Greyhound Bus Co. - Page 3

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1.0 out of 5, based on 13 ratings and
28 reviews & complaints.

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Posted by on
The buses are ALWAYS LATE. I missed my connections several times. Many of the drivers were unprofessional and talked on their cell phone or used headsets to listen to music while driving through heavy traffic (isn't that illegal and unsafe?).

I have seen a customer service manager loudly discuss her personal business on her cell phone while customers were waiting in line (Denver Colorado) or they are more interested in gossiping with their co-workers than assisting customers (St. Louis Missouri).

I could not believe how filthy, dirty and grimy the Greyhound stations were, especially the restrooms. Even after the buses were "cleaned" there is still dust everywhere and stains on the seats. The air on the bus is a combination of roach spray, air freshener, piss, feces and that blue stuff in the toilet.

On the newer buses the Internet seldom worked and there were few working outlets. They all had the same "low" air quality. Often I witnessed passengers "fist" fighting, pick pocketing, stealing luggage, verBally loud, or cursing on their cell phones and the drivers did nothing.

There were many great drivers that were experts when it came to driving the bus and controlling the passengers. The majority of drivers were impatient and unprofessional.
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Anonymous on 06/11/2011:
Apparently you rode Greyhound many times and had crappy experiences. My question is why did you keep riding them??
Maybe its just me, but there is a certain romantic notion to riding across the country in a Greyhound (was when I was a kid anyway)
trmn8r on 06/11/2011:
Bete Noir - have you ever attempted to validate this romantic notion of yours?

I've ridden Greyhound a few times, from an 8-hour trip to an 18-hour one. I saw most of what the OP experienced, but never had any internet access. The crowning moment was being stuck in NY Penn Station on the night of Jan 1, in sub zero weather. They kicked everyone out of the station (which smelled like a combination of vomit, alcohol and BO) at 2am, and we couldn't go back in until 7 or so.

The only good part of the "incredible journey" was chatting up 20 year old college students on holiday while waiting for the next bus.

Is there another option for long distance bus travel?
Anonymous on 06/11/2011:
One of my most memorable experiences in life was riding the Greyhound from Washington,DC cross country to New Mexico as a 16-yr old by myself. While it was dirty and smelly at times, it was REAL life. Not some make believe, disillusioned fantasy that we would like life to be. It was filled with grit, 8-hr layovers, disorientated drivers, and the essence of everyday average folks, just trying to get by and on down the road of life. That's one experience I wouldn't trade in for anything else.
Anonymous on 06/11/2011:
I wouldn't be caught in a Greyhound now, heck it was as I said something I wanted to do but that was way back. I find over 3 hours my IS C isn't comfortable and lament not flying.
I know a large consortium owns Mega Bus and though I would never ride a bus per se this is what I'd take if I had to.
trmn8r on 06/12/2011:
DIRM - I follow the general spirit of your thought, but a disoriented driver isn't what people expect on Greyhound, or it isn't what they *should* expect.

There have been several horrific fatal bus accidents in the Northeast in the past 4 months (not Greyhound). On one ride I took, somewhere in the Midwest a driver was on the wrong route, and a passenger yelled out that he was. It took another 10 minutes for the driver to pull over, look up in the mirror, and ask "where's the guy who knows where we're going?"

While drivers get lost and distract themselves with cell phones and GPS systems in "real life", a professional should have more on the ball in my opinion. Just my .02
fedup_notagain on 06/15/2011:
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, TX 75266-0362
Incident occurred Wednesday June 15 2011
Bus number 6381
Departure: San Bernardino, CA 5:40pm
Arrival: Los Angeles, CA 7:20pm


Is there any way that a bad driver can be reported? While at a stop I told the driver that there was no toilet paper in the bathroom his response was "Then don't use the bathroom". Then he went on to say, "I don't use the bathroom on the bus".

I approached him to ask when our next stop was. As soon as I approached him he told me to go back to my seat because he don't take questions or talk to passengers while he is driving. This drivers attitude was inexcusable.

I wasted my time and money taking Greyhound anywhere.

