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Grant & Weber bad service, can't be trusted
Posted by on
CALABASAS, CALIFORNIA -- Gran & Weber bad customer service

To all, I experienced awful customer service from a company called “Grant & Weber”. This is a collections agency and boy talk about rude, these people don’t have any personality at all. They have inter personal skills to act sharks over the phone and they love to call back and start a harassment campaign. If you have an issue with them, tell them you are monitoring their calls and if you have a debt, go to merchant where the debt came from even if you have an issue with that company, report to them how bad Grant & Weber was with you, tell them you don’t trust them. If you owe something, make a small payment and dispute the debt.

They use your credit report as a weapon and they will mention your credit report in the conversion. Beware of them threatening you about your credit report and what they will do with it.

If Grant & Weber has your account, make payments to the merchant instead, however if there is a settlement offer, get it in writing and if you pay, pay with a money order and sent it certified mail only. Giving your Visa number or check number over the phone, they can take more than disputed out of it. Don’t trust Grant & Weber as this people are very hard to deal with.

I found this collection agency on the bad customer service list and reports about them online. If you have an issue with this company please notify the Better Business Bureau and file a complaint. They use bad business practices and no one should have to deal with agencies like this.

This is the company information right here:

Grant & Weber
26575 Agoura Rd
Calabasas, CA 91302

(818)878-7700

www.grantweber.com
     
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Anonymous on 2006-11-14:
Jim... you seem to get ripped off a lot
AlexJB on 2006-12-12:
I just got contacted by these guys last month, and have been checking to make sure that they're legit. I called their number, left a message. I got a call back within a couple of hours. the woman that I spoke to was polite and respectful when I asked for details of what they were collecting on. she mentioned my credit report only when she said that they would not be reporting anything until such and such date. when I said that I needed to check my records, she remained polite, and made it clear that there were multiple ways to pay, and how late she would be in the office that day. that was last week, and they haven't yet contacted me again.

nothing at all like Jim's experience. I'll post again if they turn ugly...
Jimnames on 2006-12-14:
Ask for everything in writing. When I asked, they said they wouldn't send me anything of anything and told me everything is none of my business, just pay us. Polite, not with me, they were rude completely and they made statements like liar and on on arguing comments.

They use "your credit report", like they can threaten you with your information as they will mark it like a letter grade.

Beware of Grant & Weber
CC_Writer on 2007-01-03:
I just was notified by Experian that I have a "new collection" item on my credit report under "Grant & Weber". Since I had no idea what this was, I contacted them. They informed me it was from an old collection (medical) from 2003 that was resolved. Apparently they had a computer glitch that sent my information, and many others, to Experian. They were pleasant, assured me it would be resolved, and faxed me documentation stating the same. I hope they are right. If you don't hear back from me in the next couple of weeks, they must have been true to their word.
BeeJay2 on 2007-10-02:
It must be who is assigned your account. I am having difficulties with this company. I have been sent to a them by a company that apparently has lost their accounts(computer glich they said. I sent a dispute letter and received a call from G&W. The representative is assuming I owe the balance with no records or proof from the company. I have my receipts--but the way it is being handled is most unpleasant.
Evil Kitty Cat on 2008-02-13:
I just spoke w/ G & W and they REFUSED to accept any amount of payment but the full amount. I wanted to pay about $20 every two weeks to pay it off and they refused to let me do so. I said that I would mail it in and the rep said that they would mail the check back to me.

Isn't this against Federal regs? Don't they have to accept any payment no matter how small?

