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Hampton Inn & Suites Consumer Reviews - Page 4

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We Insist on the Manager Resolving This!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ROCKWALL, TEXAS -- We stayed 3 nights and checked out on July 1, 2013. The Hampton retained 60.00 deposit for 72 hrs. after. As of today, July 10, 2013, we have not received the credit back into our debit account nor has the general manager returned my phone call. I have called 3 times. I insist this manager return my call and resolve this matter. We had a nice stay at this hotel and will be back in the Rockwall, TX area many times in the future. I do not want this issue to prevent us from booking here again!

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The Aggravation Wasn't Worth the Money
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ST.SIMON ISLAND, GEORGIA -- Hotel St. Simon Island was not pleasant. Television are outdated with static and the towels and face cloths were dingy and unsanitary.

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Total Lack of Customer Service Hampton Inn Woodbury
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HARRIMAN, NEW YORK -- If you do not mind no customer service and lack of respect, this is the Hampton Inn Harriman Woodbury! The poor customer service from the night manager down to the General Manager on the phone was downright appalling! I think that the way we were treated was unacceptable! Shame on the Hilton Family of putting up with this type of customer service from any of their hotels. Shame on you!

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Security Alert
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ST AUGUSTINE, FLORIDA -- I returned to my hotel room at 5 pm and found my room had been left open. The staff made excuses and no restitution was offered. Housekeeping denied responsibility and blamed it on a painter. If a painter did contract a service, why would they paint a room that is being occupied. Very unprofessional!

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Over Priced and Bad TV
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TEXAS -- I have enjoyed Hampton Inns, but I believe there is a decline in the physical conditions and equipment in the rooms. The cable did not allow us to access the channels that are regularly on any good cable. There were no premium channels and there were good hotels advertising for half the price in the area of Armorillo, TX.

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Bed Bugs
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EAU CLAIRE, WISCONSIN -- I had stayed at the Hampton Inn Eau Claire, WI this past week. 9/02/2008 I was appalled when I pulled my sheets down and found that my sheets had not been changed. Then when I looked close at something crawling, I found bed bugs, then I find out that they have an infestation of them. I will never stay at another again!

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My Recent Stay at the Hampton Inn & Suites in Plymouth MA
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PLYMOUTH, MASSACHUSETTS -- I had the pleasure of spending the Fourth of July weekend with my wife at the Hampton Inn & Suites in Plymouth MA. From the courteous staff to the spotless rooms and comfortable beds this hotel made our trip more pleasurable.

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All Exercise Equipment Broken
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TUCSON, ARIZONA -- I consider myself a pretty easy going guy. I prefer to stay at Hampton Inn over most other hotel chains. My latest trip to Tucson, AZ was truly disappointing. Not only did I pay more this trip than ever before, but I could not exercise on any of the equipment because they were all broken. I asked the counter girl about it and she really could not help me nor did she offer any corrective action. I just want to exercise especially when paying the highest prices ever since coming to Tucson, AZ.

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Cancellation
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PEARL,JACKSON, MISSISSIPPI -- Very rude agent. We were rudely treated when a family emergency happened and had to cancel the room for the night. The agent said it didn't matter that we would be charged any ways no matter what. I was floored and asked to speak to the manager. After 4 days of calling the manager told us to bad she could not help us. It's not so much about the policy as it is the attitude and the way we were treated. No more Hampton Inns for me or my medical constituents.

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Hampton Inn College Park
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COLLEGE PARK, MARYLAND -- This place is the pits. I called the hotel manager who is also the sales representative to secure a meeting room and left message after message. She completely ignored my calls. This place is the pits.

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Hampton Inn & Suites Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 4 ratings and
43 reviews & complaints.
Contact Information:
Hampton Inn & Suites
Hilton Hotels Corporation
Beverly Hills, CA 90210
310-278-4321 (ph)
310-205-4613 (fax)
www.hamptoninn.com
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