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Hershey's Consumer Reviews - Page 2

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New Product
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Hershey's has a new product on the market at the moment. Hershey's Coconut Creme Kisses. I don't even like Hershey's Kisses but these are absolutely divine. Good Job! Keep 'em comin'!

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Maggots in Snickers
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DEPTFORD, NEW JERSEY -- 8 years ago I ate a bite size snickers. I let it melt in my mouth (that's how I enjoyed eating them) and tasted peanut butter... something you don't taste when eating a snickers. I looked in the wrapper and saw several small maggot worms crawling around. Needless to say I've been traumatized ever since and I don't recommend Hershey products.

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Worms In Hershey Kisses
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My wife buys Hershey Kisses all the time & keeps them in bowls for her grandchildren. Last night she ate one that she had bought two days earlier and found a worm in it. She was up all night wrenching and throwing up. She has vowed to never ever but Hershey chocolate products again!!!

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Tried the Reese's whipped yet?
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I've tried it and it's fantastic. It's not as heavy as the Reese's cup but it still has that wonderful flavor. I don't, however, know where they got the statistic about 40% less fat. 40% Less fat than what? The whipped version and the original version both have 230 calories, and the three musketeers has less calories, although not much. They've got to be completely terrible for you which is probably why they taste so good. ;)

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Never delivered order, poor customer service
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HERSHEY, PENNSYLVANIA -- I placed an order for a corporate gift to one of my best clients, on 12/09/04. I requested a delivery date of 12/21/04 so that it would arrive in plenty of time for their company Christmas party on 12/22. When I called my client during their party on 12/22, I was very dismayed to find that there was no delivery from Hershey. I then placed a call to their customer service line to inquire about my order.

I found that not only was the delivery not made on 12/21, it still had not shipped! I was told that it would go out today for delivery tomorrow 12/23. That's great, except for the fact that they are closed for Christmas tomorrow and Friday! According to the Hershey website, I could have placed this order on 12/18, and still have had the requested delivery date met. Obviously, this new delivery date was not acceptable.

I guess my biggest surprise was the attitude of the "customer service?" personnel. There was no offer to do anything to correct their screw-up. They could have offered to deliver the item after the holidays with a note about their error, or something! There was never an offer of any kind to do anything other than to say "we're sorry, we've been real busy." Translated - "Hey buddy, we're Hershey. We don't have to do anything that resembles customer service, we're too big for that".

In closing, I would suggest that you not order anything from Hershey's gifts that requires it to be there at any specific time. I placed this order two weeks in advance, and it was only going across the state of PA to my client in the Phila. area. It is clear from my experience that they will indeed make mistakes, as do all people sometimes, but they will make absolutely no effort to make anything right for the customer, once the mistake has been made. Needless to say, this is my last order to them.

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LIVE WORMS in my chocolate bar!!
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SOUTH, FLORIDA -- I recently purchased a CADBURY FRUIT & NUT CHOCOLATE BAR and was watching TV and eating it when something seemed unusual... I put my glasses on and was horrified to see LIVE WORMS in my partially eaten Candy Bar! (spent the rest of the evening heaving every time I thought about it, and thoroughly inspect everything before I reluctantly eat now).

For those who may not believe this, I do have photos. I took the candy bar and receipt to CVS where it was only purchased the prior day, they apologized and offered a $10 gift certificate. I refused as I merely wanted them to ensure this didn't happen again. I wrote Cadbury in Europe who told me to contact HERSHEY'S in the U.S., I felt like they were brushing it under the rug and tried to pacify me by sending a letter and a check for $50 (haven't cashed it). They also tried to comfort me by stating they checked with the medical community and that the worms would die in the digestive process.

I have the remainder of the candy bar WORMS INCLUDED in my freezer (proof) and have contacted the local newspaper... I've checked with other local stores that carry the product, they claimed that no Hershey's reps. have contacted them warning them or requesting they check their products for contamination.

PS: For those of you who ask why legal action wasn't taken... it's because they say they cannot prove any physical damage was done and will not pursue the issue. SO, MY WORD OF ADVISE TO ALL YOU CHOCOLATE LOVERS IS LIKE THE OLD SAYING "LOOK BEFORE YOU LEAP" but "LOOK BEFORE YOU EAT". I'm writing this letter because I feel like the entire situation was minimized by all parties involved.

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Worms in my chocolate
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MASSAPEQUA, NEW YORK -- Last night I was disturbed to say the least, to find worms in my half eaten candy bar from cadbury that I had just bought earlier in the day. The worms are very small, like inch worms but white not green and they are LIVE! I have the rest of the bar in my freezer and I am calling the FDA Monday. I came across this site when I searched to see if anyone else had experienced this and was sickened to find out many have!

People are saying the chocolate must have been old, well then cadbury should have to put a sell-by date on the package and there is none. The paper packaging was not compromised, the chocolate was not white and old looking, it was fine. I believe this was improper storage by either the manufacturer or Duane Reade where I bought it. Either way, the consumer should NEVER have to be sicked by this.

Poison control told me, no big deal, the worms will die in the digestive track but what about how upsetting this is? I haven't been able to eat since and it will be a long time before I am able to eat chocolate again! I have pics, I don't know how to post them but If anyone does, please tell me. Buyer beware, stay away from cadbury chocolate. Oh and by the way, Hershey's owns Cadbury! Keep away from them for Easter or open each chocolate before letting your kids eat any!

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Hershey's Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 2 ratings and
17 reviews & complaints.
Contact Information:
Hershey's
100 Crystal A Drive
Hershey, PA 17033
1-800-468-1714 (ph)
www.hersheys.com
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