2474 WALNUT STREET, CARY, NORTH CAROLINA -- I ordered a curio cabinet and have tried to talk to this company on the phone leaving numerous messages asking them to call me. I waited 14 weeks and they have sent the wrong curio and now I must wait longer. I have lost all faith that I will get any answer from this company and am afraid that I have lost my money. The e mail replies have been rude stating I was going into a rage when I was just trying to get a telephone call. I am hoping this company will resolve it issues with its service. I am retired and cannot afford to lose money.
CARY, NORTH CAROLINA -- I ordered my daughter's book shelf on July 17th. It is now October 19th and I have paid for the item in full (not including delivery). I have emailed and called numerous times regarding the estimated shipping date and I have not heard back from anyone. Every time I call I get an answering service. I can't even talk to a REAL person!
I am very upset about how this company does business! I am a pretty reasonable person and would be OK with this time frame if I could actually talk to someone from this company and they would inform me about what is going on. I am at the point where I just want my money back and then be able to wash my hands of this ridiculous furniture store! I can't believe they are still in business! I will be contacting the BBB!!
NEWPORT NEWS, VIRGINIA -- I have an ongoing battle with Grand Furniture. I made my purchase April, 2011. With my purchase I bought an extended warranty because I was getting my first big screen TV I felt it necessary. My TV has since stop working. I called the warranty company only to find out my TV was not covered. I asked the clerk several times before I completed my purchase. He said I had an 5 yr. warranty. Now I'm stuck with a broken TV and I still have 1 more year on my contract.