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Henry Company Homes - Breaking the American Dream & Bank
Posted by Aedgar850 on 06/25/2010
PACE, FLORIDA -- If you are thinking of buying a Henry Company Homes home because they are the best priced - STOP!!! You will pay in the long run.

My husband and I purchased our first home from Henry Company Homes in the Magnolia Lakes Subdivision and have had numerous problems that Henry Company Homes is referring to as "homeowner maintenance issues."

The home was built in 12/2005 we purchased the home in 05/2007 - first buyers so it sat for 1.5 years vacant.

Anyhow, the back sliding-glass door has leaked ever since we moved in. Henry Company Homes sent some one out to caulk the door even more and dry up the carpet. Well that was nice of them, but how about actually fixing the problem and not just putting a bandage on it!!! The door still leaks and the track fills up with water. There is mold around the door on the baseboards and in the carpet and it's just getting worse.

Henry Company Homes will not help so we had a door and window company come out today and look at it and that company stated that #1 this is the cheapest door that could possibly be used; and #2 it was incorrectly installed. If it was properly installed they wouldn't need globs and globes of caulk around the door on the interior. Looks like the "savings" we made on the home purchase is about to be spent on a new door and flooring.

On another note, if you plan on doing any upgrades to the house, like replacing fixtures, be prepared to patch up drywall. It seems they don't have time to center their cuts. Also when you paint, the texture is going to peel off the walls, so get ready to fix that too.

I know that I am not the only house in the neighborhood having problems since I have seen signs placed in the neighbors' yards that say DON'T PURCHASE FROM HENRY COMPANY HOMES. Wish I saw those signs before I signed on the dotted line.

We purchased our first home from Henry Company Homes in Magnolia Lakes Subdivision 05/2007. Learn from our mistake and purchase from an honest, reputable builder that will FIX thier bads; not one that will stand by his crew's shady workmanship and let THEIR MISTAKES drain your bank account.

     
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Posted by MDSasquatch on 2010-06-25:
My next house will be built by the Amish
Posted by Slimjim on 2010-06-25:
Good review. It really conveys a sense of a general poor workmanship as oppose to an isolated incident.
Posted by Venice09 on 2010-06-25:
I'm sorry for all your troubles, but I do enjoy reading reviews like yours because they remind me how lucky we were when we had our house built almost thirty years ago. We have a solid house that has required very little maintenance all these years. But it could have very easily gone the other way and I'd be in your shoes.

Again, sorry you had to find this out the hard and expensive way. Even if you have to dig into your own wallet to fix the house, think of it as an investment, especially if you plan on staying for a long time.

Good luck.
Posted by Ytropious on 2010-06-25:
Same here Venice. Hubby and I bought a cheapo 1970s house and remodeled the kitchen and bath. It's walls are SOLID and everything was built sturdy. They cut corners and build crappy cookie cutter homes these days. I don't think I would trust any new construction. Everyone demands new new new and cheap cheap cheap! Sorry, but when it comes to homes you can't have your cake and eat it too. You either get a crappy new house on the cheap, or you PAY to have a new house done properly.
Posted by Venice09 on 2010-06-25:
My circumstances are a little unusual. The original builder of my development went bankrupt before finishing the project. Another builder took over and also got a bank to give out mortgages at a low interest rate. So our house was built by the new builder and we got a low interest mortgage. Fortunately, the builder was very good and took pride in his work. Like I said, we just got lucky.

But I agree. I would never have a house built today. I've seen the way they're being built and the materials being used. A well-built house would be very expensive, and most people cannot or will not spend that much money.

