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Consumer Warning
Posted by Lassms on 09/01/2009
If you are planning to buy a freezer, refrigerator, air conditioner or other electrical appliance made by a company called "Haier", yes I said Haier, made in china, you may want to think twice and then think twice again.

The following may seem long, but trust me, the time you spend now may save you many days of tension, aggravation and frustration later.

On may 26,2009, we purchased a 13.2 Cubic foot freezer made by "Haier". On July3, 2009, the freezer stopped operating.

We called "Haier",spoke to liz and she said that the earliest she could send a repair person was "11" days later. When we told her that all the food would spoil. She expressed total indifference. When we asked to speak to a supervisor, she said no one was available(sound familiar) but that one would call us back. Needless to say no one did.

Liz did give us the name and telephone number of the company coming out. The name of the servicing company was "a & e" factory service. Make a not of the name because this company is owned by world famous "Sears". Make a note of the name because the following may cause you to think twice before buying any brand name appliance that uses this company to service their products.

We asked to speak to a supervisor and was transferred to the escalation dept. We were told that they could do nothing to reduce the "11" day wait. We asked for the name of the president of "a & e" factory service, but we were told that he doesn't talk to consumers.

After throwing out all the food in the freezer and waiting "11" days, a repairman showed up. After working on the unit he said it was fixed and that we should fill it up with food as it would freeze faster. He also said if there was a problem to call him on his cell phone and he would hop over shortly. Within a few days the freezer stopped working and "2" calls to the repairman's cell phone were never returned.

We called "a & e" factory service on July 20th and they said it would take "5" days to send another repairman and then only between the hours of "8-5". Nine hours to wait for a repair person.

After throwing out the new food, the repairman said it would take between 4-6 days to get the required parts. After waiting 10 days and not hearing anything, we called a & e factory service and were told "oh didn't anyone call you and tell you that those parts are no longer being made and are not available.

We called Haier's corporate office and asked to speak to the president. His assistant told us he was not in, but that she would transfer us to the president of customer service.

When asked for his name, she refused to give it. However, she said that the last caller that she transferred was not picked up by him anyhow. Instead a [snip] called, listened to what had taken place and said he would get back to me.

The next day he called, insulted my intelligence by offering to replace my damaged unit with a new exact same model freezer. This demonstrated the hypocrisy of "Haier" by offering me an identical freezer which if it breaks it cannot be fixed.

The whole idea behind telling this experience is to alert you to the perils of dealing with "Haier" and "a & e factory service". Maybe forcing them to accept responsibility, treat customers with respect and dignity, otherwise they do not deserve to remain in business.

Thank you for reading this and be doubly careful when you see the name "Haier" on a product or any other product that is ultimately repaired by "A & E factory service".
     
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Posted by andbran on 2009-09-01:
i own a couple of haier products but never had any problems with them
Posted by Anonymous on 2009-09-01:
Go online to see if parts for the freezer are really no longer available. If they are, then call A&E to let them know. If parts aren't available then I would surmise that you purchased an older model. Even though it was new when you got it, it might have been sitting in a warehouse for some years. A few years back I purchased a 'new' fridge from Home Depot only to find out later that it was actually a 5-year old model.
Posted by Anonymous on 2009-09-01:
I did a quick online search for executives at Haier and found little useful info. However, I did find some complaints similar to yours. Seems that they have a track record of poor warranty repair and stalling claims until the warranty period runs out.
Posted by Anonymous on 2009-09-01:
Don't settle for A&E/Sears service,they will only cause more grief.Look for local servicers in your area that can handle Haier warranty work.
Posted by Anonymous on 2009-09-01:
I looked over the Haier web pages for warranty service info and found nothing other than to contact customer service. An online search finds nothing other than complaints about the lack of real warranty support. The OP might consider getting a lawyer to write a letter to Haier as some have reported a bit of success in getting a response.
Posted by Slimjim on 2009-09-01:
I would hope readers see this and use it in conjunction with their own gut feeling about the chances of being happy when even considering a major appliance built in China. That's one step down from buying a car from there.
Anyway, my advice is to stop trying to reach President's and work with the highest on the chain they escalate it to. In all fairness, the company did offer you a brand new replacement to satisfy you. They certainly can't give you a GE, can they? Take the new box and cross your fingers. You really have no other recourse aside from buying another brand yourself.
Posted by elaine c on 2012-12-24:
The freezer unit of our top freezer fridge stopped working after 2 months. We have to wait 11 days for someone to come and repair it. The customer support does not care if the food is lost and if you stay a long time without a fridge. Stay away from their piece of junk.
Posted by Donna on 2013-08-06:
I so wished I had read this before I bought one of their air conditioners. I am going through the same thing. I am doing my best to tell everyone not to buy them. It will not run without freezing up. I was told it was a normal process with the temperature outside being so hot. That blowed my mind. Why else do you need one.
Posted by Marilyn on 2013-10-12:
Thank you all for your comments as we were looking at a Haier refrigerator to buy. 10/12/13
Posted by Dorisanne on 2013-12-16:
I looked up this name because a local, usually dependable, store ran an ad with a "sale" of Haier washer and dryer. Had never heard the name so was curious. The comments certainly put my mind at ease
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Extremely Poor and Unacceptable Customer Service
Posted by Paulbubnik on 04/23/2014
NEW YORK, NEW YORK -- Purchased new wash machine May 2013 for second home. Had issues. Haier would not authorize repair, even though under warranty. The retail seller would do nothing since it was under warranty. Haier was going to give me a credit and I had to have it repaired on my own. I spent from Dec. 31, 2013 to May 21, 2014 trying to get my credit payment. I talked with 25 different customer service, supervisors, and managers trying to get my payment. I heard every lie, story and excuse one could ever imagine. Finally received payment. Haier is worst company ever.
     
