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Passing the BUCK!
Posted by Marine 63 on 06/20/2012
FLORIDA -- I have a situation in reference to the company Hamilton Beach. I purchased a product of theirs and their product failed. What I am referring to is that I purchased some Hamilton Beach utensils. They were some kitchen utensils and they are a small stirring spoon, a spatula and a small slotted stirring spoon. Now, what happened was this, the chef of the house was cooking and the spoon separated from the handle into the pot.

Then, another day another handle and finally all three handles separated from their handles. I didn't think nothing of it until I said to myself let me contact Hamilton Beach to let them know of my situation and to ask them if they warrant their product. I figured a company as big as Hamilton Beach would at least take an interest that maybe there is some sort of a manufacturing defect and they would make amends. Unfortunately not, I got a response back a quiet rapid one. It basically stated to call a number which I did and I had to leave a message which they did not return my call. When I finally got through to someone I explained the situation and they simply gave me a run around stating that I should contact the store where I purchased them from.

However, I said I live 6 hrs from the store and they simply said call them and see what they can do for you. Not what I expected from Hamilton Beach maybe Wal-Mart but not Hamilton Beach. I expected that they would have at least said well, we are sorry that our product failed you; let’s see what we can do to make amends. Unfortunately the corporate America today is not the corporate America of yesteryear's where consumers were treated with respect. The corporate America we know today is being run by arrogant overly paid executives that have no clue to what is happening outside their overly spaced exaggerated offices. I guess Hamilton Beach has enough money not to care about their products and they prefer to deal with negative publicity instead of taken care of their consumers. America we simply need to take control and go back to the good old days when all we had to do was ban together as consumers and boycott their products until we get and are treated with respect. After all it’s our money and we can choose to purchase products from other companies.

     
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Posted by Nohandle on 2012-06-20:
Can you describe the types of handles that were on the utensils? I made huge mistakes years ago by putting utensils with plastic/wooden handles in the dishwasher. Cookware as well. They will fall off in time due to the heat. I invested in going to a restaurant supply store and have been happy ever since. The only exception are the few plastic utensils used for nonstick cookware. They are so cheap if I mess them up it's not a problem.

I'm amazed Hamilton Beach didn't ask you any additional questions. I would think that would be one of the first things they would ask.
Posted by Comfortably_Numb on 2012-06-20:
hamilton beach wanted to send you back to the store where you purchased their product, as if somehow the store is to blame? that is a real hoot. i hope this letter found its way to the ceo, wouldn't it be nice if it did and he or she actually took the time to respond?
Posted by onlooker on 2012-06-22:
How long have you had/used the utensils? Were they something still being sold that could be returned or replaced? Or are they 12 year old items that are no longer being made. Find the contact address, send photos, include model numbers etc and try again - to both the store and to HB.It sure seems like they should not have fallen apart, but with out knowing the details including washing and use patterns, I'm not sure that this is really a claim. But there is frustration for sure
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Coffee Maker Thermos Are Junk You Can't Pour A Cup Of Coffee Without Spilling Coffee All Over The Counter
Posted by Fink39 on 08/06/2008
Somebody should try the product before selling I purchased two one for home one for camp they both do the same thing. You can't pour unless it runs down the pot and off the bottom.

Very mad.

Ken
     
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Posted by Anonymous on 2008-08-06:
My Mr. Coffee does the same think unless I pour very carefully. I also have a Black & Decker 'Brew-n-Go' (similar concept to the OP's model)...I love it. Less than $25 and it's worked for over 12 years.
Posted by Principissa on 2008-08-06:
My dad and step-mom had one of these pots and had the same problem. They got rid of it and went with a different coffee pot. They also had two of them, one in the house and one in the camper. Both pots did the same thing. Very poorly made. I've had a cuisinart grind and brew pot for 10 years. We got it as a wedding gift, haven't had one problem with it.
Posted by Hugh_Jorgen on 2008-08-06:
I had a Mr Coffee that did that - it didn't matter how slowly your poured. Here's a quick fix that will get you thru until you can get a new one - get a basic white sweat band (or head band) and put that around the pot - it won't stop the drips, but it will catch them.

Posted by Anonymous on 2008-08-06:
Hugh is there anything you don't know? I bet your number is programmed into a lot of people's speed dial. For help call Hugh.
Posted by dimple darling on 2008-09-01:
We also have had a significant amount of trouble with the Hamilton Stay and Go with coffee running down the pot and dripping everywhere no matter what technic used in pouring. Certainly not worth the amount of money we paid for it.
Posted by flanative70 on 2012-11-21:
Maybe this happens with all their products,I had the programable model 494664 and it also did that, then I had a class reunion and found 2 other girls had had the same problem, the worst part, they only lasted between 3-4 months! Of course this was too late to return them, and none of us could even get a response from Hamilton Beach! I now have a pot I paid $10.00 for on sale and it's over a year old. Just wanted to warn you it's not just one model that there are problems with.
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Another good product from Hamilton Beach
Posted by Ponie on 09/07/2007
TROY, MICHIGAN -- In our apartment complex, we're not allowed to have charcoal grills on our patios. Through the years, I've used the portable table top gas grills. Since I don't store them throughout the winter, the elements do a good job of ruining them every couple of years or so.

