Hampton Inn & Suites - Page 3

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1.3 out of 5, based on 3 ratings and
43 reviews & complaints.

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Little Information
Posted by on
WHITE PLAINS, NEW YORK -- Plain and simple I was given a tax bill randomly at the end of my stay. . . There was no heads up at all that I would be receiving this bill. So when I saw it on my last morning waking up, I went down to talk to the front desk about it and see what was up. I was very polite and asked why it was not just added to the original bill that I paid for the room in the first place. The Clerk behind the desk named "JOHN" A fat ignorant man, decided that it would be a better idea to tell me the consequences if I were not to pay it. This was very rude and was not the time, as early in the morning as it was, But keep in mind there was a sign right next to me and him that read "If you are not COMPLETELY satisfied with your stay we don't expect you to pay". I told him that I was not satisfied because he was very rude and because there were renovations going on. . . he proceeded to tell me he would send the bill to collection and I would be taken to court. I also I was not the only person complaining to the front desk during my stay.

So if you are planning a stay at this particular hotel, DON'T!!!!!! There is a better one right next door :-)
     
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Anonymous on 07/21/2008:
I'm staying at Hampton Inn right now on a business trip, I'll have to watch my bill, although I'm not exactly sure what you're referencing, isn't there always taxes added on to the daily room rate?
chris513 on 07/21/2008:
how much was the bill for?
MRM on 07/21/2008:
Theres always a tax bill (10%).
Anonymous on 07/21/2008:
If what you're complaining about is the local lodging taxes, then you're blaming the wrong party. Hampton Inn is required by law to charge those, in order that the local politicians may take money from the pockets of travelers who can't vote them out of office. If the taxes are listed separately, Hampton probably wants to let patrons know that those charges are not the hotel's doing. Not liking being taxed is not grounds for having your stay comped, particularly when all the competing hotels have to charge the same percentage.
BobJohn on 07/22/2008:
I've never heard of a separate 'tax bill'. What is with that?
Anonymous on 07/22/2008:
The tax is also called a 'bed tax'. As trixta pointed out, it is local tax on lodgers. The money goes to support local pork that the local taxpayers don't want to pay for out of property taxes. The hotel billed it separately, so they can show the local komissars that they indeed collect the tax and that when the tax is collected from the hotel, the 'tax income' equals the 'tax expense' for the hotel (a smart move by the hotel). It's also a good idea to ask about 'supplementary billing' at a hotel...often the first bill is not the final bill. VH post!!
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The Best Service ever! - Lost laptop
Posted on
SAN JOSE, CALIFORNIA -- I recently stayed at the Hampton Inn in California. As always everyone was polite and helpful. I checked out early to catch my plane so I would have no trouble at the airport. When I got home, I found my Laptop was not in my bag and was missing! As you can imagine I went crazy and then I started to call the hotel when I found I had missed a call from the manager of the Hampton, but 3 days later my Laptop showed up at my door from UPS. They shipped it to me at no charge to me what so ever! I had left it in the room. No questions asked. Great service you can’t get anywhere else,

Thank you Billy Stern, Manager. I will be staying there every time I go to San Jose CA.
     
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old fart on 05/06/2008:
Hi stew-e-2.... if you wondered what was going on in the other thread, an old regular troll named Stew used to comment and generally raise heck... I'm taking on trust that you are not him....?
jktshff1 on 05/06/2008:
Hampton seems to be good at that. See my old post.
http://www.my3cents.com/showReview.cgi?id=27191
Anonymous on 05/06/2008:
OK Thanks Mr. old fart but what does this stuff have to do with my review?
old fart on 05/06/2008:
Stew-e-2... It has absolutely nothing to do with your review... As a matter of fact I marked your review "helpful"...Welcome to the site.....
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Hotel staff discourteous and unaccommodating
Posted by on
GREENSBURG, PENNSYLVANIA -- I reserved a room at the Hampton Inn in Greensburg, PA for three nights several weeks in advance. When I arrived at nearly 3pm, I checked in. AFTER the check in process, the front desk clerk told me that there was a plumbing problem in my room and that the door would be open. I explained that this was an inconvenience after having spent four hours on the road en route to the location. The clerk offered to hold my bags behind the front desk and directed me to the lobby and business center. I again explained that this was not acceptable, and the clerk apologized but did not offer a different room or any other accommodation. After speaking with the Hilton customer support representative, I was assured that the hotel manager would contact me within 72 hours. When the hotel manager, Eric, contacted me several days later, he immediately began ranting that he didn't understand what I wanted, and that the plumbing problem was not his fault. I expressed that I understood that, but was unhappy with the lack of accommodation and the way it was handled. He then expressed that I must "live in a perfect world" and continued belittling me. I was so shocked at his verbal assault that I was nearly speechless. I asked why I had not been offered a different room, to which he replied that I had reserved a smoking room and in the past when he has placed smokers in non-smoking rooms he "was s#$t on". These were his EXACT words. He suggested that if I preferred to stay at the competitor, that I was welcome to do that. After relaying to the customer support representative the appalling conversation, they too were unwilling to resolve the issue. Apparently, 18 stays within 8 months at Hampton Inn in addition to Gold VIP Hilton Honors membership meant nothing to them. I do not recommend Hampton Inn, and especially this facility, to anyone. I have never been treated so poorly by anyone in a customer service position, and the hotel's handling of the situation was literally derrogatory.
     