Jimnames on 2008-02-14:
My advice is, call the original merchant, tell them you want to settle it with them instead, evne if you have an issue with them, try to settle with them. Grant & Weber sent me threatening letters about taking me to court, when the account was new with them. My bill was a hospital bill and my insurance paid 60% of the bill but I disputed the hospital bill and where they dropped Grant & Weber when I mailed them a copy of the letter I got from Grant & Weber where the hospital took the account back and they later settled free of charge. I am glad I called the hospital and complained about they account with Grant & Weber, please do not trust these people, they are real horrible to deal with.
DaveS on 2008-06-25:
Grant & Weber is the worst kind of collection agency there is. They sent me a collection letter 45 days after my insurance promptly paid the St. Jude Hospital bill. They actually insisted that I pay them for a bill that was paid and I had proof of it. These people do not do their home work. If they would only have called the hospital before they sent out an ugly collection letter they would have known the status of the debt. They did not seem to care that the bill was paid. Grant & Weber specialize in the medical field so spread the word to any medical accounting folks you know, I have. Beware, these folks come across as "being on your side" and "a kinder and gentler agency" but they are not. There work is sloppy and they shoot from the hip without having any current knowledge of your account. Do not ever respond to or pay these people! Go right to the company or hospital they say you have a debt with. Grant & Weber is sloppy and incompetent and they did not even apologize to me when I requested that they do so.
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Grant & Weber RipOff collection company totally rude and dishonest They treat you like dirt they cannot be trusted in Calabasas Ca
Posted by on
CALABASAS, CALIFORNIA -- To all, I experienced awful customer service from a company called “Grant & Weber”. This is a collections agency and boy talk about rude, these people don't have any personality at all.

They have inter personal skills to act sharks over the phone and they love to call back and start a harassment campaign. If you have an issue with them, tell them you are monitoring their calls and if you have a debt, go to merchant where the debt came from even if you have an issue with that company, report to them how bad Grant & Weber was with you, tell them you don't trust them. If you owe something, make a small payment and dispute the debt but not with them, with the merchant but please dispute your debt with the merchant. All Grant & Weber wants is their commission, they will do anything for money in their pockets.

They use your credit report as a weapon and they will mention your credit report in the conversion. Beware of them threatening you about your credit report and what they will do with it. Report them to the Federal Trade Commission and also on the do not call list with the Federal Communication Commission.

If Grant & Weber has your account, make payments to the merchant instead, however if there is a settlement offer, get it in writing and if you pay, pay with a money order and sent it certified mail only. Giving your Visa number or check number over the phone, they can take more than disputed out of it. Don't trust Grant & Weber as these people are very hard to deal with. They want your banking routing number, this is a trap, beware of this method. Also your home address, they will use tactics to get their money, so always use a PO Box and money order, with all collection agencies and always certify your mail when sending your money. You need to document everything; these people will call people searching for money or your location information. If you write to them, do expect any written correspondence, they do not write back. They do not tell you their polices either, they will tell you, you have no business knowing about their policy's is what your hear from them. The more you ask the ruder they get with you.

I found this collection agency on the bad customer service list and reports about them online. If you have an issue with this company please notify the Better Business Bureau and file a complaint. They use bad business practices and no one should have to deal with agencies like this.
     
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vtecjunkie on 2010-12-03:
Doesn't sound to me like you've ever dealt with them. That advice is essentially useless as anyone with a brain would do what you are outlining.
"so always use a PO Box and money order, with all collection agencies and always certify your mail when sending your money."
DUH
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Very Rude Not at All Helpful
Posted by on
Rating: 1/51
CALABASAS, CALIFORNIA -- I recently have been trying to clean up my credit and when I had my credit report ran, I see 5 different accounts on my credit from Grant & Weber, when I called to talk to them about that these were pertaining to, they told-me doctors' bills.

Apparently when I was living in California, my Health Insurance did not pay the complete bill and there were these small bills of 81.00 and 66.05 bills outstanding. I moved to Wisconsin, after a bad situation, and never once received a bill. I am just not getting bills because I disputed these on my credit report not knowing what they were, come to find out they have attached over 200.00 in interest onto my bills!! They are not willing to work with me on getting this cleaned up!! They did not even have my correct address on file. Hence my not receiving these bills!! This women was very rude and not at all helpful!! How can they do this, I am willing to pay my bill, I just do not think I have to pay interest on something I did not even know about!!!
     
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DebtorBasher on 2012-07-05:
I collect on medical bills...mostly, as you said whatever the insurance didn't cover and I usually will deduct the extra fees (IF the person is not rude and yelling at me and I know they really want to take care of their bills). But, that's just me and any of these places CAN deduct the fees IF they wanted to, but not all of them will.

