They will not honor Warranty
GRAND RAPIDS, MICHIGAN -- Guardsman
PO Box 88010
Grand Rapids MI 49518-0010
They denied claim because they say paper work was not submitted n a timely fashion. So they say they have no obligation ... read full review
I bought their protection plan had a stain on my sofa and could not tell what kind of stain it was they would not cover the sofa. Do not do business with this typical insurance company they take your money till you need their services then they drop you like a hot rock. 1 Replies - Latest reply on 02/20/2014Add reply
MISSION VIEJO, CALIFORNIA -- We bought all house furniture from Ashley and they sold us GUARDSMAN Protect Plan. Beware... this is CHEAP company and their policies are CHAP as well.
1 Replies - Latest reply on 10/31/2013Add reply
We file a ticket with GUARDSMAN 9/20/13 and we have to run to hospital for deliver premature baby. Our baby will be in NICU for 90 days till end of December. with all this changes and hospital was 2 hrs drive one way from our house, we missed 30 days window to send some paperwork.
We explained all medical history, but management don't care. As per GUARDSMAN policy, since we missed 30 days window, GUARDSMAN rejected our claim
Such a horrible company.
1. Never ever take Furniture insurance
2. GUARDSMAN is Cheap Insurance company.
3. People work in GUARDSMAN Claim center are not nice.
Brand new chair hit fireplace and caused damage to leather. Guardsman won't cover - it's a scrape not a tear they say. What's the difference? Add reply
I contacted a Guardsman representative and was told I could download a form and fill it out for repair of a recliner mechanism. They have found every excuse not to honor the warranty. They are con men. If a sales person offers their cover, say no. A waste of $400.00. Add reply
Spring and frame. Contract stated they it was covered. Had to take a day off for someone to take a picture and tell me it was wear and tear.
Look at the contract what is covered springs and frame. $300.00 and my time for 0-8 on my claims.
GRAND RAPIDS, MICHIGAN -- I bought an expensive couch almost 2 years ago. I noticed the left arm was loose1-2weeks ago, but it was confirmed by another family member a day before I filed the claim.
I called into today 8/19 as I was waiting on a claim that I submitted about a month ago. I was told my claim was denied. I was told that I HAD TO SAY the problem was less than 1 week to be in compliance with the coverage.
What a crock!
FRESNO -- I have been trying to get the company Guardsman Furniture Protection Plan to cover my sectional sofa that I purchased a 5 year warranty on. I contacted them, I went on their website and tried to file my complaint to get my sofa fixed. I tried to upload pictures as they requested. But their site would not work. I contacted them after trying several different times. I contacted the store LifeStyle Furniture in Fresno to get help, and was given the run a round over and over.
Finally being denied due to them saying " I did not report my damages with in the 5 day period" This is bull crap! I have contacted them and I see that they have an A rating on the BBB but interestingly they have 702 complaints against them for warranty and service issues. Go figure. How the heck do you get an A rating with that many complaints? This is fraud, the company LifeStyle Furniture and others furniture companies are selling Guardsman warranties, knowing they will not ever fix or repair the damaged product.
I want my money back for the piece of crap couch and for the money I paid to have the lifetime warranty they sold me.
ATLANTA, GEORGIA -- When we purchased our area oriental rug, we also purchased a Guardsman cleaning warranty that was supposed to get any and all stains out or they would replace your rug. Everytime Guardsman came out to clean a spot they would leave a discoloration on the rug which I was told would fade. Not only did the stain not fade, every additional dog stain in the same spots made the stains worse. The cycle continued with additional staining and additional cleaning attempts that left a mark.
1 Replies - Latest reply on 06/14/2013Add reply
Now Guardsman is telling me that the stains are were left for too long as they are only required to clean spots that occur and are reported within 5 days of the stain. The warranty is totally bogus and a rip off. DO NOT BUY A GUARDSMAN WARRANTY!!! IT IS A RIPOFF!
Guardsman should be put out of business. If you read all the if ands or buts in the plan they don't cover anything. They will try wording their way around everything so they can say it isn't covered. This company should be sued for all the people they have scammed. Add reply
Waste of $$
Guess I'm another unfortunate victim of the scamming company. I purchased the protect-a-bed through Nebraska Furniture Mart, which then uses Guardsman, to carry out their warranty of the product. The ... read full review
CHICAGO, ILLINOIS -- Their process to file a complaint is terribly customer unfriendly. They recently denied my service request because I was a few days outside their window to mail the hard copy forms. Their process is that 1) you have to call, 2) go online to upload photos and fill out forms and then after they issue a claim number, meaning that they received the request electronically, 3) you have to mail all those forms. Thanks to the postal service they received my forms a few days outside their window. This is after I purchased 2 Guardsman 5 year gold plans. What really upsets me and is a sign of a unethical company is that when I called to dispute the rejection I couldn't go past the $8.00 / hr customer service representative Has anyone ever heard of the ability of escalating an issue and actually talking to a person who has the authority to DO RIGHT BY THE CUSTOMER. Add reply
The protection plans are a JOKE and don't cover a darn thing!!! I wasted my money getting the 5 year protection plan and Guardsman don't have to EVER worry about getting one cent from me again in the future. BEWARE AND DONT PURCHASE THE GUARDSMAN PROTECTION PLAN IT OR YOU'LL BE SORRY Add reply
WE bought Furniture from Ashley Furniture who sold us Extended Warranty through Guardsman. We paid big amount for protection but when it was time to avail service, they just declined for an foolish reason that you have used the product. I still do not understand if I bought the stuff for spending money only or for use.
2 Replies - Latest reply on 12/21/2012Add reply
NEVER BUY ANY GUARDSMAN PRODUCT, THEY ARE SIMPLY CHEATS.
COLUMBUS, OHIO -- With all the negative reviews I was very worried my repair was going to be a nightmare. But it was the exact opposite. I made sure my claim was in with in 5 days of the incident and followed the instructions guardsman sent to me.
They scheduled a technician to come out promptly. The tech was actually a sub contractor. "Robs Custom Upholstery" was the company that actually did the service. The owner of the company was also the repairman. He was very nice and professional.
The repair was completed in about an hour and it looks fantastic. He completely removed permanent ink stains from my leather couch and cleaned area matched the rest of the couch nicely.
Did I get lucky? I don't know. But I do know that the warranty I bought was honored and repairs were completed to my satisfaction.
DO NOT purchase this Scam
GRAND RAPIDS, MICHIGAN -- Filed a claim following all protocol for such an action according to the steps deemed necessary by Guardian Furniture Protection Plan. Few days after sending in info on needed repairs I received an itinerary ... read full review1 Replies - Latest reply on 12/18/2012