PLYMOUTH, MASSACHUSETTS -- I stayed at the Hampton Inn in Plymouth MA over the summer. Other than the little man that called himself a manager, I had a good stay. He was such a rude man that if I were to go back to Plymouth, I would stay at a different hotel. This man is not a people person. I don't know why such a nice hotel would have someone like that working for them. I do a lot of traveling in my job and stay at a lot of Hampton's and I'm a diamond member with the Hampton. Little man you need to find a new job because one day you are going to piss off the wrong person. I wish I knew the owner because I would like to have a word with him or her. Dear owner you would like to be a fly on the wall.
WHITE PLAINS, NEW YORK -- Plain and simple I was given a tax bill randomly at the end of my stay… There was no heads up at all that I would be receiving this bill. So when I saw it on my last morning waking up, I went down to talk to the front desk about it and see what was up. I was very polite and asked why it was not just added to the original bill that I paid for the room in the first place. The Clerk behind the desk named **, a fat ignorant man, decided that it would be a better idea to tell me the consequences if I were not to pay it.
This was very rude and was not the time, as early in the morning as it was, but keep in mind, there was a sign right next to me and him that read "If you are not COMPLETELY satisfied with your stay, we don't expect you to pay." I told him that I was not satisfied because he was very rude and because there were renovations going on… He proceeded to tell me he would send the bill to collection and I would be taken to court. I also I was not the only person complaining to the front desk during my stay. So if you are planning a stay at this particular hotel, DON'T!!! There is a better one right next door :-)
SAN JOSE, CALIFORNIA -- I recently stayed at the Hampton Inn in California. As always everyone was polite and helpful. I checked out early to catch my plane so I would have no trouble at the airport. When I got home, I found my Laptop was not in my bag and was missing! As you can imagine I went crazy and then I started to call the hotel when I found I had missed a call from the manager of the Hampton, but 3 days later my Laptop showed up at my door from UPS. They shipped it to me at no charge to me what so ever! I had left it in the room. No questions asked. Great service you can't get anywhere else,
Thank you Billy Stern, Manager. I will be staying there every time I go to San Jose CA.
COLUMBIA, MARYLAND -- I usually stay at Hampton Inn because of its wonderful service and bedding. However, in June 2007 my view of Hampton Inn has changed. I went to breakfast to hear a barking dog across the threshold leading from the lobby into the eating area. Yes, there is a no pet policy. The owner of the dog told another guest to stay away from her dog because it isn't people friendly. The owner then proceeded to take her barefoot wearing self into the exercise room while her dog deposited dog hair all over the equipment and carpet floor. I wanted to exercise before I checked out, but the filthiness disgusted me.
Since then, I expressed my dissatisfaction with management, but to no avail. The manager contacted the other person who roomed with me and provided reasons of why he allowed the guest and her dog to stay at his facility numerously. So if you expect Hampton Inn to back their policies be forewarned: 1) 100% guarantee and no pets prohibited... is a paper only policy that are not enforced. You can contact them as much as you wish, but don't expect them to respond!
HILTON HEAD ISLAND, SOUTH CAROLINA -- A friend and I recently chose to stay at a Hampton Inn on Hilton Head Island because we had both had excellent experiences with the chain. In one 24 hour period, we saw and/or killed 5 roaches of various sizes in our room. The front desk management was unavailable when we first went to complain, and when we decided to pack and leave at 1:30 A.M. after our last roach sighting, the manager finally appeared from the back, and she was rude and never apologized for our experience and the inconvenience.
The experience at this Hampton Inn was a disaster, and my friend and I will NEVER stay at a Hampton Inn again. The hotel was obviously infested with roaches, and the management was rude and questioned our story by sending a security guard to verify our complaint. Why would two people choose to complain at 1:00 A.M.? The situation could have been handled differently but was not. If anyone is considering this hotel as a possible vacation site, think again!
CRESCENT CITY, CALIFORNIA -- I made a reservation over the phone at this hotel on Wednesday 11/15 for 2 nights (Thanksgiving, Thursday 11/23/06 and Friday 11/24/06). They made a mistake on my reservation and charged me for a no show on 11/18. I realized their mistake on Sunday 11/19 before I called to cancel the reservation. When I called they told me my reservation was for 11/16 and they had charged me a no-show fee. They are telling me that since I don't have any written proof that I had reserved for 11/23 and 11/24, they cannot do anything about it. Of course I don't have any written proof because they didn't send me any!
The first time I called to cancel my reservation, on Sunday 11/20 they accepted they had made a mistake in my reservation but told me I needed to talk to the manager. The manager never returned my call. Since then, they have been denying that they made a mistake. Their behavior is totally dishonest. The hotel didn't provide any written proof of my confirmation, made a mistake and dishonestly charged my credit card, making me pay for a mistake they made.
MAINE -- I stayed at The Hampton Inn, for a couple of nights. It was the best stay I think I have ever had. They had a great breakfast, free soda drinks all night long, little snacks at night. Pool was really clean. Also the room we had was by a compressor or something that wasn't loud until the second night. We mentioned something about it when we checked out and she said she would discount our room for the inconvenience. Which we thanked her and left. When we started looking at our bill, she removed the whole night from the bill!!! The customer service was great! The room was clean, and with a great price. I would recommend this hotel to anyone!
BAYSIDE, NEW JERSEY -- I stay in hotels about 30 nights per year. We had stayed in a Hilton early on this year and decided to book our travel using the hotels under their umbrella. We ended up in Hampton Inns mostly. Hampton Inn has a 100% satisfaction guarantee. If you are not 100% satisfied, you don't pay for the room. We stayed in 5 different states at Hampton Inn - PA, VA, NC, DE & NJ for a total of 10 separate hotel rooms. We have only been charged for 2 of those rooms because each and every room had a mold problem in the bathroom. The night clerk would check the bathroom, see the mold, spray it with bleach and watch it disappear. Each time I complained that I was not 100% satisfied.
Apparently each property has a different interpretation as to what 100% constitutes. Every hotel handled the complaint in a different way. The worst was the Hampton Inn in Hampton Inn - Bayside. 7079 Black Horse Pike W. Atlantic City, NJ 08232. (609) 484-1900. I was threatened by the owner, called a liar and then was told if I did not accept the room with the mold then I should pack up my belongings and move myself to a different hotel. Since my complaint to Hilton that have refunded 1 Room of my 2 room stay. They too do not understand the definition of what 100% satisfaction is. This hotel has a long way to go to bring themselves to a standard of quality.
HARRIMAN, NEW YORK -- If you do not mind no customer service and lack of respect, this is the Hampton Inn Harriman Woodbury! The poor customer service from the night manager down to the General Manager on the phone was downright appalling! I think that the way we were treated was unacceptable! Shame on the Hilton Family of putting up with this type of customer service from any of their hotels. Shame on you!