NORFOLK, VIRGINIA -- I have been a patron of Hardee's restaurants for over 25 years. I have never had to call out for someone to take my order. Everyone had their backs to the customers. After receiving part of my order I had to return to the counter only to have to wait again for someone to turn around and notice me so that I could get my coffee cup; to which the cashier says, "I gave you one". Made my coffee at the dirtiest and most unsafe beverage bar that I'd ever seen.
Returned to my food to find that I had no utensils to eat with. Returned to counter and was eventually noticed and given utensils; to which the cashier tells out, "I thought I gave you some". Now I go back to my food and discover what appears to be only part of an egg. Again, return to counter to see if this something new with the breakfast platter. The cashier tries to convince me this normal. Keep in mind I have eaten here and many others for quite a while. I said nothing. I went back to my cold food and wrote this. I'm leaving now, never to return to THIS ONE ever again! Watching my step!
KERNERSVILLE, NORTH CAROLINA -- I usually don't eat at Hardee's because of previous bad experiences, but I just wanted a drink. Drove through the D/T - paid for the order. The employee at the window had artificial nails (3 inches long) and they were all different colors. How unsanitary is that? Put the straw and then drink while driving off and the tea was sour ($1.89) and the milkshake like milk ($3.11). This Hardee's in Kernersville N.C. does not know customer service, and nothing about sanitary. Do they not know how many germs and dirt is under those nails and working around food? Someone needs to call the health department and close them down.
HARRISON, ARKANSAS -- I live in Harrison, Arkansas. I work the 3-11 shift and not all is open when I get off work. I used to get a good Frisco Burger and looked forward to it. I cannot believe how terrible it was. I had to throw it out to the cat. It was a preformed hamburger. Not 100% beef and nothing like what the pictures look like. I am so disappointed in this. I will probably not go back due to this. Why does a real thing have to change? If so, the pictures are wrong and lies are being told.
OCOEE, TENNESSEE -- My complaint is in conjunction with Hardee's #20 in Ocoee, TN. My husband and I stopped for a sandwich on 10/17/10. There was loud rap music playing. And I do mean L-O-U-D music. I asked the cashier to please turn it
down or off. She told me that they were not allowed to do that, it was orders from corporate headquarters to play this, and the volume control was set by the manager. Although she did admit that a lot of people had asked
to turn it down. It seems that it is not favored music.
If music is not pleasing to the ear, then it's just noise. If it is so loud that you can't hear your party across the table, it is uncomfortable noise. Hardee's goes to great length to promote "great customer satisfaction". Why don't they consider our feelings in the atmosphere of the dining room? I have complained many times to the store, to no avail. I guess the next step is to stop going to Hardee's and find some place with a better dining experience.
I have recently seen a commercial on TV about Hardee's. The ad is likely to cause me to not want to visit this restaurant until the ad is removed. Showing a lady eating a sandwich. She dresses sexy, pulls up her dress, Showing most of her legs. Shows too much of breast. Then she acts like she is eating on a sex toy when she puts the bacon in her mouth. Then she takes her finger to get something that fell out of sandwich on her leg. Puts it in her mouth in a sexual suggestive manner.
I would not want my children to see this sexual content of a commercial. Should be on x-rated only TV. Why does this restaurant need this kind of commercial to sell a sandwich. I and my family will stay far from this restaurant. If the commercial is allowed, makes one wonder what they do to the food they prepare.
PERRYVILLE, MISSOURI -- I went to Hardees in Perryville Missouri the other day and I got my order. Naturally it was wrong. When I back to get it fixed there was only one employee in the entire building and that was the manager. This establishment is the worst I have ever been in.
The food sucks the management sucks and the employees are all wearing dirty uniforms. They don't wash their hands when prepping food. They don't even wear gloves. They have been caught smoking pot in the dumpster area on several occasions. The GM goes to the customers before they are done eating and takes their trays. This is very unacceptable. I will never go to this place ever again. I personally feel it needs to be shut down.
KNOXVILLE, TENNESSEE -- I recently visited the Hardee's restaurant on 3926 Asheville Hwy in Knoxville, TN 37914. I wanted to get water with my meal. I was told when I ordered my breakfast sandwich that there was not a water cup available and that the only option that I had was bottled water at the same price as soda. This is the only restaurant that I have ever visited that has this unfair policy. I should not have to pay for bottled water when tap water is available. I hope that the franchise owners fix this oversight and provide a water cup in the future.
I am a Hardees drive through employee at a Hardees in Kentucky. I will not say any more than that as I do not want to lose my job or have burgers thrown back in my face. With all due respect to the patrons of the company that I work at there are a few things a customer of a Hardees drive through should remember when ordering food.
Drive through employees are people too. I am sure that when most genuinely nice people go through the drive through they tend to forget that and only see the employee as a person who gets the food out to them in preferably a short amount of time. I am a drive through employee, but I am also a twenty year old college student trying to pay her tuition on minimum wage so she can be a therapist. Some of us have kids, a husband, or wife just like you. Please treat us like people. If we don't get your food out as quickly as you would like, we really are sorry.
Please remember that a drive through employees goal is to get your food out quickly and prepared correctly. We are not stupid and we do not mess up on purpose. There are a few things you can do to help us speed up: a. speak clearly at the box it is hard for us to hear your order sometimes (mayo sounds a lot like tomato over a cheap speaker); b. don't change your mind a lot (we type things as you speak and every time we delete something we have to get a manager to do it for us);
c. If you want just a cheeseburger without the combo meal don't say number one or combo without the fries and drink just say cheeseburger. When you say number one we have to call a manager, delete the combo and type in the cheeseburger. This take TIME; d. Hardees sells several different cheeseburgers. Only one of our buttons say cheeseburger. If you want a thick burger say thickburger. If you want a quarter pounder say quarterpounder. We are not trying to be cute when we ask you which one you want; e. speak slowly it takes longer than you think to type in special orders.
Remember that it will take longer than you think to get your food if there are a lot of cars outside. It is harder to work fast food than you think. A drive through employee at Hardees has to hand out cash while listening to their manager talk to them and taking an order in their right ear. They are also responsible for bagging all the food, making all the drinks, frying every order of fries for two minutes and thirty seconds, and for making the shakes. This is why sometimes when you are at the box it takes a while for us to get to taking your order. It is not that we are being lazy.
Also please remember big chickens take 5 minute to cook and all of our food is cooked after you order it. It is better to order these inside, you hold up the drive through when you order them outside. 5. Say "thank you" and "your welcome" and "please" sometimes. We have a hard job and it makes us feel better. One person smiled at me today called me "ma'am" and said "thank you" and "please". It just made my day because she gave me a basic respect that all humans should give one another. 6. If we get you order wrong we are sorry, please let us know.