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27 Reviews & Complaints

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Lost Luggage
Posted by Ethel_hughes on 04/09/2012
MANHATTEN, NEW YORK -- On 1/4/2012 the bus driver let a passenger take my luggage from under the bus. I on the bus in New Britian CT. I put my luggage under the bus. There were 2 stops in CT before arriving in New York. When I got off the bus to get my luggage it was gone. I let the bus driver know. He told me to fill out a lost luggage claim form which I did. I've called Greyhound numerous times describing the luggage, what's in it, where I was coming from, where I was going. Each time being told something different. It's been over 3 months and Greyhound still has not located my luggage. It had my name, phone number and address on it. I feel the bus driver let a passenger take it at one of the stops.
     
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Unorganized Rude Attendants and Rude Disrespectful Bus Drivers
Posted by Ldunn0020 on 04/06/2012
MONTGOMERY, ALABAMA -- On April 5,2012,I was on my way from Pensacola, Florida to Nashville, Tennessee. I arrived at the Pensacola bus station at 10 P.M. to purchase a ticket that was suppose to be $112.00, but ended up paying $133.00 because it was Easter. I reminded the bus attendant Easter wasn't till Sunday. I arrived at the Montgomery, Alabama bus station at 3:30am to wait for my bus going to Birmingham at 5am. I watched the rude attendant sell about 8 or 9 tickets for the same bus I was waiting for. We all lined up to board the bus, and when it came to the last 8 people, which I was one of, the bus driver says, my bus is full and I can't take anymore passengers. I said what the [snip] are the rest of us to do? His response was that's not his problem.

I was very upset, the attendant should not have sold any seats to that bus because it was already full. She rudely told me I would have to wait for the 10:15 bus or I could take a bus at 7:50 A.M. to Atlanta and then back to Nashville, a 5 hour delay in my trip. She then went on to say I needed to hurry up and decide which trip I was taking because she didn't have all day and she was getting off at 6.

I then expressed how upset I was about the un-organization and the delay in my trip, and she said if I didn't watch my mouth, I would not be going on a Greyhound bus period. I do not appreciate being talked to like I'm a nobody, nor threatened when the mistake was her fault to begin with.

No one apologized or tried to accommodate the passengers left behind. I will never travel Greyhound again. When I did get on the bus to Atlanta, that bus driver was also rude, nasty, a real [snip], and very unprofessional. He talked to all passengers like we were dogs.

Hey Greyhound, are you running a bus line to accommodate customers or your rude [snip] employees. Never again. I am not a racial person and I expect the same respect from black people.
     
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Posted by trmn8r on 2012-04-06:
I'm not sure this has anything to do with race. Greyhound is first come, first served. It is very possible the CSR's don't know how full a bus is going to be.

That said, travelling Greyhound is a sobering experience under the best circumstances.
Posted by Skye on 2012-04-07:
You can fill out an on line complaint directly to Greyhound at:

http://www.greyhound.com/en/CustomerAssistanceRequest.aspx
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Over-booked
Posted by Porterrachel5 on 03/15/2012
LARAMIE, WYOMING -- Twice my daughter has tried to ride Greyhound from Laramie, WY, and both times they have turned her away and told her the bus was full and she would have to catch the next one, even though she had bought her ticket way in advance. They also said she cannot get refunded for the money she spent. And the later bus was at 3:30 am. Yesterday, when it happened, I had already driven 2 hours to Rock Springs to pick her and her boyfriend up, when she called and said they had over-booked, and would have to catch the early morning bus. She is on spring break, and can only spend a couple days at home, so I ended up driving another 3 hours to pick them up and bring them back home. Like everyone else, they work hard for their money, and Greyhound doesn't give a crap about stealing their money, and telling them in a sense, "too bad". It's just not right.
     
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Posted by Skye on 2012-03-15:
She can request her refund on line at:

http://www.greyhound.com/en/RefundsAndExchangesRequest.aspx
Posted by Skye on 2012-03-15:
Actually, she must request her refund in writing. She must also include some information on her ticket, in order for them to process her refund.
Posted by ticia232 on 2012-03-15:
Greyhound works on a first come, first on the bus basis. I know because I was a person who didn't make it onto the bus. I asked about other options since the bus they changed my ticket to one that had a stop and wouldn't make it to my town until almost 20 hours later, and the rep told me that if I lined up early enough for the next bus to my town I could get on it. I did get on it with no problems.
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Service dogs
Posted by Fishinkev1 on 03/14/2012
I wanted to visit my daughter and was going to take the Greyhound but then found out that Greyhound is trying to play doctor and would not let me take my dog Skipper. They said that even tho I have a prescription from my doctor stating that Skipper is my emotional support service dog that they did not recognize that as a medical need. Now Greyhound does accpet service dogs, they just do not recognize emotional as a service dog. He is a small dog and would not have used up any extra space but that is beside the point. My doctor prescribed him to me and that should be enough. Please somehow get this taken care of if not for me for others in my situation. I was going to be gone for several weeks but cannot do it without my companion.
     
