KAILUA KONA, HAWAII -- Goodyear Tire in Kailua Kona HI is a ripoff. I take my wife's car to them for a $60.00 dollar diagnostic check cause her car wouldn't start sometimes. Store manager says I need need a new catalyst converter, after $700.00 dollars, wrong part, car still doesn't start. Manager says I need need new battery cables and vacuum hoses, $60.00 dollars later, car still doesn't start. Manager says I need another diagnostic check, another $60.00, then manager says I need a new starter. Starter $150.00, car starts, yeah, oh oh, car dies down the road. Take back to Goodyear.
After 1 month at Goodyear shop, manager says car is ready. My wife picks up car on the way back to work, motor protector cover underneath engine rips off underbelly and flies under the tires and into oncoming traffic. Notified manager, she sent out 2 auto techs (kids) who ended up watching me fix it with zip ties. My wife finally gets on road to work, the car overheats. I open the hood and notice a hole in the radiator. Don't go to Goodyear Tire Kailua Kona HI.
OKATIE, SOUTH CAROLINA -- Tires did not last long. My main complaint is that said I needed to change my transmission oil. I started having transmission problems a couple of weeks later. After consulting with a transmission repair shop and numerous websites and mechanics, and even the new manager of the Goodyear center, they all said the fluid should not have been change. I had to have transmission rebuilt (in my Honda Accord). I asked Goodyear what training guidelines they give their mechanics. They wouldn't tell me. After much research my conclusion is that there is not much training by Goodyear.
I think that the managers of car services like Goodyear, Firestone, Jiffy Lube, etc are good for oil changes, tires if you like their brand, & wiper blade replacements. Nothing else. The managers & mechanics must get paid based on the total number services they do. I think local repair shops owned by local people want to be in business for many years and they know their reputation must stay good for them to stay on business. The local Goodyear service center had 2 managers while I was trying to get them address my issue. The only response was "if I had been changing your transmission fluid, I would have had questions".
LAKE ZURICH, ILLINOIS -- I changed my tire purchase from Bridgestone tires to Goodyear Fortera tires. Immediately experienced road noise which sounded like a defective front wheel bearing. I'm not sure how loud the noise is as I have a hearing problem, so I questioned the dealer that sold me the tires and they told me that they were not aware of any noise problem. Went to my BMW mechanic that has excellent hearing and after test driving my car, told me the noise was coming from the Goodyear tires. Had them rotated but no relief. I would NOT recommend any Goodyear product to any one.
Purchased vehicle with 21000 miles with Goodyear Fortera hl on it. Noticed very noisy sound from front end when driving slower mph. And really much more on black top pavement. Had the wheel wells undercoated helped some but these tires for being not even half on warranty are not good. Have had them rotated every 3000 miles with oil change hoping to get right mix to eliminate the problem but this does not help. Would not recommend to anyone looking for a tire that is road quite. Also just looking at the tire tread wear for 28000 miles now does not look good either. Will have depth trend check done. Will be sending complaint too Goodyear.
LITCHFIELD PARK, ARIZONA -- In doing research on tires for my 2005 Pontiac Vibe, the reports said either Furtuna or Goodyear Tires. The Goodyear Tires had a rebate that implied $80 back per tire if using Goodyear Credit. I confirmed with the manager that the rebate would be $80 per tire for a total of $360. So I went ahead and spent $691 for the tires and the extended warranty expecting the rebate of $360. When I got the rebate check of $80 I called and was told no and was put on terminal hold for a supervisor. The Goodyear store is at Indian School and Dysart in Goodyear AZ. I will never buy a Goodyear tire again because I was lied to directly by one of the managers at the store.
Mom was advised to get her tires replaced and decided to check out the company that she originally bought them from - Goodyear. I just got off the phone with her... she told me how it went and what happened. She went in and explained that she had been advised to get her tires replaced and that this is where she had bought them from. Now Mom is one for being polite. And that was pretty much how she spoke to the employee who helped her. She was very polite. She even made a point of saying how much she liked the brand and model that they had purchased before.
