Grand Hotel

2 reviews & complaints.

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Don't Pay Cash to the Grand
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280 BEACH,BLVD, MISSISSIPPI -- I had a trip to the Grand Casino Hotel and Resort. We first had the trip booked for a week - day trip, but we didn't have enough people to make the trip so we re-booked 10-30. We sent this person a flier, talk to them until the 28th. Friday on the 29th, she called and ask me what time we were going to arrive, I told "we don't do in until tomorrow". At that time I knew we had lost $1260. She said that she was trying to find us rooms. I called back and (KG) "can you help us with the rooms" and she said "no it wasn't responsibility". If you plan a trip to Biloix, take a credit card and stay away from (KG) and the Grand Casino Hotel and Resort especially if you have a non-profit.

     
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Upset
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LAKE BUENA VISTA, FLORIDA -- Last night my family and I had dinner at the Grand Floridan hotel at Disney world specially, Narcosis. It was our first day in Florida and we were looking forward to a exceptional dinner. When it came time for dessert, my daughter and granddaughter ordered cheesecake, my wife ordered an ice cream. I ordered a cappuccino. I have had it there before and it has always excellent. When I ordered the cappuccino I requested cinnamon on top and told the waitress "not chocolate". She answered "we don't have chocolate".

When the cappuccino was served, it had chocolate on the top. I have been allergic to chocolate since I was a young boy and I would become extremely ill for 3-5 days so I am very cautious about foods with chocolate. My daughter tasted the cup and said it was chocolate. I alerted the waitress to this and she said it was cinnamon. When she brought the desserts, I told her we were leaving and did not want the desserts. The manager ** spoke to me and did not charge for the cup and the desserts. I have dined there each time I come to Disney, but I do not think I will dine there again.

     
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