May 2007 I submitted 2 orders for 4 magazines totaling nearly $60 dollars. Like other legitimate magazine services like Delta or BonusMags I expected the 6-12 week wait for them to arrive. September rolls around no magazines. Series of e-mail complaints to company resulting in generic customer rep names (fake) saying there 'were processing errors' but publishers contacted. 6 weeks later; no magazines. More heated e-mail tickets this time claiming I'd get a refund credit; never came.
Several e-mails of "What's this week's processing excuse?" They stopped responding altogether. I submitted a complaint to BBB in NY. Claimed to send me a refund. Case sent through 2 times. I was FINALLY issued a check for full refund in the mail in October 2007. 6 months after my original order. In addition to the BBB, I recommend reporting this company to the New York Attorney General Internet Bureau. **.
It's a waiting game where he's winning because people give up on getting their money back. You can put the same case # through BBB in NY several times, I did. Just be sure to fill out the status forms that the company DID NOT comply so your case stays open. This experience really ruined my enjoyment of internet shopping. Now, I have don't have many magazines to read as screwed up my renewals which all lapsed!
In closing, keep at this company. I imagine with 700 complaints he makes money even off the interest of the funds he may eventually have to return. And NY AG why have you not taken this individual to court??? I also contacted Google several times that Half Price Mags should not be a 'Sponsored Link' and Google Check-Out taking my money. They're co-conspiring his theft. They have dropped him as a Sponsored Link I noticed. If they can't take the time to check out these companies don't falsely endorse them to the public.
AUSTIN, TEXAS -- My story is a long one so I'll summarize first and get right into the details after. Suffice it to say that Half Price books unintentionally sold me computer games made by Valve software that can only be used once, by the original purchaser. After that the product key that is unique to the disk is registered to that user's account, never to be separated thereafter. I informed two representatives of the lesson I learned the hard way. The first suggested I buy a second copy of the game and gave me a smile that made me think of the down syndrome stricken. The second attendant took the game I was illustrating my point with and tried to ring me up for it while I was speaking.
When I returned a few days later with my useless game the manager admitted it was their fault but told me I was only to be given store credit because I was outside of the 7 day return policy. I explained that I work six days a week and could not make it back in time, but this was in vain. I will never buy from them again and I don't suggest anyone else shop their either.
I placed an order on Halfpricedmags.com in April, 2007 and received a confirmation email of the order on May 3, 2007. The charge to my credit card was $4.09 for one magazine (a good value). The confirmation email stated the magazine will arrive within 8 - 10 weeks. After 12 weeks I contacted their "contact us" link. I received a reply on 8/12/07 stating "I located the orders you are referring to and was able to identify the problem with getting your subscriptions processed. The issue has been corrected." Somehow I don't believe them.
I have reported them to Google advertising complaint as they advertise on Google. My next step if they don't reply to my complaint is to contact the Better Business Bureau and my credit card company.
KNOXVILLE, IOWA, NEW YORK -- I ordered a subscription for my daughter back in mid-March of 2007. I wanted her to receive it for her birthday in June. I had not received anything by June and when entering my information (order number and such) on the website, it indicated it could not find an order which matched any of this information. Concerned, I contacted halfpricedmags.com customer support. I waited a few days and received no response, so I filled out another ticket. I started doing research on the internet and found many people having terrible experiences with this company.
At this point it had been a couple of weeks since I filled out my first ticket and still had no response, so I requested a refund. I finally got a response from this company, over a month from when I filled out my first ticket. I'm not sure what information "**" (what a generic-sounding name, I wonder if this is even a real person?) located, but her response to me "Dear Customer" indicated that since my order had been placed over six months ago, they could no longer offer a refund.
Maybe I'm really off on my math, but according to my calculations, it has not been over six months since I placed my order. Maybe this is their standard response to anyone requesting a refund? They indicated they could provide a credit. Oooh! Goody! A credit! I probably wouldn't get those magazines either! Thanks, but no thanks! I'm giving them a week to refund my money and then I'm reporting them to as many customer protection agencies as I can. I urge the rest of you to do the same. Contact the BBB, the Internet Crime Complaint Center at https://complaint.ic3.gov and your local attorney general's office.
SAN DIEGO, CALIFORNIA -- I ordered magazines from this company and the never arrived. I contacted customer service by email since they have no phone numbers listed. HalfPricedMags Customer Support responded my email stating that I will received my mags, but that never happened. I ended contacting the BBB, but they could not help me. :( DO NOT BUY from them!
NEW YORK, NEW YORK -- Half Priced Magazines is a complete fraud. They accept payment for magazine subscriptions and never forward orders to the publishers. It took me almost 5 months to get a credit issued to my account, and that required notification to Fraud department of credit card company and FBI internet fraud division. This company must be stopped from these actions. If you have been defrauded, please notify agencies.
NEW YORK, NEW YORK -- This company is the biggest scam ever. They don't have any contact information on their website. **, ** and a few other selected email names are bogus. This company is ran out of someone's apartment in New York city. One of the phone numbers is actually someone's house. They tell you they are not affiliated with mags for less, but you have to wonder.
I am yet another person to be scammed by this company. Never received my magazines. I was told I'd be given a refund. Never received a refund. Now, they are ignoring my e-mails. I have filed a complaint with the Better Business Bureau and with google. I will also write a letter to my state's attorney general's office.
SHERMAN OAKS, CALIFORNIA -- On Nov. 3rd, 2006 I ordered two magazines from Half Priced Mags online. I am still waiting for either the magazines or a refund. I've repeatedly asked for resolution and have been promised a refund in several e-mails the latest being on April 28. At this point the issue is not the money so much as the helplessness of being jerked around.