I'm not sure what the employee originally said to her, but during her wait (it did take some time) he updated her that they were "working on it". What "working on it" meant - that man was going out of his way to get her a good discount. Mom didn't even have to ask him to do this. He went out of his way - including calling higher-ups, to get Mom a good price. The end result: I believe the per-tire price ended up being somewhere between 1/3 to 1/2 off. So Mom got the tires she liked replaced at a really flippin' awesome price. =)
We had a left from 295 X 22.5 Marathon LHS Steer tire blow out with catastrophic failure of the tire. We picked up as much of the tire fragments as we could find, took pictures of the remaining tire, wheel, fender and other damage, marks in the road and where the marks started and where the motor home came to a rest. We turned all the pieces and copies of the photos into a Goodyear company store along with estimates to repair the damage, etc. The company store then in turn submitted the information to Corporate in Akron, OH.
A short time later we received a call from Goodyear's adjuster, who said they were issuing a check for the costs of the tire replacement and the damage to the motor home. So, I think that we were treated very well. I think that the key is to supply all the information that you can, tire fragments, photos, date codes, proof of purchase date, etc. You can't just say a tire blew out, without the evidence of what took place and expect a company to roll over and pay on just your word: to many people are should we say not on the truthful side, so companies have to follow guide lines to protect themselves.
We had a similar experience with a Bridgestone tire on a car hauler trailer a couple of years previous to to the steer tire failure and followed the same steps and received payment for all the damage to the tire, trailer, etc. If you follow the few steps that we took, I think that you will be paid what you are due. Give the companies information and help in processing your claim for reimbursement!
CULVER CITY, CALIFORNIA -- Last Sunday I came downstairs to the parking garage and found I had a flat tire. I removed the flat, and replaced it with the spare. When examining the flat tire, I found a nail in it. Since I didn't want to drive far on the donut spare, I took it to the nearest tire place which happens to be Goodyear. I should have known not to go there as I've had trouble with this company in the past. I should note my tires are all in good condition. They are only about 3 years old and have 26,000 miles on them. I get them regularly rotated every 6 months. They have lots of tread left.
When I arrived at Goodyear and asked them to repair the flat, I was told by the manager that my tires were "bad" and they couldn't repair it. When I said that the tires only had 26,000 miles on them and how could they possibly be bad, he pointed to a light scratch on the side of the rubber tire and said it was too damaged to repair, and I'd have to buy new tires.
This man is a liar. I took my tire and went to Sears Auto instead. I specifically asked both the mechanic and manager at Sears if there was anything that would prevent the tire from being repaired. They both responded "No. These tires are in fine condition." Since this is the 2nd negative experience I've had with Goodyear (two different locations), I would highly recommend everyone avoid them if possible!
BOTHELL, WASHINGTON -- A few years ago, I took my car into the Goodyear service station in the Canyon Park area of Bothell, WA. I had made an appt. to have a full tune-up done, and in addition, replace all 4 tires. I dropped it off and walked home (about a mile) because they said the job would take them several hours due to it being a busy day. About 1/2 an hour after I got home, the front desk person called me and she said that the tires my car needed weren't in stock. I felt like they should have had them there since I'd made an appointment and all, but what can you do? So I asked her how long it would take to get the tires in. She said 3 to 4 days.
Of course, I would rather not wait so I asked her if there was anything else we could do... maybe have them transferred today from another nearby Goodyear. She said they couldn't do that, but that they did have some tires in stock that were of a lower speed rating. Now let me say that I don't know a heck of a lot about cars, but this seemed fishy to me. I asked her, "Is that safe? Can that be done without harming the car?" She said, "Yep. It's no big deal to downgrade the tires. In fact, it will be cheaper for you."
So I agreed. Big mistake. I got my car from them later that day and as soon as I drove out of the parking lot I noticed my car was pulling to the left really hard. I immediately turned around, drove back in and explained that the car was pulling to the left. I asked her if they had aligned the car after putting the tires on and she said yes. Just to be sure she had the mechanics check the alignment. They could find nothing wrong. I then explained to her that the car was not pulling before I brought it in and now it was, therefore logic says it must be something Goodyear had done.
She said, and I quote, "We didn't cause this problem. There is clearly some other mechanical problem with your car and we can't fix it. You need to take it to another garage." I should note that when this happened, my car was about 3 1/2 years old and had *never* had any mechanical problems (at 6 1/2 years now, I still have never had a problem except this one).
