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Google's Bad Incompetent Customer Service Destroys Disabled Seller's Livelihood
Posted by on
MOUNTAIN VIEW, CALIFORNIA -- I am a disabled individual and own an online store which I depend on for my livelihood. My livelihood is now threatened, and I am looking at my server being shut off, my business being destroyed, being unable to pay my business rent, and ultimately being homeless as a result of Google's extremely bad customer service (no customer service phone number, hidden contact form, employees who don't read emails and instead copy and paste replies that don't address the issue, oftentimes they don't even respond to customers) and false libelous statements made by Google's Google Base support team.

As a small business, I must rely on Google Product Search for customers to find my items because the large shopping comparison engines are out of the price range of all but the largest stores. I had been submitting data feeds for my store to Google Base since its inception without problems until last week without problems. Last week I started receiving "failed messages".

Google doesn't provide a customer service phone number and keeps its contact form well hidden. After opening a ticket via their contact form it can be days before they reply - oftentimes they simply ignore customer tickets and never reply. Google knows that they have a virtual monopoly on search and that businesses need to appear on Google to survive and thus Google has decided to turn the normal customer relationship upside down: at Google the customer isn't always, instead Google expects customers to bow down and worship at its feet and never express any complaints about its abysmally awful customer service and business practices.

Two days after opening a ticket I received a reply (signed anonymously "The Google Base Team" -Google apparently likes to operate under a veil of anonymity and its customer service emails aren't even signed with a human's name). The reply stated:

QUOTE-"Thank you for your email. While reviewing your data feed we noticed that your site isn't compliant with our Program Policies. We have therefore disabled your Google Base account. You must own any products that you submit to Google Base and ship these products directly to the buyer. We aren't accepting sites which sell products on commission, including, but not limited to: - Affiliate sites - Readymade 'wholesale' or 'drop ship' sites" - Comparison shopping sites-END QUOTE

My busieness hasn't violated any of the policies Google listed in its copy and paste reply which I know is a copy and paste because here are dozens of reports on the Internet from people who have also been falsely accused by Google of violating the same policy

My business does own and ship the products we list on our site. We are not an affiliate site and there are absolutely no affiliate links on our site.
We are not a readymade wholesale or dropship site.
We are not a comparison site.

When I replied to "Google Base Team" to tell them that we do not engage in any of the practices they cited and thus are not in violation of any policy, I received this response:

QUOTE-"Thank you for your email. Currently, we're unable to accept products sold through commission or multi-level marketing programs. This includes sellers who sell products through an affiliate marketing relationship, sellers who drop ship orders through third-party wholesalers, and independent distributors who sell goods offered within a cataloged marketing program-END QUOTE

Surprise, surprise, once again, Google's customer service had falsely accused my business of violating policies and engaging in business practices which we do not do. I think I know how my business operates better than the outsourced customer service reps at Google who never even visited my site before copying and pasting their inane replies.

We have never sold any products through commission.
We have never taken part in, or sold any products through multi-level marketing programs.
We do not sell through affiliate marketing relationships, or third party wholesalers, or cataloged marketing programs.

When I emailed Google that they were incorrect and my business is not engaging in the business practices they cited I didn't even receive a reply from them

As a result of Google's customer service staff's incompetence and their false assertion that I had violated the policies of their terms of service, traffic to my website and sales have virtually dried up and I am looking at being forced to close my business and being left without an income.

Message to Google- terms of service are legally binding upon both parties not just one. I did not violate the sections of the Google Base that your staff falsely accused me of violating. My business does not engage in the practices your incompetent customer service staff accused me of violating.

I can prove that my business doesn't engage in any of the practices your customer service falsely accused me of and I am prepared to go to court to prove that your customer service staff's false and libelous accusations about my business are wrong.

Are you proud of yourselves Google for destroying a business with false accusations and putting a disabled individual on the edge of homelessness?

Your competitors provide customer service phone numbers and don't treat their customers like pond scum. Eventually your customer service failings will catch up with you as enough people voice disgust and take their business elsewhere. Contrary to Google's belief, customers deserve to be treated with respect.