I'm angry at myself. Everyone knows that Greyhound is terrible. Am I wrong for expecting the employees to possess some level of decency towards passengers or am I delusional?

Greyhound Bus is the lowest common denominator.

Former driver on 07/01/2013:
I worked for greyhound as a driver out of Toronto . You had to have at least 20 years in to get a regular route . I'd get a 4 hour call in to get to work. No matter what time I finished the day before. I could have finished at 10 at night go to bed then get a call at 3 o'clock to come in for 7. Obviously I couldn't sleep. I'd go into work at 7 already tired could sit there for up to 6 hours then they call and tell you to pull a bus up and go to Ottawa So say at 10 I'm leaving for a 5.5 hour trip to Ottawa so I drive to Ottawa and because its another dispatch in Ottawa. They have complete control over you. You might over night ya might get stuck there for up to 3 days or ya might get a little break then drive back. I rarely got a good night sleep I was exhausted all the time You basically had to beg for a day off and they consider 12 hours a day off and you'd never get 2 days off back to back you could never make plans or have a life Then pay day came and and you would be short changed frequently and be missing maybe as much as 600 off your pay. It destroyed my credit rating and some weeks I went without eating properly
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Greyhound not swift
Posted by on

At 3pm I was standing in the line at Gate 9, Washington, DC, wondering where our bus to Philadelphia was. At 3:30 we still wondered. It showed up in the slot soon after then. A bunch of guys with the fluorescent vests hung around the bus with finally one climbing in the rest room's window. Evidently the door had gotten locked with no one in there. Then more waiting. Some woman peeked out the door and asked for an update; she was told 'soon.' At 4pm a Greyhound guy walked down our line asking to see each person's ticket. He sent some to the left, some to the right, the rest of to stay at gate 9. They let the right, then left lines get on the bus. I guessed, correctly, those were the people going to Baltimore and Wilmington. At 4:05, as the bus left, we were told they were getting us our own bus; it was just across the street and the woman driver would bring it to the gate in a few minutes. Then it was said to be coming for us at 4:30. Long before this I'd sat on the floor in the line. Then others also did. WHen 4:30 arrived I kept looking out the door to see if the bus was there. At 4:40 we were let onto a bus that had already been sitting there. Since we'd been split up, each person had their own double seat.

We pulled out, supposedly express to Philadelphia, but it was only almost. Somewhere along the way, in Maryland, the bus stopped at the side of the highway and the driver got out for a few minutes, then back on. We never heard what that was about. Then we pulled into Baltimore where I thought 'oh no' we're going to get seatmates. Instead on of the women on our bus (on her phone) got out, ran back across the bus lot and got onto a bus out there. I guess she had meant to be on that one with her other people.

Got into Philadelphia, with no other incidents, around 8:30 instead of the originally scheduled 6:45. I went straight to bed
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Ben There on 09/20/2009:
I wish all flight delays could be that short... Any type of transportation can be affected by a mechanical problem, including your own car. It is just a fact of life. I am glad you made it home less than two hours late.
GenuineNerd on 09/20/2009:
Greyhound, like all other transportation modes, has their delays and other issues. There have been a few occasions where I rode Greyhound buses from Cleveland to Columbus, OH. Some Greyhound buses go from Cleveland to Columbus non-stop, while others will stop at Greyhound stations in Maple Heights, Akron, and Mansfield before going to Columbus. You have to check the schedules to see which stops the bus makes. Another time, I took Greyhound from Cleveland to Washington, DC, and it made several stops on the way, including Akron, Youngstown, Pittsburgh, Breezewood, PA, Hagerstown, MD, and Silver Spring, MD, as well as a couple of PA Turnpike service plazas, before going to DC.
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The So Called Gift Fee for Purchasing a Bus Ticket for Our Own Son!
Posted by on
Rating: 1/51
This is the first and last time we are using Greyhound Bus Service!

Our son is coming home for the Thanksgiving holiday and is taking the bus back-Amtrak already sold out. He doesn't have a credit card and I was charged an $18.00 "GIFT FEE" For buying his ticket on my card! There is also a "facility fee" of $2.00 on top of that!!!! WHAT A RIP-OFF!


