DALLAS, TEXAS -- Greyhound services are unfair. I paid them $168.48 for myself and 2 children to ride from Marietta, Ga to Birmingham, Al about a $14.00 ride. The bus came late. When I arrived to Atlanta's station at 1:15 am instead of 11:45 am the bus to Birmingham Al had already left. The cashier told me the next bus will arrive at 7:00 pm. I asked for my money back because I'm diabetic and couldn't stay at a station for that long with also my children and luggage. She told me that I will need to write Greyhound explaining why I didn't ride the rest of the way. So I had to pay my uncle to come get me and take me home.
When I get back called the number they told me to send them a copy of my tickets. Months went by and they sent me a voucher to ride Greyhound good for rest of year, I called and told them I want my money back cause I now have a car and have no use for Greyhound. Waited months and they sent me a letter saying, "Thank you for expressing your concerns. We will not be able to honor your request." I called them and asked why. His voice changed and disorderly, he say "well we don't give refunds" then changed it around and say that "ticket was nonrefundable."
And I say "if the tickets were nonrefundable, then I say you wouldn't have sent me this voucher free for the rest of the year." I also asked to speak with Ms. **. And he hurriedly tried to get me off the phone and was saying there is no Ms. ** that I could speak to and, but her name is signed at the bottom of the letter. He basically said they couldn't do anything for me. EVEN IF I CANNOT GET MY MONEY BACK THAT I AM OWED IT'S THE PRINCIPLE OF RUNNING YOUR BUSINESS IN THE CORRECT MANNER BECAUSE THIS IS GREYHOUND'S OWN FAULT. If you could do anything to help me bring justice to this situation I would be most obliged. Thank you.
I am blind in my left eye, my left hand is damaged to the point that it does not work properly. I am also going deaf. I did not hear the driver say to remove ticket from envelope. When I went to the door to get on the bus, the driver was very rude about me not having my ticket out of the envelope and the man asked me if I could not hear, sarcastically. It took me about 30 second or so to get the ticket out of the envelope due to my left hand. He told me "see this is why you were supposed to have ticket out of envelope. You are holding up all the people behind you because you were too lazy to take out the ticket." I tried to explain to him that I am going deaf and he just said "whatever".
On the way to my destination, he stopped 2 times and it was an express. Sometime during the trip he called the bus depot that we were supposed to go to and told them that they had no one going to Waco. The guy at the counter let the bus go because of the call. The driver had read the ticket in Fort Worth and knew I was going to Waco. When I arrived at Waco, the bus had already left due to his phone call. I was stranded in Waco for 15 hours and I only had to go 30 miles before I reached my destination. I believe the driver did it maliciously because I could not hear him about the envelope.
When I approached the counter at the bus depot, I talked to the guy behind the counter. The bus driver was behind him. He took my ticket, gave a little smirk and threw the ticket at me. I did not appreciate the way I was treated and if I can find another bus line to travel by, I will use them. I believe that if you are going to deal with public in a professional state, you should be courteous at all times and not maliciously cause problems for the consumer.
I was on the Greyhound going to Charleston SC and we had to make our first stop at Virginia and our bus number was 6437. The driver name is ** and she did not know where she was going straight out of Greyhound port. The first thing she did at 6:09 pm was ask the customers how do she get to the i95. We thought she was joking but she was not. At that moment we all pulled out our cell phones for gps then a older man came from the back to help her.
At 7:19 she pulled over to talk to her boss and smoke a cigarette then she walked away from the bus for 2 mins and when she returned at 8:23 she drifted off the road and one min later she almost hit a car then at 8:39 she almost hit another car. At 8:50 she drifted off the road again. She was trying to find the Greyhound rest stop. We asked her to just stop at any rest stop. She said Greyhound is not allowed to stop anywhere they want like in Louisiana they can not stop there. At 8:55 she said she needs her meds. At 9:01 she made the wrong turn going back towards the Delaware bridge and then she pulled in to a shopping center to turn around.
She was yelling people, was smoking on the bus with babies on the bus. People was yelling going crazy out of fear for their safety. 9:15 she almost side swiped another car then at 9:17 she was yelling "damn damn these people act like children." She said she used to drive a school bus for 10 years. We pulled up at a rest stop and we saw another Greyhound driver who said he was going to lead us to our stop. We asked him can we board his bus he had a lot of empty seats, he said no, we told him we was afraid and he said everything is going to be OK and we need to stay on our bus. The number to his bus was 6577.
I was in fear for my life and I've been calling Greyhound all day. Was put on hold for 2 hours and they hung up the phone on me. I cannot believe this is going on with all the crashes and things that has been going on in the city and around the world. I trusted Greyhound and this is what was going on!!!
WASHINGTON, DISTRICT OF COLUMBIA -- September 18, 2009. At 3 pm I was standing in the line at Gate 9, Washington, DC, wondering where our bus to Philadelphia was. At 3:30 we still wondered. It showed up in the slot soon after then. A bunch of guys with the fluorescent vests hung around the bus with finally one climbing in the rest room's window. Evidently the door had gotten locked with no one in there. Then more waiting. Some woman peeked out the door and asked for an update; she was told 'soon.' At 4 pm a Greyhound guy walked down our line asking to see each person's ticket. He sent some to the left, some to the right, the rest of to stay at gate 9. They let the right, then left lines get on the bus.
