MOUNTAIN VIEW, CALIFORNIA -- I am a disabled individual and own an online store which I depend on for my livelihood. My livelihood is now threatened. And I am looking at my server being shut off, my business being destroyed, being unable to pay my business rent, and ultimately being homeless as a result of Google's extremely bad customer service. (No customer service phone number, hidden contact form, employees who don't read emails and instead copy and paste replies that don't address the issue, oftentimes they don't even respond to customers.) And false libelous statements made by Google's Google Base support team.
As a small business, I must rely on Google Product Search for customers to find my items because the large shopping comparison engines are out of the price range of all but the largest stores. I had been submitting data feeds for my store to Google Base since its inception without problems until last week without problems. Last week I started receiving "failed messages."
Google doesn't provide a customer service phone number and keeps its contact form well hidden. After opening a ticket via their contact form it can be days before they reply - oftentimes they simply ignore customer tickets and never reply. Google knows that they have a virtual monopoly on search and that businesses need to appear on Google to survive and thus Google has decided to turn the normal customer relationship upside down: at Google the customer isn't always right... No, instead Google expects customers to bow down and worship at its feet and never express any complaints about its abysmally awful customer service and business practices.
Two days after opening a ticket I received a reply (signed anonymously "The Google Base Team" -Google apparently likes to operate under a veil of anonymity and its customer service emails aren't even signed with a human's name.)
Surprise, surprise, once again, Google's customer service had falsely accused my business of violating policies and engaging in business practices which we do not do. I think I know how my business operates better than the outsourced customer service reps at Google who never even visited my site before copying and pasting their inane replies. We have never sold any products through commission. We have never taken part in, or sold any products through multi-level marketing programs. We do not sell through affiliate marketing relationships, or third party wholesalers, or cataloged marketing programs.
When I emailed Google that they were incorrect and my business is not engaging in the business practices they cited I didn't even receive a reply from them. As a result of Google's customer service staff's incompetence and their false assertion that I had violated the policies of their terms of service, traffic to my website and sales have virtually dried up and I am looking at being forced to close my business and being left without an income.
Message to Google- terms of service are legally binding upon both parties not just one. I did not violate the sections of the Google Base that your staff falsely accused me of violating. My business does not engage in the practices your incompetent customer service staff accused me of violating. I can prove that my business doesn't engage in any of the practices your customer service falsely accused me of and I am prepared to go to court to prove that your customer service staff's false and libelous accusations about my business are wrong.
Are you proud of yourselves Google for destroying a business with false accusations and putting a disabled individual on the edge of homelessness? Your competitors provide customer service phone numbers and don't treat their customers like pond scum. Eventually your customer service failings will catch up with you as enough people voice disgust and take their business elsewhere. Contrary to Google's belief, customers deserve to be treated with respect.
I am told that people can work from home online. I see the different advertising on the news and online for making extra money on google, yahoo, eBay etc all the time. We my work was downsized and single that I am I decided to look into making extra money online just like I have heard it could be done.
I looked on various websites and google caught my eye. Just spend $1.97 to get started and or just to check it out.
I did and I was totally confused with what was downloaded and questions of how to begin whom to call or contact for help. I decided to find out more so I left it alone for a while. Until I received a letter from my Bank that my account which had a small balance was way overdrawn by 77.83 dollars and I had also incurred bank over draft fees which totaled 70 Dollars.
I immediately visited the bank and found out it was from google online work. I immediately cancelled my card and started my search to have my 77.83 dollars refunded. I then received another letter from the bank that my account was overdrawn 29.84 dollars and I had 70 dollars of overdraft fees added to the account. I then returned to the bank for help. I was able to get refund of the 29.84 charged but the 77.83 is still pending because there is no phone number on the statement to call and the cannot help me.
The bank will not refund the bank charges because even though it was not intentional what has happen they are telling me the charges are not something they did but I did. I am beside myself, I was deceived by the $1.97 so called start up fee. I did not see anything about additional fees of any kind. No one should be deceived that way. I am looking to supplement by income not because I don't need it but because I do. Not I am out over 220.00 and I have no one that can help me. I trusted the media, the TV and the website and who is laughing now, not I.
Please help me and or send me to where I CAN RECOVER the fund that were taken from me without
actual authorization. I ONLY AUTHORIZED 1.97 NOT THE REST OF THE FUNDS. If I would have known before that I as going to spend more than I HAD I WOULD HAVE THOUGHT TWICE.
Any Business notifying Google of Copyright Infringement please be advised of the following! We have a fabricated Rip Off Report Complaint that was 29th position on page 2 on Google under our keyword search for our business name.