Remodeling an older house is the way to get what you want and know it's going to last, but we did that with our first house and it just became too much for us to do and too expensive. That's why we went with new construction the second time around. Our first house could have really been a showcase if we had followed through.
Posted by Ytropious on 2010-06-25:
It is indeed a ton of work and money. My husband does all the work himself so it gets done right and it gets done cheap, but he gets so tired and stressed out. We finally got the upstairs like 95%, but our basement is next, and the outside too. LOTS of work ahead, but its worth it to us. Would I have liked to have a move in ready house (not necessarily new)? Heck yeah, but we can't afford it, lol. Our house is already worth more then we bought it for, so you can't beat the equity. With a new new house, you risk losing money if anything with the way the market is.
Posted by Melissa on 2012-07-16:
The supplier HCH used told me the same thing when he came out and fixed my door. It was unable to be properly repaired because of the shotty installation. Regardless, he said this door would be good for about five years. This company takes advantage of people and poor workmanship is their biggest problem. All the things you have said I have encountered with my new HCH and I purchased mine in 2010. Not much has changed.
Posted by richelle.armstrong on 2013-04-08:
OK I have posted my UNHAPPINESS about HCH-Pace Mill Creek & my home & yes the slider leaks but now they're not going to do anything for me since they painted over the stained floorboard & put 5 cents of caulk in the frame. They are now claiming that it’s out of warranty, yes I know that but you dicked around so long by painting over it, it just took longer to mold through. Not to mention construction is under a 10 year warranty & YES THIS IS CONSTRUCTION, SO HONOR YOUR WARRANTY. Of course that’s where Henry loses it, he has no honor. So how about instead of everyone complaining & Not getting any where we all protest outside HCH offices on HWY 90 in Pace, or all band together to bring a class action suit against them. I am currently living with a mold rotting baseboard & carpet that has mold underneath soaked in to the padding, not that it was great carpet to begin with. Let’s all post here & do something PROACTIVE since HCH doesn’t want to do anything.
Posted by Yikes on 2013-04-10:
Richelle, I'm under contract with HCH in Pace Mill Creek, building a Sheffield 2680 plan. What problems are you having, in addition to the sliding door?
Posted by Ftwaltonbchbum on 2013-06-07:
I not only own a henry company home but they are building for my sister as well.... I love my home and loved the building experience. When my home was done I had a few issues but their warranty department took care of everything.
Posted by Angry Widow on 2013-06-13:
Take your money and run like crazy!!!!!!Same here with bad quality workmanship. No customer service they need to work on their people skills. The windows facing south all are warping. I had to replace sliding door, facing south a French door because of water leaking in. The back yard was landscape all to the house. water lines in kitchen leaked into bedroom first 3 months next year bath water line burst, next year we removed master tub to find water lines crushed under bath tub. Today 4 year old air units both inside and outside went out. Like the government the buck is passed around like crazy.
Please stay away from this company. They are taking advantage of military members big time
Posted by Dianne on 2013-08-09:
I bought my HC. home in 2007 and have the same opinion-very poorly built and the cheapest materials they could possibly find. My siding has started to come offas well as several of my neighbors. My AC has had two repairs so far. I called their office to complain and was told to write a note to Edwin Henry and mail to their office.
Posted by Kyla on 2013-09-05:
I also purchased a Henry Company Home and wish I wouldn't have. Withing the first year of owning my home I had to have the ac repaired 4 times. My sheet rock is terrible and apparently they put the base boards down before they popcorned my ceiling and now they have a texture all over them that makes it impossible to clean them. I had to have my shower repaired because it got a whole in it withing the first year and I had to have my sliding glass door repaired b/ it was coming apart. The track still gets full of dirt and leaves. Thankfully the water that gets in the track has never been bad enough to flood my carpet. I will never purchase a home from them and would highly suggest that people stay away from them.
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Never Buy A Henry Home
Posted by Bmbnsj on 10/26/2008
MILTON, FLORIDA -- Please do not purchase a Henry Home. My husband and I purchased a brand new Henry Home two years age. This was the worst decision we have ever made. When we bought our home, the neighborhood was still being developed. We were told that our home would be the smallest home in the neighborhood (1980 sq. ft.) All of the newest homes in the neighborhood range from 1200-1800 square feet. Henry Company Homes refuses to fix up the entrance to the neighborhood or maintain any of the empty lots. There is trash, building materials, toilets, and spare tires throughout the neighborhood (empty lots), which Henry Homes refuses to upkeep. All of the neighbors have begged Henry Homes to keep up the common areas of the neighborhood, but they refuse. My husband and I have personally lost $30,000 in equity in two years. The neighborhood is absolutely horrible and we will have problems ever selling this home.

