WHITE PLAINS, NEW YORK -- Plain and simple I was given a tax bill randomly at the end of my stay… There was no heads up at all that I would be receiving this bill. So when I saw it on my last morning waking up, I went down to talk to the front desk about it and see what was up. I was very polite and asked why it was not just added to the original bill that I paid for the room in the first place. The Clerk behind the desk named **, a fat ignorant man, decided that it would be a better idea to tell me the consequences if I were not to pay it.
This was very rude and was not the time, as early in the morning as it was, but keep in mind, there was a sign right next to me and him that read "If you are not COMPLETELY satisfied with your stay, we don't expect you to pay." I told him that I was not satisfied because he was very rude and because there were renovations going on… He proceeded to tell me he would send the bill to collection and I would be taken to court. I also I was not the only person complaining to the front desk during my stay. So if you are planning a stay at this particular hotel, DON'T!!! There is a better one right next door :-)
SAN JOSE, CALIFORNIA -- I recently stayed at the Hampton Inn in California. As always everyone was polite and helpful. I checked out early to catch my plane so I would have no trouble at the airport. When I got home, I found my Laptop was not in my bag and was missing! As you can imagine I went crazy and then I started to call the hotel when I found I had missed a call from the manager of the Hampton, but 3 days later my Laptop showed up at my door from UPS. They shipped it to me at no charge to me what so ever! I had left it in the room. No questions asked. Great service you can't get anywhere else,
Thank you Billy Stern, Manager. I will be staying there every time I go to San Jose CA.
ROCKWALL, TEXAS -- We stayed 3 nights and checked out on July 1, 2013. The Hampton retained 60.00 deposit for 72 hrs. after. As of today, July 10, 2013, we have not received the credit back into our debit account nor has the general manager returned my phone call. I have called 3 times. I insist this manager return my call and resolve this matter. We had a nice stay at this hotel and will be back in the Rockwall, TX area many times in the future. I do not want this issue to prevent us from booking here again!
HARRIMAN, NEW YORK -- If you do not mind no customer service and lack of respect, this is the Hampton Inn Harriman Woodbury! The poor customer service from the night manager down to the General Manager on the phone was downright appalling! I think that the way we were treated was unacceptable! Shame on the Hilton Family of putting up with this type of customer service from any of their hotels. Shame on you!
ST AUGUSTINE, FLORIDA -- I returned to my hotel room at 5 pm and found my room had been left open. The staff made excuses and no restitution was offered. Housekeeping denied responsibility and blamed it on a painter. If a painter did contract a service, why would they paint a room that is being occupied. Very unprofessional!
TEXAS -- I have enjoyed Hampton Inns, but I believe there is a decline in the physical conditions and equipment in the rooms. The cable did not allow us to access the channels that are regularly on any good cable. There were no premium channels and there were good hotels advertising for half the price in the area of Armorillo, TX.
EAU CLAIRE, WISCONSIN -- I had stayed at the Hampton Inn Eau Claire, WI this past week. 9/02/2008 I was appalled when I pulled my sheets down and found that my sheets had not been changed. Then when I looked close at something crawling, I found bed bugs, then I find out that they have an infestation of them. I will never stay at another again!
PLYMOUTH, MASSACHUSETTS -- I had the pleasure of spending the Fourth of July weekend with my wife at the Hampton Inn & Suites in Plymouth MA. From the courteous staff to the spotless rooms and comfortable beds this hotel made our trip more pleasurable.
TUCSON, ARIZONA -- I consider myself a pretty easy going guy. I prefer to stay at Hampton Inn over most other hotel chains. My latest trip to Tucson, AZ was truly disappointing. Not only did I pay more this trip than ever before, but I could not exercise on any of the equipment because they were all broken. I asked the counter girl about it and she really could not help me nor did she offer any corrective action. I just want to exercise especially when paying the highest prices ever since coming to Tucson, AZ.