I guessed, correctly, those were the people going to Baltimore and Wilmington. At 4:05, as the bus left, we were told they were getting us our own bus; it was just across the street and the woman driver would bring it to the gate in a few minutes. Then it was said to be coming for us at 4:30. Long before this I'd sat on the floor in the line. Then others also did. When 4:30 arrived I kept looking out the door to see if the bus was there. At 4:40 we were let onto a bus that had already been sitting there. Since we'd been split up, each person had their own double seat.
We pulled out, supposedly express to Philadelphia, but it was only almost. Somewhere along the way, in Maryland, the bus stopped at the side of the highway and the driver got out for a few minutes, then back on. We never heard what that was about. Then we pulled into Baltimore where I thought 'oh no' we're going to get seatmates. Instead one of the women on our bus (on her phone) got out, ran back across the bus lot and got onto a bus out there. I guess she had meant to be on that one with her other people. Got into Philadelphia, with no other incidents, around 8:30 instead of the originally scheduled 6:45. I went straight to bed.
NATIONWIDE -- My young granddaughter who is disabled decided to travel what was supposed to be a 30 hour trip from Salt Lake City to Arkansas, two days after her arrival time she still has not reached her destination due to bus reroutes late buses, or no bus showing at all. After having to spend the night in the depot due to a no-show bus, she has become ill, has run out of funds for food, and is told her destination is still eight to ten hours by bus away when the next one finally leaves. Greyhound has become the worst company in the U.S. for customer service and satisfaction. I think they should be shut down until their services are revamped and improved drastically.
ORLANDO, FLORIDA -- Hi my name is ** and I was waiting for the Greyhound bus at the Orlando station and the employees didn't know what they were doing because of lack of understanding English. I was coming to N. Miami, FL and the lady who was supposedly the supervisor didn't speak good English. She kept all out for the bus that is going to Miami come to gate 9. The lines were extremely long and they had to search the people one by one and when you get ready to be searched and she looked at my ticket and she said "I said Miami, not Miami North." I kept trying to repeatedly saying that is the same thing whether I go to Miami North or as she kept saying Miami.
She was trying to acknowledge that if you are going to the airport station because there is a bus terminal at the airport as well as North Miami and all she knew of is Miami, not realizing that Miami is made up of many communities. She caused us to leave an hour late plus luggage was placed on wrong bus because of all the confusion of continuously moving us from one line to the other because she was not aware of the similarities. I was thinking about trying to take a trip on Greyhound since this was my first time since I was a kid until that happened.
SACRAMENTO, CALIFORNIA -- Bus was to leave Sacramento at 4 pm Oct 17 2012. Left at 4:30 as driver explained he was waiting for a package. There was no traffic as it was a weekday. But by leaving 30 minutes late I missed the 5:45 pm bus from Oakland to San Jose. We arrived at Oakland at 5:49 (and was supposed to arrive at 5:30 pm) = which was 4 minutes too late to make connection. Next bus was at 9:30 pm. Meaning we had to wait from 5:49 pm till 9:30 pm. Got to San Jose at 10:45 pm instead of 7 pm.
Called cust complaint dept at Greyhound today the 18th. Rep took down my complaint and said according to the computer that the bus left Sacramento on time at 4 pm and arrived at 5:30 pm on time in Oakland. Somehow the bus driver was able to change the times he departed Sacramento and arrived in Oakland. I was not the only passenger that had to wait 3 hours and 45 minutes for next bus. Do not like to be called a liar. Cannot count on Greyhound to keep to their schedules...
MANHATTEN, NEW YORK -- On 1/4/2012 the bus driver let a passenger take my luggage from under the bus. I on the bus in New Britain CT. I put my luggage under the bus. There were 2 stops in CT before arriving in New York. When I got off the bus to get my luggage it was gone. I let the bus driver know. He told me to fill out a lost luggage claim form which I did.
I've called Greyhound numerous times describing the luggage, what's in it, where I was coming from, where I was going. Each time being told something different. It's been over 3 months and Greyhound still has not located my luggage. It had my name, phone number and address on it. I feel the bus driver let a passenger take it at one of the stops.
LARAMIE, WYOMING -- Twice my daughter has tried to ride Greyhound from Laramie, WY, and both times they have turned her away and told her the bus was full and she would have to catch the next one, even though she had bought her ticket way in advance. They also said she cannot get refunded for the money she spent. And the later bus was at 3:30 am. Yesterday, when it happened, I had already driven 2 hours to Rock Springs to pick her and her boyfriend up, when she called and said they had overbooked, and would have to catch the early morning bus.
She is on spring break, and can only spend a couple days at home, so I ended up driving another 3 hours to pick them up and bring them back home. Like everyone else, they work hard for their money, and Greyhound doesn't give a crap about stealing their money, and telling them in a sense, "too bad". It's just not right.
I wanted to visit my daughter and was going to take the Greyhound but then found out that Greyhound is trying to play doctor and would not let me take my dog Skipper. They said that even though I have a prescription from my doctor stating that Skipper is my emotional support service dog that they did not recognize that as a medical need.
Now Greyhound does accept service dogs, they just do not recognize emotional as a service dog. He is a small dog and would not have used up any extra space but that is beside the point. My doctor prescribed him to me and that should be enough. Please somehow get this taken care of if not for me for others in my situation. I was going to be gone for several weeks but cannot do it without my companion.