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Goodyear Viva 2 Trash
Posted by Microman188 on 06/09/2008
So Goodyear has done it now, they have hired an overseas company to make their Wal-mart tires. I have first hand experience as that says 3/4 of them are junk. I bought a set of Goodyear's three weeks ago and they have left me stranded 3 different times. They blow out quick as well as vibrate and make a nice whap whap whap sound until they do. Goodyear will not offer a warranty and Wal-mart will not honor theirs all over the country. They will not honor mine yet on the 3rd tire because they think its my driving causing it.

I've got news for them they are gonna have to prove I'm driving in my sleep, take the tire or have it inserted as a suppository because the Goodyear Viva 2 is the worst tire I have ever seen. I'm gonna go in tomorrow and try to get cash back because I won't let them to mount another Chinese [junk] on my car. Ever
     
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Posted by Radman67 on 2008-10-18:
The Goodyear Viva 2 is a good tire for the money. The tire is made here in the USA by goodyear, not "some overseas country". Do your reasearch b4 slamming a product. Try looking at the sidewall for country of orgin like I did.
Posted by Must love good buys! on 2008-11-18:
PLeas read my VIVA 2 review.
My brand new tire failed almost immediately.
dannyboyrose.
I am planning a class action suit against Walmart if we can prove they know these tires are defective.
Posted by GenuineNerd on 2008-12-15:
The Goodyear Viva 2's I have (P195/70R14, on a Chevy Cavalier) are holding up well so far. Except for one flat (which Wal-Mart repaired for free since I bought the road hazard coverage), the tires are performing well...I have 14,000 miles on them so far. And my Viva 2's are made in the USA.
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Store Manager Charges $90 an Hour for Inexperience Auto Techs Work Instead of Real Mechanics.
Posted by Abel.vanmeter on 12/25/2013
KAILUA KONA, HAWAII -- Goodyear Tire in Kailua Kona HI is a ripoff. I take my wife's car to them for a $60.00 dollar diagnostic check cause her car wouldn't start sometimes. Store manager says I need need a new catalyst converter, after $700.00 dollars, wrong part, car still doesn't start. Manager says I need need new battery cables and vacuum hoses, $60.00 dollars later, car still doesn't start. Manager says I need another diagnostic check, another $60.00, then manager says I need a new starter. Starter $150.00, car starts, yeah, oh oh, car dies down the road. Take back to Goodyear. After 1 month at Goodyear shop, manager says car is ready. My wife picks up car on the way back to work, motor protector cover underneath engine rips off underbelly and flies under the tires and into oncoming traffic. Notified manager, she sent out 2 auto techs (kids) who ended up watching me fix it with zip ties. My wife finally gets on road to work, the car overheats. I open the hood and notice a hole in the radiator.

Don't go to Goodyear Tire Kailua Kona HI.
     
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Tires & Service Expertise
Posted by Geragsdale on 05/08/2013
OKATIE, SOUTH CAROLINA -- Tires did not last long. My main complaint is that said I needed to change my transmission oil. I started having transmission problems a couple of weeks later. After consulting with a transmission repair shop and numerous websites and mechanics, and even the new manager of the Goodyear center, they all said the fluid should not have been change. I had to have transmission rebuilt(in my Honda Accord). I asked Goodyear what training guidelines they give their mechanics. They wouldn't tell me. After much research my conclusion is that there is not much training by Goodyear. I think that the managers of car services like Goodyear, Firestone, Jiffy Lube, etc are good for oil changes, tires if you like their brand, & wiper blade replacements. Nothing else. The managers & mechanics must get paid based on the total number services they do. I think local repair shops owned by local people want to be in business for many years and they know their reputation must stay good for them to stay on business. The local Goodyear service center had 2 managers while I was trying to get them address my issue. The only response was "if I had been changing your transmission fluid, I would have
had questions".
     
