I ordered a childs vanity on April 14th 2011. It has now been almost 6 months and still no vanity. I have tried continuously to contact this company by phone messages, E-mails, certified mail and through the BBB. I have yet to get any response from this company. Grand furniture gallery keeps there customers hostage by taking only checks or money orders up front, this way there is no possible way to cancel your order when you don't receive your order. This is not only a very unprofessional but also a very uncaring company. I urge everyone who is thinking about using this company, PLEASE DON'T. YOU WILL REGRET IT. 1 Replies - Latest reply on 09/26/2011Add reply
NEWPORT NEWS, VIRGINIA -- I have an ongoing battle with Grand Furniture, I made my purchase April, 2011, with my purchase I bought an extended warranty because I was getting my first big screen TV I felt it necessary. my TV has since stop working. I called the warranty company only to find out my TV was not covered.
3 Replies - Latest reply on 08/08/2011Add reply
I asked the clerk several times before I completed my purchase, he said I had an 5 yr. warranty now I'm stuck with a broke TV and I still have 1 more year on my contract.
I have been dealing with this company since January and have found dealing with this company absolutely impossible. They will not return phone calls or emails. They have had my money and will not contact me about delivering the furniture. I contacted the BBB and have been told that they have a rating of "F". I think everyone should know this before doing business with them. I am now having to contact a lawyer to find resolution. I would be happy to share all my emails I have had with this company to warn you what you may be in for when dealing with them. All I can say is buyer beware.3 Replies - Latest reply on 09/20/2012Add reply
2474 WALNUT STREET, CARY, NORTH CAROLINA -- I ordered a curio cabinet and have tried to talk to this company on the phone leaving numerous messages asking them to call me. I waited 14 weeks and they have sent the wrong curio and now I must wait longer. I have lost all faith that I will get any answer from this company and am afraid that I have lost my money. The e mail replies have been rude stating I was going into a rage when I was just trying to get a telephone call. I am hoping this company will resolve it issues with its service. I am retired and cannot afford to loose money. T1 Replies - Latest reply on 03/28/2011Add reply
CARY, NORTH CAROLINA -- I ordered my daughter's book shelf on July 17th. It is now October 19th and I have paid for the item in full (not including delivery). I have emailed and called numerous times regarding the estimated shipping date and I have not heard back from anyone. Everytime I call I get an answering service. I can't even talk to a REAL person!
2 Replies - Latest reply on 01/05/2011Add reply
I am very upset about how this company does business! I am a pretty reasonable person and would be OK with this time frame if I could actually talk to someone from this company and they would inform me about what is going on.
I am at the point where I just want my money back and then be able to wash my hands of this ridiculous furniture store! I can't believe they are still in business!
I will be contacting the BBB!!
I placed an order with Grand Furniture Gallery on December 31, 2009, for a set of six Dining Room Chairs. Although my account was charged right away, I heard nothing from the company for over a month. ... read full review1 Replies - Latest reply on 06/02/2010