My Sis was visiting about three weeks back and after one look at my grill, told me she was buying part of my 2007 Christmas gift early. She went to Target and for $39.99 bought the Hamilton Beach Indoor/Outdoor electric grill. She had bought one for their use as my BIL recently underwent bypass and valve replacement surgery.

This is an appliance I use on my kitchen counter--and I use it often. The base measures 18" x12", stands 4" high. The grid measures 14" x 10".

Unlike my previous gas grills which had only three heat settings, this one has five heat settings--and it gets really hot! Not only does the food taste good when cooked on this grill, the extra advantage to me is the fact that both parts, base and grid, are dishwasher safe. The only part not dishwasher safe is the power source which resembles that on an electric fry pan.

Prior to giving it to me, she warned me not to pay attention to some of the wording on the packaging. She knows if I'm told to eat 'healthy,' or something is 'good for me,' it's like waving a red flag in front of a bull. I grill a well-marbled steak and top it with some butter and a squirt of lemon. If I want a Big Mac, I don't want the Food Police telling me it's 'not good' for me. Both the packaging and instruction booklet show 'HealthSmart' on them.

Since receiving the grill, I've done steaks, hot dogs, burgers, bacon, and various veggies. Each was delicious.

This is a fairly large appliance which doesn't get packed in the box after each use. In fact, I've tossed out the box and keep the grill on a shelf in my storage pantry for easy access.

I would recommend this grill to anyone--whether 'watching' what they eat, or eating what they like, as I do.

SIDEBAR: I just wonder why the instruction booklet has to be printed in three languages? END SIDEBAR

     
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Posted by Anonymous on 2007-09-07:
Very good post!
Posted by Anonymous on 2007-09-07:
Excellent post! I use a Foreman grill (got it as a gift) ALL the time. The down side to mine, is that it's not dishwasher safe.

I'll have to check this out next time I'm at Target!
Posted by Anonymous on 2007-09-07:
emt_c, will you bring me a presant?
Posted by Ponie on 2007-09-07:
Thanks, people. A 'reward' to each of you. So, Lidman, that should put you on the road to that next star you keep asking for. Or is that Stew? :)

emt_c, I have a Foreman grill, also. The 'personal' size that I think may hold two burgers. I don't use it too often because I find it a pain to put that little drippings or grease holder at the end. But what do I expect? Paid a whole $14.99 for it at CVS. Also, even though it's Teflon coated, food sticks to mine and has to be scraped off when it's cooled down. It's stuck away in that storage pantry somewhere. With the HB, every bit of cooked on food washes off in the dishwasher. I think it's just great.
Posted by Anonymous on 2007-09-07:
Ponie, thats Pirate and Stew!
Posted by Anonymous on 2007-09-07:
Excellent review Ponie. As always very well written and such a pleasure to read. You do realize as you get older you probably should eat a bit healthier... cut out the red meat and big macs. Anyway I voted your most excellent review 'Very Helpful' and I'm pleasured that mine is the vote to highlight your review on the front page!
Posted by Anonymous on 2007-09-07:
What did I tell you Ponie? Now don't confuse me with them that's not nice!
Posted by MRM on 2007-09-07:
LOL... Lidman.
Posted by Ponie on 2007-09-07:
Lidman--I truly had a LOL moment when I read your last response.

Thanks for putting me in the 'highlight,' Stew. I didn't know this was still being done. Cut out red meat and Big Macs? Which arm do you want, the right or left? My BIL 'hates' me because all my levels are normal or lower than normal and he can't even smell a pat of butter now.

How's this for 'healthy' eating: Hit a couple of produce stands on the way home from a few days' trip yesterday. Picked up a loaf of Wonder Bread and today's lunch was a sliced tomato sandwich with gobs of mayonnaise on it. Love them, but it has to be that cottony Wonder Bread to make it 'gourmet.' :) Oh, yeah--you should soon get that next star--just helped you out.
Posted by Anonymous on 2007-09-07:
Good review, I voted you VH !
Posted by Anonymous on 2007-09-07:
Ponie, thanks, but I care not about stars or other measures of success. The only reward I seek is the satisfaction of helping and encouraging the average consumer cut adrift in the choppy waters of modern day consumerism. What I do I do for the people and not for myself.
Posted by Anonymous on 2007-09-07:
Thanks Ponie. I'm going to check this out.
Posted by jktshff1 on 2007-09-07:
Great review Ponie I actually voted it very helpful.
I'll never get a star!
Posted by Ponie on 2007-09-07:
dianec, I'm sure you'll like it. I don't think I'd be so gung-ho on this item were it not for the fact that the food is delicious, it's almost maintenance free, and compared with other products of this type, fairly inexpensive.