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Posted by Skye on 2012-03-14:
Since your doctor prescribed this dog for your emotional well being, why not just ask him for a letter, which is what Greyhound is requesting, in order for you to travel with Skipper.


They are not trying to keep Skipper and you apart, they just want proof he is considered a service dog, by your doctor.

It's not personal, it's business, and if they just want proper proof, in order to accomodate you.
Posted by raven2010 on 2012-03-14:
I thought the ADA laws prohibit companies from requesting proof----I am under the assumption if you tell them it is a service animal they must drop the issue.
Posted by jktshff1 on 2012-03-14:
Crystal can step in here. They are in violation of ADA laws
Posted by trmn8r on 2012-03-14:
I do not believe they are not in violation of a law - Karen checked into this for me.

I checked American Airlines. Service animal for passenger with disabilities: verbal statement suffices.

Service animal for emotional or psychiatric support: statement on letterhead of qualified mental health professional, etc etc required.
No less than 5 requirements, and ALL must be met.

I assume if AA does this, it applies to other forms of transportation as well.
Posted by jktshff1 on 2012-03-15:
Does the ADA apply to emotonial or psychiatric problems?
Posted by FoDaddy19 on 2012-03-15:
There's a difference between legitmate working service dogs, like a seeing eye dog for example, and an emotional support animal. The emotional support animal isn't afforded the same "rights" as a working service dog. ADA rules, IIRC do not apply to to emotional support animals.
Posted by Buddy01 on 2012-03-15:
trmn8r, ADA does not apply to AA. The ACAA applies.
Posted by *Brenda* on 2012-03-15:
CrazyRedHead that isn't your business. Animals are very therapeutic and you shouldn't judge.
Posted by trmn8r on 2012-03-15:
Here you go, from the ADA:

"Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA."

http://www.ada.gov/service_animals_2010.htm

It's pretty much common sense that people could easily abuse this if there weren't some documentation required. Look at the nitwits carrying dogs in carry-alls in food stores because Buffy can't stay at home alone.

Agree the whatever emotional need the OP has is none of anyone's business or pertinent.
Posted by Starlord on 2012-03-15:
We recently received notice that the ADA had changed some things about service animals. Emotional support dogs are no longer listed as service dogs by teh DOJ, which administers teh ADA. Also, exotic animals, such as monkeys, pot-bellied pigs etc are no longer service animals.
Posted by CrystalSword on 2012-03-15:
Looks to me like its all been said very well, if the lady can get enough proof that they'd be unable to handle the trip without the dog, then I say to allow it. I was a basket case for a full month after loosing Bearbear, but he was a hearing assist dog. Munchie is helping some, she now responds to the doorbell or knock on the door, but doesn't help me out in public like Bearbear did. Ibitz is now responding to the door, by looking in that direction when she's on my lap, she's still a baby, just 11 weeks old now. Until she has ALL her shots, she can't go with us, she'll probably also be spayed before she starts making the rounds much with us. We are trying to socialize her right now....as a puppy, she bites, but is getting better, when we do take her anyplace, she travels in her plastic crate. Munchie was a biter as a puppy, but she stopped that long before we took her anyplace. Little dogs are notorious for biting unless trained properly. Walmart DOES allow emotional support dogs now...but they draw the line at "comfort" dogs....and there is a huge difference.
Posted by Nohandle on 2012-03-15:
What's sad to me is other than seeing eye dogs it took a good long while for other types of assist animals to be recognized. Seizures, hearing assistance and the like. Some balked at being asked for identification so some stores just gave up on it. That's when some folks just started taking Fido everywhere and dared anyone to say anything. Come one and all.

One doctor's office locally actually had a sign for a short while *No Animals Allowed*. When I inquired I was told people were bringing their pets along for the appointment. Hello? This was a doctor's office. Give me a break.
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Driver
Posted by Jones.kenneth01 on 01/28/2012
JACKSONVILLE, FLORIDA -- Had a great trip from Jacksonville, Fla. to Ashland KY. Left Ashland, KY happy, all the way to Charleston WVA. Changed drivers from Charleston, WVA. to Columbia South Carolina. It was a trip from hell. For 8 hours we froze to death, and asked the driver several times to turn on the heat, he ignored our plea. We did not get a break for 8 hours, no stop for eating, stretching our legs, or useing other ficilities. I am diabetic, and without water, I could not take my meds. I have trouble with the mesh implant, and on Antibiotics, 4 times a day until the 25th of January I could not take them either. Now my Doctor, had to call in the same prescription for 10 more days. When we changed drivers in Columbia South Carolina, thats when we began relaxing again, with the sweetest driver, during the whole trip to Jacksonville, Fl. I have always tried to avoid this driver in the past, he is worse this year than 4 years ago, a lot worse now.

