This, I feel, will help anyone in the market to purchase a ceiling fan. I, like most people, shop at the neighborhood Home Depot. After my kitchen/family room addition/remodel, I decided to purchase a somewhat "fancy" ceiling fan at my local HD store. There I found numerous styles and price ranges and even catalogs for fans that you can special order. I promptly decided on a particular Hampton Bay San Tropez style fan with a remote. Having had many ceiling fans throughout the rest of the house for many years, I felt a remote would make it have an "upscale" feel. Hampton Bay always has a nice selection of fans, and still does.
With the lifetime warranty offered by HD, I thought this would be a no-brainer. Instead, it has been quite an experience. My remodel was back in 2005. Within the first couple of years, my ceiling fan stopped working. After some extensive, and I do mean extensive research, I was able to find a 1-800 number for the Hampton Bay warranty department. Home Depot was virtually unhelpful with providing me with a number to correct the problem. Luckily, I found a phone number online, strictly by accident. After supplying the warranty department with the model/serial number, they promptly diagnosed the problem and sent me out a new remote.
After a couple of weeks, I finally received the new remote only to find this was not the problem. After playing phone tag once again, they diagnosed it as a receiver problem inside the fan and sent me another receiver. They told me it was easy to install and although it was too difficult, it wasn't a walk in the park either. After another year, the problem happened again. Now, after round 2 of phone calls one year later, I enjoyed the fan for 1 more year and then the same problem happened again. The fan wasn't even 3 years old. I decided to just purchase a whole new ceiling fan and found the only style I liked was by Hampton Bay again.
I figured it may have just been a problem with the original model that I had and decided to buy another Hampton Bay model that was even more expensive. After a few months, the same problem with the receiver happened again. Now, when I call customer service, they tell me my part is on back-order and they will ship it as soon as it came in. 3 months have gone by and still no part.
Every time I call (every 2 weeks) they still tell me it is on back-order. I would strongly advise consumers to stay away from Hampton Bay ceiling fans or fans with receivers and remotes altogether. I tried to find fans without remotes and it is becoming increasingly difficult. The ironic part is some of the other fans in my house are very poorly made and are still running, no problem.