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Anonymous on 04/27/2007:
I highly recommend the Wingate in Greensburg, if you ever stay there again.
Pomona Guy on 04/27/2007:
Did you spend the night in the hotel or what? You skipped over the 72 hours after you arrived. Do plumbers scare you?
Hugh_Jorgen on 04/27/2007:
It's not the plumbers, it's the crack. Just say no!
AZblows on 04/27/2007:
I'm sure if you place a letter to CS they'll do something. Hampton and the Hilton companies usually make good if you have a complaint. Best of luck and I feel your pain, been there with another Hotel chain a few years ago.
Shakra on 04/27/2007:
Thanks for the review. It's a travelers nightmare out there, anymore. People don't understand customer service at all.
Anonymous on 04/28/2007:
I need to correct myself. The Wingate is actually in Latrobe, pretty much on the border with Greensburg.
rhondam718732 on 04/30/2007:
I don't get this post...I too would not want to check into my room only to be told that I couldn't actually use the room until they fixed a plumbing problem that could take god knows how long. But it doesn't sound like you asked for a different room furing check-in...Did you? And were you checking in early?
Anonymous on 05/04/2007:
I agree with Shakra. I travel a lot and is's 50/50 what you are going to get.
keyjockey on 06/05/2007:
When you check in to a hotel its LIVE like in TV LIVE where anything can and will happen. I don't think the hotel enjoyed the problem any more than you did. At least they were taking care of the problem rather than snickering at the money they collected and the problem you were about to have.
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The aggravation wasn't worth the money
Posted by on
ST.SIMON ISLAND, GEORGIA -- Hotel st. simon island was not pleasant. television are outdated with static and the towels and face cloths were dingy and unsanitary
     
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Alain on 08/15/2010:
You may want to let the folks at http://www.hamptoninn.hilton.com know about this. Even though they're a franchise they might have certain standards they are required to meet.
Anonymous on 08/15/2010:
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Total Lack of Customer Service Hampton Inn Woodbury
Posted by on
HARRIMAN, NEW YORK -- If you do not mind no customer service and lack of respect this is the Hampton Inn Harriman Woodbury! The poor customer service from the night manager down to the General Manager on the phone was down right appalling! I think that the way we were treated was unacceptable! Shame on the Hilton Family of putting up with this type of customer service from any of their hotels.
Shame on you!
     
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tnchuck100 on 04/19/2010:
Please forgive my being nosy but...what happened?
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Security Alert
Posted by on
ST AUGUSTINE, FLORIDA -- I returned to my hotel room at 5pm and found my room had been left open. The staff made excuses and no restitution was offered. Housekeeping denied responsibility and blamed it on a painter.

If a Painter did contract a service, why would they paint a room that is being occupied. Very unprofessional!
     
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GenuineNerd on 02/07/2009:
Was anything stolen? Hotel and motel rooms should NEVER be left open whether it's by maids, maintenance, or management. You'll never know what kind of characters are around, especially if the hotel is in a questionable part of town.
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Over Priced And Bad Tv
Posted by on
TEXAS -- I have enjoyed Hampton Inns, but I believe there is a decline in the physical conditions and equipment in the rooms. The cable did not allow us to access the channels that are regularly on any good cable.

There were no premium channels and there were good hotels advertising for half the price in the area of Armorillo, TX.
     
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Bed Bugs
Posted by on
EAU CLAIRE, WISCONSIN -- I had stayed at the Hampton Inn Eau Claire WI this past week. 9/02/2008 I was appalled when I pulled my sheets down and found that my sheets had not been changed, then when I looked close at something crawling, I found bed bugs, then I find out that they have an infestation of them. I will never stay at another again!
     
