WASHINGTON, DISTRICT OF COLUMBIA -- September 18, 2009. At 3 pm I was standing in the line at Gate 9, Washington, DC, wondering where our bus to Philadelphia was. At 3:30 we still wondered. It showed up in the slot soon after then. A bunch of guys with the fluorescent vests hung around the bus with finally one climbing in the rest room's window. Evidently the door had gotten locked with no one in there. Then more waiting. Some woman peeked out the door and asked for an update; she was told 'soon.' At 4 pm a Greyhound guy walked down our line asking to see each person's ticket. He sent some to the left, some to the right, the rest of to stay at gate 9. They let the right, then left lines get on the bus.
I guessed, correctly, those were the people going to Baltimore and Wilmington. At 4:05, as the bus left, we were told they were getting us our own bus; it was just across the street and the woman driver would bring it to the gate in a few minutes. Then it was said to be coming for us at 4:30. Long before this I'd sat on the floor in the line. Then others also did. When 4:30 arrived I kept looking out the door to see if the bus was there. At 4:40 we were let onto a bus that had already been sitting there. Since we'd been split up, each person had their own double seat.
We pulled out, supposedly express to Philadelphia, but it was only almost. Somewhere along the way, in Maryland, the bus stopped at the side of the highway and the driver got out for a few minutes, then back on. We never heard what that was about. Then we pulled into Baltimore where I thought 'oh no' we're going to get seatmates. Instead one of the women on our bus (on her phone) got out, ran back across the bus lot and got onto a bus out there. I guess she had meant to be on that one with her other people. Got into Philadelphia, with no other incidents, around 8:30 instead of the originally scheduled 6:45. I went straight to bed.
NATIONWIDE -- My young granddaughter who is disabled decided to travel what was supposed to be a 30 hour trip from Salt Lake City to Arkansas, two days after her arrival time she still has not reached her destination due to bus reroutes late buses, or no bus showing at all. After having to spend the night in the depot due to a no-show bus, she has become ill, has run out of funds for food, and is told her destination is still eight to ten hours by bus away when the next one finally leaves. Greyhound has become the worst company in the U.S. for customer service and satisfaction. I think they should be shut down until their services are revamped and improved drastically.
ORLANDO, FLORIDA -- Hi my name is ** and I was waiting for the Greyhound bus at the Orlando station and the employees didn't know what they were doing because of lack of understanding English. I was coming to N. Miami, FL and the lady who was supposedly the supervisor didn't speak good English. She kept all out for the bus that is going to Miami come to gate 9. The lines were extremely long and they had to search the people one by one and when you get ready to be searched and she looked at my ticket and she said "I said Miami, not Miami North." I kept trying to repeatedly saying that is the same thing whether I go to Miami North or as she kept saying Miami.
She was trying to acknowledge that if you are going to the airport station because there is a bus terminal at the airport as well as North Miami and all she knew of is Miami, not realizing that Miami is made up of many communities. She caused us to leave an hour late plus luggage was placed on wrong bus because of all the confusion of continuously moving us from one line to the other because she was not aware of the similarities. I was thinking about trying to take a trip on Greyhound since this was my first time since I was a kid until that happened.
SACRAMENTO, CALIFORNIA -- Bus was to leave Sacramento at 4 pm Oct 17 2012. Left at 4:30 as driver explained he was waiting for a package. There was no traffic as it was a weekday. But by leaving 30 minutes late I missed the 5:45 pm bus from Oakland to San Jose. We arrived at Oakland at 5:49 (and was supposed to arrive at 5:30 pm) = which was 4 minutes too late to make connection. Next bus was at 9:30 pm. Meaning we had to wait from 5:49 pm till 9:30 pm. Got to San Jose at 10:45 pm instead of 7 pm.
Called cust complaint dept at Greyhound today the 18th. Rep took down my complaint and said according to the computer that the bus left Sacramento on time at 4 pm and arrived at 5:30 pm on time in Oakland. Somehow the bus driver was able to change the times he departed Sacramento and arrived in Oakland. I was not the only passenger that had to wait 3 hours and 45 minutes for next bus. Do not like to be called a liar. Cannot count on Greyhound to keep to their schedules...
MANHATTEN, NEW YORK -- On 1/4/2012 the bus driver let a passenger take my luggage from under the bus. I on the bus in New Britain CT. I put my luggage under the bus. There were 2 stops in CT before arriving in New York. When I got off the bus to get my luggage it was gone. I let the bus driver know. He told me to fill out a lost luggage claim form which I did.
