Grant Search Assistant

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Fraudulently Billing My Checking Account
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ST. GEORGE, UTAH -- I happened to be checking my account online and noticed there were charges made that I wasn't aware of. I called my bank to notify them of this, and asked them if they had a phone number available for this company. They said NO. I then did research on my own, and found their company[s phone number on line through RIP-OFF REPORTS. I called them immediately and explained to them they had been taking money out of my checking account that I was not aware of.

They asked me for my debit card number and I told them I do not give anyone that personal information over the phone, unless I give it to them myself. They then asked me what the last four digits of my card number was, because they said they had to look it up on their accounts. I gave it to them. They then asked me for the first four digits of my account number and I gave it to them. I didn't give them any more information. They asked me if I was ?????? I told them No, I was not that person and that I didn't even know that person. I then demanded they reverse these charges back into my account.
The first rep. told me he couldn't do anything. Then he hung up on me. I then called back and thankfully got another rep. and explained the situation to him. HE said he could reverse one of the charges back, but not the other two. I then asked him why, and he told me that the amount for $3.97 was for shipping and handling of a cd software, and I told him I never received anything from their company, but he still said he couldn't reverse the charges. I then found an e-mail or the president of the company online and e-mailed him. His assistant called me back and I explained the situation to her. Customer Service then told me that they would reverse all three charges back to my account. They did reverse the $29.95 back , but I am still waiting on the other two charges for $3.97. I also found out that they had been trying to debit my card again for $29.95,but my card was declined.

I didn't even know this, until I spoke to this assistant. So people beware! Some companies get a hold of your credit card information and start fraudulently taking money from you without you realizing what their doing. So check your accounts regularly and dispute anything that you do not recognize.
     
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Anonymous on 2006-12-04:
Just go to your bank and file an affadavit of fraud, they will reverse the charges.
Ryan R. on 2007-03-14:
RESOLUTION OFFER....FROM EMPLOYEE OF COMPANY

I would like to discuss indiangoddess' concerns with her to insure that she is taken care of.

First I offer an apology for the breakdown in service indiangoddess obviously experienced. Indiangoddess, if you come back to read this; please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-370-7270 and is available 24 hours/7 days a week.

If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to indiangoddess. Hopefully, I will hear from her soon so that we can get this resolved.

Sincerely,

Ryan R.
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Need An Address Or Phone Number
Posted by on
LAS VEGAS, NEVADA -- I am looking for an address and/or a phone number to Grant Search Assistant. Supposedly they are in Las Vegas, NV. They are charging my credit card and I have no idea for what. If anyone has any info on them please contact me asap. I never ordered anything from them and I certainly didn't authorize any charges to my card.
     
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One-Eyed Willie on 2007-09-18:
Call you credit card company and tell them ASAP about the fraudulent charges.
It could be OJ trying to post bail.
Anonymous on 2007-09-18:
Here is Approximately 128 Reports Found on the ROR. There is a lot of info, maybe you can get what you need.

http://www.ripoffreport.com/searchresults.asp?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&q5=Grant+search+assistant&Search=Search

Grant Search Assistant
grantsearchassistant.com
2620 S.Maryland Parkway #859-A
Las Vegas, Nevada, 89109

If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
moneybags on 2007-09-18:
Call the bank/cc company and dispute the charges. Cancel this card. It has been corrupted. Get a new number and give the number to no one.
MRM on 2007-09-18:
This unauthorized charge incident is similar to mine except that it was from Apple iTunes. YOUR CREDIT CARD HAS BEEN COMPROMISED. Cancel the card and they will give you a new card, I'm sure you have other unauthorized charges in your online statement after the thief have found your card number.
Anonymous on 2007-09-18:
There are a lot of scams, especially in Vegas.
Contact your credit card and have a new card with a new number issued to you.
Also, go to Metro and file a complaint with the fraud detectives. They will get to the bottom of things.
MRM on 2007-09-18:
I would like to mention some advice on credit cards:
► Carry one credit card in wallet/purse.
► With that one card you always carry around with you, scratch out the security code on the back of the card and scratch out 4 numbers on the front so that the thief cannot copy the numbers. All you need is the magnetic strip to purchase goods at merchants. If you need to make purchase online or via telephone, get a second card and leave that card at home and use that for online purchases. **Leave the 2nd card unscratch as it stays at home.
► Make a habit of checking your statements online to see any fraudulent activities going on.
Anonymous on 2007-09-19:
The bank that issues my debit card lists the merchants full name and phone number. I checked my credit card statements as well. The phone numbers are on those statements also. You may want to ask your financial institutions to include this information on your statements.
Ryan R. on 2007-09-21:
To jal7761,

My name is Ryan and we provide the customer service for Raven Media. Grant Search Assistant is one of their programs. Please feel free to contact customer service at 866-396-5718 Monday - Friday 9 am - 9 pm Eastern Time. There you will find a happy, helpful agent waiting to address your concerns regarding your account.

If you are another customer reading this and you feel we have failed you in someway please contact me directly on my cell phone at 435-773-1795 or via email at ryanr@wskc.org and I will be happy to address your concern right away.

Sincerely,

Ryan R.
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Ripe off company
Posted by on
This company has been billing my credit card for 1 year. In that year I have called them, they do not know who I am, changed credit card numbers, stopped service of the card. They continue to bill me. I talk to my credit card company every month and they credit me back. They are in George, UT.
     
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Sparticus on 2007-02-02:
If you changed your card number, how can they still charge you? Someone must be supplying them with your new credit card information?
tnchuck100 on 2007-02-02:
Who is the credit card company? What is their explanation as to why they continue to allow that company to charge you? It looks like your credit card company linked the old card to the new one. Cancel the card and go with a different company.
Timboss on 2007-02-02:
We had a case where, after a trip, we cancelled our old credit card and got a new one (same institution). A charge came from our old card onto our new card (it was legitimate, they were just late in supplying it) but it seems there is a way to go from one card to another.
Anonymous on 2007-02-02:
Yeah, something isn't right here.
rhondam718732 on 2007-02-02:
Even a card that is issued with a barnbd new account # can be linked to your former card by the bank. I had it happen as well. It was a legitimate charge and was authorized so when we cancelled our old card (it was lost) the charge went through on the new card since it was pre-authorized on the old card prior to our reporting it lost.
Ryan R. on 2007-03-14:
RESOLUTION OFFER.....EMPLOYEE OF COMPANY

I would like to discuss Maryjane's concerns with her to insure that she is taken care of.

First I offer an apology for the breakdown in service Maryjane obviously experienced. Maryjane, if you come back to read this; please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5718 and is available 24 hours/7 days a week.

If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Maryjane. Hopefully, I will hear from her soon so that we can get this resolved.

Sincerely,

Ryan R.
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