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Anonymous on 06/07/2009:
Sad, but as you have found out Google is the 800lb gorilla in the search business. While eBay is the same in the online auction and stores. When you get on their bad side, right or wrong it's damn near impossible to clear up. For the most part they just don't care. It's all about money to them, they have it and you don't which is just the way they want to keep it.
skinnyjimmy on 06/07/2009:
seems like a bit of speculation and overstatement of the obvious, but if that's your advice. . .
madconsumer on 06/07/2009:
time for you to create your own commerce website. and being disabled, what difference does that make?
Anonymous on 06/07/2009:
Excellent advice Madconsumer as always (HA). As for skinnyjimmy, for a "new guy" you sure seem to be trying to stir it up already. Guess that's really not new though (NH).
Anonymous on 06/07/2009:
Is this a service that you pay for?
Slimjim on 06/07/2009:
Google feels you are violating their TOS. It is their call, whether correct or not. Not much you can do except roll with it and find an alternative. In business, it's not unusual for circumstances to change and the need to adjust methods occur.
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Improper Regard for Memorial Day
Posted by on
Rating: 2/51
MOUNTAIN VIEW, CALIFORNIA -- Google's sign on page, where the word Google is often modified and morphed into letters that relate somehow to a particular holiday or celebration, is where my complaint is. I love the feature; however, when I signed on today, MEMORIAL DAY 2012, there was a tiny, tiny United States flag w/ a yellow ribbon across the front of it. The flag was not even the size of one of the Google letters !!

I took this as a blatant insult, as a proud American. Clearly, this was an intentional affront to our country, where soldiers die daily for the right of some jerk to make a political statement in this way. Yet, on the 675th birthday of some man, usually, who is hardly known is an elaborate enhancement of the word Google. Please remind the person who does this artwork, is, first, in the United States of America and whose paycheck is provided by that company. My hunch is that the individual doing the work is not an American and likely not even a citizen.
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clutzycook on 05/28/2012:
Well, at least they acknowledged the holiday.
MM on 05/28/2012:
I really don't think the main purpose of "Google Doodles" (That's what they're called) is to celebrate specific holidays every year. They seem to be something you click on to get more information about a topic or person you may not have heard of before. They also appear not to like reusing the same Doodles over. So there may have been an elaborate Doodle another year but they did not have an original design to use this year.

The head designer of the Doodles is named Dennis Hwang, and he has been working for Google's head office for over 12 years.
copper_works_ on 05/28/2012:
You think that is insulting? Go to Sears Facebook, it isn't Memorial Day, it is "We hope you’re stocked up on ketchup, Happy National Burger Day!" Now that is insulting!
trmn8r on 05/28/2012:
I don't find anything insulting on the internet. Just look around - there's trash everywhere.

That yellow ribbon acknowledges our troops who are abroad fighting for us and who won't be here to kick back with beer and burgers today, doesn't it? I kind of like that, personally.
Ben There on 05/28/2012:
I am more insulted by all the sites that turn this day into a sales event. Google is showing respect in a refined classy way in my opinion. Remembering our troops does not require an elaborate doodle that would distract from the true meaning... Just my opinion though.
FoDaddy19 on 05/28/2012:
I don't have a problem with it. They are simply going with a "Less is more" approach. IMHO the OP is overreacting.
tnchuck100 on 05/28/2012:
Personally I liked the simple Memorial Day acknowledgement Google did. Not at all a "look at me" approach that many commercial entities do.
MM on 05/28/2012:
Also, I just wanted to add that they appear to make a custom Doodle for the 4th of July every year.

You can see an archived list here: doodles

jktshff1 on 05/28/2012:
+100 tnchuck, from a vet
DebtorBasher on 05/28/2012:
It's the meaning, not the size.
Size doesn't matter. But, I do understand what you're saying.
Foster on 05/30/2012:
Let's see without our soldiers there would be no google, no democracy and no free enterprise. As brilliant as the minds are at Google, they could do something a bit more brilliant than they decided to do. It seems to me the minority has the say these days over the majority.
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Do Not Call This Number!!!!
Posted by on
Rating: 1/51
WILLCOX, ARIZONA -- We get phone calls DAILY AND SOMETIMES TWICE DAILY regarding getting listed at the top of Google listings. At the end of the recording, there is a prompt to press 2 or sometimes 9 to be taken off the call list. Upon pressing the required number, nothing happens. There is no response on the phone and we also do NOT get removed from the call list. Today I pressed 1 to see what this scam was all about. When a human answered, I requested to speak to a supervisor. The person then said that she was the manager. Oh, what luck, the "manager" is taking calls and can barely speak English.

After repeating my request to be removed from this list I was told that this number had never requested to be removed. Oh, what a surprise!
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False Advertising
Posted by on
I am told that people can work from home online.

I see the different advertising on the news and on line for making extra money on google, yahoo, eBay etc all the time.