I've called Greyhound numerous times describing the luggage, what's in it, where I was coming from, where I was going. Each time being told something different. It's been over 3 months and Greyhound still has not located my luggage. It had my name, phone number and address on it. I feel the bus driver let a passenger take it at one of the stops.
LARAMIE, WYOMING -- Twice my daughter has tried to ride Greyhound from Laramie, WY, and both times they have turned her away and told her the bus was full and she would have to catch the next one, even though she had bought her ticket way in advance. They also said she cannot get refunded for the money she spent. And the later bus was at 3:30 am. Yesterday, when it happened, I had already driven 2 hours to Rock Springs to pick her and her boyfriend up, when she called and said they had overbooked, and would have to catch the early morning bus.
She is on spring break, and can only spend a couple days at home, so I ended up driving another 3 hours to pick them up and bring them back home. Like everyone else, they work hard for their money, and Greyhound doesn't give a crap about stealing their money, and telling them in a sense, "too bad". It's just not right.
I wanted to visit my daughter and was going to take the Greyhound but then found out that Greyhound is trying to play doctor and would not let me take my dog Skipper. They said that even though I have a prescription from my doctor stating that Skipper is my emotional support service dog that they did not recognize that as a medical need.
Now Greyhound does accept service dogs, they just do not recognize emotional as a service dog. He is a small dog and would not have used up any extra space but that is beside the point. My doctor prescribed him to me and that should be enough. Please somehow get this taken care of if not for me for others in my situation. I was going to be gone for several weeks but cannot do it without my companion.
JACKSONVILLE, FLORIDA -- Had a great trip from Jacksonville, Fla. to Ashland KY. Left Ashland, KY happy, all the way to Charleston WVA. Changed drivers from Charleston, WVA. to Columbia South Carolina. It was a trip from hell. For 8 hours we froze to death, and asked the driver several times to turn on the heat, he ignored our plea. We did not get a break for 8 hours, no stop for eating, stretching our legs, or using other facilities. I am diabetic, and without water, I could not take my meds. I have trouble with the mesh implant, and on Antibiotics, 4 times a day until the 25th of January I could not take them either. Now my Doctor, had to call in the same prescription for 10 more days.
When we changed drivers in Columbia South Carolina, that's when we began relaxing again, with the sweetest driver, during the whole trip to Jacksonville, Fl. I have always tried to avoid this driver in the past, he is worse this year than 4 years ago, a lot worse now. Thank You for listening. Left Jax, Fl. going to Ashland, KY 1/11/2012 - returned to Jax from Ashland, KY 1/25/2012.
On 8/26/11 I purchased a round trip ticket from Greyhound Lines Inc. knowing that I my trip coming back was paid already. However, on Friday, the day I was to return home, which was a beautiful day, and hearing about the storm coming on Saturday, me and my friend decided to leave early Friday morning, just to find out that Greyhound service was closed, and not coming to pick up any customers. I always believe in Greyhound. This really made me see just what this company feel about their customer.
I had to turn around and purchase a ticket from Academy which I might be using as my new travel company on getting to Atlantic City. I had to pay another $35.00. On Friday this company didn't have a problem getting into Atlantic City.
The buses are ALWAYS LATE. I missed my connections several times. Many of the drivers were unprofessional and talked on their cell phone or used headsets to listen to music while driving through heavy traffic (isn't that illegal and unsafe?).
I have seen a customer service manager loudly discuss her personal business on her cell phone while customers were waiting in line (Denver Colorado) or they are more interested in gossiping with their co-workers than assisting customers (St. Louis Missouri).
I could not believe how filthy, dirty and grimy the Greyhound stations were, especially the restrooms. Even after the buses were "cleaned" there is still dust everywhere and stains on the seats. The air on the bus is a combination of roach spray, air freshener, piss, feces and that blue stuff in the toilet.
On the newer buses the Internet seldom worked and there were few working outlets. They all had the same "low" air quality. Often I witnessed passengers "fist" fighting, pickpocketing, stealing luggage, verbally loud, or cursing on their cell phones and the drivers did nothing. There were many great drivers that were experts when it came to driving the bus and controlling the passengers. The majority of drivers were impatient and unprofessional.