ESTERO, FLORIDA -- On my birthday my car went into the shop. I obtained a rental from Hertz. Three of the four cars were significantly damaged (which I only realized after driving downtown to take myself out for dinner and getting a flat tire for what I thought was "no reason"). So while I was on the phone with "Roadside Assistance," who refused to send any assistance. I've been sick (severe lung infection, etc) since then because it was abnormally cold out and I didn't plan on hanging out outdoors all evening. Anyway, let me get to some more basic facts.
A. I was hung up on by 7 "customer support representatives." B. I spent 11.5 hours trying to get a response from anyone that could "address the problem," according to the branch I rented the car from. C. They still have not returned the $200.00 dollars they held on my debit card. D. I could go on for days but I'll spare you. If you want to know more, email me at **. I must go now before I'm late to meet the notary appointment. I have to get this letter sent to corporate via certified mail now. Do your homework before you rent a car. What a NIGHTMARE!
SAN DIEGO, CALIFORNIA -- We rented a car through Hertz a couple of months ago when we were in San Diego. In SoCal, there are toll roads where you pay with your Fast Pass and if you don't have a Fast Pass, you have to call a special number that is posted as you're driving through the toll, or else you are fined. It would have been nice to know that in advance. My husband and I were looking for a place to pay the toll, which doesn't exist. Somehow, you are supposed to find that number and write it down as you are driving on the freakin' highway. Ridiculous.
Anyway, we drove through the toll, assuming that the car would already have a Fast Pass connected to it, and we would pay those upon returning the car. That is not what happened, and we actually completely had forgotten about it. A couple weeks later, I received a notice in the mail that we had blown the tolls and had to pay them, plus a fine through the Highway Dept., plus a $30 fine through Hertz. When I called Hertz to explain the situation, they told me to call the Highway Dept. and if I could get the fine dismissed. All I needed to do was have them email Hertz and the Hertz fine would also be dismissed, which I did.
The Highway Dept. dismissed the fine and all we had to do was pay the tolls. When I provided Hertz with the email, they told me I was still responsible for their fine because the email didn't tell them what they wanted. I wrote Hertz back and asked them what else exactly did I need to have the email say and I would contact the Highway Dept. and ask them to rewrite it, but Hertz never responded. At this point, I was at a loss because the email from the Highway Dept. stated that, "the tolls have been paid and no further action is needed."
I noticed a few days ago that, since they had my credit card info from the previous transaction when we rented a car, Hertz went ahead and charged my credit card for the fee that they imposed without my permission. I have since taken it up with my bank and am contesting the charges. Never again will I ever rent a car from Hertz and neither will any of my friends, who travel quite a bit.
RESEDA, CALIFORNIA -- I had a traffic accident, needed a rental and have $35 a day coverage for 30 days with AAA Insurance. They told me they had my claim and all was good to just come in. When I arrived I was told to 'wait' (they had only 2 rental agents). I had to wait 20+ minutes, after-which I was told that I was getting a Nissan Sentra (it was the ONLY car they had). What BS. My cousin is an exec for a car rental company and told me that this is 'standard operating procedure'.
The car was horrible, had nearly 30,000 miles and appeared to have been in a major accident (I always check the body lines to detect a previous accident). In addition it had a large dent in the hood. This is what I get for $35 a day??? I thought "what horrible customer service." Worst of all, when I arrived home I ran a car fax on the vehicle. In fact I found it had been in 2 previous accidents.
STAY AWAY FROM HERTZ. They say they are #1, well not even close. The last person they care about is the customer. I called Enterprise, reserved the exact car I wanted (worth $35 a day) and they have a reservation/hold on the car for 10 AM tomorrow. Further they will pick me up at HERTZ (I am taking the Nissan SENTRA back after exactly 1 day). Hope this review gets out there and you all banish HERTZ, ultimately I hope they go BK.
LAWRENCE, KANSAS -- I think it is absolutely ridiculous how the entire staff handled our rental in Lawrence, Kansas. We are VERY displeased and will post and tell everyone we can how horrible Hertz has been. The counter person, Luke, had no clue what he was doing and charged us for incorrect charges, then totally passed us off to corporate because "I don't know how that happened, but billing can fix it for you".
We rented a mid-size car and we were given an SUV that got horrible gas mileage. Andrew, the regional manager was incapable of proper customer service. Charges did not "fall off" as we were told they would. It insane that charges can be put randomly on our credit card without permission and we're just suppose to wait for Hertz to release the funds that never should have been held to begin with. Never again will we rent from Hertz.
HARTFORD, CONNECTICUT -- Needed to spend a week in Connecticut to do some work. Rented a car with a great deal from the Hertz website. No problem getting the car and returning the car. Overall it was a good experience...then. A week after my rental ended, a charge for over $100 appears on my credit card from a company called Plate Pass Hertz. Apparently I've received charges for using toll routes in NY/NJ for the week I was in Connecticut.
The only problem is I never left Connecticut. In fact the car was in a pay garage in New Haven for all of the days they show it being in NY. I had the key in my possession. I had only put 143 miles on the car the entire rental. I am not happy for this random and erroneous charge, and now will have to deal with this third party, who Hertz provided my information to charge my credit card. So much for a great deal, now I have to waste my time trying to get this charge reversed.
MUNICH GERMANY, ILLINOIS -- I prepaid a rental for a car in Munich, Germany for $246.31 and said I wanted snow tires and was quoted it would be $130. When I picked the car up they were on it so I left. Was told if I did not bring the car back full of gas they could charge me 182.70 Euros. That's one scam to look out for at 4.35 Euro per liter.
To make a long story short the tires cost me $193.20 after adding all their none quoted taxes and fees just about as much as the car rental was itself. Take pictures of the car damage and have them write it down on a form they give you. When I took the car back they were looking to find things to charge me for until I started taking pictures again of the car.
They also wanted to take my form with the damage I had seen before leaving then I would have had no proof of prior damage and scratches & of rock chips. My advice is prepay but never add to your prepaid price. They will add, add, add to it.
ATLANTA, GEORGIA -- These people are devious and deceitful. Watch your wallet. Read your contract. I reserved an intermediate car for my wife for one day online for a quoted total price of $74. Ended up paying $192 because they upgraded her to a full size without telling her that she was being upgraded or explaining that there was a charge for the upgrade. She signed the electronic contract assuming she was getting what was reserved - they pulled a fast one on her and she, unfortunately, fell for it. Called customer service to ask for a refund - they offered 15% off the $60 upgrade charge ($9). That was so outrageous I had to laugh.
MINNEAPOLIS, MINNESOTA -- I had been a faithful Hertz customer for over 30 years (NO MORE). I rented a car for one day at 40.00. Took the car back to the airport with having used on a few gallons of their gas. They charged me over 76.00 for gas, or 14.00 per gallon. Hertz next time you try to rob me, use a ** gun. I will crusade for the rest of my life telling people not to use Hertz.
Recently rented a car through the Hertz.com website for use in South Africa. The rental was prepaid at a "Guaranteed" rate. However we received a credit card bill from the South African Hertz Rental that charged us almost twice our "guaranteed" rate. Called Hertz and was told that the franchise could charge what they wanted. So the "Guaranteed" rate on the Hertz.com website is a lie and false advertising. Stay away from Hertz and their dishonest and deceptive practices.