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24 reviews & complaints.

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Charges in my account
Posted by on
Rating: 1/51
AUSTIN, TEXAS -- I've been charged by Google and I want to know why? I haven't found a phone number or an e-mail address to direct my questionand/or complain
     
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Alain on 2012-05-08:
Google Corporate Office Headquarters
1600 Amphitheater Parkway
Mountain View, CA 94043
(650) 253-0000
Could not find an e-mail address.
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Google Obtaining Customer Information With Out Permission
Posted by on
Rating: 1/51
RIPON, CALIFORNIA -- I wish to remove Google as my search engine. Reason being is that Google has completed research on customers without their knowledge or permission. I resent this secret gathering of information and no longer wish to be associated with Google.

This request is impossible to accomplish by contacting Google on line. This conduct is what one would expect from a subversive organization.
     
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Tezrien on 2012-05-01:
If you are using firefox you can click the small google icon in the upper right corner of your browser and either choose another search engine or add one such as bing.com. Or you could set bing.com as your homepage (or any other search engine). If you are using Internet Explorer 9 you can click on tools and internet options and there is a setting on the first tab to control your search engines.
Suzy on 2012-05-01:
Simply don't use Google search engine for anything then they won't have any information to gather. Find another search engine and use it. I never use Google myself.
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Rip Off
Posted by on
Rating: 1/51
I downloaded tons of music, spent lots of money only to know that you can't play it, its not yours, you have to be connected to the internet to listen to the music you paid for. WHAT A RIP OFF!! I can listen to it for free if that's the case so why are they charging? NEVER BUY MUSIC FROM GOOGLE PLAY!!!!!!!
     
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trmn8r on 2012-04-01:
I tried for 10 minutes to find a description of the service GP offers, and couldn't. Timeout.
Tezrien on 2012-04-01:
According to their terms of service you can put the music on your "devices" and listen to it. But apparently you have to use google's software to do so.
http://play.google.com/about/music-terms.html
GenuineNerd on 2012-04-01:
You'd be better off with Apple's iPod and iTunes. I never had issues with those.
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Don't put ads on your main page!
Posted by on
Rating: 5/51
CALIFORNIA -- My home page is www.Google.com, which I chose because it doesn't have any extraneous content.

I am mad as hell that you put an ad for the GOP on it.

and irritated that you don't have a place for complaints.
     
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MDSasquatch on 2012-03-20:
Can you get your money back?
MRM on 2012-03-20:
It doesn't look like an ad. Its not intrusive.
traceylynn on 2012-03-20:
I don't see an ad.......
Ben There on 2012-03-20:
Do you have an iGoogle page, or the classic setting for your home page?

Often times ads are different based on your search and page view history.
clutzycook on 2012-03-20:
MDS, google is free. I think the OP meant that google is the first page that pops up when they open their browser.
MRM on 2012-03-20:
Clutzy, I think MDS is being sarcastic.
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4760-4934-5554 Billing And No Service
Posted by on
Rating: 1/51
CALIFORNIA -- On March 8, I purchased a domain from Google Apps and got an order confirmation and the service one week after is still not set up and working properly and there is no reply or way of getting in contact with this company.
     
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Tezrien on 2012-03-16:
If you look at the bottom of the Google App homepage there are all kinds of contact listings. Here is a link to their Tech Support: http://support.google.com/a/bin/request.py?

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Serious Defect In Google Spell Checker
Posted by on
HARTFORD, CONNECTICUT -- This is not complicated. The Google search engine is clearly biased toward certain spellings of given and surnames. Thus, it blocks searches to names that involve variations -- it's as if people with any variations in the spelling of their names DO NOT EXIST. This is an entirely predictable defect and more than an inaccuracy or an error; in the age of online social networking, it's unethical (e.g., is Google receiving money to give some names access and by default, blocking other names?).
     
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Old Timer on 2011-12-27:
Not sure what spell checker you are referring to? The one in Gmail or Google Doc's? You can add your own words to the dictionary. Most all software gets their dictionaries from the same sources. The basic dictionaries come with basic names, variations need to be added by the user.

