May 2007 I submitted 2 orders for 4 magazines totaling nearly $60 dollars. Like other legitimate magazine services like Delta or BonusMags I expected the 6-12 week wait for them to arrive. September rolls around no magazines. Series of e-mail complaints to company resulting in generic customer rep names (fake) saying there 'were processing errors' but publishers contacted. 6 weeks later; no magazines. More heated e-mail tickets this time claiming I'd get a refund credit; never came.
Several e-mails of "What's this week's processing excuse?" They stopped responding altogether. I submitted a complaint to BBB in NY. Claimed to send me a refund. Case sent through 2 times. I was FINALLY issued a check for full refund in the mail in October 2007. 6 months after my original order. In addition to the BBB, I recommend reporting this company to the New York Attorney General Internet Bureau. **.
It's a waiting game where he's winning because people give up on getting their money back. You can put the same case # through BBB in NY several times, I did. Just be sure to fill out the status forms that the company DID NOT comply so your case stays open. This experience really ruined my enjoyment of internet shopping. Now, I have don't have many magazines to read as screwed up my renewals which all lapsed!
In closing, keep at this company. I imagine with 700 complaints he makes money even off the interest of the funds he may eventually have to return. And NY AG why have you not taken this individual to court??? I also contacted Google several times that Half Price Mags should not be a 'Sponsored Link' and Google Check-Out taking my money. They're co-conspiring his theft. They have dropped him as a Sponsored Link I noticed. If they can't take the time to check out these companies don't falsely endorse them to the public.
Like others reviews, I had the exact same experience - Ordered on June 06 and STILL no magazines. I may, however, have good news. If you check out the BBB site, you will find that you are in the company of many others (62 have filed complaints about them). The good news is that the BBB has been able to get them to pay up in 61 of 62 cases! If you've been taken by these guys: Please do the following to get your issue settled and help protect others from going through the same thing.
1) File an online complaint at https://odr.bbb.org/odrweb/public/GetStarted.aspx (you'll see that halfpricedmags it certainly known by the BBB).
2) Let Google know! Google seems to be the primary marketing channel for halfpricedmags.com - both natural search and sponsored links. Google wants consumer's opinions and has the power to blacklist these guys! Visit **.
Hope this helps!
AUSTIN, TEXAS -- My story is a long one so I'll summarize first and get right into the details after. Suffice it to say that Half Price books unintentionally sold me computer games made by Valve software that can only be used once, by the original purchaser. After that the product key that is unique to the disk is registered to that user's account, never to be separated thereafter. I informed two representatives of the lesson I learned the hard way. The first suggested I buy a second copy of the game and gave me a smile that made me think of the down syndrome stricken. The second attendant took the game I was illustrating my point with and tried to ring me up for it while I was speaking.
When I returned a few days later with my useless game the manager admitted it was their fault but told me I was only to be given store credit because I was outside of the 7 day return policy. I explained that I work six days a week and could not make it back in time, but this was in vain. I will never buy from them again and I don't suggest anyone else shop their either.
I placed an order on Halfpricedmags.com in April, 2007 and received a confirmation email of the order on May 3, 2007. The charge to my credit card was $4.09 for one magazine (a good value). The confirmation email stated the magazine will arrive within 8 - 10 weeks. After 12 weeks I contacted their "contact us" link. I received a reply on 8/12/07 stating "I located the orders you are referring to and was able to identify the problem with getting your subscriptions processed. The issue has been corrected." Somehow I don't believe them.
I have reported them to Google advertising complaint as they advertise on Google. My next step if they don't reply to my complaint is to contact the Better Business Bureau and my credit card company.
KNOXVILLE, IOWA, NEW YORK -- I ordered a subscription for my daughter back in mid-March of 2007. I wanted her to receive it for her birthday in June. I had not received anything by June and when entering my information (order number and such) on the website, it indicated it could not find an order which matched any of this information. Concerned, I contacted halfpricedmags.com customer support. I waited a few days and received no response, so I filled out another ticket. I started doing research on the internet and found many people having terrible experiences with this company.
At this point it had been a couple of weeks since I filled out my first ticket and still had no response, so I requested a refund. I finally got a response from this company, over a month from when I filled out my first ticket. I'm not sure what information "**" (what a generic-sounding name, I wonder if this is even a real person?) located, but her response to me "Dear Customer" indicated that since my order had been placed over six months ago, they could no longer offer a refund.
Maybe I'm really off on my math, but according to my calculations, it has not been over six months since I placed my order. Maybe this is their standard response to anyone requesting a refund? They indicated they could provide a credit. Oooh! Goody! A credit! I probably wouldn't get those magazines either! Thanks, but no thanks! I'm giving them a week to refund my money and then I'm reporting them to as many customer protection agencies as I can. I urge the rest of you to do the same. Contact the BBB, the Internet Crime Complaint Center at https://complaint.ic3.gov and your local attorney general's office.
SOUTH PORTLAND, MAINE -- On June 19, 2006 I ordered Cruising World and Sail Magazines for my father for his birthday. After not receiving them, in October I contacted the Company (via e-mail as there is no phone number to get in touch with them) and was informed that there was a processing error with my order that had been corrected and that the magazines would start coming in the next 6-8 weeks.
It is now February, 2007 and my dad still has not received a single issue. The Company is not responding to my e-mails but they had no problem taking my money via my credit card. This company is a scam - DO NOT BUY MAGAZINES FROM IT. I have filed a complaint with Google and also the Better Business Bureau. Don't be a sucker like I was.
SAN DIEGO, CALIFORNIA -- I ordered magazines from this company and the never arrived. I contacted customer service by email since they have no phone numbers listed. HalfPricedMags Customer Support responded my email stating that I will received my mags, but that never happened. I ended contacting the BBB, but they could not help me. :( DO NOT BUY from them!
NEW YORK, NEW YORK -- Half Priced Magazines is a complete fraud. They accept payment for magazine subscriptions and never forward orders to the publishers. It took me almost 5 months to get a credit issued to my account, and that required notification to Fraud department of credit card company and FBI internet fraud division. This company must be stopped from these actions. If you have been defrauded, please notify agencies.
NEW YORK, NEW YORK -- This company is the biggest scam ever. They don't have any contact information on their website. **, ** and a few other selected email names are bogus. This company is ran out of someone's apartment in New York city. One of the phone numbers is actually someone's house. They tell you they are not affiliated with mags for less, but you have to wonder.