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Posted by nikalseyn on 2013-05-09:
You are correct about only having them sell you tires, replacing windshields, and perhaps changing your oil. As for your tranny problems, you are non-specific as to the type of problems experienced after they changed the fluid. Offhand, I might suspect they put the wrong fluid in---your owner's manual is rather specific as to type and anything else might well cause you problems. In any event, now you know not to go to These places for anything out of the ordinary.
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Fortera Tires
Posted by Carljking on 04/26/2013
LAKE ZURICH, ILLINOIS -- I changed my tire purchase from Bridgestone tires to Goodyear Fortera tires. Immediately experienced road noise which sounded like a defective front wheel bearing. I'm not sure how loud the noise is as I have a hearing problem, so I questioned the dealer that sold me the tires and they told me that they were not aware of any noise problem.

Went to my BMW mechanic that has excellent hearing and after test driving my car told me the noise was coming from the Goodyear tires. Had them rotated but no relief.

I would NOT recommend any Goodyear product to any one.
     
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Posted by fast327 on 2013-04-27:
I have a set of michelin tires that do the very same thing on certain highways. It may be the grooves that are put on new roads now and make a roaring sound. This set of tires I now have are filled with nitrogen instead of just plain air. I don't know if that is your case, or even it that would contribute to the noise.
Posted by trmn8r on 2013-04-27:
Looking at Tirerack.com's data, I didn't see evidence that this tire was reported as particularly noisy. The ratings for the SL version were excellent, for the HL good.
Posted by ok4now on 2013-04-27:
If you immediatley experienced road noise from the Goodyear tire this has to be the problem. IMO Bridgestone is a better tire that produces less road noise.

FYI: Filling your tires with nitrogen instead of just plain air has little if any benefit. The plain air that we breathe is 80% nitrogen. Do your tires really care about the extra 20% ? Does this really make a difference? I seriously doubt it.
Posted by mdogg on 2013-08-04:
I have a 2011 jeep Grand Cherokee that came with Fortera tires . The suv has 35000 miles and the tires produce a lot of road noise. They still have a few miles left to go but when it is time to replace them I will not buy this tire.
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Research Goodyear Viva tires before you buy!
Posted by Tweetr on 09/26/2011
I bought a set of Goodyear Viva tires. I have 50,000 miles on them, but my steering wheel started vibrating so I stopped at the local Goodyear store to have them check everything out. They told me that the right front tire was "separating". However, even though they make them for Walmart, they don't sell them. He said that they haven't sold them for 16-17 years!
Goodyear would not stand behind their product. They said that I had to go back to Walmart. So I did. While I waited.....for 1 1/2 hours. I reviewed my options and did some online searching. Seems that I'm not the only one who has this problem! Goodyear and Walmart both know of the safety issue, but continue to manufacture them and sell them!
I then found out that all Walmart was going to do was discount the price on another Goodyear Viva tire. I decided not to pay for defective tires that would have to be replaced in a year or so, and deal with the lousy service as well. I walked out. Hope you all do too! Safe driving to you!
Update: It's actually been 2 1/2 years, not 1 1/2. But in answer to the question posed in the comments, yes, I guess I did drive an average of 1600 miles a month! Wow! But the reason that I say I would be back in a year to go through this whole thing again is from other peoples reviews....I do have 3 other tires that the service man from Goodyear said were going to do the same thing. The warranty with these tires is 65,000 miles.
     
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Posted by bcd on 2011-09-26:
Warranties are prorated throughout the tire industry so a discount is typical.