We notified Google of Copyright Infringement and demanded removal of the Rip Off Report listing from their browser. THE FOLLOWING OCCURRED IMMEDIATELY FOLLOWING GOOGLES RECEIPT OF OUR INFRINGEMENT NOTICE! 1) We watched the Rip Off Report listing rapidly move up from 29th to 7th position and the following day to 3rd position. Our active websites held the no 1 and no 2 position under our business name as keyword search.
2) Within 24 hours Google removed our web site listings which held the 1st and 2nd position which moved Rip Off Report into the 1st position 1st page now. ALL THIS WITHIN 36 HOURS AFTER WE NOTIFIED GOOGLE OF COPYRIGHT INFRINGEMENT REGARDING A FRAUDULENT RIP OFF REPORT POSTING!
This is unheard of and even we cannot believe Google Abuse and Legal department would allow their employees to do this. We are contacting every major newspaper and news program to feed them this story. Google will punish a business for demanding removal of Rip Off Report listing on their browser and worsen it but rapidly moving said posting into the first position immediately on you!!
Do Not Trust Google and think for a second that they are there to help you resolve false postings from Rip Off Report. Google will screw you immediately and punish you for taking them on with Infringement notification and demand for removal of a Rip Off Report Posting.
This is 100% factual and keep in mind this all occurred within 36 hours of our demand for removal of Rip Off Report posting under digital millennium copyright infringement notice sent to Google. This is evil, wrong in every sense of the word and Google clearly aligns itself with a convicted felon who writes his own complaints against companies for extortion attempts. This is very sad and a wake up call to all who believe Google as huge as they are will do the right thing on the side or what is right and what is wrong.
MOUNTAIN VIEW, CALIFORNIA -- Google's sign on page, where the word Google is often modified and morphed into letters that relate somehow to a particular holiday or celebration, is where my complaint is. I love the feature; however, when I signed on today, MEMORIAL DAY 2012, there was a tiny, tiny United States flag w/ a yellow ribbon across the front of it. The flag was not even the size of one of the Google letters!
I took this as a blatant insult, as a proud American. Clearly, this was an intentional affront to our country, where soldiers die daily for the right of some jerk to make a political statement in this way. Yet, on the 675th birthday of some man, usually, who is hardly known is an elaborate enhancement of the word Google. Please remind the person who does this artwork, is, first, in the United States of America and whose paycheck is provided by that company. My hunch is that the individual doing the work is not an American and likely not even a citizen.
WILLCOX, ARIZONA -- We get phone calls DAILY AND SOMETIMES TWICE DAILY regarding getting listed at the top of Google listings. At the end of the recording, there is a prompt to press 2 or sometimes 9 to be taken off the call list. Upon pressing the required number, nothing happens. There is no response on the phone and we also do NOT get removed from the call list. Today I pressed 1 to see what this scam was all about. When a human answered, I requested to speak to a supervisor. The person then said that she was the manager. Oh, what luck, the "manager" is taking calls and can barely speak English.
After repeating my request to be removed from this list I was told that this number had never requested to be removed. Oh, what a surprise!
CALIFORNIA -- I saw the popup on my home page, even some person here in my home town. (I wish I had written down his name or called to see if he really exists.) I contacted Google for information and was charge $2.79. Of course there were multiple pages of fine print, now called terms of agreement, thinking Google a reputable company I paid little attention. This month I found a charge of 81 dollars plus change to my account by a company Financial Success Kit online. I've recently learned that they have multiple addresses and represent almost every scam going. I intend to keep pursuing this as far as possible. Incidentally I find that Google has 1497 complaints listed.
We are all for free speech, but many blogs have and do cross the line. The way we are to report abuse on a Google blog gives many people who cannot afford a lawyer. Unlike Yahoo and Myspace who will listen to complaints of cyber-bullying and in most cases take action, Google & Blogger will not. Cyber-bullying has become bigger as most of the perpetrators know that Google and Blogger will not do anything to remove malicious content. I speak from personal experience after having my personal information posted by a stalker and reported it 3 times Google has taken NO Action. Maybe it is time to hit Google in their large wallet and their sponsors.
My hats off to MySpace and Yahoo for stepping up. Shame on Google and their weak policies. The malicious comments from hateful blogs will remain in Google searches for a very long time. This can and will effect people trying to get a job.
I have tried repeatedly to change my password for one of my Google accounts. When I change my password for this particular account, it changes my password for one of my other accounts. It is frustrating since I was using the e-mail address for a work-online job I was doing. It prevented me from being able to sign in to the account or talk to management of the company since they have my e-mail address that I was using to work for them. THEREFORE, NO JOB -- THANKS GOOGLE.
COAL CITY, ILLINOIS -- I check my credit card and found 4 charges from YouTubeGoogle.com/chcaus. I called the Corporate headquarters for Google and they sent me to a website that doesn't exist. I tried to put in a complaint in several areas of Google but nothing helped. Now I have to stop my credit card and lose over $40.00 dollars with at this point no getting it returned to me.