the money situation was very tight. I was desperate for relief and I went ahead and made this purchase.

Forward to 2 years ago, a very recognized foot surgeon in St. Louis that I was seeing about another foot surgery, looked them over and told me he did not think they were doing my feet any good, and suggested I stop using them. He told me that Good Feet takes advantage of desperate people and overcharges them for these products that do no good for their feet. I wish I had walked out of their store that day, because ironically, I would have paid a lot less for custom-made inserts, even without insurance. Stay away from them, they have even closed the South County store and have only 1 in Missouri, and 1 in Illinois. Buyer beware.

Replies
Arch Support
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

ALBUQUERQUE -- I have worn Good Feet orthotics for several years and they really helped with my plantar fasciitis. I kept the maintainers but I ended up giving the actual orthotic to my sister and they really helped her too. I recently was diagnosed for tendonitis and could barely walk so back to Good Feet I went to purchase the orthotic/arch support. After wearing them for a couple weeks, my feet hurt so bad and the tendonitis was worse. I took them back only to discover that they would not give me my money back. I was well within the 30 days of returning. I finally talked to the store owner who agreed that he would only give me a partial return and I had to buy a pair of shoes. Ugh!

I ended up buying a pair of Merrells, which are great shoes and they really help with my tendonitis. I like Good Feet but I don't think the orthotics are good for everyone. They definitely worked for plantar fasciitis but not tendonitis. I appreciate that the owner gave me a partial refund and I am happy with the Merrells but I will think before I refer them or purchase anything from them again because their return policy sucks. I mean come on - if something doesn't work for someone, give them their money back if they come back within 30 days.

Are they so hard up that they had to force me to buy a pair of shoes from their store? Not great to do business with, so I'll most likely not go back to Good Feet again. You can get the same relief with Vionic or another good supportive shoes.

Replies
Top of Page | Next Page >

Good Feet Rating:
Star Star Empty star Empty star Empty star
2.1 out of 5, based on 239 ratings and
264 reviews & complaints.
Contact Information:
Good Feet
2270 Cosmos Ct
Carlsbad, CA 92011
800-509-4535 (ph)
www.goodfeet.com
Compare Health/Fitness Companies