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Hershey's Consumer Reviews - Page 2

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Charging the same price for less product
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Have seen ads on TV advertising Hershey's new Air Delight chocolate kisses. Bear in mind the ONLY difference is air is blown into the chocolate resulting in hundreds of air bubbles. Being my usual cynical self I had to look at the economics. I went to Wal-mart and found the regular Hersey's kisses and the Air Delight version. Both packages were $3.28. The regular was 12 ounces. The Air Delight was 9 ounces. These people are great at figuring out ways to get more money and giving the customer less.

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Oh So Yummy
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This is great ice cream if you can find it. Only my local convenience store carries it and half the time they are out of it. But if you can find it definitely give it a try.

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New Product
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Hershey's has a new product on the market at the moment. Hershey's Coconut Creme Kisses. I don't even like Hershey's Kisses but these are absolutely divine. Good Job! Keep 'em comin'!

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Maggots in Snickers
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DEPTFORD, NEW JERSEY -- 8 years ago I ate a bite size snickers. I let it melt in my mouth (that's how I enjoyed eating them) and tasted peanut butter... something you don't taste when eating a snickers. I looked in the wrapper and saw several small maggot worms crawling around. Needless to say I've been traumatized ever since and I don't recommend Hershey products.

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Worms In Hershey Kisses
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My wife buys Hershey Kisses all the time & keeps them in bowls for her grandchildren. Last night she ate one that she had bought two days earlier and found a worm in it. She was up all night wrenching and throwing up. She has vowed to never ever but Hershey chocolate products again!!!

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Tried the Reese's whipped yet?
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I've tried it and it's fantastic. It's not as heavy as the Reese's cup but it still has that wonderful flavor. I don't, however, know where they got the statistic about 40% less fat. 40% Less fat than what? The whipped version and the original version both have 230 calories, and the three musketeers has less calories, although not much. They've got to be completely terrible for you which is probably why they taste so good. ;)

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Never delivered order, poor customer service
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HERSHEY, PENNSYLVANIA -- I placed an order for a corporate gift to one of my best clients, on 12/09/04. I requested a delivery date of 12/21/04 so that it would arrive in plenty of time for their company Christmas party on 12/22. When I called my client during their party on 12/22, I was very dismayed to find that there was no delivery from Hershey. I then placed a call to their customer service line to inquire about my order.

I found that not only was the delivery not made on 12/21, it still had not shipped! I was told that it would go out today for delivery tomorrow 12/23. That's great, except for the fact that they are closed for Christmas tomorrow and Friday! According to the Hershey website, I could have placed this order on 12/18, and still have had the requested delivery date met. Obviously, this new delivery date was not acceptable.

I guess my biggest surprise was the attitude of the "customer service?" personnel. There was no offer to do anything to correct their screw-up. They could have offered to deliver the item after the holidays with a note about their error, or something! There was never an offer of any kind to do anything other than to say "we're sorry, we've been real busy." Translated - "Hey buddy, we're Hershey. We don't have to do anything that resembles customer service, we're too big for that".

In closing, I would suggest that you not order anything from Hershey's gifts that requires it to be there at any specific time. I placed this order two weeks in advance, and it was only going across the state of PA to my client in the Phila. area. It is clear from my experience that they will indeed make mistakes, as do all people sometimes, but they will make absolutely no effort to make anything right for the customer, once the mistake has been made. Needless to say, this is my last order to them.

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Hershey's Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 2 ratings and
17 reviews & complaints.
Contact Information:
Hershey's
100 Crystal A Drive
Hershey, PA 17033
1-800-468-1714 (ph)
www.hersheys.com
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