Have you offered to pay for just the actual bill as a settlement in full? Sometimes, if you just mention your only option is to file bankruptcy, they will take whatever you are willing to pay because it's too much paper work for them to go through with bankruptcy accounts...even if you're not planning on bankruptcy, those are magical words to a bill collector and you'd be surprised how that word can WORK for you. But shhhhhhhhhh, you didn't hear that from this bill collector! ;)

Good luck to you!
trmn8r on 2012-07-05:
Flipping Fantastic advice, Basher! You da woman.
DebtorBasher on 2012-07-05:
*Whispering in 8er's ear*
Shhhhhhhh...don't tell anyone I said that.
madconsumer on 2012-07-06:
sounds like these were your co-pay portions. once you moved, they did not have an address to forward the bills to.
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Collection scam
Posted by on
SCOTTSDALE, ARIZONA -- I'm a senior citizen living on SS.
I made the mistake of getting sick at Chandler AZ. I had some test and a hospital procedure
which cost around $10,000. which I paid off
threw Grant & Weber Arizona. I got a letter saying paid in full. What I didn't know was that there was another bill for $90.00 that they hid from me and didn't contact me on until the interest had the balance of over $1,100.00.
They would not tell me what the $90.00 bill was for. I don't know how many more of these bills they have hiden getting interest that I won't know until they decide to tell me.
How can I besure that this is my last bill????
Do not get sick in Chandler AZ. The Hospital double billed me. My insurance wouldn't pay because of the double billing. So this was out of my own pocket. Grant and the hospital in Chandler are taking advanage of senior citzens that come to vist AZ. What can I do to stop this RIP OFF.
     
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DebtorBasher on 2009-11-23:
If this is a collection agency...send them a 'validation of debt' request. If you go to my blog, you will find a link with that letter and all you have to do is fill it out and print it. Send it to them Certified WITH Return receipt. They will have to give you all the information regarding the bill within 30 days of receiving the request. When you send the request, be sure to tell them you want 'ALL OUTSTANDING ACCOUNTS VALIDATED'. This way, they will have to give you all information on ALL bills they have for you that are outstanding. Be sure when you get the information on the $90.00/$1100.00 bill, compare it with those you already paid to be sure it isn't a duplicated billing...that does happen at times. Also, contact the hospital and request copies of any outstanding bills you have through them...and keep all correspondence and payment receipts for your records.
JR in Orlando on 2009-11-24:
How does $90.00 become $1,100.00? The cheapest tool to help is this situation is the multiple flap, metal brad, file folder. I was in an accident last December and by the time I got through with all the letters, statements, bills, etc, the file folder was 3 inches thick. If I had not kept them all in one place, I would never have been able to compare, contrast and review all my bills. It saved me over a $1,000.00 in misbilling.
senior3 on 2009-11-24:
This hospital bill was from 4 years ago. It took 1 year to pay the $10,000 off with arbitration. So when this $1,100
bill came it was a complete surprise.When I contacted Grant & Weber collection ageny they said this is another bill and the paid in full letter I had didn't matter.
I havn't been to AZ. since 2005. My wife is a ex bookkeeper and she never throws anything away. There is no
hospital bill or doctor bill out standing for around $90.00 from AZ.
Have no idea what kind of interest rate Grant & Weber charge to bring this figure up so high. But I guess AZ. lets them get away with this kind of RIP OFF.
Thanks for the info from DebtorBasher and JR in Orlando.
DebtorBasher on 2009-11-24:
In that case, it IS best for you to send them a letter validation request...as I said, there is a link on my blog that you can click on to get that letter to fill out.
Gayle on 2014-02-24:
I've got the same situation with Chandler Regional Hospital. My bill is $11k and I didn't even receive a diagnosis. I was only there a couple of hrs and had one pelvic ct scan.
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Bad Collections Agency
Posted by on
CALABASAS, CALIFORNIA -- To start, there was nothing positive about my experience with this company. I have never been to collections before so I didn't know how it all worked. So I called up my representative and informed him that this was my first time dealing with a collections agency and asked him what I was supposed to do. He told me he could give me a 30 day extension so that I could figure it out!! yeah, he was expecting me to figure it out on my own!

