LIVE OAK, FLORIDA -- I am a Grasshopper dealer and have been for 12 years. I can personally tell you yhat Grasshopper Company has never dropped the ball on customer service. You may have a dealer that is not holding up his end of the service but it will not be the company.
That said It would be nice to know the circumstances of your problems with the 727. You commented that it broke in half, where did it actually break, what caused it to break.
Have you contacted the factory direct or just the dealer.
It would be nice to know more about your situation before you bash one of the most reliable and best servicing manufactures in the outdoor power equipment business.
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Grasshopper mower engine problem
Posted by Taeko on 07/06/2007
NEBRASKA -- I have a 60inch Grasshopper Mower that has 130 hours on it. I had the dealer pick it up to adjust and replace blades, and while they had to do an oil change. I got it back after being gone for about 7-10 days. When I went to start and run it, it just could not get up to speed. I did get it down to the fuel barrel, (approx 100ft) I was not sure that it was going to make it. It finally revved up and I started mowing. About 5 minutes into mowing and it sound like all the nuts and bolts were loose and I immediately took it back to the garage and I was not sure that it was going to make it. The mower went back to the dealer where it has been for two months. They tore into the engine and said that the bottom bearing was up in top with the other bearing and they were beating against each other. I asked about the engine being under warranty and they said that Kubota is very difficult to deal with and would not stand behind it. Since then they sent it off to another dealer who has said that it was run with to thin of oil or ran out of oil.
This machine ran perfectly before I sent it in. Has any one out there had any problems. I am hoping for the best, but it sounds like I am going to be stuck with replacing an engine. If that happens I will never buy another one!