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I SUED Haier and WON!
Posted by Candlog on 07/04/2013
NEW YORL, NEW YORK -- We bought a Haier TV in January of 2012. In November 2012 the TV had a green line that formed on the left side of the TV from top to bottom. Haier sent a repairman to our home and he informed us that the TV couldn't be fixed - that it needed to be replaced. Haier insisted that I return the TV BEFORE they would send a replacement. I sent it back January 8, 2013 via Fed-Ex. I NEVER GOT ONE BACK FROM HAIER! After months of calling Haier I got on the internet the end of February to find out if I could sue Haier in small claims. I found out that I could! Just to make sure, I called a consumer attorney for a quick consultation. Not only did he tell me that I COULD sue Haier but that he could represent me and it would cost me NOTHING. It took over 4 months but TODAY I got my check for the original purchase price of the TV and a little extra. Haier also had to pay my attorney over $2100 for his services, not including what it cost Haier to have their OWN attorney representing them to settle the lawsuit.

DON'T LET HAIER MESS WITH YOU. If they are not honoring their warranty or their products then SUE THEM!
     
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Posted by FoDaddy19 on 2013-07-04:
Good for you. You did not receive what you were rightfully entitled to and you didn't let Haier get away with their wrongdoing. The sad thing is that this probably happens more than we know and Haier knows that maybe only 1 out of 100 people will actually bring a lawsuit against them, so when it does happen, they'll settle the suit without putting up a fight knowing that they'll save more money than they'll spend on the suit from the 99 other people who just won't bother to do anything.

With that said, I really wouldn't recommend buying a Haier TV, they are bottom tier brand, and more than likely their TV's are just rebadged lower end TV's made by the lowest bidder in China.
Posted by John Nicholson on 2013-07-04:
After owning a couple of Haier products, I will never buy another---cheaply made and do not last. I see many stores are now selling Haier air conditioners and other Haier products. This is because they are cheaper to buy. Good luck if you buy something made by this Chinese company.
Posted by CU on 2013-07-05:
I'm a little dubious. Small Claims courts generally do not allow lawyers to represent, and they certainly don't award legal fees to them. At least not in this state, and I can't imagine it is that much different.
Posted by hatehaier on 2013-08-13:
good for you!!!! i am also looking into suing them for a washer that they will not fix or replace, it has been 7 months now!!! do you have any tips or suggestions? anything at all would be greatly appreciated!
Posted by ihatehaier on 2013-08-22:
I also have a washer that stopped working. It hasn't been a year yet so It is covered under warranty. I have called and called the warranty customer service. Nobody ever calls back. I've been told lie after lie from well the part is on back order to we ordered you a new washer. I have yet to receive anything. I am almost nine months pregnant and can't carry laundry to the laundry mat. I need my washer that I paid for! Help! Any suggestions
Posted by Abby on 2013-08-30:
Hello Guys do you have haier email address i cant contact them thru phone i also have problems dealing with them please kindly give their email address to me my email add is nyahbellesmith20@yahoo.com thank you
Posted by DebtorBasher on 2013-08-30:
Abby, their email for product support is productinfo@haieramerica.com
Posted by DebtorBasher on 2013-08-30:
Abby, also if you check out this link, it will take you to a website with their address, phone, website address and it has a list of all the people there, including their CEO.

http://www.lead411.com/company_HaierCo_499275.html
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Products Are Junk
Posted by Combergerdeanna on 02/09/2013
I have bought a Haier chest freezer 5.0 cu ft I have had it for 1 year. Now it does not work. I gave $239.00 for it they do not make a part for it any more. Then a person who works on them told me the freon is not going through right says replace the compressor is all you can do.

