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Rude Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KNOXVILLE, TENNESSEE -- I have shopped at harbor freight for years Knoxville TN on Broadway. I never had to show a card to get advertised sale items but I was charged the regular price, I showed the clerk the mistake and he rudely said, "You didn't show your card. Look it says on the sale ticket." I said, "Why didn't you ask for a card? I didn't know that", so I said, "Refund the items and I will purchase with the card", he said he could not.

The manager came up and said the computer was not working, I have to come back. The computer worked to ring it up, why do I have to come back? She got really rude in front of a lot of people and I did not react well. I told her I was a customer for years and I would not be back. She said, "Good - don't come back." Nice thing to say to a customer with many friends and family that will not be back. Her name was Kim. She would not give me her last name, I asked her to write it down. She showed me her name tag and said, "Remember it." Well kim I will remember and let everyone who will listen to remember.

No Free Offers
By -

GREENSBORO, NORTH CAROLINA -- I have purchased several items and recently (the last three months) free items with purchase have not been there. They advertise like crazy and promise free gifts. I buy and never get the incentives. No more. I will pay more in other stores and that is that. I called customer no service and was told there was nothing they could do. I talked with three different people and they kept passing the buck. Forget it.

Customer Service Sucks

Virtually impossible to get a reply from their customer service department. Steer clear of these folks.

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Harbor Freight Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 1 ratings and
3 reviews & complaints.
Contact Information:
Harbor Freight
P.O. Box 6010
Camarillo, CA 93011-3010
1-800-444-3353 (ph)
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