GRAND RAPIDS, MICHIGAN -- It should be known that this company sets up penalties against a dying art of skills toward the service technicians which keep them in business.
5 Replies - Latest reply on 02/13/2012Add reply
These penalties are used a weapon against these highly skilled tradespersons in order to worrying them about potential loss of service orders.
These highly skilled professionals do no need grade school tactics to convince them of the talent they have.
Plan is a rip off. Purchased the plan on an expensive leather recliner. Accidentally ripped a hole in head rest. Guardsman refused to do anything about it. The furniture company where I purchased the chair even complained to Guardsman that they should pay the claim. This company should not be able to rip people off like this by even offering the policy, because it is not going to pay. 1 Replies - Latest reply on 11/05/2011Add reply
I paid $250.00 for the furniture protection plan for my new leather sofa. 3 months later, when it was badly scratched, they refused service, saying it was not covered in their plan, when it is written in their contract that cuts or tears are covered. I will never buy this plan again! 1 Replies - Latest reply on 09/15/2011Add reply
We purchased this protection plan through Guardsman from Bobs furniture along with a new bedroom set..a few months later we had a problem with the wood splitting on the foot board. Called Bobs they sent out a repairman and said that GUARDSMAN will have to repair this. So we called Guardsman but because we called 2 days after the allotted time of calling Bobs they are refusing to fix the bed.
1 Replies - Latest reply on 04/25/2011Add reply
They were RUDE, talked to Daphne and Lisa and they were could care less..of course they have our money for a 5 year plan and I am betting they will never fix anything...
DO NOT USE THIS COMPANY.
Seats not Covered
GRAND RAPIDS -- When purchasing my dining set two years ago I was offered the Guardsman Plan should anything happen to my furniture I would be covered. Of course I wanted to be covered should anything happen to my furniture, ... read full review2 Replies - Latest reply on 02/09/2012
I purchases two Flexsteel leather sofas from Woodchucks Furniture in Jacksonville, Fl. I purchased an extended Guardsman warranty and was told that it would cover food and beverage stains and scratches. When I contacted Guardsman to have them come out and fix minor scratches I was told scratches are not covered and to find a technician on my own. The warranty was a waste of money. I went to their web site and there is not even a repair person in the Jacksonville area. Add reply
GRAND RAPIDS, MICHIGAN -- So first you have to start the claim process and print out their form ( not so bad so far). Then you must provide the receipt from purchase. Also not a problem. But I also provided the Guardsman Plan # from the package the store gave me.
Well - you have to SNAIL mail everything. No Fax, No Email. Ok - so you do this the first time, only to be told that the receipt that was sent cannot be read ( too light). Well it was readable on this end ? Again - STILL cannot fax or email this. Nor will they allow the company that sold their plan to provide fax or phone purchase confirmation.
I shared with them that this is RIDICULOUS. Why can they not at LEAST work with the stores that sell their plan !! ???
GRAND RAPIDS, MICHIGAN -- When you buy furniture at Bob's discount furniture, the sales people will push you to buy furniture protection from Gaurdsman. They will tell you it is great. Do not fall for it. This is a total waste of your money. Guardsman is a very shady company and will not honour your warranty claim. They have an answer ready for any type of complaint. They won't even cancel the warranty and return the money for the remainder of the time period. Big scam. Say not to the warranty when you buy at Bob's.1 Replies - Latest reply on 11/17/2009Add reply
Guardsman Insurance creates loopholes so they do not have to back up there plan when you put your claim in. They take advantage of the consumer. They are a division of Valspar if this is any indication of how they conduct business they beware. They are probably not up front with anything they sell. Buyer BEWARE! They take advantage of middle class America! Add reply
SANTA CLARITA, CALIFORNIA -- We bought a couch from a local furniture store in 2005 and we paid $139.00 for a 5 year protection plan from Guardsman which covered accidental damage. Three years later, my wife was vacuuming the window blinds above the couch when she accidentally dropped the vacuum cleaner on the couch and the beater bar burned a hole in one of cushions we put in a claim with Guardsman after sending photos and receipt copies to them they told us that because the furniture store that we bought it from was no longer in business, the warranty was no longer void. And that exclusion was in the policy that the store never gave us. Nor did Guardsman even send us that we never knew existed.
2 Replies - Latest reply on 09/26/2008Add reply
We got screwed through no fault of our own. Don’ ever buy their protection plan its may sound good, but they don’t honor their policies.
WEST SPRINGFIELD, MASSACHUSETTS -- I purchased this protection plan from Bobs Discount Furniture. They advertise it as Goof Proof ACCIDENT protection. I was told that virtually all stains are covered - wine, nail polish, even burns and tears. Everyone has accidents. Within a week of purchase, my daughter fell over a table that had a candle on it, and hot wax hit the sofa. The only info I had on this plan was what the salesman told me, along with a pamphlet that has my receipt stapled to it. AFTER I put in a claim, I received the warranty terms from Guardsman and of course, they do not cover wax. My advice would be to set your furniture on fire first then see if they really do cover burns.
1 Replies - Latest reply on 09/19/2008Add reply
From what I have read, it seems that they will always try to deny you. Big gimmick waste of money.
QUINCY, MASSACHUSETTS -- After reporting a accidental tear in our leather, it took more than 2 months to get an appointment. The technician just glued the torn piece and painted over it. The patch is so clearly visible that I could have done a better job with a $10 kit from home depot instead of spending $200 for a $1300 sofa. So after further follow ups with Guardsmen Customer Service, they finally replaced our leather Sofa with a brand new Sofa from Bob's. Finally it was a happy ending :-)