We my work was donwsized and single that I am I decided to look into making extra money on line just like I have heard it could be done.

I looked on various websites and google caught my eye. Just spend $1.97 to get started and or just to check it out.

I did and I was totally confused with what was downloaded and questions of how to begin whom to call or contact for help. I decided to find out more so I left it alone for a while.

Until I received a letter from my Bank that my account which had a smal balance was way overdrawnby 77.83 dollars and I had also incurred bank over draft fees which totaled 70 Dollars.

I immediately visited the bank and found out it was from google online work. I immediately cancelled my card and started my search to have my 77.83 dollars refunded. I then received another letter from the bank that my account was overdrawn 29.84 dollars and I had 70 dollars of overdraft fees added to the account. I then retruend to the bank for help. I was able to get refund of the 29.84 charged but the 77.83 is still pending because there is no phone number on the statement to call and the cannot help me.

The bank will not refund the bank charges because even though it was not intentional what has happen they are telling me the charges are not sometthing they did but I did.

I am beside myself, I was deceived buy the $1.97 so called start up fee. I did not see anything about additional fees of any kind. No on should be deceived that way. I am looking to supplement by income not because I don't need it but because I do. Not I am out over 220.00 and I have no one that can help me. I trusted the media, the TV and the website and who is laughing now, not I.

Please help me and or send me to where I CAN RECOVER the fund that were taken from me without
actual authorization. I ONLY AUTHORIZED 1.97 NOT THE REST OF THE FUNDS. If I would have known before that I as going to spend more than I HAD I WOULD HAVE THOUGHT TWICE.

Please contact me at my email if someone can, I would appreciate this very much

Thank you for your attention in this matter,

Thank you
Nydia Diaz
Bronx, NY 10469

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Anonymous on 12/04/2009:
All of those google work from home Ads are scams, do not fall for them. They will just take your money.
Anonymous on 12/04/2009:
All of them Wally? How do you know?
There are legit online businesses. You won't gey rich but you will make some type of money.
momsey on 12/04/2009:
Any job, online or otherwise, that asks you to pay money up front should be avoided at all costs! And when you pay for something, read everything! I'm sure everything that you received from this company told you what you'd be charged and when.

There are online businesses that are legit, of course, but the vast majority of ads that you see "work from home" are scams.
Starlord on 12/04/2009:
Everywhere I turn, I see articles about the scams based on the work from home deals. Just like the free trials, people do not read the fine print. Free trials are not free, and legit work from home plans are as hard to find as frog hair and hen's teeth. Open your eyes and become smarter shoppers, sheeple!
Anonymous on 12/04/2009:
I've started a new "Eat From Home" company. Here's how it works: You go to the grocery and purchase food. Then you take it home. Later, you eat it while sitting in front of the computer. It doesn't make you money, in fact it costs you money, but it is 100% legit with no fine print or misleading info.
redmx3racer on 12/04/2009:
I've seen that pop up. I don't believe it is affiliated with google. Google does not need to scam people into working from home.
Mrs. V on 12/04/2009:
InboxDollars is a 'earn money at home' company that does work. You don't get a whole lot of money and you don't get it fast but you do get it.

I earn about 30.00 a month or so reading emails (not a lot of money, but not a lot of work either).

Anonymous on 12/04/2009:
Try this site to find legit work from home jobs. They have been featured on CNN and a few legit places.
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Google and Rip Off Report
Posted by on
Any Business notifying Google of Copyright Infringement please be advised of the following!

We have a fabricated Rip Off Report Complaint that was 29th position on page 2 on Google under our keyword search for our business name.

We notified Google of Copyright Infringement and demanded removal of the Rip Off Report listing from their browser


1) We watched the Rip Off Report listing rapidly move up from 29th to 7th position and the following day to 3rd position. Our active websites held the no 1 and no 2 position under our business name as keyword search.

2) Within 24 hours Google removed our web site listings which held the 1st and 2nd position which moved Rip Off Report into the 1st position 1st page now.


This is unheard of and even we cannot believe Google Abuse and Legal department would allow their employees to do this. We are contacting every major newspaper and news program to feed them this story. Google will punish a business for demanding removal of Rip Off Report listing on their browser and worsen it but rapidly moving said posting into the first position immediately on you!!

Do Not Trust Google and think for a second that they are there to help you resolve false postings from Rip Off Report. Google will screw you immediately and punish you for taking them on with Infringement notification and demand for removal of a Rip Off Report Posting.