NEVER, EVER AGAIN, and that motto of theirs?

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Bus Trip
Posted by on
MODESTO, CALIFORNIA -- I bought a roundtrip ticket from Modesto CA to Salinas CA. On the return trip I had to go all the way to Los Angeles CA. Three hundred and something miles to get to Modesto CA. I was stranded with no money for food. 19 hours to get home.
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Rude,and Bad Attitude of Drivers
Posted by on
Rating: 1/51
BIRMINGHAM, ALABAMA -- My daughter was traveling on Greyhound for the first time. She stated that the drivers were rude when you asked them any question at all. if you are going to be rude to your passengers think of this. if you did not have passengers YOU WOULD NOT HAVE A JOB!If you are unhappy driving the bus get another job, one where you can be rude. sounds like you should just stay home and stay out of the company of people that just want an answer to a question. Promise first, and definitely the last time!
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Skye on 12/28/2012:
What did she say he did that made him seem so rude to her?
clutzycook on 12/28/2012:
Was she asking him questions while he was driving?
trmn8r on 12/29/2012:
The driver shouldn't be rude under any circumstances, but Greyhound drivers are not all the sharpest tools in the shed. I had one once that was evidently lost, and a guy in the back was like "this guy's going the WRONG WAY!" 10 minutes later the driver pulled the bus over, and asked "where is the guy who said we are going the wrong way?" He was in the can. When he emerged, he directed the driver where we had to go. It was a nail-biting trip as he then tried to make up time, screaming around curves at too high a rate of speed.

Traveling Greyhound is a shocking experience to the uninitiated, between the drivers and the passengers, many of which are curious people. The next time I do, I may take mind-altering drugs in preparation for the trip.
Bree on 01/14/2014:
Abolutely, I have made 6 trips in the past year via greyhound and I only had a positive experience with 2 drivers! I have heard them belittle passengers, They snap at passengers, and they are rude in general. One actually put my mom in tears when she was seeing me off by being so rude. On my first ride. I was 16, I asked the driver if I was on the right bus because it was super chaotic in the station. The driver literally rolled his eyes and walked away without a word. On another ride, the driver tried to have a lady with twin toddlers come off of the bus to figure something out with a car seat and he said "just leave the kids on the bus, no one will take them" really?! On another ride, the driver was so bad he was very heavy on the brake and the eccelerator, that my row was getting car sick. After these experiences I kept thinking they cannot all bad, but every time the drivers were aweful. I just drive now, its worth the cost.
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Always Late
Posted by on
95th Greyhound is always too late for my trip downtown. It is always too late. Why? They say no returns.

To old to keep spending time at a bus station.
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Alain on 01/05/2012:
You can contact Greyhound corporate about this at
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Long delays
Posted by on
Waiting for departure buses not being told the truth these people will have you to just wait in the most uncomfortable settings, with no idea how long, there has been instances of people left for 10 to 15 hours I mean its understood if the weather is bad but I'm talking good weather and excellent driving conditions someone needs to be held accountable
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Alain on 10/07/2011:
You can file a complaint about them via
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Greyhound Doesn't Make U-Turns....
Posted by on
DALLAS, TEXAS -- I am a regular consumer of Greyhound. I purchased tickets for my daughter and grand to come visit for Christmas. She changed her mind, so I asked Greyhound for a refund. First they said that I would need to purchase another ticket in order to get the money back. Or I could use the ticket within a year. Well in March my daughter decided to visit. So I called Greyhound and was told to purchase another ticket that I could not use the credit, but once a new ticket was purchased that I would get my refund within 7 to 10 business days. Well today makes it about 100 days still no refund. I will never use their services again.
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shayen on 06/23/2010:
Did you buy the refundable ticket? Because when I "go greyhound" I always pay a little extra to get a refundable ticket, just in case I need to change my plans at the last minute.
shayen on 06/23/2010:
I checked their website and read the refund policy. You did indeed purchase a non-refundable ticket. Non-refundable can be exchanged at a later date. Refundable are refunded.
CrazyRedHead on 06/24/2010:
You consume Greyhounds!? Do they taste like chicken? LOL
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