Bait And Switch Artist And Worst Ever Customer No Service
Posted by Randy on 2008-12-30
O FALLON, MISSOURI -- I went online and searched for the best price on a rifle. I found it at Harris Sporting, LLC 1576 Tea Party Ln, O Fallon, MO 63366-5518.
So I placed my order online. Email came and listed shipping as $46 dollars, I called and spoke to Shelby (said he was the owner) I told him his ad said shipping would be actual shipping cost I asked if $46 was actual cost his first words were if you don't want to pay it go find it else where (real good retail store owner) I asked him again why are you not honoring your ad he said come to Missouri and sue me and laughed. Then told me to quit being a cry baby and either buy it or and then hung up...
Here's the problem he low balls the price then jacks up the shipping when his ad clearly states he will only charge actual shipping charges.
Company Response 01/14/2011: This is NOT a bait and switch. What did I switch him to...absolutely nothing. Simply, he just did not like the shipping costs.
As one gentleman on here said it well, "packaging, time, and shippers charges together would compute to actual shipping costs. You just have to take the total and see who has the best deal."
The ACTUAL COST of shipping. These are real life SHIPPING ONLY costs as prepared by out accountant. NOT product costs or office overhead. Ship ONLY.
USPS or UPS cost which includes freight, signature confirm and insurance. (Insurance is expensive folks.) Salary, taxes and benefits of shipping lady only. Cases of tape and dispensers. Long gun boxes. Fax machine/printer, toner and paper. Phone line for fax. Computer and internet service. UPS printer lease. UPS daily pickup cost. Storage building for supplies. Shelving for storage building. Heater and fuel. Electricity. Tables, box cutters, extra blades, scissors, tape measures, flashlight, etc. Lighting and bulbs for packing tables. Phone in ship area. Receipt books. Fan. Three scales. This does NOT include costs of the roof, floor and walls.
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Never Had SCAR 17S as Advertised, Still Took Money Days Later
Posted by John on 2012-12-17
OFALLON, MISSOURI -- Harris Sporting had a FN Scar 17S rifle for sale on the GunsAmerica website. I purchased Thursday 12/13 the gun on the website and on Friday, Shelby called to confirm the purchase and exactly which model what I was buying. He even had nerve to ask me if I was going to back out of the deal. I made arrangements to pay by money order and sent it out UPS for delivery on Monday 12/17. Upon getting the money order, Shelby called to tell me that they never had the gun. If this was really the case, he would've checked before contacting me and certainly before having me go through all the trouble to ship a money order next day for $31. I had done business with them before in '08 without issue, but this isn't acceptable and I will pursue legal action - he should've asked what I did for a living before screwing me. I have to make sure this doesn't happen to anyone else.