This is 100% factual and keep in mind this all occurred within 36 hours of our demand for removal of Rip Off Report posting under digital millennium copyright infringement notice sent to Google. This is evil, wrong in every sense of the word and Google clearly aligns itself with a convicted felon who writes his own complaints against companies for extortion attempts. This is very sad and a wake up call to all who believe Google as huge as they are will do the right thing on the side or what is right and what is wrong.
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tnchuck100 on 01/17/2008:
Who are you?
What name was infringed upon?
What did it cost you?
What was the complaint on RipOff?
Did you, in fact, rip someone off?
Not enough details to form any logical opinion. This sounds like a mindless rant.
Hugh_Jorgen on 01/17/2008:
Is it possible that your own constant clicking and Googling and checking of your name caused the rise in popularity of the ROR listing?
Principissa on 01/17/2008:
I'm going to agree with chuck here. Why did the Rip Off Report get posted about your company? What did they do that was infringement? You need to provide details to this complaint to give it some credibility.
Starlord on 01/17/2008:
I've got to agree with everyone else here. I tried to understand the post, but ended up with a severe headache, and here I am with no Excedrin. Maybe you know exactly what you are talking about, but you sure can't relate it to someone else. If you are going to post in M3C, please try to make your post easy to understand. After all, the readers are not Kreskin.
Anonymous on 01/17/2008:
No one takes ROR seriously anyway. At least no one that you would care about.
Anonymous on 01/17/2008:
Ken is correct. The ROR has been kicked off of Google only to show up again after Ed Magedson (the owner) started paying Google money. Ed also extorts money from companies to clear up the listings on the ROR under his "Corporate Advocacy" program. Ed is nothing nice, there are dozens of web sites about what a crook he is. To the OP, it's all about the money with Ed and Google. You are just a pawn in the chess game. Do some searches on Ed Magedson and will will find many web sites to help you fight back. Good luck to you.
Anonymous on 01/17/2008:
Here is a little follow up:

Corporate Advocacy and Remediation Program.

Most of the charges stem from Magedson's alleged manipulation of information found on the Rip-off Report, and Magedson's attempts to extort money from companies in exchange for removing (or editing) complaints posted on his website. It is also alleged by these companies that Magedson posts libelous statements about them if they do not comply.
Ponie on 01/17/2008:
Coincidentally, just yesterday I went to ROR to see what kind of crazy, convaluted rants were shown there. About every four months or so when I want a few giggles, I go there. Although I think more information should have been provided (like company name), I think this post has merit for a couple of reasons: 1) It seems to have been composed by someone who has an IQ higher than room temperature which can't be said about letters on ROR, and 2) it reinforces some things I've read/heard about Google.

Anyone know a search engine we can used to replace Google? I haven't found one yet, but I'm still looking.
Ponie on 01/17/2008:
'convaluted' is misspelled, isn't it? Just doesn't look right. :)
Anonymous on 01/17/2008:
convaluted = convoluted

I like some of the guys that have re-launched themselves, and
Ponie on 01/17/2008:
superbowl, thanks for the correct spelling and also the other search engines. Last time I used, I wasn't very impressed with the listings but that was a while ago. Never heard of I'll check them out.
MRM on 01/17/2008:
I have used in my college days which as 10 years ago. I now use Google search engine.
Slimjim on 01/17/2008:
The rip-off report and it's controllers, namely Magedson, should have been brought up on RICO charges long ago. It's very difficult for Google to discern infringement over open internet game. I think in this case they didn't do anything, and what I mean by that is they (obviously) failed to remove it. Since ROR has a high google page rank, their link to your firms report shot up on google probably because ROR is a high ranking site. I doubt ed pays them for that ranking but more likely over the years gained enough "in" links from other efforts. Ed has this untouchable approach. He has managed to stay above tremendous amount of lawsuits by 1st amendment and unrelated 3rd party defenses. It may be fruitless, but complain to Arizona's AG office and even file a nuisance suit if you have the resources. Sooner or later, the mighty ROR back has to break.
Anonymous on 01/17/2008:
Slim, your probably right but Ed was and is buying position on Google. Google will sell themselves to anyone willing to pay for top ranking. I have never seen the ROR in the Google ad's but he does take top results on various key words.