Send Google a message about the issue. Google is always in "beta" with everything, trying to perfect what they build. They are very receptive to suggestions. No, I don't work for Google but we use a lot of their development tools and know a little about how they think and operate.
Ben There on 2011-12-27:
Google attempts to help its customers by auto-correcting misspelled terms. For example, if I search "amason", it will assume I meant Amazon... Google will alert you when this has happened by saying something like "Showing results for Amazon. Search instead for amason"

Does your business have an unusual name? You might want to contact Google to alert them of the fact so regional searches will show the correct spelling.
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Waste of my time
Posted by on
Every time I look up something on Google, I'll type in for example 2000 Buick climate control I get put on sites that have nothing to do with what I'm looking for. If I want to print coloring pages for my grandkids, I get sent all over kingdom come but not to a site that I can download. It is frustrating to say the least.
     
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MRM on 2011-12-23:
I, too, go to a site that is unrelated but it happens. The search results are not 100% accurate.
Old Timer on 2011-12-23:
Put what you want in quotes, I.e. "2000 Buick climate control", your results will only include the words in quotes. That will help a great deal. Google spends a lot of time trying to keep sites that use non relevant words and terms in their sites excluded from your search. Google even de-lists sites that cram their sites with non relevant stuff just to attract traffic. It's a 24/7 battle for Google as every site owner wants to show up in every search result.

The Google algorithms now favor site relevancy. If you sell apples, your site had better be relevant to apples or you will get dinged instead of pushed to the top of the search results.
Molly76 on 2011-12-23:
Love coloring pages also! Here ya go!
http://www.crayola.com/free-coloring-pages/
Anonymous on 2011-12-23:
I like what Google did today on their home page
Ben There on 2011-12-23:
I wonder if your computer might have a virus that is causing some unwanted pop ups or something like that, because when I Google "coloring pages" all of the first options are for free coloring pages. http://www.google.com/search?&q=coloring+pages
old fart on 2011-12-23:
Ben there... I agree, There's tons off coloring pages to choose from.
Venice09 on 2011-12-23:
Old Timer, that's good advice. It's what my daughter advised when I was complaining about search results. It does help.
bob93 on 2011-12-24:
Without quotes you get hits on every word in the search.
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Search engine set up to change my parameters
Posted by on
The search engine is currently changing the wording on my search line to coincide with whatever is someone else's current interests. It is like driving a car with no steering wheel. I can stop and put it in reverse and delete what Google has added, but the words return along with the page. I can just go down the page until I find or don't find what I am looking for, or I can add extra words to fill the spot and do the same. Why use an annoying addition to the search experience?
     
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Kris10 on 2011-12-14:
You should be able to turn off the search suggestions in the Google search settings. Sometimes they can be annoying.
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Gmail
Posted by on
GAITHERSBURG, MARYLAND -- On October 18, 2011, I went to sign into my account and my password which I have not reset or changed isn't being accepted. I've tried every step GOOGLE has to remedy the situation and nothing worked. You have to wait for them to investigate 24 hours. This is RIDICULOUS. What's even more absurd is that they don't have a number you can dial to reach a support person who can help you right away.
     
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Slimjim on 2011-10-19:
Frustrating not being able to get your mail but 24 hours to investigate sounds like a very reasonable wait time for them to do an investigation. I'm not sure a paid service would be faster resolving a potential hijacked email account.
Venice09 on 2011-10-19:
I agree. That's quick service. At least give them the 24 hours to investigate before getting all riled up.
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Print Preview
Posted by on
Google has taken over the print aspect of all computers and forces you to use there program of Print Preview when printing things off the web. It's a terrible program and you have no way to disable it. You can change any thing on the page. The type is small items are not centered when printing say a UPS Label the type is so small it's almost impossible for UPS to read the address.
     
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macdave on 2011-09-26:
It sounds like you have installed google toolbar into your browser. Have you tried to disable the toolbar?
trmn8r on 2011-09-26:
Google hasn't taken over anything on my computer, including printing. Sounds like something specific to yours.
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