LAKE BUENA VISTA, FLORIDA -- Last nite my family and I had dinner at the grand flordian hotel at disney world specially, Narcoossee's. It was our first day in flordia and we were looking forward to a exceptional dinner. when it came time for dessert my daughter and grandaughter ordered cheesecake, my wife ordered an ice cream. I ordered a cappuccino. i have had it there before and it has alway excellent. when I ordered the cappuccino I rquested cinnamon on top and told the waitress "not chocolate" she answered"we don't have chocolate" when the cappuccino was served it had chocolate on the top. I have been allergic to chocolate since I was a young boy and I would become extremely ill for 3-5 days so I am very cautious about foods with chocolate. my daughter tasted the cup and said it was chocolate. I alerted the waitress to this and she said it was cinnamon. when she brought the desserts I told her we were leaving and did not want the desserts. the manager(rebecca) spoke to me and did not charge for the cup and the desserts. I have dined there each time I come to Disney, but I do not think I will dine there again.Add reply
280 BEACH,BLVD, MISSISSIPPI -- I had a trip to the Grand Casino Hotel and Resort we first had the trip booked for a week day trip but we didn't have enough people to make the trip so we re-booked 10-30 we sent this person a flier talk to them up until the 28th Friday on the 29th she called and ask me what time we were going to arrive I told we don't do in until tomorrow. at that time I knew we had lost $1260 she said that she was trying to find us rooms I called back and (KG) can you help us with the rooms and she said no it wasn't responsibility.
1 Replies - Latest reply on 01/04/2011Add reply
If you plan a trip to Biloix take a credit card and stay away from (KG) and the Grand Casino Hotel and Resort especially if you have a non-profit.