This is the first and last time we are using Greyhound Bus Service! Our son is coming home for the Thanksgiving holiday and is taking the bus back - Amtrak already sold out. He doesn't have a credit card and I was charged an $18.00 "GIFT FEE" for buying his ticket on my card! There is also a "facility fee" of $2.00 on top of that!!!! WHAT A RIP-OFF! SOUNDS LIKE THE GREATEST SCAM ON EARTH TO ME! NEVER, EVER AGAIN, and that motto of theirs? Leave the driving to us? Never again.
BIRMINGHAM, ALABAMA -- My daughter was traveling on Greyhound for the first time. She stated that the drivers were rude when you asked them any question at all. If you are going to be rude to your passengers think of this. If you did not have passengers YOU WOULD NOT HAVE A JOB! If you are unhappy driving the bus get another job, one where you can be rude. Sounds like you should just stay home and stay out of the company of people that just want an answer to a question. Promise first, and definitely the last time!
On 8/26/11 I purchased a round trip ticket from Greyhound Lines Inc. knowing that I my trip coming back was paid already. However, on Friday, the day I was to return home, which was a beautiful day, and hearing about the storm coming on Saturday, me and my friend decided to leave early Friday morning, just to find out that Greyhound service was closed, and not coming to pick up any customers. I always believe in Greyhound. This really made me see just what this company feel about their customer.
I had to turn around and purchase a ticket from Academy which I might be using as my new travel company on getting to Atlantic City. I had to pay another $35.00. On Friday this company didn't have a problem getting into Atlantic City.
The buses are ALWAYS LATE. I missed my connections several times. Many of the drivers were unprofessional and talked on their cell phone or used headsets to listen to music while driving through heavy traffic (isn't that illegal and unsafe?).
I have seen a customer service manager loudly discuss her personal business on her cell phone while customers were waiting in line (Denver Colorado) or they are more interested in gossiping with their co-workers than assisting customers (St. Louis Missouri).
I could not believe how filthy, dirty and grimy the Greyhound stations were, especially the restrooms. Even after the buses were "cleaned" there is still dust everywhere and stains on the seats. The air on the bus is a combination of roach spray, air freshener, piss, feces and that blue stuff in the toilet.
On the newer buses the Internet seldom worked and there were few working outlets. They all had the same "low" air quality. Often I witnessed passengers "fist" fighting, pickpocketing, stealing luggage, verBally loud, or cursing on their cell phones and the drivers did nothing. There were many great drivers that were experts when it came to driving the bus and controlling the passengers. The majority of drivers were impatient and unprofessional.
DALLAS, TEXAS -- I am a regular consumer of Greyhound. I purchased tickets for my daughter and grand to come visit for Christmas. She changed her mind, so I asked Greyhound for a refund. First they said that I would need to purchase another ticket in order to get the money back. Or I could use the ticket within a year. Well in March my daughter decided to visit. So I called Greyhound and was told to purchase another ticket that I could not use the credit, but once a new ticket was purchased that I would get my refund within 7 to 10 business days. Well today makes it about 100 days still no refund. I will never use their services again.
Waiting for departure buses not being told the truth, these people will have you to just wait in the most uncomfortable settings, with no idea how long, there has been instances of people left for 10 to 15 hours. I mean it's understood if the weather is bad but I'm talking good weather and excellent driving conditions. Someone needs to be held accountable.