TAMPA, FLORIDA -- Run do not walk. RUN from this company. Healthcare Innovations, Tampa, Florida, will gladly take (scam) your money but NEVER deliver. I bought this insurance in 06/2015. I received a call from Gina after checking online with UnitedHealthcare. I was told there was a 1 year waiting period for preexisting conditions. I needed total knee replacement. I specifically purchased this insurance for this surgery. Gina even checked the Doctor and the facility to make sure they were in the network. How nice of Gina, however I am 2 weeks from surgery and I find out I have NO surgical benefits.
I have talked with numerous people at numerous numbers from this company. Some say I do have coverage but when my Doctor's office calls for verification they are told I do not. This company apparently spends a great deal of money training their employees how to defraud the public.
TAMPA, FLORIDA -- THIS INSURANCE COMPANY IS FRAUDULENT, SCAMMERS!! I immediately received a call from Shane after seeking low cost health insurance quotes online. He lied about this being an A rated PPO policy that 90% of providers nationwide accept. Told me mine and my spouse's preexisting conditions and meds would be covered. Said my provider and spouse's were in network. Lied when he said there was no discrimination against preexisting conditions, though they are not covered for first 12 months.
Stated I would pay nothing out of pocket at provider visits, they would bill insurance company i.e. $200, I would later get a bill for $25 from my provider. I told him my providers expect copays and payments at time services are rendered, he said contractually they have an agreement for it to work this way. When I received PDFs via email, I realized all were lies and it was gap insurance and a scam. This agent misrepresented this policy though he knew my situation of losing coverage 9/30/16 due to spouse's retirement.
I have canceled this policy, demanded all my money be refunded as I was within my free look period, we will see. I am completing every review I can find and filing complaints of fraud with Insurance Commissioners in Mississippi and Florida. Also, lesson learned, if it sounds too good to be true, probably is. Do not deal with these people!
Thank you for sharing your feedback. We apologize that you had a poor experience with your agent, but we want to assure you that Health Insurance Innovations is not represented by agents. Agents work for and represent agencies; they sell insurance products through an online platform we provide. HII is the billing and technology resource for agents and for members, but we do not sell insurance directly to consumers. We also do not provide the coverage; that is the role of the insurance carrier.
If you've canceled your policy, that is a role we would assist you with. Can you confirm with us that your cancellation was handled promptly and professionally? If not, we would like to make sure that happens ASAP. You can email us at firstname.lastname@example.org. If you'd like to email us your name and email address as well, we can help you identify the contact information for your agent so you can forward your feedback to the proper party.
This is a horrible company. They never delivered on their original contract and agreement. They lie to get you to sign up with them and tell you that they cover services that they really don't. Then you end up being responsible for the entire bill. I ADVISE ANYONE LOOKING FOR HEALTH INSURANCE... STAY AWAY from this company!!! Please go with another health insurance company or you will be so sorry!
When I called at least three times, I continued to get rerouted to another person who told me something different and then I got hung up on numerous times, hence nothing got resolved. I am now stuck with a bill of over $1,000.00 even though I was still on their plan during the time of service. Please, do yourself a BIG favor and STAY AWAY FROM THIS DECEPTIVE COMPANY or you will be so sorry!!
TAMPA, FLORIDA -- 6 months to get insurance cards, 5 months to get a packet outlining benefits, good luck speaking to someone who doesn't have an accent. On hold forever, bounced around from person to person and good luck getting a supervisor. I received a notice that my daughter's insurance is going to expire and I need to call to continue coverage. Well I get sent to another company who can't even insure a single policy on a child.
I call back and get the excuse that they don't actually insure people. Funny all paperwork and billing has their name on it. Nobody can explain a damn thing to me and they don't want to. This in my opinion is the worst company I've ever had to deal with. Save yourself the pain, high pressure and anger. Find someone else!!!
TAMPA, FLORIDA -- This company will steal your money. I made my purchase on Friday and called to cancel on Monday. They told me it was cancelled and that I would receive a refund in 3 to 5 days. I call back the next day to confirm the cancellation and was told my order was not cancelled. They then assured me my order was cancelled and that I would receive a refund in 3 to 5 business days.