PWP, thanks and back atcha'.

jktshff1, you'll get a star. I clicked on 'reward' and very helpful.' One day you'll see your name in print--with a star beside it. (Surprised the heck out of me when I saw that.)
Posted by jktshff1 on 2007-09-07:
thanks ponie
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What was frustration turns out to be a compliment...
Posted by Ponie on 04/30/2007
TROY, MICHIGAN -- About three years ago I purchased a Hamilton Beach BrewStation. The idea of no glass or thermal carafe on a coffee maker appealed to me. The unit has given me good service and delicious coffee.

A couple of weeks ago I wanted to read the morning paper and drink my coffee on the patio. I did what I very often do; pour the coffee into a thermal carafe which I take outdoors. The crafe was in the sink, the BrewStation around six feet away on the stove. About half the distance, the handle broke in two, spewing 12 cups of hot coffee on the floor and me.

After changing clothes, I took out my spare coffee maker and finally had my coffee. (When I purchase a replacement, if the old one is still usable I pack it up for use if the newer one goes.)

The handle on the brew tank is plastic and, having been in injection molding for a time, I could understand what may have happened. Certain plastics will not hold up indefinitely against repeated heating.

I later sent an email to Hamilton Beach asking if they wanted me to send the brew tank to them for testing of the material. I received the usual 'we've received your email--someone will be contacting you.'

The contact email from 'Jessica' was an order blank for ordering a new brew tank! Total, including shipping and tax was $16.05. I responded with a tongue-in-cheek email that I didn't contact them to order a new brew tank and at those prices, for an additional $10 or so, I could purchase a complete and new coffee pot. I merely wanted to know if they want the product for testing.

A couple of days later I received an email from Jessica telling me I will be receiving a new brew tank at no cost to me. Shipment will be in 4-6 weeks since they were on back order.

I replied with a thank you but pointed out she had not answered my original question: do you want me to ship the brew tank back to you? Her reply was: 'There is no need to send the tank in. We have tested and revised these tanks.' With this comment, I presume I'm not the only one who had this problem.

I'm pleased Hamilton Beach stands behind their products. I certainly didn't want to purchase a new part for an old coffee maker. I'd prefer to wait until I had some extra cash laying around and buy a whole new unit which is currently selling for anywhere from $49.95 to $59.95, depending on the retailer.

As far as I'm concerned, the BrewStation is the best coffee maker on the market. No messing with glass carafes, no bitter coffee, etc. I would recommend the BrewStation to anyone who likes good coffee. When I feel I can afford to splurge, I'll probably buy their newest model. The lowest price I've seen on that one is $89.95.

     
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Posted by Anonymous on 2007-04-30:
Nice!
Posted by rhondam718732 on 2007-04-30:
I looked this coffeemaker up since you gave it such high ratings...and I need a new one. I have a question though...if the point of it is that you press your coffee cup to the maker to dispense the coffee...how were you carrying a brew tank or carafe anywhere? Am I missing something?
Posted by Ponie on 2007-04-30:
rhondam, I'm assuming you went to their site. If you look at each of the coffee makers, about 3/4" from the top there's an indentation. That is a back-hinged lid that opens. Inside is a basket with handle for holding the grounds. This lifts out. The brew tank with plastic handle is then lifted out. It serves two purposes: (1) measuring the cold water to pour into the water reservoir and (2) storing the brewed coffee. The brew tank has a spout at the back end, used both for pouring cold water into the reservoir and for pouring into a carafe as I sometimes do.

The 'brew tank' is the greyed or silvered area of the maker as shown in the picture and lifts out completely. It was the plastic handle with which to lift it that broke. It reminds me of the handles on the little pails kids use to play in the sand.

The thermal carafe I use is not connected to Hamilton Beach in any way. It's one of those that are used to keep liquids either hot or cold. Mine is a Corning.

I'm sure you'll be happy with one if you decide to purchase it. Hope I made this clear--I'm not too good at putting pictures into words. :)
Posted by Ponie on 2007-05-03:
Update: Today, via USPS, the brew tank arrived. That was a very short four weeks, thankfully. Hamilton Beach ranks up there with the best!
Posted by Magda1ena on 2007-05-11:
Dang, thats awesome!! I will have to move up my estimation of Hamilton Beach coffee makers.
Posted by FYI10 on 2007-07-09:
Why would you continue to patronize the company?
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