91606, CALIFORNIA -- My friend and I both went to the Goodyear in North Hollywood on Laurel Canyon for some car repairs. She asked for an oil change on her car, and I asked for a battery for mine. They started by telling her that in addition to an oil change, she needs a transmission flush, a brake system flush, a new serpentine belt, a new cabin air filter and 4 new tires. She informed them that she has just had a full 30,000 mile service performed a few months earlier in which the transmission and brake flush were completed, but they continued to insist that it hadn't been done since she purchased the car (It's a 2005 Toyota Matrix with 44,000 miles on it).
Finally, she asked them for pricing. We didn't get very far because they quoted $71.95 for the cabin air filter not including installation costs. I stopped him there asking for an explanation of how an air filter could cost $71.95 and his explanation was, "We use quality parts." I asked him, "Are you serious? It's 16 inches of cardboard." He just stared at me blankly. So, I turned to my friend and said, "We can buy that at Wal Mart for $20." To which he replied, "Maybe you could find it for $40." So, I said, "Okay, fine, lets say it's $40, that's still $32 of mark up. You think that's acceptable?" Again, he just stared at me blankly.
And the cost of the battery? $148.00. I told them to keep it. After telling them to do the oil change (AND NOTHING ELSE) and leaving, we received several phone calls trying to sell us the additional unnecessary services. Meanwhile, we went over to Napa around the corner and picked up the filter for $20 and the battery for $92. These people are rip off artists. They try to sell services that are unnecessary and mark parts up 50% and more.
I bought a set of Goodyear Viva tires. I have 50,000 miles on them, but my steering wheel started vibrating so I stopped at the local Goodyear store to have them check everything out. They told me that the right front tire was "separating". However, even though they make them for Walmart, they don't sell them. He said that they haven't sold them for 16-17 years!
Goodyear would not stand behind their product. They said that I had to go back to Walmart. So I did. While I waited... for 1 1/2 hours. I reviewed my options and did some online searching. Seems that I'm not the only one who has this problem! Goodyear and Walmart both know of the safety issue, but continue to manufacture them and sell them! I then found out that all Walmart was going to do was discount the price on another Goodyear Viva tire. I decided not to pay for defective tires that would have to be replaced in a year or so, and deal with the lousy service as well. I walked out. Hope you all do too! Safe driving to you!
Update: It's actually been 2 1/2 years, not 1 1/2. But in answer to the question posed in the comments, yes, I guess I did drive an average of 1600 miles a month! Wow! But the reason that I say I would be back in a year to go through this whole thing again is from other peoples reviews... I do have 3 other tires that the service man from Goodyear said were going to do the same thing. The warranty with these tires is 65,000 miles.
PISCATAWAY, NEW JERSEY -- I had two new year tires from Walmart of Goodyear Viva 2 brand. I also purchased the road hazard policy from Walmart for accidental damage coverage of Tires. I drove few hundred miles on the tires this month of January 2010. One of the tires blew out due to nail in sidewall of tire and steel lining showing out of treads on the tire. I went back to Walmart and they refused to replace the tire.
They had a ridiculous statement of uneven wear on tire, so they cannot replace the tire even though I had the road insurance policy with Walmart. This was third tire on Goodyear Viva 2 in last two years. The Walmart manager and his two associates ** started arguing with me back and forth on this tire. The tire was of extreme poor quality.
So Goodyear has done it now, they have hired an overseas company to make their Wal-mart tires. I have first hand experience as that says 3/4 of them are junk. I bought a set of Goodyear's three weeks ago and they have left me stranded 3 different times. They blow out quick as well as vibrate and make a nice whap whap whap sound until they do. Goodyear will not offer a warranty and Wal-mart will not honor theirs all over the country. They will not honor mine yet on the 3rd tire because they think its my driving causing it.
I've got news for them, they are going to have to prove I'm driving in my sleep. Take the tire or have it inserted as a suppository because the Goodyear Viva 2 is the worst tire I have ever seen. I'm going to go in tomorrow and try to get cash back because I won't let them to mount another Chinese junk on my car. Ever.
Purchased vehicle with 21000 miles with Goodyear Fortera hl on it. Noticed very noisy sound from front end when driving slower mph. And really much more on black top pavement. Had the wheel wells undercoated helped some but these tires for being not even half on warranty are not good. Have had them rotated every 3000 miles with oil change hoping to get right mix to eliminate the problem but this does not help. Would not recommend to anyone looking for a tire that is road quite. Also just looking at the tire tread wear for 28000 miles now does not look good either. Will have depth trend check done. Will be sending complaint too Goodyear.
