KNOXVILLE, TENNESSEE -- I have shopped at harbor freight for years Knoxville TN on Broadway. I never had to show a card to get advertised sale items but I was charged the regular price, I showed the clerk the mistake and he rudely said, "You didn't show your card. Look it says on the sale ticket." I said, "Why didn't you ask for a card? I didn't know that", so I said, "Refund the items and I will purchase with the card", he said he could not.
The manager came up and said the computer was not working, I have to come back. The computer worked to ring it up, why do I have to come back? She got really rude in front of a lot of people and I did not react well. I told her I was a customer for years and I would not be back. She said, "Good - don't come back." Nice thing to say to a customer with many friends and family that will not be back. Her name was Kim. She would not give me her last name, I asked her to write it down. She showed me her name tag and said, "Remember it." Well kim I will remember and let everyone who will listen to remember.
GREENSBORO, NORTH CAROLINA -- I have purchased several items and recently (the last three months) free items with purchase have not been there. They advertise like crazy and promise free gifts. I buy and never get the incentives. No more. I will pay more in other stores and that is that. I called customer no service and was told there was nothing they could do. I talked with three different people and they kept passing the buck. Forget it.