FLORIDA -- I have a situation in reference to the company Hamilton Beach. I purchased a product of theirs and their product failed. What I am referring to is that I purchased some Hamilton Beach utensils. They were some kitchen utensils and they are a small stirring spoon, a spatula and a small slotted stirring spoon. Now, what happened was this, the chef of the house was cooking and the spoon separated from the handle into the pot. Then, another day another handle and finally all three handles separated from their handles. I didn't think nothing of it until I said to myself let me contact Hamilton Beach to let them know of my situation and to ask them if they warrant their product.
I figured a company as big as Hamilton Beach would at least take an interest that may be there is some sort of a manufacturing defect and they would make amends. Unfortunately not, I got a response back a quiet rapid one. It basically stated to call a number which I did and I had to leave a message which they did not return my call. When I finally got through to someone I explained the situation and they simply gave me a run around stating that I should contact the store where I purchased them from.
However, I said I live 6 hrs from the store and they simply said call them and see what they can do for you. Not what I expected from Hamilton Beach maybe Wal-Mart but not Hamilton Beach. I expected that they would have at least said well, we are sorry that our product failed you; lets see what we can do to make amends. Unfortunately the corporate America today is not the corporate America of yesteryear's where consumers were treated with respect. The corporate America we know today is being run by arrogant overly paid executives that have no clue to what is happening outside their overly spaced exaggerated offices.
I guess Hamilton Beach has enough money not to care about their products and they prefer to deal with negative publicity instead of taken care of their consumers. America we simply need to take control and go back to the good old days when all we had to do was ban together as consumers and boycott their products until we get and are treated with respect. After all its our money and we can choose to purchase products from other companies.
TROY, MICHIGAN -- In our apartment complex, we're not allowed to have charcoal grills on our patios. Through the years, I've used the portable table top gas grills. Since I don't store them throughout the winter, the elements do a good job of ruining them every couple of years or so. My Sis was visiting about three weeks back and after one look at my grill, told me she was buying part of my 2007 Christmas gift early. She went to Target and for $39.99 bought the Hamilton Beach Indoor/Outdoor electric grill. She had bought one for their use as my BIL recently underwent bypass and valve replacement surgery.
This is an appliance I use on my kitchen counter--and I use it often. The base measures 18" x 12", stands 4" high. The grid measures 14" x 10". Unlike my previous gas grills which had only three heat settings, this one has five heat settings - and it gets really hot! Not only does the food taste good when cooked on this grill, the extra advantage to me is that both parts, base and grid, are dishwasher safe. The only part not dishwasher safe is the power source which resembles that on an electric fry pan.
Prior to giving it to me, she warned me not to pay attention to some of the wording on the packaging. She knows if I'm told to eat 'healthy,' or something is 'good for me,' it's like waving a red flag in front of a bull. I grill a well-marbled steak and top it with some butter and a squirt of lemon. If I want a Big Mac, I don't want the Food Police telling me it's 'not good' for me. Both the packaging and instruction booklet show 'HealthSmart' on them. Since receiving the grill, I've done steaks, hot dogs, burgers, bacon, and various veggies. Each was delicious.
This is a fairly large appliance which doesn't get packed in the box after each use. In fact, I've tossed out the box and keep the grill on a shelf in my storage pantry for easy access. I would recommend this grill to anyone - whether 'watching' what they eat, or eating what they like, as I do. SIDEBAR: I just wonder why the instruction booklet has to be printed in three languages? END SIDEBAR
TROY, MICHIGAN -- About three years ago I purchased a Hamilton Beach BrewStation. The idea of no glass or thermal carafe on a coffee maker appealed to me. The unit has given me good service and delicious coffee. A couple of weeks ago I wanted to read the morning paper and drink my coffee on the patio. I did what I very often do; pour the coffee into a thermal carafe which I take outdoors. The crafe was in the sink, the BrewStation around six feet away on the stove. About half the distance, the handle broke in two, spewing 12 cups of hot coffee on the floor and me.
After changing clothes, I took out my spare coffee maker and finally had my coffee. (When I purchase a replacement, if the old one is still usable I pack it up for use if the newer one goes.) The handle on the brew tank is plastic and, having been in injection molding for a time, I could understand what may have happened. Certain plastics will not hold up indefinitely against repeated heating. I later sent an email to Hamilton Beach asking if they wanted me to send the brew tank to them for testing of the material. I received the usual 'we've received your email - someone will be contacting you.'
The contact email from ** was an order blank for ordering a new brew tank! Total, including shipping and tax was $16.05. I responded with a tongue-in-cheek email that I didn't contact them to order a new brew tank and at those prices, for an additional $10 or so, I could purchase a complete and new coffee pot. I merely wanted to know if they want the product for testing. A couple of days later I received an email from ** telling me I will be receiving a new brew tank at no cost to me. Shipment will be in 4-6 weeks since they were on back order.
I replied with a thank you but pointed out she had not answered my original question: do you want me to ship the brew tank back to you? Her reply was: 'There is no need to send the tank in. We have tested and revised these tanks.' With this comment, I presume I'm not the only one who had this problem. I'm pleased Hamilton Beach stands behind their products. I certainly didn't want to purchase a new part for an old coffee maker. I'd prefer to wait until I had some extra cash lying around and buy a whole new unit which is currently selling for anywhere from $49.95 to $59.95, depending on the retailer.
As far as I'm concerned, the BrewStation is the best coffee maker on the market. No messing with glass carafes, no bitter coffee, etc. I would recommend the BrewStation to anyone who likes good coffee. When I feel I can afford to splurge, I'll probably buy their newest model. The lowest price I've seen on that one is $89.95.
JOHNSTOWN, PENNSYLVANIA -- Somebody should try the product before selling I purchased two one for home one for camp they both do the same thing. You can't pour unless it runs down the pot and off the bottom. Very mad.