I was still unsure what bill they were even talking about so I made some phone calls to the original billing company and to my insurance company Blueshield. I found out that Blueshield had never been billed to begin with. So, I called back my representative at Grant and Weber to ask him how to get Blueshield to pay for the bill..and how to get the bill to them. He then told me that he could send me the information that he had so that I could send it to them MYSELF.

So what do I do? I went downtown and paid $7.00 to fax Blueshield the information that my representative had mailed me. He assured me that he send enough information for Blueshield to pay for the bill.

I then called him back later that day and asked how soon Blueshield would pay for the bill because my deadline was in a few days. He answered by saying that it would take them a couple of months to process. Following that, I asked, "So does that mean I have to pay the FULL AMOUNT before the end of my extension so that it won't go against my credit?" Because I was worried about a ding going on my credit for not paying the bill right then. And he then told me, YES. Then I asked, "what if I don't have any money?" and he replied, "well then you will get a mark on your credit."

So, even though my insurance company was willing to pay for the whole bill I ended up paying for it. because, grant and weber didn't even send me the right/enough information to send to Blueshield. They should have sent me an itemized bill which I now know.

He would not help me any of the times I called and asked for help. The only things he would say was YES or NO when I asked him a question. Had I not asked any questions he would not even said anything to me. As of now, I am still trying to get this all figured out.

I am very upset with this company and would like to take them to court over it. they are scumbags!

also I have tried to get a hold of a supervisor but they refuse to return my calls.

     
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Soaring Consumer on 2009-05-05:
You should have tried to settle this with the company that issued the debt, you should have gotten a notice with the information (including the issuer of the debt and the date it was issued) from the collections agency well before they contacted you by phone.

After all, it was their error by failing to bill your insurance company. At this point I suggest that you contact the company that sent you to collections, have them properly bill your insurance and then have them reimburse you.
Anonymous on 2009-05-06:
Compared to other hooro stories we see here, these people seem pretty reasonable. I don't think anyone ever has a 'psoitive experience' with a collections agency.
Anonymous on 2009-05-06:
This is what happens when people let collections goons dictate terms. The OP should have demanded that the collector validate the bill. Armed with that, the OP could have gone to the originating creditor. Since the dispute arose from the original creditor's failure to bill the insurance, the OP could have rightly demanded that collections activity cease and that the owed amount be properly submitted to insurance 'or else'. Instead, the OP let the collector frighten her into paying. The collector is happy. The creditor is happy. Don't hold your breath waiting for the insurance reimbursement.
Paulm on 2009-11-19:
These people are crooks! They try to frighten you into paying by using false information. Medical bils are NEVER shown on credit reports and do not affect your credit score.

I just had a goon from this firm call my office. He told my Office Manager that if I didn't reply to him before noon he would have my driver's license suspended!

1). It is illegal for a credit collector to reveal the reason for his call to anyone but the individual he is trying to reach;

2) He can't have my driving license suspended. Again it is illegal to make false threats

3) He was breaking federal bankruptcy law as his clients were informed by the US Bankruptcy Court that I had filed bankruptcy over two weeks ago and that they were not allowed to contact me.

4) He has got completely the wrong person, as he claims my car was involved in an accident on a day when it was broken down and sitting in my driveway.

Still these breaches of federal law don't seem to bother this firm in the least! They even put their threats in writing! My attorney is looking forward to taking this case!
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Please I need some advice about my hospital bill/Grant and Weber
Posted by on
CALABASAS, CALIFORNIA -- I've been paying about $100.00 a month to grant and weber since August 2009 for the medical bill I owed at the hostpital Sept 2008. I had submit the financial aids application but there was no respond from hospital until February 2010 the hospital finally sent me approval letter that my responsiility would be only about $500.00 instead of $4,000.00 . ..I've been paying Grant and weber more than $500.00 I am not sure what I should do please advice..
     
