Never delivered order, poor customer service
HERSHEY, PENNSYLVANIA -- I placed an order for a corporate gift to one of my best clients, on 12/09/04. I requested a delivery date of 12/21/04 so that it would arrive in plenty of time for their company Christmas party on 12/22. When I called my client during their party on 12/22, I was very dismayed to find that there was no delivery from Hershey.
I then placed a call to their customer service line to inquire about my order.
I found that not only was the delivery not made on 12/21, it still had not shipped! I was told that it would go out today for delivery tomorrow 12/23. That's great, except for the fact
that they are closed for Christmas tomorrow and Friday! According to the Hershey website, I could have placed this order on 12/18, and still have had the requested delivery date met. Obviously, this new delivery date was not acceptable.
I guess my biggest surprise was the atitude of the "customer service?" personnel. There was no offer to do anything to correct their screw-up. They could have offered to deliver the item after the holidays with a note about their error, or something! There was never an offer of any kind to do anything other than to say "we're sorry, we've been real busy."
Translated- "Hey buddy, we're Hershey". We don't have to do anything that resembles customer service, we're too big for that".
In closing, I would suggest that you not order anything from Hershey's gifts that requires it to be there at any specific time. I placed this order two weeks in advance, and it was only going across the state of PA to my client in the Phila. area. It is clear from my experience that they will indeed make mistakes, as do all people sometimes, but they will make absolutely no effort to make anything right for the customer, once the mistake has been made. Needless to say, this is my last order to them.