NEW YORK -- I ordered a magazine subscription (Real Simple magazine) through the website www.halfpricedmags.com. The order was processed on September 5, 2005 and my credit card was charged $16.49 on that date. I was originally told to expect my first issue in 6-8 weeks. I waited 10 weeks, and contacted the customer service email address (**) on December 13th, 2005, telling them of the problem. I was told there was a "processing problem," that was resolved and I could expect my magazine in 4-6 weeks. I then waited another 10 weeks, contacting them again on February 20th to tell them that I had still not received any magazines a full 5 months after the original order.
I received a reply telling me that there was another "processing error," and that I could expect my magazine in a few weeks. It's now 6 weeks later (7 months total), and still I have received nothing, and Half Priced Mags refuses to answer my emails or phone calls. I have no idea where the company is located since the website does not give a location. The only info I have is their customer service number which is **, and my credit card statement states New York as the location.
I would suggest anyone reading or that has had problems with them to file complaints with the Better Business Bureau, the Dept. of Justice, and most importantly, contact Google because they advertise on Google. Use the form below to complain. If Google gets enough complaints, they'll stop accepting ads from them, killing a lot of their business. **.
I placed an order for 7 magazines back in November of 05, I was also charged that day for the purchase. Three of the seven subscriptions started in December. The website stated it could take up to 10 weeks for a subscription to start. After waiting 14 weeks I emailed the company since there was no number on the website. I received a response very promptly from a man named **. He told me that he checked into my order and he had contacted the publishers to take care of the issue. But that this would take 5 to 10 business days.
After 10 days I emailed him again. He responded by stating that he had fixed the problem with the publisher and my magazines should be coming in the next few weeks. He told me that my Lucky subscription had to be cancelled and he would issue me a refund but it would take 7 to 10 business days. Well that was 2 weeks ago. I have contacted the three magazines that I have not received yet and they have no record of an order nor is Half Priced Mags a registered dealer. As of right now, I don't think I will ever get a refund or the other magazines. I think I have been scammed!!! Don't fall for it. If my situation changes I will post it but I don't find that likely.
Like others reviews, I had the exact same experience - Ordered on June 06 and STILL no magazines. I may, however, have good news. If you check out the BBB site, you will find that you are in the company of many others (62 have filed complaints about them). The good news is that the BBB has been able to get them to pay up in 61 of 62 cases! If you've been taken by these guys: Please do the following to get your issue settled and help protect others from going through the same thing.
1) File an online complaint at https://odr.bbb.org/odrweb/public/GetStarted.aspx (you'll see that halfpricedmags it certainly known by the BBB).
2) Let Google know! Google seems to be the primary marketing channel for halfpricedmags.com - both natural search and sponsored links. Google wants consumer's opinions and has the power to blacklist these guys! Visit **.
Hope this helps!
In early September 2005, I placed a magazine subscription order with HalfPricedMags.com. The company immediately charged my credit card. I was told I had to wait 10-14 weeks for my subscription to arrive. After 14 weeks, I contacted them, as I never received the order. HalfPricedMags.com responded and said there was a mix-up with my order and said it would be processed. After six more weeks of no subscription, I contacted them again. They responded and said the order still did not go through and they are unable to process my subscription because it was no longer offered to customers -- even though it was still offered on the homepage of their website!
I was told a refund would be issued and I had to wait 14 business days. After 14 days and no refund, I contacted him again at the end of February and they said the "check" was mailed on a Sunday, Feb. 5! After several more inquiries, they said there seemed to be a problem with my order and he was turning over the matter to the accounting department and a refund would be forthcoming. After seven months of paying for a subscription I never received, I will never see a refund. I demanded a credit to my credit card but they refuse to do this. This group lies about processing refunds, and they lie about the services they offer.
They take peoples' money and provide no service. HalfPricedMags should be shut down. There are other complaints posted about this company on this site as well as other consumer protection websites. Now, HalfPricedMags will not even respond to my e-mails. I paid for something that I never received and I will never see a refund as others have discovered too.
SOUTH PORTLAND, MAINE -- On June 19, 2006 I ordered Cruising World and Sail Magazines for my father for his birthday. After not receiving them, in October I contacted the Company (via e-mail as there is no phone number to get in touch with them) and was informed that there was a processing error with my order that had been corrected and that the magazines would start coming in the next 6-8 weeks.
It is now February, 2007 and my dad still has not received a single issue. The Company is not responding to my e-mails but they had no problem taking my money via my credit card. This company is a scam - DO NOT BUY MAGAZINES FROM IT. I have filed a complaint with Google and also the Better Business Bureau. Don't be a sucker like I was.
Unfortunately, I found about this website too late. In August. I did a Google search and linked to the Half Priced Mags website. Seemed legit, so I ordered 3 magazines. Luckily, I am only out $24. I filed a complaint with Google, the NYS Attorney General's office, as well as the Better Business Bureau. I ordered the magazines on August 4, 2006, and as of November 15, 2005, I have received nothing - no magazines, no refund, no answer to any of the many, many emails sent to them.
Good luck trying to get through on the telephone, the message says the mailbox is full. And forget about trying to get the charges reversed on your credit card. The law protects this scam artist - after 60 days, you're out of luck - which is just about the time you realize that you've been had. Hopefully everyone who has been scammed by this company will take the time to file complaints. It might not get our money back, but at least it may stop this company in its tracks.
Twelve weeks ago when I placed my order I received an email explaining that I would receive my first magazine within 8 to 10 weeks. Twelve weeks later -- still nothing. I have emailed the company twice questioning the whereabouts of my order but have yet to receive a response. I have resigned myself to the fact that it is, most likely, money lost. "IF" I ever receive a magazine from them I will re-post -- but, I seriously doubt that post will be forthcoming. My advice to all -- spend a few dollars more and buy directly from the magazine.
This company is a fraud. Please check your credit card and make sure they don't apply additional charges other than the original fraudulent charges for your order. If we start a letter, get enough names, we can submit the information to the Attorney General's office and they can locate these criminals. We must stop them from taking monies from people, with full knowledge they are not legitimate. Also, the magazine companies should be notified so they don't sign up with these scam artists, and not let them use their names as well.
I ordered two magazines in July 06 with an expectation that it could take 12 weeks for the first issue. In November, I sent the company an email (only way to contact them) asking them for a status. It is now December and they never responded to my email, nor have I received either magazine. They do have my money however.
NEW YORK, NEW YORK -- This company has taken my money 3 months ago with a guarantee of magazine subscriptions arriving within that time. Since I placed the order over twelve weeks ago, I tried to contact them numerous times to no avail. I decided to contact the magazines directly and they have no record of my orders. They are obviously running a scam and I, along with others, warn you not to do any business with them. My credit card company is trying to resolve the issue and I have also contacted the Better Business Bureau. Please be advised and BEWARE!