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Anonymous on 2010-02-23:
Stop paying..be happy you didn't end up paying the whole 5k. Whatever you paid above and beyond the 500 dollars still belongs to the hospital, imo.
siamese on 2010-02-27:
Thank you for your reply..I have contacted the hospital..and they said that I owed them that $500.00...there was no statement from Grant and Weber except the receipts..I received. I just wonder where that money went...but just like you 've said.. be happy that I didn't have to pay $5000.00 thanks again ;-) Kae
Jimnames on 2010-07-05:
To all, I experienced awful customer service from a company called “Grant & Weber”. This is a collections agency and boy talk about rude, these people don't have any personality at all.

They have inter personal skills to act sharks over the phone and they love to call back and start a harassment campaign. If you have an issue with them, tell them you are monitoring their calls and if you have a debt, go to merchant where the debt came from even if you have an issue with that company, report to them how bad Grant & Weber was with you, tell them you don't trust them. If you owe something, make a small payment and dispute the debt but not with them, with the merchant but please dispute your debt with the merchant. All Grant & Weber wants is their commission, they will do anything for money in their pockets.

They use your credit report as a weapon and they will mention your credit report in the conversion. Beware of them threatening you about your credit report and what they will do with it. Report them to the Federal Trade Commission and also on the do not call list with the Federal Communication Commission.

If Grant & Weber has your account, make payments to the merchant instead, however if there is a settlement offer, get it in writing and if you pay, pay with a money order and sent it certified mail only. Giving your Visa number or check number over the phone, they can take more than disputed out of it. Don't trust Grant & Weber as these people are very hard to deal with. They want your banking routing number, this is a trap, beware of this method. Also your home address, they will use tactics to get their money, so always use a PO Box and money order, with all collection agencies and always certify your mail when sending your money. You need to document everything; these people will call people searching for money or your location information. If you write to them, do expect any written correspondence, they do not write back. They do not tell you their polices either, they will tell you, you have no business knowing about their policy's is what your hear from them. The more you ask the ruder they get with you.

I found this collection agency on the bad customer service list and reports about them online. If you have an issue with this company please notify the Better Business Bureau and file a complaint. They use bad business practices and no one should have to deal with agencies like this.
PepperElf on 2010-07-05:
that is assuming the original company will accept payment
once they sell your debt to another company however they are not required to deal with you if I'm not mistaken

of course the easiest way to deal with collectors is to avoid them or to make timely payments
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Grant & Weber are the worst collection agency to deal with!
Posted by on
THOUSAND OAKS, CALIFORNIA -- Grant & Weber are bottom dwellers. They made me pay a double payment on a doctor bill that they had acquired. My doctor said they never sent the account to collections and they don't know how Grant & Weber got my account. I ended up taking the doctor to small claims court for the double payment and I won the case and got most of my overpayment back. Now, the exact thing is happening again. Once Grant & Weber acquire your social security number they pull everything they can on you and they will give you no information on the actual bill in question when you request it. They just want a payment over the phone and the ding DOES NOT come off your credit report!

I am calling the BBB today! I'd like to start a class action lawsuit to make them accountable.

