MOUNTAIN VIEW, CALIFORNIA -- I am a disabled individual and own an online store which I depend on for my livelihood. My livelihood is now threatened, and I am looking at my server being shut off, my business being destroyed, being unable to pay my business rent, and ultimately being homeless as a result of Google's extremely bad customer service (no customer service phone number, hidden contact form, employees who don't read emails and instead copy and paste replies that don't address the issue, oftentimes they don't even respond to customers) and false libelous statements made by Google's Google Base support team.
As a small business, I must rely on Google Product Search for customers to find my items because the large shopping comparison engines are out of the price range of all but the largest stores. I had been submitting data feeds for my store to Google Base since its inception without problems until last week without problems. Last week I started receiving "failed messages".
Google doesn't provide a customer service phone number and keeps its contact form well hidden. After opening a ticket via their contact form it can be days before they reply - oftentimes they simply ignore customer tickets and never reply. Google knows that they have a virtual monopoly on search and that businesses need to appear on Google to survive and thus Google has decided to turn the normal customer relationship upside down: at Google the customer isn't always right...no, instead Google expects customers to bow down and worship at its feet and never express any complaints about its abysmally awful customer service and business practices.
Two days after opening a ticket I received a reply (signed anonymously "The Google Base Team" -Google apparently likes to operate under a veil of anonymity and its customer service emails aren't even signed with a human's name). The reply stated:
QUOTE-"Thank you for your email. While reviewing your data feed we noticed that your site isn't compliant with our Program Policies. We have therefore disabled your Google Base account. You must own any products that you submit to Google Base and ship these products directly to the buyer. We aren't accepting sites which sell products on commission, including, but not limited to: - Affiliate sites - Readymade 'wholesale' or 'drop ship' sites" - Comparison shopping sites-END QUOTE
My busieness hasn't violated any of the policies Google listed in its copy and paste reply which I know is a copy and paste because here are dozens of reports on the Internet from people who have also been falsely accused by Google of violating the same policy
My business does own and ship the products we list on our site. We are not an affiliate site and there are absolutely no affiliate links on our site.
We are not a readymade wholesale or dropship site.
We are not a comparison site.
When I replied to "Google Base Team" to tell them that we do not engage in any of the practices they cited and thus are not in violation of any policy, I received this response:
QUOTE-"Thank you for your email. Currently, we're unable to accept products sold through commission or multi-level marketing programs. This includes sellers who sell products through an affiliate marketing relationship, sellers who drop ship orders through third-party wholesalers, and independent distributors who sell goods offered within a cataloged marketing program-END QUOTE
Surprise, surprise, once again, Google's customer service had falsely accused my business of violating policies and engaging in business practices which we do not do. I think I know how my business operates better than the outsourced customer service reps at Google who never even visited my site before copying and pasting their inane replies.
We have never sold any products through commission.
We have never taken part in, or sold any products through multi-level marketing programs.
We do not sell through affiliate marketing relationships, or third party wholesalers, or cataloged marketing programs.
When I emailed Google that they were incorrect and my business is not engaging in the business practices they cited I didn't even receive a reply from them
As a result of Google's customer service staff's incompetence and their false assertion that I had violated the policies of their terms of service, traffic to my website and sales have virtually dried up and I am looking at being forced to close my business and being left without an income.
Message to Google- terms of service are legally binding upon both parties not just one. I did not violate the sections of the Google Base that your staff falsely accused me of violating. My business does not engage in the practices your incompetent customer service staff accused me of violating.
I can prove that my business doesn't engage in any of the practices your customer service falsely accused me of and I am prepared to go to court to prove that your customer service staff's false and libelous accusations about my business are wrong.
Are you proud of yourselves Google for destroying a business with false accusations and putting a disabled individual on the edge of homelessness?
Your competitors provide customer service phone numbers and don't treat their customers like pond scum. Eventually your customer service failings will catch up with you as enough people voice disgust and take their business elsewhere. Contrary to Google's belief, customers deserve to be treated with respect.
MOUNTAIN VIEW, CALIFORNIA -- Google's sign on page, where the word Google is often modified and morphed into letters that relate somehow to a particular holiday or celebration, is where my complaint is. I love the feature; however, when I signed on today, MEMORIAL DAY 2012, there was a tiny, tiny United States flag w/ a yellow ribbon across the front of it. The flag was not even the size of one of the Google letters !!