"I decided not to pay for defective tires that would have to be replaced in a year or so"

Do you drive 50,000 miles a year?
Posted by raven2010 on 2011-09-26:
What was the warranty on the tires? How many miles or years were covered?
Posted by GenuineNerd on 2011-09-26:
The Viva 2 (and the pricier Viva Authority) are both warranted for 65,000 miles by Walmart. I had Viva 2's on my 2004 Cavalier, and noticed the road noise increasing as the miles wore on. At 60,000 miles I replaced them with Bridgestone Weatherforce tires from Sears. The 2007 Cobalt I'm now driving came with almost-new Viva Authority tires from the previous owner...the Viva Authority is Walmart's top-of-the-line tire...I think it's similar to Goodyear's Assurance line. So far, so good with the Viva Authority's...only time will tell if they get worse with the miles.
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Ripped Off Again
Posted by AANTAUG on 09/15/2011
In December of 2009 I owned a pick up truck. It had a leaky exhaust so I brought it to Goodyear Auto Service Center on Route 23 in Butler, NJ.
Here is the story as told to the Better Business Bureau:

Consumer's Original Complaint :

I paid over $500 to have an exhaust problem fixed. The fix lasted only as long as it took to drive home. A bolt fell out and they refuse to fix the problem. I have since taken the vehicle off the road due to the fact that it doesn't run.
Desired Settlement: Refund of labor or fix what they broke at no additional charge.

Here is the response from the manager at Goodyear:

Customer complained of an exhaust noise from under car. There was a loud noise under car and an obvious hole in exhaust that needed to be replaced. After we replaced exhaust, we heard another noise coming from front of car. There was a crack in the manifold that was making a noise that couldn't be heard over the other exhaust noise. We don't do that kind of work in our shop and we explained that to the customer. He didn't want to hear it. He believes that we should pay for a repair that he absolutely needed and was shown. Unfortunately he had 2 problems. We fixed one but are unable to repair second. We are an honest shop and our customers come to us because we are fair an honest. This customer feels we should pay for his exhaust that had a hole in it, how is that fair. I'm sorry but that is stealing as far as I'm concerned and it's wrong. Unfortunately sometimes other things go wrong when you fix one item, our job is to let you know if we see something else, which we did. The customer just didn't want to spend anymore money. We did not break the customers vehicle, it came in that way. We fixed the obvious but unfortunately he had another issue. We explained what it was and recommended an exhaust specialty shop or dealer that could fix the other problem, but he just wanted a refund for the exhaust with the hole in it. That's not right. I would never ask for something for free if it was actually broken. If I replaced something that wasn't broken than I would agree. But in this case, a part was broken, we fixed it. We double checked and found something else that we couldn't fix. We were fair, honest and up front, how are we at fault. We are always willing to help and explain to customers. I don't know what more I can say.

My response to the manager:

They said the job was done and they promptly took my money. (They never said anything about another problem until I brought it back to them a week later.) The exhaust sounded good, just like normal. But by the time I got home it was louder. If they finished the job and it seemed good, then steadily got louder over the next couple days, it seems to me that there was a problem that wasn't there before. After I brought the vehicle back to complain, they were quick to lay blame on a cracked manifold even before they looked at it. I left the building but before leaving the parking lot, I decided to go back in argue their quick response. After the manager looked at it, he said that there was a crack in the manifold or a bolt was broken or missing and said they could do nothing about it. On the way home, I stopped by another mechanic and had them look at it. They noted that a bolt had either fallen out or was over tightened and broke off and he couldn't see any crack in the manifold. If Goodyear would have replaced the $4.00 bolt that they forgot to tighten or over tightened, I would have been happy. Instead they chose to lie and cover their mistakes and deny responsibility. At this point my vehicle is no longer registered or insured as it is not safe and will not pass inspection. It sits in my driveway awaiting my decision to sell it, send it to the junkyard or contact a lawyer. I don't expect Goodyear to refund me for the parts, but a refund on the labor charges would settle this complaint. Goodyear calls me a thief by trying to steal from them. I am not a thief. I am an honest, law abiding person who is tired of being ripped off on goods and services. They should own up to their responsibility and make good on their promise of good service.. I realize that their decision will probably stand which is why I have developed a web site devoted to big companies like Goodyear and others who take money that people work very hard for and provide inferior services. At least I will get satisfaction from getting the word out to watch out for these companies.

