Great Call Jitterbug

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Poor customer Service
Posted by on
DEL MAR, CALIFORNIA -- Stay away from Jitterbug cell phones, marketed by Great Call, Inc. of Del Mar, CA. Their Customer Service representatives are purposeful liars.

The Jitterbug Customer Service Dept. has lied to me from the day I called them to order a phone on July 7, 2007. I asked to have a phone with a Florida area code, because I would soon be moving from New Hampshire to Florida. I was told "no problem." I also signed up for a year's service in advance, and my credit card was charged $675.00.

Three days later, I received the phone by FED EX, but it had a NH area code. I called the company and was told that it was a mistake, just send it back with a pre-paid UPS shipping label that they would e-mail to me (I failed to notice that it was UPS ground mail.) I mailed the phone back and waited for my replacement. After 7 days, I called again and was told that they never sent replacement phones, they wait for your old phone to be returned and then they re-program it.

I yelled that I was getting ready to move to Florida and needed a phone ASAP. So, they agreed to FED EX it, but then they (3 reps on a conference call) said "Oh, we can't guarantee you a Florida area code". They offered me an 866 area code "in case the 904 area code lines are all used up". I told them that didn't make sense -- I wanted a 904 code.

I waited 3 days, but the phone never came. So, I called and cancelled and asked for a refund. I was told I would get a refund as soon as the phone was returned to them. I checked the tracking label and found that the phone had already been received. Customer service said the phone had been misplaced, but they would get right on the task of my refund.

A week later, they still had not credited by card. I spoke to another customer rep. who said she would straighten it out and call back.

Three days later I called again, and this rep. said it would take 21 days to get my card credited for the year of service I paid.

I have spent 1 month trying to sort this out and I have spoken to 14 customer service reps. They will tell you anything to get you off the phone but they do not deliver. STAY AWAY.
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User Replies:
honestrep on 09/13/2007:
Hi AlleyS, Great Call and Jitterbug don't have the capability to change the area code or phone number in their system. This a company that is very archaic and backwards. They are also two million dollars in debt. They have a record for getting more returns for their product than sales. They treat their customers as well as their employees very poorly. I would not recommend doing business with Great Call or Jitterbug cell phones to anyone. Often seniors are left without cell service for weeks. The company will turn off service if a payment is short by one or two dollars. The company really doesn't care. They have 2-3 people that work on the network and billing issues. Their operation reminds me of someone doing business out of their home garage.
honestrep on 06/30/2008:
The facts of the matter are that Jitterbug Cell Phones aka Great Call Inc. are professional scam artists. What kind of company rips off senior citizens? Great Call Inc, and Jitterbug Cell Phones have the lowest ethics I have seen of any professional company out there besides those companies that sell fake ink toner. Arlene Harris and the management of Jitterbug Cell Phones aka Great Call Inc. should be brought up on charges from the FTC.
PaulMiller on 09/27/2010:
I went online today to let people know how happy I am with my Jitterbug phone and service and then came to this site. I think these folks only want to say bad things so I don't know if this is the right place to write that I love my phone and service. These are really good people at Jitterbug and always help me and my wife. we take our Jitterbug with us when we travel or even to see the grandkids and it is the best service ever. If you only want complaints, you can remove my note. And please let me know where I can say that it is a good service. Thank you.
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Great Jitterbug Rip off Seniors and now trying 911 service
Posted by on
SAN DIEGO, CALIFORNIA -- The minute counter on the Jitterbug J phone does not work, so seniors go over their minutes and get ripped off. Then I called the other day and the customer service representative told me if I am being robbed, or have a heart attack I should call Great Call instead of 911 with a new service they are going to have. If they can not fix the minute counter how can I trust them with a 911 service ? And, if I am having a heart attack, are not I losing time calling the drug abusers, and gang members at the Great Call call centers ?
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Anonymous on 04/07/2011:
Why would you need to have their service to call 911? You can dial 911 fro ANY cell phone regardless if you even have service on it or not!
Buddy01 on 04/07/2011:
They are trying to scare you into signing up with their new service. Prince is right about cell phones.
Cwazychicken on 04/07/2011:
As far as I know, even if you have a phone and no plan, I think you can call 911 any ways. It should be free. That is what a few people have told me. Don't deal with this company if that's how they are going to act. There are other cheaper mobile phones out there...trac phone & Virgin Mobile.....I used VM for emergencies and never got charged. I've seen this jitterbug phone on advertisements, It seemed a bit pricey to me.
dan gordon on 04/07/2011:
cell phones work differently than a home phone. The minutes start when the ring tones begin. If you ring 10 times the minutes of use may be off. They aren't ripping you off, that's how cell phones bill. If your 'phone' counter doesn't work, I'm sure there is a way to check your minutes? Almost all cell phone providers provide this svc. Perhaps you don't understand the service?
Anonymous on 04/08/2011:
You can dial 911 from any working cell phone regardless if service is on it or not.
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