We have a Google Ad Words account and when we pay for ranking or an ad word advertisement our ranking jumps on our other pages while were paying for the clicks. As soon as the ad runs out of click money all our pages drop back down. Clever programing indeed to make you think your doing a bit better than you really are.
cherylr on 01/17/2008:
Too smart here for Rip Off Report and Ed Magedson. Nice Try Ed. People that are truly concerned or have been victims themselves do not have these type of responses. Try again with someone who is not wise to con artists
jktshff1 on 01/17/2008:
so why are we advertising this guy by discussing it?
first thing people going to do is check out the website ya'll talking about.
Anonymous on 01/17/2008:
Cheryl, who are you talking to? We all hate Ed around here.

He is pretty much a bottom feeder around these parts.
Principissa on 01/17/2008:
I don't know who Ed is, but if super says he's a bottom feeder than I'll believe he is.
Anonymous on 01/17/2008:
Princi, here is a little reading:

He is nothing nice.
cherylr on 01/17/2008:
This is not an attempt to convince the readers of this site that Rip Off Report is slime because we all know this. This is not an attempt to convince readers that Googles practies are not always above board. We are a business that has experienced an action from Google that is wrong, dirty play and proves without a doubt they act in favor of and in colusion with Rip Off Report.

You can believe it or not. We are educating those readers out there that think Google and Rip Off Report are not in bed together and do not act as one.

We irritated Google by notifying them of copyright infringment by Rip Off Report. Keep in mind we did this in October of last yr and IMMEDIATELY (within hours) of Google receiving our compaints and demands for removal of Rip Off Report it moved from the no 27 position on page 2 (where it had been for several weeks) overnight into the 3rd place position on first page.

More recently we notified Google a 2nd time this month that Rip Off Report had violated copyrighted material and trade mark protection acts and Google was in violation for allowing it to run on their browser. Now, and the point being IMMEDIATELY WITHIN 6 TO 8 HOURS overnight Google deleted our web site links which ALWAYS HELD 1st and 2nd spots on page 1 and MOVED RIP OFF REPORT IN their place to hold the no 1 position. This is not a conincidence at all as this was deliberate punishment from Google for ordering them a 2nd time. This is 100% factual up and down the line what we are reporting and you need to keep this is mind when demanding Google to remove Rip Off Report listings under copyright infringement or otherwise.

End of story! Beware of Google and keep this in mind always
tnchuck100 on 01/17/2008:
I would still like to know: Who got their Wheaties peed in and why?
cherylr on 01/17/2008:
speaking with tnchuck100 who appears to be Ed or one of his associates. Very unusual response to a posting like ours from his end. All the others are well worded, intelligent and articulate but his stands out as ignorant
Anonymous on 01/17/2008:
Chuck, I don't know, Cheryl does not want to provide names, dates and places, that's understandable. I know what she is talking about, plain and simple Ed and Google wrecked her Google ratings, right Cheryl? @

If I missed something your going to have to fill in a few blank spots.
Anonymous on 01/17/2008:
LOL! Cheryl, Chuck is not Ed or one of his associates, trust us on that one.
cherylr on 01/17/2008:
We should note someting else. In the past 24 hours we had 3 staff members working full time on sending a detailed letter of this action to every single editor of every major newspaper in the nation.

We have also notified each televison channel news department, 4 Congressman and 3 Senators of this. Trust us, we are tigers and will not lay down for this. By the way, trust us, the Rip Off Report posting is a fraud. We have never ever had a customer complaint and Ed wrote this himself guaranteed folks and this is wrong no matter how you slice it
tnchuck100 on 01/17/2008:
Usually when someone makes accusations they are willing to back them up with particulars. In your case you have chosen not to. I'm not saying your problem is not legitimate. Only that its credibility is taking a hit.

I have no connection with ROR, Ed, Ed associates, or Google. I am certainly not defending them.
Anonymous on 01/17/2008:
Chuck, Ed at the ROR reviews each post before it gets posted. If he does not like it he will just delete it or change it to read how he wants it. There are web sites that have copies of what was posted and what Ed changed it to. If Ed wants to stir things up or bash a company for extortion money he will make up posts by phantom people just to bash a company. Ed is a real piece of work.