The outcome:

Absolutely nothing was done by Goodyear. They made no attempt to solve the problem. They didn't even offer a compromise. The better Business Bureau closed the case in February of 2010 as unresolved. The truck was due for inspection and would not pass in the condition it was in. I took it off the road, cancelled the insurance and turned in the license plates. I started using a car that was given to me by my elderly mother who had recently given up driving. The truck sat in the driveway for nearly a year until I finally decided to clean it up and sell it. It was bought by the first guy that came to look at it. The new owner had what turned out to be a broken bolt removed and a new one put in and as of mid 2011, it is still on the road.

Since my encounter with Goodyear in Butler, there have been other customers that filed complaints with the BBB. I sincerely believe that this is not the practice of all Goodyear service centers and I don't want to say that they are all bad, but I certainly will never go to another one just because of the way one manager treated me.
     
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Wal Mart Goodyear Viva 2 Tires
Posted by on 08/21/2011
I drive 50k miles a year doing courier work in 2002 Chevy prizm, have used Goodyear Viva 2's from Wal Mart getting 66k miles out of them with excellent service and only one repairable flat. Also have them on a 2001 Toyota Prius much better tire than stock OEM Bridgestones RE92's that would only last 12-16k miles, Goodyear's should go 30-35k+.
     
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Posted by Anonymous on 2011-08-21:
Excellent review! I'm glad to see that Walmart fulfilled your needs.
Posted by trmn8r on 2011-08-21:
I'm glad you have had good luck with them. Personally, I wouldn't buy anything made to be sold exclusively at WalMart. Goodyear makes like 30 different models, I don't see why what is sold at WalMart isn't one of them.

I use TireRack.com's user survey area to judge the tire I buy. They have several categories, such as winter traction, rain traction, vibration, tread life, etc, and then rank all the tires within a category. I have done this several times, and have found the ratings to be very accurate.

The Bridgestone tire that you mentioned has horrendous ratings - 19 out of 20 in its category, and overall "unacceptable".
http://www.tirerack.com/tires/surveyresults/surveydisplay.jsp?type=HPAS

Since the Viva tire is exclusive, it doesn't show up.
Posted by Skye on 2011-08-21:
Good review. Glad you are a satisfied Walmart customer!
Posted by GenuineNerd on 2011-08-22:
I managed to put over 60,000 miles on a set of Viva 2's...only two flats and one slow leak in that time frame. However, the road noise gets more noticeable as the miles go on. I had them on a 2004 Chevy Cavalier. The Viva 2's are similar to the Goodyear Conquests that the Cavalier came with when it was new. I now have a set of Bridgestone Weatherguard Plus tires on it from Sears, which I believe is similar to their Turanza line. So far, so good.
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Goodyear is a hell
Posted by Fukgoodyear on 05/24/2011
Suppose you have or have not a coupon -

1. if you don't have a coupon, their service is inferior to all other places and price much higher

2. if you do have a coupon, they will hate you and damage at least double the coupon value

Therefore any Goodyear is a hell. Especially the one at here:

420 Southwest Croix Street, Topeka KS 66611
Telephone: 785.266.3862
     
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Posted by Anonymous on 2011-05-24:
So, you suppose Goodyear plots against its coupon bearing customers by purposely damaging your vehicle in an effort to negate and/or offset your discount? Sure, that sounds plausible.
Posted by Sophia Marie on 2011-05-24:
I have taken my vehicles to a specific Goodyear location for the past 20 years - with and without coupons - and have never, ever had a problem. Perhaps a few details about how they damaged your vehicle would be helpful.
Posted by trmn8r on 2011-05-24:
"if you do have a coupon, they will hate you and damage at least double the coupon value"

