CULVER CITY, CALIFORNIA -- Last Sunday I came downstairs to the parking garage and found I had a flat tire. I removed the flat, and replaced it with the spare. When examining the flat tire, I found a nail in it. Since I didn't want to drive far on the donut spare, I took it to the nearest tire place which happens to be Goodyear. I should have known not to go there as I've had trouble with this company in the past. I should note my tires are all in good condition. They are only about 3 years old and have 26,000 miles on them. I get them regularly rotated every 6 months. They have lots of tread left.
When I arrived at Goodyear and asked them to repair the flat, I was told by the manager that my tires were "bad" and they couldn't repair it. When I said that the tires only had 26,000 miles on them and how could they possibly be bad, he pointed to a light scratch on the side of the rubber tire and said it was too damaged to repair, and I'd have to buy new tires.
This man is a liar. I took my tire and went to Sears Auto instead. I specifically asked both the mechanic and manager at Sears if there was anything that would prevent the tire from being repaired. They both responded "No. These tires are in fine condition." Since this is the 2nd negative experience I've had with Goodyear (two different locations), I would highly recommend everyone avoid them if possible!
WOODBURY, MINNESOTA -- Avoid this place! On a wheel rotation service, they broke the hub-caps, loosened a front fender cover which scraped the tire causing me a flat tire the next day. Refused to replace or refund for the damage. Also on a transmission "Solenoid Pack. Pan Gasket and Hoses" replacement they estimated it at $700-$800. I went with the Chrysler Dealer and it cost me $332 ($418-468 difference!).
LONDON, OHIO -- I had an oil change 6 weeks ago. Driving down the road, oil light comes on, car dies. Call a tow truck. The driver says "Look, the seal on your oil filter is on the outside of the filter". Honda informs me it's not covered in my warranty, I should contact Goodyear. Goodyear informs me it's not their problem. The repair on my car is going to be over $9,000. Who's fault is it?
NORTH CAROLINA -- There is a good year automotive store in wake county and its the best place to take your car. My car breaks down at least once a month and they always check my car to find out what's wrong with it for free, then give me very good prices for fixing my car. I always take my car there because I know they won't try and trick me because I'm a girl like T&D Auto did.