Cheryl, you are aware of the many hundreds of people and companies that have gone after Ed with dismal results? Like Ed has a nice Teflon outfit.
cherylr on 01/17/2008:
we will not disclose our business names because its not relvevant and because we realize we live in a world in which there are slime balls like Ed Magedson who would rather find an easy illegal way to make money from the working man instead of picking up a shovel and working a hard days work to earn a living. We will not give Ed or any other extortionist fuel for the fire. If your not with Ed than our apology to you sir. We have read a lot of companies complain about extortion and fraud from Ed but speaking from our end we will climb to the top of the mountain with a bull horn and be heard. This is America and we worked damn hard to build our business. Ed is like a gangster in a mafia movie that comes around to businesses and says pay up or else. What a sad sad human being and a sad world we live in from this standpoint and Google is just a guilty
Anonymous on 01/17/2008:
Never mind, we posted at the same time.
cherylr on 01/17/2008:
We are not thinking Rip Off Report litigation we are seeking Google lawsuit. Also our sister is a producer for MSNBC and has promised us a solid 1/2 hour show on this subject in the forthcomming months so we are going to get the word out. Lets forget about Rip Off REport, lets talk Google. What Google did and does is shame full. We are a business and we would never want to associate ourselves with a felon and one who has so many many complaints surrounding him. I don't understand Googles thoughts as this has to be bad business. Google did something to us that is unheard of. Their abuse department we are thinking is just college kids with no brains to see the big picture on bad exposure from what they did for Google
Anonymous on 01/17/2008:
Well I can show where Google raises your listings while they are dinging your bank account. Then your ranking drops when you shut off the money. That has always bugged us. I'm not talking about the Ad Words, I'm talking about your rankings in the results. If you want those good rankings you better be paying Google some hard cash.
tnchuck100 on 01/17/2008:
Please come back and let us know when this will air.
Sparticus on 01/17/2008:
I don't believe Google did this on purpose. It could have been an honest mistake on the filing of the DMCA violation. What if you had the infringing site and the source site reversed on the form. Then Google would have removed your site from the rankings, which may in turn have caused other sites to go up in rankings.

Did you contact Google about this? I can tell you from experience that filing a DMCA with Google does not hurt your rankings as many of my clients have done it. In fact, in all cases, Google handled the DMCA violations very well. They take such matters quite seriously. I also work with a number of attorneys who handle similar requests with both Google and Yahoo. No one has ever experienced your situation, which leads me to believe it was a mistake.

Beyond that however, your post loses credibility as it sounds like a whistle blowing attempt to get attention by focusing on the buzz-worthiness of the Google name. Not the right way to get your problem fixed in my opinion. Are you registered with the Google Webmaster tools? You can communicate your problem more effectively through that channel and hopefully get results faster. You can sign-up at:
jktshff1 on 01/17/2008:
cherylr, while I sympathize with your complaint,I would strongly suggest that, if you're complaint is legitimate that you get an attorney and pursue it through the court system rather than posting anonymously (ie business name)and making statements that could be hard to prove.
No, I don't know or do I care who Ed is. I do know tnchuck ain't with him/her.
cherylr on 01/17/2008:

Don't forget we have gone to the rodeo twice with Google in October of last yr and January this yr. Both times we closely monitored the one Rip Off Report ranking daily. Each of these two times we monitored the ranking hourly after we received confirmation from Google that they were in receipt of our copyright infringement notice ref Rip Off Report posting. And here is the key point, on each of these occasions within 24 hours time we watched the Rip Off Report posting climb immediately and by leaps and bounds right away. So what we are saying is, it does not take too much imagination to realize what happened. Coicidence or just by happen stance. You be the judge. We know what occurred. Type in Rip Off Report and Ed Magedson on Google and tell me what you see at the bottom of Google pages. There are notices from Google that in accordance with Digital Millennium Copyright Act they have removed material posted about Ed and Rip Off Report. Now, Google very seldom removes material even under Copy RIght Infringement, BUT THEY DO IT FOR ED AND RIP OFF REPORT EASILY for all to see if you read the indexed pages at the bottom where its posted by Google.

AND, have you ever looked in Rip Off Report for a listing on their site about an angry Google customer???? There is not one posting on Rip Off Report about Google. GO FIGURE!!