I called back the following Monday to check the status and was told that only part of the order was cancelled, and that it would be 7 to 10 business day for me to receive a refund. In the meantime I received the insurance card in the mail, which tells me nothing has been cancelled. I fear my money has been stolen by this company. They lie when they tell you that you can cancel. Stay clear of this company. I will be contacting the "consumer protection agency" in hopes that something can be done to stop this company from ripping people off.
TAMPA, FLORIDA -- I paid my health insurance in advance. My coverage was to start 12/01/2016. I had several appointments on 12/3/2016 and 12/08/2016. They refused to cover any of it. Their reasoning was as follows: "We are not responsible for any coverage during the first week of your coverage". They would not pay for my medical appointments even tho I paid for coverage and was within my plan and received my welcome card and beginning coverage date of 12/01/2016. They are scam artists. They will not cover you. These people need to be put in prison. This is sick and needs to end.
MIAMI, NEVADA -- The worst health insurance ever. They do not provide any service that they promised to cover at all. I paid about $786.00 for registration and a monthly payment. However I went to see my Dr. Office to do annual check up none of the things they said they will cover was not covered. I end up paying out of my pocket for the whole visit.
Called the insurance to cancel my policy got running around for 20 minutes and told me it was canceled. After a couple of months later I got another bill and told them I have called and canceled it and requested a refund, unfortunately they are trying to convince me to re sign for the insurance again. After I had fought with them for 30 minutes they canceled it but still refused to give me my money back. I am forced to talk to a lawyer to get my money back. Never ever sign up any thing with this people. They are a scamper. Check their reviews. All of them are trained to cheat as much as they can. Stay away from this insurance company.
MIAMI, FLORIDA -- I'm telling my story today so others don't make the same mistake. I'm a recently minted entrepreneur, my previous employer's cobra ran out in May 2017 necessitating me to get insurance on my own. I made the unfortunate mistake of applying for healthcare quotes through a website I thought was the Affordable Healthcare Marketplace (Marketplace official website is: www.Healthcare.gov). Here is where I met HII (Health Insurance Innovations). In my conversation with the HII representative I told him that I was a healthy 51 year old with no preexisting conditions needing insurance to cover me in case of unforeseen life debilitating medical events (Cancer, tumors, etc...).
He sold me a policy for $300 a month that would cover 70 percent of any medical expenses with no deductibles. The problem is that, this is important pay close attention, they don't pay anything. The 70 % is only based on a discounted rate they negotiate with the in network providers. If you go out of network it's 100% on you and good luck with the network. No one seems to know the network. As for their ability to get you a good discounted rate let's take their prescription program as an example of the performance you can expect.
My 90 day prescription of ** 20mg which use to cost me less than a dollar with my previous plan will now cost me over $100.00. The pharmacist pointed me to www.goodrx.com a free website to get discounted drugs. The price on GoodRx.com is about $40. Luck for me. I don't need any other medical services and was able to get a policy from Obamacare for $66 that is comparable to my previous plan. HII is not insurance. Run don't walk away.
AUSTIN, TEXAS -- Run away! This is not a reliable company. I was attempting to get health care for my daughter. After being on the phone for 40 minutes with an agent we were disconnected. I called back and was on the phone for another 45 minutes. The health insurance I was buying from UnitedHealthOne was canceled and switched to A1 indemnity insurance (which isn't health insurance) without my knowledge.
The payment was supposed to have been stopped. However, a charge for yet another insurance company called Loomis appeared on my account. The entire experience was tiresome, pointless, and an exercise in futility. My daughter still has no health insurance. HIIQuote doesn't deserve even one star.
TAMPA, FLORIDA -- We were misled on the actual policy. It was not medical, it was only catastrophic coverage, it was not ACA compliant, and did not even cover both of us. Come to find out Arkansas and Montana have filed a cease and desist because of the exact issues we had. Check out their 581 complaints on the BBB. We paid over $6000 for a medical insurance policy for our family which we did not actually have. We never received information about the policy or even a card. Unbelievable how dishonest, misleading, and dangerous this company is. If ever a class action suit is filed against them we will sign up with bells on.