PHOENIX, ARKANSAS -- DO NOT use this company - They are a bunch of crooks. I have been fighting to with them for 4 1/2 years. I could write a book about all the customer service problems that we've had.
Short version of our story is- signed up for service in DC in 2003- thought we had a 3 year deal. We are a Air Force family that moves every 2-3 years- Dealer scratched out dates after we signed the contract and made it 5 years. We would have never agreed to it because we know we'll move in 3-2 years. You can tell on their copy that the contract length was changed. I fought that for months we no luck.
So..we moved to Phoenix, AZ- and they don't have service there- they tell us they will have service in a few months. 4 months go by and too many phone calls to count by me to get service. Meanwhile I'm still having to pay $29.00 a month for service I can't get. They finally hook us up and try to extend out contract another 36 months- for moving. Many more calls and letters later- they finally wave the extra time. but still say I have to pay for 5 years- which we were hoodwinked into. The installer finally shows up and it's a joke. He can't find the wire/service box for ADT that was already in the home and on and on. At the end of the install when I asked how to work and set up the system- he told me to read the book. I called to complain again and they said- just read to book. So much for customer service.
2 years goes buy- we pay on time etc. and it's time for the AF to move us again. I call to say that we are moving again- this time into a rental home-so we can't get service. Can we get out??? NO they say- we must pay for 6 months left- there is no clause for active military that is forced to move every 2 years. We are not selling our home(in AZ) but renting- our renters offered to pick up the service. I called again and asked if we could put transfer our 6 month balance to them- plus they wanted to pay for another extra 6 months. Was told NO- we'd have to keep it our name and they could pay us for the service. MAKES NO SENSE... Months ago when I found out we were moving again- I had called and talked to a supervisor and was asked by her if a family member would be interested in there S----- Service- I told her there was NO way I would want them to be robbed. Now again they change their tune and I am actually bringing them more money and they still won't work with me. RUN screaming away from this company- stick with ADT!!!!!! Don't get robbed like we did!
PLEASE ADVISE EVERY ONE YOU KNOW THAT IS IN THE MARKET FOR A HOME SECURITY SYSTEM, SUCH AS GUARDIAN PROTECTION SERVICES, ONE OF THE ARMSTRONG GROUP OF COMPANIES, THAT THEY SHOULD PAY CLOSE ATTENTION TO THE CONTRACTS THEY ARE SIGNING FOR THE SERVICE.
I WAS NEVER TOLD , OR DISCLOSED THE FACT THAT IF I SOLD MY HOME I WOULD HAVE TO CONTINUE PAYING FOR THE SERVICE.... THE SYSTEM IS ATTACHED TO THE HOME, "THE REAL ESTATE", "REAL PROPERTY". HOW DO THEY GET AWAY WITH CHARGING A FEE FOR A SERVICE ATTACHED TO A SYSTEM WHICH IS ATTACHED TO A HOME YOU NO LONGER OWN.....???? CAN ANYONE ANSWER THAT???
AND DON'T GIVE ME..."YOU SIGNED THE CONTRACT"... IT IS THE CONTRACT ITSELF AND IT'S LEGALITIES THAT I AM CONTESTING... PLEASE ADVISE EVERYONE TO FIGHT THIS INJUSTICE... NOT FOR THE COUPLE OF HUNDRED DOLLARS BUT FOR THE PRINCIPLE...