I was pretty angry but you can't MAKE someone work on your vehicle. So I took it to another garage, one that specializes in Subarus. I explained the situation to them and they said they'd have a look. As soon as the mechanic had it up on the lift, he came out and said, "This car has the wrong kind of tires on it. It requires a higher rated tire. You can't go down in ratings. You have to get the correct tires put on it and until you do, I would not drive it on the freeway. It's unsafe at high speeds." And of course, they charged me $70 for their time.
I took it back to Goodyear with the paperwork explaining the problem from the other mechanic. The front desk woman got flustered and first told me that the other garage was wrong. Lower rated tires were fine and I should just go away. Then she said, "How do we even know it's actually pulling? I only have your word for this." I handed her the keys and said, "Drive it yourself." She refused but she did get a mechanic from their shop to come out with me. Now this is the fun part... we get out on the road and he says, "Yeah this thing is really pulling... so what's the deal here? What's the situation?" Apparently she hadn't explained the scenario to him.
All she had told him was to ride with us and verify if the car was pulling. So I told him about the lower tire ratings and he IMMEDIATELY interrupted me and said, "Oh no! You can't do that. You can't put a lower rated tire on this car. I can't believe she told you that. She really should know better." Her own mechanic busted her!
We got back and I finally got Goodyear to agree to replace the tires with the correct ones. I had to pay the fee to upgrade of course which is fine; the correct ones were more expensive tires after all. However, I felt that Goodyear should take $70 off the price given that I had to pay another garage $70 to get them to admit their mistake. They refused. I was told, "You went to that other garage by your own choice. We didn't tell you to go someplace else." But the thing is... they did tell me to go to another garage!
When I asked to speak to their manager I was told they didn't currently have a manager and that he had been fired the week before. No wonder the place was in a shambles. I tried to write corporate to correct the problem. I explained it and laid it all out to them as I did here. I even attached copies of my receipts from both Goodyear visits and my visit to the other garage (with the part that explained the mistake by Goodyear). The response? About what you'd expect: A letter thanking me for being a good customer a few coupons for $10 off an oil change. Like I'm ever going back to Goodyear to use those coupons!
I think what bothers me the most is even in the end, that front desk person wouldn't admit her mistake. She wanted me to drive off in a car that was unsafe to drive, all because she refused to admit she'd been wrong. I also wish corporate had been willing to make some real effort to make up for the problem, but oh well. Goodyear has pretty much lost a customer for life as far as I'm concerned. They may overall be a good company, but it only takes one negative experience like this to put a bad taste in your mouth for dealing with them.
DETROIT, MICHIGAN -- I took my car to the Good year on Gratiot Ave. in Detroit on 3-29-07 to check the oil pressure. A guy name ** said that I needed an oil pump and an oil change, "Well", I said, "Fine lets get it done." He said he can do it in about an hour. I said, "Fine, I'll be back to pick up my car when it's done." I say about three days later the oil light was on and the car was still doing the same thing when I took the car in the very first day to get it repaired, and I told ** the guy at the front desk that my truck wasn't fixed and I wanted answers why it wasn't fixed. He told me that he who fix my car was at the doctors office, come back in about another hour, so I said I'll be back.
When I gotten back in that hour the manager was there. I said fine everything is going to be OK. Boy was I wrong. He got so angry cursing and yelling at me and my husband saying the car is fix and we kept telling him it's not fix. So my husband and I said that we need our citizens of Detroit and Michigan to see what people do when the poor is trying to better themselves by getting their car so we can get work for our families so we can try to make it in our GOD'S world, but we have people like these people that I'm reporting taking advantage of people that's trying to get on our feets.
We know that they didn't fix because we have proof from other auto professionals that look at our car saying and pictures they did touch nothing the car is still the same the way we took there. We are so upset because we spent a lot of money for nothing all we want is our money back, because we had to take our car to someone else to get it fix so my husband can go to work to provide for his family, and guess what we told the guy about our problem, he felt real bad about it he recommend that we should go and report to you and Michigan Department of State of Automotive.
I really hope that you guys can really help us solving this matter for me and my family and also help others that's taking their cars there also. We must put a stop to these people that supposed to be professionals but they're not. There are just to abusive people hard working money and their families and they don't care. I would love to talk to you on camera to spread this important message to the citizens of Michigan. Please help us get this message out, we all supposed to be brothers and sisters in GOD'S EYES, so lets start working together and live righteous and this world would be a better place to live. I thank you so much for listening to your viewer of Detroit, please help.