Healthport - Cleveland Clinic

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CLEVELAND, OHIO -- On April 9, 2008 I requested my husband's health records from Cleveland Clinic to be sent to Vanderbilt in Nashville. His app't was on April 23 at Vanderbilt. I had them sent to my house because they could not guarantee them being sent there on time. On the authorization form in small print, it says I understand the recipient may be charged for the service. Well, I get a bill for $103 for these records. I feel they should inform you of the price before you get them. I would not have ordered them, had I known the price. I would have changed the app't for a time that I know the records would have arrived in ample time at Vanderbilt. I am sure if they were sent to Vanderbilt they would not charge them that much. Plus, they outsourced this to Healthport in Alpharetta, Georgia. All this bs about privacy issues and they send our personal records through another agency. Due to my husbands several surgeries, this hospital has received thousands of dollars, you would think this service would be free. He has a surgery comng up in at Cleveland this month, I feel like getting it done at the other hospital since it is closer and they want our business. I have to pay to stay in Cleveland, plus the deductibles, the travel to Cleveland (700 miles), add another $103 for bs. My husband's condition is so complicated we only have a few healthcare facilities that can do the surgery.
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Mrs. V on 05/24/2008:

In Ohio:

Except as provided in divisions (C) and (E) of this section, a health care provider or medical records company that receives a request for a copy of a patient's medical record from the patient or patient's personal representative may charge not more than the amounts set forth in this section. Total costs for copies and all services related to those copies shall not exceed the sum of the following:

$2.50 per page for the first ten pages
$.50 per page for pages eleven through fifty
$.20 per page for pages fifty-one and higher
With respect to data recorded other than on paper, $1.70 per page
The actual cost of any related postage incurred by the health care provider or medical records company

So unless you had over 320 pages, $103.00 is to much.
jcanter172 on 05/24/2008:
Mrs. V, thank you for your info. I do have about 320 pages. The bill states 272 @ 22cents, 40 @ 0.55 and 10 @ 1.00. I guess I got a break on the first 10 and overcharged on the rest of them. I wish they would have told me the cost upfront. I don't need that charge now. I reallly appreciate your help. They also charged shipping @ 5.74 and tax @ 5.85.
DebtorBasher on 05/24/2008:
The Cleveland Clinic is also using for your medical records. You can go online for them. This is something new, so I'm not sure of all the details. I don't know if it actually has information such as test results etc...that's what I thought at first. Now they said you create the account with a record of your appointments and procedures. I've never been a patient at Cleveland Clinic, so I can't really check it out. But, being that your husband has been a patient there, it might be worth you checking out. I'm not sure if I'm comfortable with medical info being at you fingertips online...but they are comparing this to online banking and how many people said they wouldn't use it just a few years back.
tander on 05/24/2008:
We access all our medical records online and that includes medical test results. We also make all our appts online and we also can email our Doctor with questions.
Anonymous on 05/24/2008:
Wow, tander...that's the 'human touch' of medicine. Thank Heavens I retired. I hope you grasp the irony of my comment.
jcanter172 on 05/27/2008:
Called Healthport concerning these charges this morning. Yolanda was very helpful and kind. We need more customer service like this.
kvshw1 on 08/08/2009:
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