LITCHFIELD PARK, ARIZONA -- In doing research on tires for my 2005 Pontiac Vibe, the reports said either Furtuna or Goodyear Tires. The Goodyear Tires had a rebate that implied $80 back per tire if using Goodyear Credit. I confirmed with the manager that the rebate would be $80 per tire for a total of $360. So I went ahead and spent $691 for the tires and the extended warranty expecting the rebate of $360. When I got the rebate check of $80 I called and was told no and was put on terminal hold for a supervisor. The Goodyear store is at Indian School and Dysart in Goodyear AZ. I will never buy a Goodyear tire again because I was lied to directly by one of the managers at the store.
Mom was advised to get her tires replaced and decided to check out the company that she originally bought them from - Goodyear. I just got off the phone with her... she told me how it went and what happened. She went in and explained that she had been advised to get her tires replaced and that this is where she had bought them from. Now Mom is one for being polite. And that was pretty much how she spoke to the employee who helped her. She was very polite. She even made a point of saying how much she liked the brand and model that they had purchased before.
I'm not sure what the employee originally said to her, but during her wait (it did take some time) he updated her that they were "working on it". What "working on it" meant - that man was going out of his way to get her a good discount. Mom didn't even have to ask him to do this. He went out of his way - including calling higher-ups, to get Mom a good price. The end result: I believe the per-tire price ended up being somewhere between 1/3 to 1/2 off. So Mom got the tires she liked replaced at a really flippin' awesome price. =)
We had a left from 295 X 22.5 Marathon LHS Steer tire blow out with catastrophic failure of the tire. We picked up as much of the tire fragments as we could find, took pictures of the remaining tire, wheel, fender and other damage, marks in the road and where the marks started and where the motor home came to a rest. We turned all the pieces and copies of the photos into a Goodyear company store along with estimates to repair the damage, etc. The company store then in turn submitted the information to Corporate in Akron, OH.
A short time later we received a call from Goodyear's adjuster, who said they were issuing a check for the costs of the tire replacement and the damage to the motor home. So, I think that we were treated very well. I think that the key is to supply all the information that you can, tire fragments, photos, date codes, proof of purchase date, etc. You can't just say a tire blew out, without the evidence of what took place and expect a company to roll over and pay on just your word: to many people are should we say not on the truthful side, so companies have to follow guide lines to protect themselves.
We had a similar experience with a Bridgestone tire on a car hauler trailer a couple of years previous to to the steer tire failure and followed the same steps and received payment for all the damage to the tire, trailer, etc. If you follow the few steps that we took, I think that you will be paid what you are due. Give the companies information and help in processing your claim for reimbursement!
CULVER CITY, CALIFORNIA -- Last Sunday I came downstairs to the parking garage and found I had a flat tire. I removed the flat, and replaced it with the spare. When examining the flat tire, I found a nail in it. Since I didn't want to drive far on the donut spare, I took it to the nearest tire place which happens to be Goodyear. I should have known not to go there as I've had trouble with this company in the past. I should note my tires are all in good condition. They are only about 3 years old and have 26,000 miles on them. I get them regularly rotated every 6 months. They have lots of tread left.
When I arrived at Goodyear and asked them to repair the flat, I was told by the manager that my tires were "bad" and they couldn't repair it. When I said that the tires only had 26,000 miles on them and how could they possibly be bad, he pointed to a light scratch on the side of the rubber tire and said it was too damaged to repair, and I'd have to buy new tires.
This man is a liar. I took my tire and went to Sears Auto instead. I specifically asked both the mechanic and manager at Sears if there was anything that would prevent the tire from being repaired. They both responded "No. These tires are in fine condition." Since this is the 2nd negative experience I've had with Goodyear (two different locations), I would highly recommend everyone avoid them if possible!
I drive 50k miles a year doing courier work in 2002 Chevy prizm, have used Goodyear Viva 2's from Wal Mart getting 66k miles out of them with excellent service and only one repairable flat. Also have them on a 2001 Toyota Prius. Much better tire than stock OEM Bridgestones RE92's that would only last 12-16k miles. Goodyear's should go 30-35k+.