Thank You for listening.

Sincerely Yours,
Katherine Jones

Left Jax, Fl. going to Ashland, KY 1/11/2012 - returned to Jax from Ashland, KY 1/25/2012
     
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Posted by jones.kenneth01 on 2012-01-28:
I think it's wrong to have the bus driver's name removed, he should be removed from service.
Posted by Sparticus on 2012-01-28:
Unfortunately site rules don't permit the posting of personal names/information of other people. However I think you specified enough information that Greyhound could easily identify the driver internally if they want to take action on this.
Posted by Anonymous on 2012-01-28:
jones.kenneth01: You should contact Greyhound directly about this.

http://www.greyhound.com/en/contactus.aspx
Posted by clutzycook on 2012-01-28:
Yes, let Greyhound know about this driver. Additionally, if I were you, I'd be sure to stash a few bottles of water in my bag on my next bus trip. Thank goodness the TSA isn't patrolling the bus stations yet!
Posted by DebtorBasher on 2012-01-28:
Admin would allow first names only of another person, but not lastnames.
Posted by jones.kenneth01 on 2012-01-28:
Good advice; thank you, and I will be flying from now on in the future.
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Greyhound is unfair to solving a problem they made.
Posted by Chermekasimmons on 01/10/2012
DALLAS, TEXAS -- Greyhound services are unfair. I paid them $168.48 for myself and 2 children to ride from Marietta, Ga to Birmingham, Al about a $ 14.00 ride the bus came late, when I arrived to Atlanta's station at 1:15am instead of 11:45am the bus to Birmingham Al had already left. The cashier told me the next bus will arrive at 7:00pm. I asked for my money back because I'm diabetic and couldn't stay at a station for that long with also my children and luggage, she told me that I will need to write Greyhound explaining why I didn't ride the rest of the way, so I had to pay my uncle to come get me and take me home. When I get back called the number they told me to send them a copy of my tickets. Months went by and they sent me a voucher to ride Greyhound good for rest of year, I called and told them I want my money back cause I now have a car and have no use for Greyhound, waited months and they sent me a letter saying, Thank you for expressing your concerns we will not be able to honor your request, I called them and asked why, his voice changed and disorderly, he say well we don't give refunds then changed it around and say that ticket was nonrefundable, and I say if the tickets were nonrefundable, then I say you wouldn't have sent me this voucher free for the rest of the year, I also asked to speak with Ms. Perez, and he hurriedly tried to get me off the phone and was saying there is no Ms. Perez that I could speak to and, but her name is signed at the bottom of the letter. He basically said they couldn't do anything for me. EVEN IF I CANT GET MY MONEY BACK THAT I AM OWED ITS THE PRINCIPLE OF RUNNING YOUR BUSINESS IN THE CORRECT MANNER BECAUSE TIS IS GREYHOUNDS OWN FAULT. If you could do anything to help me bring justice to this situation I would be most obliged, Thank you
     
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Posted by Starlord on 2012-01-10:
One time, We rode Greyhound from Casa Grande, AZ to Richmonde, IN, and it was a carnival of errors. First off, the person in Casa Grande messed up the tickets, and we had to get the proper tickets in Phoenix. It was an uncomfortable ride, and we got taken off the bus because the driver had come to the end of her allowable hours, so we had to stand in the rain until another driver arrived. Then, for some reason, we got let off outside Richmond on the freeway, because the driver mumbled something about another Richmnod route pulled into town, but his route didn't. We had to schelp our luggage in the rain to a phone booth and call our relatives to come and get us. the ride back was almost as bad. Greyhound has gone to hell since I was a kid, and Trailways seems to have bought the farm.
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Always Late
Posted by Silversfoxs100028 on 01/04/2012
95th Greyhound is always too late for my trip downtown. It is always too late. Why? They say no returns.

To old to keep spending time at a bus station.
     
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Posted by Alain on 2012-01-05:
You can contact Greyhound corporate about this at http://www.greyhound.com/en/ContactUs.aspx
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Long delays
Posted by Rmello7231 on 10/06/2011
Waiting for departure buses not being told the truth these people will have you to just wait in the most uncomfortable settings, with no idea how long, there has been instances of people left for 10 to 15 hours I mean its understood if the weather is bad but I'm talking good weather and excellent driving conditions someone needs to be held accountable
     