     
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Anonymous on 2007-10-03:
I thought NCO was the worst? Sounds like Grant & Weber are not anything nice either.
Hugh_Jorgen on 2007-10-03:
There is a huge market in accounts receivable "paper". Chances are Grant and Weber might be the third or fourth owner of your debt. They paid a nickel or so for each dollar of face value for a whole bunch of delinquent accoounts and they only need about 10% of the people to pay the debts to make a lot of money. That's why your doctor didn't know about Grant and Weber - he may have sent your account to some other company that later resold it.
chekmom on 2007-10-03:
Thank you Hugh for your input. I had no idea that receivables get accounts in this way. This must be the reason my doctor's office says they never heard of Grant & Weber.
gakreed on 2007-10-03:
Like Hugh said, it was probably not the first account holder and if your doctor's office is like most of them around here, after a debt is owed for so long or more than 30 days pass without a payment the debt is automatically turned over to the collections department.
fuserfran on 2007-12-13:
She's right. Grant & Weberare trying to collect from me and won't give me any information on the bill, which I never received. I never heard of the creditor, and when I Googled the creditor, there was nothing on them. I don't think they even exist. I'm going to file a complaint with the state attorney general if they don't produce a valid bill immediately. They're ripping off cancer patients, which is the lowest of the low.
fuserfran on 2007-12-14:
UPDATE: I told G&W that the creditor company is not in Google or the phone book and that I called my insurance company, and they had no claim from it, nor had I received a bill. I said I'd go to the attorney general. I spoke with a supervisor, and she said it was an error on their part, that the agent with whom I talked at G&W was new, and that they would send the bill back to the creditor and send me a letter that I don't have to pay G&W. Let's see if I get the letter.
Scott0515 on 2008-04-07:
I too got a couple of letters from G&W, along with phone calls. However, when I called my original creditor (Healthcare Partner Medical Group), they said that I had a zero balance on my account. In addition, they told me that the type of service I had received, was supposed to be paid by my insurance, not me. Interesting. I had the original creditor's rep on line and tried to call G&W, but the collection agent was no longer available. Will try again and update the result here.
siamese on 2010-02-23:
I've been paying about $100.00 a month to grant and weber since August 2009 for the medical bill I owed at the hostpital Sept 2008 . I had submit the financial aids application but there was no respond from hospital until feb 2010 the hospital finally sent me approval letter that my responsiility would be only about $500.00 instead of $4,000.00 . ..I 've been paying Grant and weber more than $500.00 I am not sure what I should do please advice..
fuserfran on 2010-06-09:
Siamese -- Coordinate with the hospital if they will cooperate, and let G&W know you're willing to go to your state attorney general if they do not give you a refund. Then report them if they don't.
CreditAngel on 2011-06-15:
KNOW YOUR RIGHTS: The Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. § 1692 et seq., is a United States statute added in 1978 as Title VIII of the Consumer Credit Protection Act. Its purposes are to eliminate abusive practices in the collection of consumer debts, to promote fair debt collection, and to provide consumers with an avenue for disputing and obtaining validation of debt information in order to ensure the information's accuracy.[1] The Act creates guidelines under which debt collectors may conduct business, defines rights of consumers involved with debt collectors, and prescribes penalties and remedies for violations of the Act.

This is FEDERAL legislation that requires agencies collecting debts to provide verification of the debt AND THE IDENTITY OF THE CREDITOR. If they can't, or won't do these things, then they have to stop contacting you. These people are bottom feeders who buy debt for a nickel or so on the dollar, so whatever they get is pure profit. Because they bought this debt 2nd, 3rd or 4th hand, they probably CANNOT supply that information. Find the full write-up here. Educate yourselves and FIGHT BACK: http://en.wikipedia.org/wiki/Fair_Debt_Collection_Practices_Act
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Don't Trust this collection agency
Posted by on
RANCHO CORDOVA, CALIFORNIA -- I have been trying to pay off a collection account that should have been billed to my medical insurance company, however, I contacted them in 11-06 and they always stated that either their computers were down or they couldn't find my acct.
I have called several times since and have gone through 3 different workers, the last one I spoke with tried to almost double the amount owed.

Well, the laughs on them, I am contacting the original creditor about this matter and they told me once before not to worry about them it is due to fall off my credit soon anyway.

DO NOT TRUST THIS COMPANY, THEY ALWAYS HAVE EXCUSES AND NOW THEY ARE TRYING TO DOUBLE MY BILL. BEWARE.
     
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poppapia on 2007-07-13:
First, it won't fall off your credit soon. Second, once a business turns over an account to a collection agency, they are not allowed to collect on it or negotiate on it, so the collection agency will continue to contact you for this payment.
firengine103 on 2007-07-13:
Don't laugh too hard, it will be on your credit for as long as they want it to be, like forever! and it will always remain collectable.
chekmom on 2007-10-03:
Grant & Weber are bottom dwellers. They made me pay a double payment on a doctor bill that they had acquired. My doctor says they never sent the account to collections and they don't know how Grant & Weber got my account. I ended up taking the doctor to small claims court for the double payment and I won the case and got most of my overpayment back. Now, the exact thing is happening again. Once Grant & Weber acquire your social security number they pull everything they can on you and they will give you no information on the actual bill in question when you request it. They just want a payment over the phone and the ding DOES NOT come off your credit report!
I am calling the BBB today! I'd like to start a class action lawsuit to make them accountable.
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