I am going to tell everyone I can not to buy your product and I mean everyone. Thanks for nothing.
     
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Worthless Warranty
Posted by L.laemmli37 on 12/17/2011
NEW YORK, NEW YORK -- Purchased dehumidifier with "5 year warranty" 6/2008. It quit working Spring 2011-not even 3 years old. Fan and Motor worked, but no dehumidifying capability. (probably the sealed compressor) First call to service: received several repair numbers to call in my area. None would work on this product, or they were out of business. Called customer service, was given new #s to call. Again, no such business, or would not work on this product. I sent a letter to the company(unable to find an email address), after MUCH discussion and several phone calls, they gave me one more # for A&E factory service and said I could use them or they would replace the dehumidifier for 40% of the original purchase price. Just checked out A & E online--you would be amazed at the number of complaints about that company! I called them anyway, and guess what? They do not work on this Haier model HDN 455 dehumidifier! FYI- do NOT count on this company's warranty-it is pretty much worthless! should I really have to pay 40% of the purchase price to have a "warranted" working dehumidifier?
     
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Posted by At Your Service on 2011-12-18:
Was the warranty directly through Haier? For those in the know, Haier is a cheap factory's seconds brand and their products are generally considered disposable at best.
Posted by Venice09 on 2011-12-18:
"should I really have to pay 40% of the purchase price to have a "warranted" working dehumidifier?"

No. This is the problem with warranties. Many times they are worthless for the reasons stated in this review. Same goes for extended warranties. More often than not they are a waste of money.

I have owned Haier products, along with my friends, neighbors, family members and co-workers, and we all love them! Too bad the warranties are worthless.
Posted by madconsumer on 2011-12-18:
best comment AYS as always!!
Posted by trmn8r on 2011-12-18:
Haier has sales in excess of 20 billion dollars a year, and has the largest portion of worldwide "white" goods sales.

The problem that the OP describes is unfortunate, but not unique to a Haier warranty. After 2 or 3 years, an item may no longer be serviceable due to NLA (no longer available) parts. One would hope that is the ultimate issue here, and not the company ducking its responsibility.

But does not issuing a warranty mean a company should stock replacement parts for at least the length of the original warranty? Why have a warranty?
Posted by Anonymous on 2011-12-18:
I work with companies primarily in Guangdong, and am very familiar with Haier. Trmn8r was more than likely correct. Processes are changed almost weekly in an effort to cut production costs - parts are probably no longer available. Haier.... is considered second rate even in China.
Posted by Venice09 on 2011-12-18:
If parts aren't available for a product that needs to be repaired under warranty, the product should be replaced. Problem solved.
Posted by At Your Service on 2011-12-18:
Thanks madconsumer!

And thanks for the insight Bete!
Posted by muhammad Ali on 2013-06-13:
this is inform you that we are purchase haier freezer and in the freezer I have a complain in the freezer moschorizer is coming I call lots of time at your number 042111142437 but my complain is still not solved one time your service provider was come in my complain and he said that your freezer thermostat you have to keep on 3 I said to him we are already done it 3 and 4 and also 2 but my problems is still pending and he just thermostat keep on 3 and he want to me charges Rs 400 I said to him we are already done it on 3 ,2,4 before but my problems is not solved.i said him that if my problems will solved as u keep on 3 I will pay u Rs400 but should be solved my problems he said ok i said to him that i will call u after two days if my problems will solved than i will pay you 400 then he has been gone.after two days i call your number 042111142437 and i said that my complain is still pending and after one and half month i am still calling Frequently but still not solved
your are requested that kindly resolved my problems because i am not calling to him just show me his face or just see my face and get your Rs400 i want to solved my freezer problems and get Rs400
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Haier Wine Cellar - Worthless!
Posted by Whirlpool on 04/15/2009
TUCKAHOE, NEW YORK -- Got this as a wedding gift. Its started out ok, but made a very louse running noise every 45 seconds. My friend has one and said hers didn't make that noise. The motor hardly ever shuts off, and when it does, it will for about 15 seconds and then start again. And this was while it was on its lowest setting for reds. Plus the motor is not "whisper quiet" as they claim. Kind of sounds like a small fan running. NOW it totally just died. Doesn't run at all nor does the light work, and I barely even turned on the light! This thing cost my family $300!! what a waste! Their customer service better do something about it.

In any case, I've now been reading other reviews and it appears everyone has the same problem!
     
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