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Posted by Alain on 2011-10-07:
You can file a complaint about them via http://www.fmcsa.dot.gov/about/contact/who-to-contact/contactus.htm
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Stranded
Posted by Txmn777777769 on 09/26/2011
I am blind in my left eye, my left hand is damaged to the point that it does not work properly. I am also going deaf. I did not hear the driver say to remove ticket from envelope. When I went to the door to get on the bus, the driver was very rude about me not having my ticket out of the envelope and the man asked me if I could not hear, sarcastically. It took me about 30 second or so to get the ticket out of the envelope due to my left hand. He told me "see this is why you were supposed to have ticket out of envelope. You are holding up all the people behind you because you were too lazy to take out the ticket." I tried to explain to him that I am going deaf and he just said "whatever". On the way to my destination, he stopped 2 times and it was an express. Sometime during the trip he called the bus depot that we were supposed to go to and told the that they had no one going to Waco. The guy at the counter let the bus go because of the call. The driver had read the ticket in Fort Worth and knew I was going to Waco. When I arrived at Waco, the bus had already left due to his phone call. I was stranded in Waco for 15 hours and I only had to go 30 miles before I reached my destination. I believe the driver did it maliciously because I could not hear him about the envelope. When I approached the counter at the bus depot, I talked to the guy behind the counter. The bus driver was behind him. He took my ticket, gave a little smirk and threw the ticket at me. I did not appreciate the way I was treated and if I can find another bus line to travel by, I will use them. I believe that if you are going to deal with public in a professional state, you should be courteous at all times and not maliciously cause problems for the consumer.
     
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Posted by Kris10 on 2011-09-26:
I'm sure a disability advocacy group would love to hear about this. Do what with it? I don't know, but I'm sure they'd do something.
Posted by Slimjim on 2011-09-26:
Well i would get on their website and make sure I contacted them over this.
Posted by trmn8r on 2011-09-26:
I'm sorry this happened to you. Traveling by Greyhound is at best a difficult experience, but you were treated poorly by what appears to be a jaded and miserable driver.
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I Thought I Was Going To Die
Posted by Tahji02 on 09/06/2011
I was on the Grey Hound going to Charslton SC and we had to make our first stop at Virginia and our bus number was 6437. The driver name is Diana and she did not know where she was going straight out of Grey Hound port. The first thing she did at 6:09pm was ask the customers how do she get to the i95. We thought she was joking but she was not. At that moment we all pulled out our cell phones for gps then a older man came from the back to help her. At 7:19 she pulled over to talk to her boss and smoke a cigarette then she walked away from the bus for 2mins and when she returned at 8:23 she drifted off the road and one min later she almost hit a car then at 8:39 she almost hit another car at 8:50 she drifted off the road again. She was trying to find the Grey Hound rest stop. We asked her to just stop at any rest stop, she said Grey Hound is not allowed to stop any where they want like in Louisiana they can not stop there. At 8:55 she said she needs her meds at 9:01 she made the wrong turn going back towards the Delaware bridge and then she pulled in to a shopping center to turn around. She was yelling people, was smoking on the bus with babys on the bus, people was yelling going crazy out of fear for there safety. 9:15 she almost side swiped another car then at 9:17 she was yelling damn damn these people act like children. She said she use to drive a school bus for 10 years. We pulled up at a rest stop and we saw another Grey Hound driver who said he was going to lead us to our stop. We asked him can we board his bus he had a lot of empty seats, he said no, we told him we was afraid and he said every thing is going to be ok and we need to stay on our bus. The number to his bus was 6577. I was in fear for my life and I've been calling Grey Hound all day. Was put on hold for 2 hours and they hung up the phone on me I can not believe this is going on with all the crashes and things that has been going on in the city and around the world I trusted Grey Hound and this is what was going on!!!!!!!!!!!
     
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Posted by trmn8r on 2011-09-06:
With the exception of the smoking, I had a very similar experience on Greyhound. Driver had no idea where he was going, asked a passenger for directions, came close to going off a curve in the pouring rain.

And I used them again AFTER that! Desperate times call for desperate measures.
Posted by Anonymous on 2011-09-06:
How do you know the exact times that all this happened? Were you writing it all down?
Posted by Skye on 2011-09-06:
What a terrible ordeal. Since they hung up on you, try contacting them, by filling out the on line form.

Here is the link:

http://www.greyhound.com/en/CustomerAssistanceRequest.aspx
Posted by Anonymous on 2011-09-06:
I once had a Greyhound bus driver ask how to navigate around Pittsburgh. I eventually made it in one piece to New Mexico.
Posted by Alain on 2011-09-06:
You might also go to http://www.issues.cc/complaints/us-department-of-transportation/department-of-transportation-bust-those-buses
Posted by Mrs. V on 2011-09-06:
If this ever happens again, (I hope not!) and you have a phone, call 911 (or the equivalent) and tell the police. They will make the driver pull over and tell Greyhound to send a new driver.
Posted by madconsumer on 2011-09-06:
OMG!! this sounds horrible. glad you made it in one piece and alive.

try contacting greyhound via their website, this should be investigated.
Posted by raven2010 on 2011-09-06:
ACK!!!! Very scary.
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