SAN JOSE, CALIFORNIA -- I recently stayed at the Hampton Inn in California. As always everyone was polite and helpful. I checked out early to catch my plane so I would have no trouble at the airport. When I got home, I found my Laptop was not in my bag and was missing! As you can imagine I went crazy and then I started to call the hotel when I found I had missed a call from the manager of the Hampton, but 3 days later my Laptop showed up at my door from UPS. They shipped it to me at no charge to me what so ever! I had left it in the room. No questions asked. Great service you can’t get anywhere else,
4 Replies - Latest reply on 05/06/2008Add reply
Thank you Billy Stern, Manager. I will be staying there every time I go to San Jose CA.
TUCSON, ARIZONA -- I consider myself a pretty easy going guy. I prefer to stay at Hampton Inn over most other hotel chains. My latest trip to Tucson, Az. was truly disappointing. Not only did I pay more this trip than ever before, but I could not exercise on any of the equipment because they were all broken. I asked the counter girl about it, and she really could not help me, nor did she offer any corrective action.
1 Replies - Latest reply on 03/18/2008Add reply
I just want to exercise especially when paying the highest prices ever since coming to Tucson,Az.
Heating / Customer Service
PHOENIX, ARIZONA -- To whom it may concern:
I would like to describe my experience for a recent stay at the Phoenix Hampton Inn located at 5152 W Latham Street in Phoenix, AZ, room 205. Upon arriving around 6:00 pm I ... read full review
PEARL,JACKSON, MISSISSIPPI -- Very rude agent. We were rudely treated when a family emergency happened and had to cancel the room for the night. The agent said it didn't matter that we would be charged any ways no matter what. I was ... read full review4 Replies - Latest reply on 04/23/2008
This place is the pits. I called the hotel manager who is also the sales representative to secure a meeting room and left message after message. She completely ignored my calls.
This place is the pits.
CLARION, PENNSYLVANIA -- Sir,
5 Replies - Latest reply on 06/22/2007Add reply
On 06/09/079:41PM, four of us checked into Hampton Inn for a good nights rest. We have been driving all day. My friend (with his wife) has a bad heart and waiting on a heart transplant. I (with my wife) am a disabled Veteran. The point is, our rooms were on the third floor and the elevator did not work. We had to walk up to our rooms (302/KXTd), carrying our luggage. This was known all day. I will say that everything else was very good.
Housekeeping And Management
HILTON HEAD ISLAND, SOUTH CAROLINA -- A friend and I recently chose to stay at a Hampton Inn on Hilton Head Island because we had both had excellent experiences with the chain. In one 24 hour period, we saw and/or killed 5 roaches of various ... read full review8 Replies - Latest reply on 06/05/2007
MAINE -- I stayed at The Hampton Inn, for a couple of nights. It was the best stay i think i have ever had. They had a great breakfast, free soda drinks all night long. little snacks at night. Pool was really clean. also the room we had was by a compressor or somthing that wasn't loud until the second night. we mentioned something about it when we checked out and she said she would discount our room for the inconvenience. which we thanked her and left when we started looking at our bill, she removed the whole night from the bill!! the customer service was great! the room was clean, and with a great price. i would recommend this hotel to anyone! 4 Replies - Latest reply on 11/11/2006Add reply
NEW JERSEY -- I recently, for the first time stayed at the Hampton Inn in Harrison, NJ. They had a great staff , wonderful continental breakfast service, courteous shuttle workers and overall great prices for the area. Those not wanting to pay high prices for a visit to Manhattan should consider staying at this facility as they will take you to the Penn Station where in a short 15-20 minute ride on the PATH you are in Manhattan. A++++ on this facility and staff.Add reply
Mold in Bathroom
BAYSIDE, NEW JERSEY -- I stay in hotels about 30 nights per year. We had stayed in a Hilton early on this year and decided to book our travel using the hotels under their umbrella. We ended up in Hampton Inns mostly. Hampton ... read full review26 Replies - Latest reply on 09/30/2008
PINE BLUFF, ARKANSAS -- I was staying at the Hampton Inn in Pine Bluff, AR during the first week of November 2004. During my stay on the first night, Sunday, my co-workers truck was broken into and items were stolen. For the next two nights we parked our trucks next to the entrance just to be safe. Low and behold, Wednesday night they pry up my cover over the back and steal around $5000 worth of tools. When the police arrive the next morning, it ends up that 7 trucks had been broken into. All the while there is an off duty officer in charge of security at the hotel. From the policeman we find out that theft is a big problem in this town. The hotels average at least 3 break ins a week. Yes, that many. When I ask the manager why they do not have cameras out in the parking lot, she says she does not want to scare the quest into thinking this is not a safe place. Duh. The best part of the story is it two 3 weeks just to get a copy of the police report for my insurance company. Plus I had to pay $8.00 for the 1 page form.2 Replies - Latest reply on 08/23/2006Add reply
TEXAS -- I was double charged for one night stay at the Hampton Inn because they mispelled my last name on the reservation. Upon arrival, there was no inquiry into confirmation number. Credit card information was used instead to book an additional room, while reserved room was also added to the bill. Management, however has refused to fess up to accepting blame on this choosing instead to say that a confirmation number was asked for and not found upon arrival.1 Replies - Latest reply on 04/13/2004Add reply
BERRYVILLE, VIRGINIA -- In June 2001, we stayed at the Hampton Inn in Berryville, VA (outside Winchester). Unfortunately, some items were missing from our room and a complaint was filed with the hotel management. The manager disputed my suggestion of theft and said the items had been 'misplaced'. She had, however, been authorized to give us a $50 credit or would issue us a check for that amount. We requested a check be sent to us. She agreed and said it would take approximately 2 weeks. To date, we have emailed Hilton Hotels (the parent company I assume) twice and left a voice mail with the hotel manager asking where our payment is. To date, we had have NO response and NO check. In summary, where is our money?
To help keep me as a potential future customer, I would like the following:
We would like our check for $50 ASAP.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
SHELBY, NORTH CAROLINA -- We are on vacation in North Carolina at the Hampton Inn in Shely. In their Guest information directory they stated the following:
Dry cleaning and Laundry-For your convenience, a laundry bag is provided ... read full review4 Replies - Latest reply on 03/03/2004