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madconsumer on 09/06/2008:
did you contact the management? did you move to another hotel?
sabletaz on 09/06/2008:
I hope you either left the hotel or at least got a different room.
Anonymous on 09/06/2008:
Best thing to do is go to another hotel and pray that none of those things didn't go with you. They make roaches seem like "a walk in the park!"
Anonymous on 09/06/2008:
I'm glad to be able to say I'm not versed in or have the experience to know the difference.
old fart on 09/06/2008:
Cimex Lectularius feed on the blood of humans..normally they are nocturnal, hiding in the cracks and crevices of the bedframe and in the edges of the mattress underneath the ticking. It is fairly rare to see them out in the open and generally the best evidence are blood spots on the sheets..they inject a natural anasthetic in the feeding process which makes their bite so insidious..They can also be found around doorframes, ceiling mouldings and the like..

Is this enough information for you Hell2pay?

BTW.. a variant feeds on the blood of bats, (batbugs)...

The best treatmnet is a thorough crack and crevice treatment using insecticides labelled for the purpose..
old fart on 09/06/2008:
Everything you wanted to know about bedbugs but were afraid to ask....
Anonymous on 09/06/2008:
Old Fart, great to have someone in the know around here. How long would it take a hotel/motel to rid themselves of the little pest?
NeveragainAmazon on 09/06/2008:
Sounds like a vampire story...yummy....blood!
Anonymous on 09/06/2008:
I think a match would do the job pretty fast.
old fart on 09/06/2008:
Super... it's a labor intense job and depending on the size of the place and number of treatments it could take a month or longer depending on the skill of the applicators... it's a bugger of a job!
old fart on 09/06/2008:
Short of doing a tent fumigation I don't know of any thing else you could do... no job for do-it-yourselfers..
Anonymous on 09/06/2008:
Meanwhile the guests are dinner for the buggers. Like NeverAgain says "yummy"!
old fart on 09/06/2008:
What's a little blood between friends..?
NeveragainAmazon on 09/06/2008:
Odd....I would be concerned about the blood shared because I am sure that blood services is not checking to make sure that there is not an exchange of HIV or hepatitis. OR...is that another blood sucking insect that does not pass the virus from one individual to another? LOL
DebtorBasher on 09/06/2008:
Old F...I have the perfect "Do It Yourself" solution.
Kerosene + Match = solution.
Anonymous on 09/06/2008:
I already suggested "match."
DebtorBasher on 09/06/2008:
But you need to Kerosene to guarantee they don't return.
danni d on 09/09/2008:
I did contact the management.Or tried.I was told that the manager was out and usually appears when he wants too.I was also told by a housekeeper that the head housekeeper that was there for 15 years was fired due to some screw up of some other employees.Goes to show that years of blood sweat and tears means nothing to this place. I did check the edging of the bed with light after I spotted blood spots on my sheets.I am thankful I got out of there before I slept there.I went to another hotel called The Plaza which was a beautiful stay!
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My Recent Stay at the Hampton Inn & Suites in Plymouth MA
Posted by on
PLYMOUTH, MASSACHUSETTS -- I had the pleasure of spending the Fourth of July weekend with my wife at the Hampton Inn & Suites in Plymouth MA. From the courteous staff to the spotless rooms and comfortable beds this hotel made our trip more pleasurable.
     
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Anonymous on 08/13/2008:
they do have nice hotels,and seem to hire the right people to man them.
Anonymous on 08/13/2008:
I hope you enjoyed Plymouth, it's a nice time to visit. Did you do Plimoth Plantation?
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All Exercise Equipment Broken
Posted by on
TUCSON, ARIZONA -- I consider myself a pretty easy going guy. I prefer to stay at Hampton Inn over most other hotel chains. My latest trip to Tucson, Az. was truly disappointing. Not only did I pay more this trip than ever before, but I could not exercise on any of the equipment because they were all broken. I asked the counter girl about it, and she really could not help me, nor did she offer any corrective action.

I just want to exercise especially when paying the highest prices ever since coming to Tucson,Az.
     
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Anonymous on 03/18/2008:
With energy costs skyrocketing you should expect the cost of everything to go way up, from the cost of a flight (increased $50 per ticket this past week) to hotel stays (food, energy use, laundry services, supplies, etc).

Instead of speaking to the "counter girl" you should have spoken to a manager. At the very least, send a letter of complaint to the hotel chain. There should be contact informatioin either on their web site or in the paperwork from you stay. They may offer you something for the inconvenience.
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