Tell me Google does not have angry customers? COME ON. This is all too clear and real as it gets folks
jktshff1 on 01/17/2008:
Like I said, you need to get an attorney and pursue it.
Slimjim on 01/17/2008:
"I'm talking about your rankings in the results. If you want those good rankings you better be paying Google some hard cash."
Super, there is no doubt in my mind that top sites that can't be shaken from those convented positions on google are writing big checks to someone. Google claims to have their team changing algorithms constantly yet certain sites never seem to miss that ever so specific and complex formula to keep them ranked in the top three.
cherylr on 01/17/2008:
We understand the ppc or sponsored links and spend about 20 grand a month in tv commercials and browser ads across the board. There are so many folks that are of the belief things like this do not happen. It doesn't matter how big or how small a corp or company there is always sneaky business going on. We just really scratch our heads on why Google a giant like they are would want to associate with Ed Magedson. Its so puzzling? Its like OJ simpson representing Coca-Cola or something similar its crazy. WHY is the question. Ed Magedson has to be the Kind of negative articles written about him and Rip Off Report. We would assume Google and others receive not hundreds but thousands of complaints about this guy so he must be a huge pain in the ass for Google
Slimjim on 01/17/2008:
I just can't believe google really consciously is in bed with ed. Ed doesn't appear to have that kind of money, especially compared to the depth of the pockets the businesses he alienates are. Google could make thousands of times more money from companies paying them in concert to keep their ror reports out of view.
Anonymous on 01/17/2008:
You both have good points. Time will tell on this one. Cheryl, PLEASE check back with us as this is one I would like to follow along, thanks.
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Why didn't Google mark Memorial Day the way it marks every other event on its doodle page.
Posted by on
On Memorial Day I was shocked that Google didn't commemorate this day to honor those that gave their lives for this country. They routinely honor many lesser events, like independence of Jordan or Cinco de Mayo which pale in comparison for the patriotic and historical significance of Memorial Day.

It seems they have their own agenda.
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MRM on 05/31/2013:
They had a flag with yellow ribbon in front of the flag.
Old Timer on 05/31/2013:
Very good point and observation. This is what you get when you have a company full of young kids running the place. I doubt you will find even a few that went into the service. Much less have any clue or value for what America is and what our service personnel have done for their sorry butts.

Google is loaded with kids on H1-B Visa's from India, China and other far off lands. They want America to fail (right after they can milk us for every dime they can get). I believe the girl that does the doodles is of Asian or Indian descent. I saw a special on the doodles, a Dennis Hwang was put in charge. I am surprised he has not posted the China national flag yet celebrating some obscure holiday in China.

Having served you might notice this kind of crap chaffs my hide no end!
trmn8r on 05/31/2013:
My memory is that Google did observe the holiday, but I could be wrong.

It shocks me that people notice this stuff in the first place. I personally find changing the pages annoying. I just want to surf for stuff I am looking for. Everyone is different.
clutzycook on 05/31/2013:
They did do a doodle for armed forces day, just thought I'd point that out.
Ben There on 06/01/2013:
Google did have a yellow ribbon for memorial day, which is I think a much more tasteful way of showing remembrance instead of a fancy moving doodle, but that is just my opinion. Maybe next year they can have an eagle shooting stars out of its eyes while grasping a waving American flag in its tallins.
BigAl on 06/01/2013:
Google is used worldwide.not just in America. >Old Timer< Lighten up there guy. America is a very important country but there are other countries. The fascinating part is that this complaint is foundless because Google did in fact have a very respectful "doodle" to commemorate Memorial Day.
Old Timer on 06/01/2013:
Big Al, how long were you in the service? That
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No cooperation
Posted by on
Rating: 1/51
I have tried repeatedly to change my password for one of my Google accounts. When I change my password for this particular account, it changes my password for one of my other accounts. It is frustrating since I was using tha e-mail address for a work-online job I was doing. It prevented me from being able to sign in to the account or talk to management of the company since they have my e-mail address that I was using to work for them. THEREFORE, NO JOB--THANKS GOOGLE
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Unauthorized Charges on My Credit Card
Posted by on
Rating: 1/51
COAL CITY, ILLINOIS -- I check my credit card and found 4 charges from, I called the Corporate headquarters for Google and they sent me to a web site that doesn't exist. I tried to put in a complaint in several areas of Google but nothing helped.

Now I have to stop my credit card and lose over $40.00 dollars with at this point no getting it returned to me.
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Ben There on 08/03/2012:
That sounds like you have been scammed by a company using Google's name - is not a Google site, even though it is using the name of two Google-owned companies. Contact your credit card company and dispute the charges - you should be able to recover your money that way.
madconsumer on 08/03/2012:
here is the whois data on this website. Registry Whois Updated 1 second ago - Refresh

Whois Server:
Referral URL:
Status: clientDeleteProhibited
Status: clientRenewProhibited
Status: clientTransferProhibited
Status: clientUpdateProhibited
Updated Date: 09-mar-2012
Creation Date: 08-mar-2006
Expiration Date: 08-mar-2013 Registrar Whois Updated 1 second ago