This is what I always suspected, and why I never use a coupon. Very helpful.
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Do Not Go To "Good Year"
Posted by *scott- on 10/05/2010
NORTH CAROLINA -- Look out for Good Year. I know a lot about cars and actually worked on them so I really feel the pain. I took my GF to Good Year to replace the two front tires and patch the spare tire. They told us that it would take approximately an hour. We left the car in their care and went shopping to a nearby store. BIG MISTAKE!!!!! While we walked away from the shop she received a phone call about an hour later telling her that her alignment was off and that the tire that needed to be patched actually needed to be replaced because according to them the nail hit the wall of the tire. It's true, if the nail hits the wall of the tire it cannot be replace but I never saw the tire. My GF doesn't know anything about cars so she couldn't tell me if the nail hit the wall of the tire or not, but be careful if you take a tire to be patched. After I learned that she approved it I knew they had us, I just couldn't prove it. To make the long story short, the total was approximately $460.00 for 3 tires and alignment. Did my GF really need the alignment????? will never know. Did my GF need a new tire instead of a patch????? will never know.

The best advise is to go around the shop and stand there while they work on your car and act like you know what you're looking at. My dad does it all the time, he even walks (not at Good Year though) in the shop and checks his brakes.

I was reading about the credit card stories from Good Year. I you haven't read them please do so. I'm sure that other auto shops work the same way.

I WILL NEVER GO BACK!!!!!!!

     
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Posted by leet60 on 2010-10-05:
I had a similar run in with Goodyear a few years back. I dropped the car off and asked for a tire rotation. I specifically checked a box on the service form that they were NOT to perform any additional service without my authorization.

The facility had my mobile number and home number on the service order. When I went to pick up my vehicle the manager presented me with a bill for $450 and change. They had made the decision to do a complete brake job including turning one of the rotors.

When presented with the bill I happily presented the service order and indicated the fact they were not authorized to do additional service. I asked why I was not contacted - the best he could come up with was - we must have been too busy.

I counted out $29.99 for the tire rotation and told him i would not pay the rest. He balked and said he would keep the car until I paid it - I told him just go back and undo the brake job - finally he gave in and I got the additional work for no charge.
Posted by rockfishing on 2010-10-06:
Since you can't say for sure that the car did not need an alignment or that the tire couldn't be repaired, I don't see the reason for this complaint. It would be nice to have some facts to support your reason to avoid Goodyear.
Posted by fast327 on 2010-10-06:
People are generally not allowed in service bays because of insurance reasons and because of interruption of work areas. It is a good idea not to leave the premises until the work is done.
Posted by Slimjim on 2010-10-06:
I have to agree with rockfishing. You acknowledge you aren't convinced it did need a replacement spare or alignment, but you don't know. One way to tell for sure, at least on the tire, was to ask to see the spare they replaced and its unrepairable damage when you all returned to pick the car up. It had to be around somewhere.
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Unexpected repair, again
Posted by Maifriend on 09/18/2010
SANTA CLARA -- I receive a $25 coupon from Goodyear for any service $50 or more. So I took my car to Goodyear at the Valley Fair shopping mall in Santa Clara, CA. Full synthetic oil change is $54.95 minus $25 coupon. $30 is a good deal for a full synthetic oil change (Valvoline brand). Two hours later they called me and said you have a nail in your front right tire. Guess what the cost to repair is??? Yes $25. I could have said "no do not repair" but it's Saturday and I have no time. Plus I have to go to Fresno on Sunday and don't want to drive with a nail in the tire. I'm not saying that Goodyear did it. It's just a strange coincidence that I have a $25 coupon and unfortunately I also have a nail that will cost me $25 to repair. Same thing happened to me when I took my car to Big O Tires on El Camino Real in Santa Clara, CA. They said it's not repairable. Cost? Nearly $150 for a VR rated tire. I told them to not repair. I took it to another shop. They removed the nail and it was free. The nail didn't pucture the tire but went sideway. Good job Big O tires.

This will be the first and last oil change at the Goodyear store.

So here are my advices:

1 - take a napkin, pull the oil stick and clean it with the napkin. Save the napkin and do the same after the oil change then compare the color of the oil. Before it should be dark near black, after the oil change it should be brown.

2 - check your tires for any damages

3 - check the oil pan to make sure that no oil is leaking
     
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