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Guardian Protection Services


2 Reviews & Complaints

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You have to pay for the service even after your home is sold
Posted by NOGUARDIAN on 12/14/2006
PLEASE ADVISE EVERY ONE YOU KNOW THAT IS IN THE MARKET FOR A HOME SECURITY SYSTEM, SUCH AS GUARDIAN PROTECTION SERVICES, ONE OF THE ARMSTRONG GROUP OF COMPANIES, THAT THEY SHOULD PAY CLOSE ATTENTION TO THE CONTRACTS THEY ARE SIGNING FOR THE SERVICE.

I WAS NEVER TOLD , OR DISCLOSED THE FACT THAT IF I SOLD MY HOME I WOULD HAVE TO CONTINUE PAYING FOR THE SERVICE.... THE SYSTEM IS ATTACHED TO THE HOME, "THE REAL ESTATE", "REAL PROPERTY". HOW DO THEY GET AWAY WITH CHARGING A FEE FOR A SERVICE ATTACHED TO A SYSTEM WHICH IS ATTACHED TO A HOME YOU NO LONGER OWN.....???? CAN ANYONE ANSWER THAT???

AND DON'T GIVE ME..."YOU SIGNED THE CONTRACT"... IT IS THE CONTRACT ITSELF AND IT'S LEGALITIES THAT I AM CONTESTING... PLEASE ADVISE EVERYONE TO FIGHT THIS INJUSTICE... NOT FOR THE COUPLE OF HUNDRED DOLLARS BUT FOR THE PRINCIPLE...

     
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Posted by tnchuck100 on 2006-12-14:
I won't say you signed the contract...you already know that. EDUCATION is what you get when you read the fine print. EXPERIENCE is what you get when you don't. BTW...using all capitals is hard to read and is generally considered as shouting.
Posted by Hugh_Jorgen on 2006-12-14:
Well said Chuck - mind if I steal that?
Posted by Anonymous on 2006-12-14:
Well, maybe you could keep calling them over and over, saying you hear an intruder. If you're paying for it, you should still be able to use it.
Posted by Anonymous on 2006-12-14:
TheNewSheriff...LOL! Please tell me you are not truly recommending this, though. If it's a joke, OK, I can be a ditz sometimes.
Posted by Anonymous on 2006-12-15:
So if you dont pay, will they shut it off?
Posted by Noneill on 2006-12-15:
I would think you can break this contract just like a cell phone plan. Might have to pay a penalty, but still.
Posted by maccabeaus on 2008-12-16:
NoGuardian, when the company installed the equipment in your old house did you actually pay for the equipment or did they give you the equipment for free? I am sure that you didn't have to pay for the equipment and I know for a fact that if you no longer live in the residence that you can cancel your contract. You will be responsible for the equipment that the company gave you for free and 20% of the remaining contract. Just like when you sign up for any type of service there is usually a contract length and if you cancel the contract before your agreed upon time then you have to pay a cancelation fee.
Posted by SV650S on 2012-10-19:
Just let everyone you know that Guardian is a rip-off company. Hopefully they will go out of business. The sales people don't explain the cost of canceling the contract. Just know it is a horrible contract, and their service is worthless.
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Don't Use This Company - Crooks!!! No Clause For Active Duty Military
Posted by Spottvmom on 07/23/2008
PHOENIX, ARKANSAS -- DO NOT use this company - They are a bunch of crooks. I have been fighting to with them for 4 1/2 years. I could write a book about all the customer service problems that we've had.

Short version of our story is- signed up for service in DC in 2003- thought we had a 3 year deal. We are a Air Force family that moves every 2-3 years- Dealer scratched out dates after we signed the contract and made it 5 years. We would have never agreed to it because we know we'll move in 3-2 years. You can tell on their copy that the contract length was changed. I fought that for months we no luck.

So..we moved to Phoenix, AZ- and they don't have service there- they tell us they will have service in a few months. 4 months go by and too many phone calls to count by me to get service. Meanwhile I'm still having to pay $29.00 a month for service I can't get. They finally hook us up and try to extend out contract another 36 months- for moving. Many more calls and letters later- they finally wave the extra time. but still say I have to pay for 5 years- which we were hoodwinked into. The installer finally shows up and it's a joke. He can't find the wire/service box for ADT that was already in the home and on and on. At the end of the install when I asked how to work and set up the system- he told me to read the book. I called to complain again and they said- just read to book. So much for customer service.

2 years goes buy- we pay on time ect. and it's time for the AF to move us again. I call to say that we are moving again- this time into a rental home-so we can't get service. Can we get out??? NO they say- we must pay for 6 months left- there is no clause for active military that is forced to move every 2 years. We are not selling our home(in AZ) but renting- our renters offered to pick up the service. I called again and asked if we could put transfer our 6 month balance to them- plus they wanted to pay for another extra 6 months. Was told NO- we'd have to keep it our name and they could pay us for the service. MAKES NO SENSE... Months ago when I found out we were moving again- I had called and talked to a supervisor and was asked by her if a family member would be interested in there S----- Service- I told her there was NO way I would want them to be robbed. Now again they change their tune and I am actually bringing them more money and they still won't work with me. RUN screaming away from this company- stick with ADT!!!!!! Don't get robbed like we did!
     
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Posted by Principissa on 2008-07-23:
What you should have done was gone to the commanding officer at your duty station or base legal. Regardless of when you move you shouldn't be paying for a service that you didn't use nor did they offer at your new duty station. They also nullified the contract when they changed it after you signed it. Technically they owe you 2 years worth of payments if you want to look at it that way for changing the contract without your consent. I would still inform the command of what they did to you, they should be black listed so that other people on base don't have to go through what you did.
Posted by DigitalCommando on 2008-07-23:
What happened to your copy of the contract? If I were you, I would get a list of the names of every military blog site there is. Send a copy of it to the company president and tell him you will devote every waking hour of your life advising other military members of your mistreatment. Put a cc on the bottom with the names of the producers for 20/20, 60 minutes, etc. This should get results and if it doesn't, then do it! You also need to send them a certified letter demanding cancellation of the contract at the end of the 5 year term to prevent the automatic renewal clause from adding to your pain.
Posted by moneybags on 2008-07-24:
Posted by moneybags on 2008-07-24:
Posted by moneybags on 2008-07-24:
Go to base legal. This could possibly be cancelled retroactively thru the Soldiers and Sailors Act. A refund and interest could be due.

Sorry for prior entries - technical problems
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