I took this as a blatant insult, as a proud American. Clearly, this was an intentional affront to our country, where soldiers die daily for the right of some jerk to make a political statement in this way. Yet, on the 675th birthday of some man, usually, who is hardly known is an elaborate enhancement of the word Google. Please remind the person who does this artwork, is, first, in the United States of America and whose paycheck is provided by that company. My hunch is that the individual doing the work is not an American and likely not even a citizen.
WILLCOX, ARIZONA -- We get phone calls DAILY AND SOMETIMES TWICE DAILY regarding getting listed at the top of Google listings. At the end of the recording, there is a prompt to press 2 or sometimes 9 to be taken off the call list. Upon pressing the required number, nothing happens. There is no response on the phone and we also do NOT get removed from the call list. Today I pressed 1 to see what this scam was all about. When a human answered, I requested to speak to a supervisor. The person then said that she was the manager. Oh, what luck, the "manager" is taking calls and can barely speak English.
After repeating my request to be removed from this list I was told that this number had never requested to be removed. Oh, what a surprise!
I am told that people can work from home online.
I see the different advertising on the news and on line for making extra money on google, yahoo, eBay etc all the time.
We my work was donwsized and single that I am I decided to look into making extra money on line just like I have heard it could be done.
I looked on various websites and google caught my eye. Just spend $1.97 to get started and or just to check it out.
I did and I was totally confused with what was downloaded and questions of how to begin whom to call or contact for help. I decided to find out more so I left it alone for a while.
Until I received a letter from my Bank that my account which had a smal balance was way overdrawnby 77.83 dollars and I had also incurred bank over draft fees which totaled 70 Dollars.
I immediately visited the bank and found out it was from google online work. I immediately cancelled my card and started my search to have my 77.83 dollars refunded. I then received another letter from the bank that my account was overdrawn 29.84 dollars and I had 70 dollars of overdraft fees added to the account. I then retruend to the bank for help. I was able to get refund of the 29.84 charged but the 77.83 is still pending because there is no phone number on the statement to call and the cannot help me.
The bank will not refund the bank charges because even though it was not intentional what has happen they are telling me the charges are not sometthing they did but I did.
I am beside myself, I was deceived buy the $1.97 so called start up fee. I did not see anything about additional fees of any kind. No on should be deceived that way. I am looking to supplement by income not because I don't need it but because I do. Not I am out over 220.00 and I have no one that can help me. I trusted the media, the TV and the website and who is laughing now, not I.
Please help me and or send me to where I CAN RECOVER the fund that were taken from me without
actual authorization. I ONLY AUTHORIZED 1.97 NOT THE REST OF THE FUNDS. If I would have known before that I as going to spend more than I HAD I WOULD HAVE THOUGHT TWICE.
Please contact me at my email if someone can, I would appreciate this very much
Thank you for your attention in this matter,
Bronx, NY 10469
On Memorial Day I was shocked that Google didn't commemorate this day to honor those that gave their lives for this country. They routinely honor many lesser events, like independence of Jordan or Cinco de Mayo which pale in comparison for the patriotic and historical significance of Memorial Day.
It seems they have their own agenda.
I have tried repeatedly to change my password for one of my Google accounts. When I change my password for this particular account, it changes my password for one of my other accounts. It is frustrating since I was using tha e-mail address for a work-online job I was doing. It prevented me from being able to sign in to the account or talk to management of the company since they have my e-mail address that I was using to work for them. THEREFORE, NO JOB--THANKS GOOGLE
COAL CITY, ILLINOIS -- I check my credit card and found 4 charges from YouTubeGoogle.com/chcaus, I called the Corporate headquarters for Google and they sent me to a web site that doesn't exist. I tried to put in a complaint in several areas of Google but nothing helped.
Now I have to stop my credit card and lose over $40.00 dollars with at this point no getting it returned to me.
I want to sue Google for a fictitious ad and the two people handling my add have stopped answering their phone to me. I am very serious about my four hundred $ I have spent and am not satisfied. I made it clear to them and now when I call I can't get them. I am going to try by email to contact them Google, so far I have been unsuccessful. I have an attorney and he advised me to write first. Jeanne Williams 504-307-8671)williams-jeanne@AT&T. Net