The data contained in this Registrar's Whois database,
while believed by the registrar to be reliable, is provided "as is"
with no guarantee or warranties regarding its accuracy. This information
is provided for the sole purpose of assisting you in obtaining
information about domain name registration records. Any use of
these data for any other purpose is expressly forbidden without
the prior written permission of this registrar. By submitting an
inquiry, you agree to these terms of usage and limitations of warranty.
In particular, you agree not to use these data to allow, enable, or
otherwise make possible, dissemination or collection of these data, in
part or in its entirety, for any purpose, such as the transmission of
unsolicited advertising and solicitations of any kind, including spam.
You further agree not to use these data to enable high volume, automated
or robotic electronic processes designed to collect or compile these data
for any purpose, including mining these data for your own personal or
commercial purposes.

Please note: the owner of the domain name is specified in the "registrant" field.
In most cases, the Registrar is not the owner of domain names listed in this database.

John McLean
1239 Woodhill Ct
Mississauga, Ontario L5E 3H1

Registered through: ***** We Have a Special On For All Domain Names ***** Dot Coms Only $6.95 *****
Created on: 08-Mar-06
Expires on: 08-Mar-13
Last Updated on: 09-Mar-12

Administrative Contact:
McLean, John
1239 Woodhill Ct
Mississauga, Ontario L5E 3H1

Technical Contact:
McLean, John
1239 Woodhill Ct
Mississauga, Ontario L5E 3H1

Domain servers in listed order:

trmn8r on 08/03/2012:
I don't understand why you can't dispute these charges with your credit card company.

I'm not sure this has anything to do with Google - it sounds like it may be scam using their name.
bhskittykatt on 08/06/2012:
It's not Google. It's a scam site. Dispute through your credit card company. They should be able to get your money back if it's within 60 days, iirc.
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Horrible website
Posted by on
Rating: 1/51
When you are searching for something it dose not give you the results your looking for. I hate it.

I dislike the people to came up with idea
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Ben There on 07/21/2012:
I use Google all the time and find what I want almost all of the time after my first or second search. That said, I know some people like Bing or Yahoo better... Have you tried those search engines?
jktshff1 on 07/21/2012:
I've used google for many years without problems
DebtorBasher on 07/21/2012:
You might want to re-word what you're searching for. I use all kinds of searches and found if I don't get the results I'm looking for, sometimes it just takes re-wording the search.
MRM on 07/21/2012:
DB is right on point, re-word what you are searching for. And that is immature when the OP said he dislike the people that came up with the idea.
trmn8r on 07/21/2012:
Back in the early 90's I worked at an academic institution, and the librarian was a huge advocate for Google, at a time when I thought Yahoo! was the bee's knees.

Google ended up kicking Yahoo!'s butt, and in the last week that person from Google jumped ship and is going to be the CEO of Yahoo!, possibly to see if they can compete with Google again.

I think you just aren't using it to its full potential. The few times I have used Google (I'm a stick in the mud), I got great results.
ok4now on 07/22/2012:
Google for good reason is the big dog on the block. They are the premier search engine. As DB correctly pointed out sometimes you have to re-word it. Here's an example. If you're searching a name put "quotation" marks around it. This will narrow the search and probably give you what you're looking for.
DELL Hell on 07/22/2012:
If you put your request in quotes you will get back much tighter results. ie: "Google", instead of Google.
trmn8r on 07/22/2012:
It was the early 2000's, not the early 1990's, that I worked with a librarian who saw the superiority of Google over its competition. Her other choice was Webcrawler - I don't think she even stooped to using Yahoo!.

Thanks to a rude comment posted on another website by someone who appears to have to comment on everything that happens here, I was able to see I had made an error.
DebtorBasher on 07/22/2012:
I never even think about Yahoo searches, but when I type in my search on Google, the search word(s) automatically fill in on Yahoo in my toolbar...I just figured it searched both at the same time.

8er! 8er! I used to be a librarian in high-school!
Who wanted to be a cheerleader anyway? Not me!
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I Am Not Satisfied About a Google Web Page and I Have Paid 400.00 to Toda
Posted by on
Rating: 1/51
I want to sue Google for a fictitious ad and the two people handling my add have stopped answering their phone to me. I am very serious about my four hundred $ I have spent and am not satisfied. I made it clear to them and now when I call I can't get them. I am going to try by email to contact them Google, so far I have been unsuccessful. I have an attorney and he advised me to write first. Jeanne Williams 504-307-8671)williams-jeanne@AT&T. Net
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