In addition, our roof is leaking!!! Henry Homes refuses to fix the roof. We have mold growing in our office and the sheet rock is bowing out. We were told that our home was warrantied for 10 years. However, Henry Homes is now saying that they will not fix the roof or repair the damage. This home was built so poorly. None of the light fixtures are centered properly, the trim around the doors is uneven, and now the roof is leaking.

Please listen to me, NEVER BUY A HENRY HOME!!!!!
     
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I Should Have Listened Part III
Posted by Richelle.armstrong on 01/02/2013
PACE, FLORIDA -- Back in early 2000 I had heard of a disgruntled homeowner who lost a case against HCH, didn’t give much thought to it until I bought my own.

I gladly include my address for those of you that would really like to see a Henry Home. I also have retained all the email communications that I had with this company from sales agent to VP, makes for a good read even the 1 the sales agent accused me of having an affair with another buyer in a different subdivision. See me first before you buy.

Bought my house in 2009 it held up just until the check cleared the loan office. Anytime you try to call you get the run around from HCH, how I should be responsible to keep up the maintenance, yes I do mow the lawn but the faulty electrical I didn’t install & think someone should take a look at it before the house burns down. At 1st I thought it was my grandfather trying to communicate to me from beyond the grave.

I had problems with slider & mold around slider, of course now it looks kind of rotten like HCH building practices. Carpet is only 3 yrs old & looks like Ed Henry’s hair piece, ratty. As far as paint goes, I would say more like water with a stick of chalk added for tint, flakes off when the dog farts, OBTW you won’t be provided with any touch up why because they don’t even make any paint to cover that crap. Several neighbors have called around trying to match & paint stores say it's sooooooo cheap, nobody carries it.

Here’s a good one, I paid extra for my premium lot, yep my premium water logged lot, they forgot to tell me about the natural spring (river) running down 1 side and across the whole back side, wet consistently so that any privacy wood fence you install will rot faster than the carpet.

O HCH VP & supposed engineer, who is not listed on the FL engineer license, told me it was my entire fault because I put up the privacy fence. I changed the slope of the land he said which is now making the natural spring? Really I work with Military Engineers & they said I could have built a skyscraper on the land & it wouldn’t have done that.

If you don’t believe any of this I guess HCH was stupid enough to think no one would keep the email between myself, the agent, HCH VP & everyone else I dealt with, I’ve covered my ass can they cover theirs. Beware this is the worse builder to buy a home from & they don’t even care enough to make it right.
     
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Posted by trmn8r on 2013-01-02:
I tried to summarize your complaints in my mind...

Sliding door had "problems" unspecified, and mold grows around it.
Carpeting looks bad after 3 years.
Electrical system is alleged as "faulty".
Ground is wet, with possibly a natural spring on site.
Paint was cheap.

The town should have been on top of the site situation, so that home buyers didn't wind up on the bottom. Did you ask the town what site work was to have been done in the plan, and proof that it was? The land in the neighborhood lots does not appear to have lush grass growing on it - actually the opposite.

What problem have you had with the electrical system? The sliding door?

Cheap paint and carpeting doesn't come as a surprise, from a homebuilder. Overall, it doesn't sound like a true nightmare. On the other hand, your complaint will be helpful to others considering buying a house from this developer.
Posted by richelle.armstrong on 2013-01-10:
electrical sys light blow, blink, flicker for no reason except being on. as far as th etowm I had called inspectors from Santa rosa only to really find out they were in his pockets & really didn't give a crap. Good ol boys here. most grass looks like crap I did have best lawn in hood but moles got it this past summer, not HCH home, o yeah each year I have been there our Homeowners assoc goes up another 25.00 when buying they said 100.00-125. & for whatwatering which I've told them to know down to once or twice a week which would be fine if they didn't scapl it when they mowed. Actually in next town over Milton they own subs called Harvest something & I have a friend who bought same time as me, his shower fell off the wall & drywall tape unravelled on ceiling in livinging room, not to mention his sliders really leaked!! carpet was a moldy mess. HCH is really a nightmare if noone else will say it I will. Do look to the county to help they are just as lazy as HCH worker. Just beware there are better homes out there trust me
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