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DO NOT USE HERTZ - Advertised Prices Are False
Posted by on
Rating: 1/51
ST GERMAINE EN LAYE(NEAR PARIS), FRANCE, COLORADO -- My experience was so bad that I felt inspired to write a review before I'm sure that my interaction with Hertz is over. I say this because I don't believe that they will not charge me after I have returned the rental car for whatever fee, charge, voucher, or other name they can come up with for money.

The struggle began when I went in to pick up the rental car after prepaying on line. The agent claimed that their computer system was down, though I couldn't see why it mattered because I had called ahead and they said that I was all set to pick up my car. So after a lot of huffing and puffing about how little I had paid and that the price could not be right - they let me go with a handwritten contract (probably a mistake).

Ah, but do not forget to get the walk through with a visual inspection of the existing damage to the car and get your copy. Be very thorough - including chips on the windshield if any. This is how they will charge you exorbitant amounts up to a month after returning your car.

So, upon returning my car - again there is a problem with the price. They can't believe what I've paid is the full amount and they want to charge me triple the original fee. They want to see the email confirmation that says that I have paid - but of course the email from Hertz says "Total approximate charge", though the amount in the email is exactly the amount that they have already charged my credit card. So the agent tells me that I must call Hertz customer service to have them email me something comparable to a receipt of payment - saying that I have paid in full for the rental car. This of course makes no sense, since I am speaking directly to a Hertz agent - why can't they tell me that I have paid in full?

So I call Hertz customer service, which can be summarized in one word: worthless. I eventually asked to speak to the manager, who similarly said that they could do nothing for me because of some hoodoo about my rental not being in their system because it is still active.

I return to the agent at the rental location, and give her a print out of my email "receipt" from Hertz. I believe because she was tired of arguing with me (and because I brought some friends) she relents and says that I can go. I was not given any receipt and when asked if Hertz would be charging me more she just shrugged her shoulders.

Long story (already) short: Hertz has built a broken system designed to encourage their agents to charge as much as they can for anything they can upon return of the rental. Do not use Hertz.
     
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saj80 on 2013-07-01:
I can't be certain, but it appears that you didn't have a copy of your online reservation and payment confirmation. I always take a copy whenever I make arrangements online (hotels, airlines, rental cars, etc.) so I have proof of my reservation and payment.
Val on 2014-01-15:
There is something going on with Hertz and their employees. Last year a counter rep added in the "insurance" after I had already declined it. The 800# basically called me a liar and wouldn't refund me. Then I spoke locally where I picked up the car. The manager acknowledged they had an employee doing that and quickly credited my card. I'd almost bet Hertz fired that manager for being so honest. I was told this company completely changed when they moved their Headquarters from NJ to Florida.
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Beware
Posted by on
Rating: 1/51
HIBBING, MINNESOTA -- When I found myself in a situation where I needed to rent a car and Enterprise was not located in the area, I turned to Hertz--the only option for car rentals in the area where I was staying.

What I first noted was the difference in price I was quoted--between $25 and $30 more than what I am accustomed to paying. My original reservation was for pick up on Monday at 4:30 and drop off on Wednesday at 6:30. I was quoted $101 for that rental.

On Monday, I discovered a need to pick up my car early and called Hertz to inquire if the car could be ready at 1:30 instead. I was told "no problem." I picked up the car (I could write an entire review on the poor condition of the car I was given but that's for another time). On Wednesday, I returned the car at about 4:30 and was told that I could not get a receipt because the location I was using did not do the billing but just submitted information to Hertz for them to process. When my credit card was charged the following week, I discovered that my car rental cost $150.

I had read reviews about double fuel charges and worried that might be the case. Also, the earlier-referenced condition of the car was a concern and I considered that several new chips, dents, or scratches might have been identified that were not noted during my initial walk-around. I called the customer service area for Hertz and was told that I was being charged for a three day rental because that my pick up was 1:30 and my drop off was 4:30--turns out that one extra hour from my original quote amounted to a full extra day of charges since I exceeded the 29 minute grace period for returns.

Now, I am sure there is some fine print that discloses this ridiculous practice, but I wonder where Hertz's desire to provide any sort of customer service is when there was absolutely no mention of this policy or a new quote provided upon pick up. This appears to be another of what appears to be a long list of technicalities Hertz chooses to employ to wring more money out of its customers.

Use extreme caution when dealing with this business.
     
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Nohandle on 2013-05-25:
Nicely written review and most informative. Many among us seldom, if ever, have the need to rent a car and would end up with a mess by the time it was over. We've relied on M3C's members to warn us of situations to avoid. Thank you.
trmn8r on 2013-05-25:
Your complaint boils down to a pretty simple concept. The rental contract should spell out the terms for late returns.

The reason a return that is 1-2 hours late can result in one day's rental is that someone else with a reservation may go elsewhere if the car isn't available on time.

I would also wonder if picking a car up "early" would move the return time - my guess is that it would. Based on the complaint, I don't see anything that Hertz did wrong, because you had the car 3 hours longer than a daily rental.
John Nicholson on 2013-05-25:
I rented cars from Hertz and Avis equally over the years until my son who was on 2 week leave from Iraq was treated like dirt by a Hertz employee while trying to rent a car at the airport. He went to Avis and they not only rented the car to him, buy gave him an upgrade and---get this---did not charge him for the 3 day rental. After that I always rented from Avis if at all possible, even if they were a bit higher than the other agencies. And, I always tell my fellow employees of his experience and recommend Avis.
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Hertz. Lack of communication, urgency, and efficiency
Posted by on
Rating: 1/51
SAN JOSE, CALIFORNIA -- An employee whose job is being a transporter between Hertz stores hit my car and attempted to run away. After chasing him and honking at him for almost a mile he stopped. When he stepped out I realized that he was an elderly man who also seemed extremely tired. I gave him the benefit of the doubt and did not call the cops since He apologized and gave me his information. I've been waiting for two months and did not receive an update regarding the accident until I had to call them myself. No good customer service and horrible communication.

When I did contact them, the employee refuted the case saying that it was not his fault but mine. I do not understand how an insurance company can hire employees of such dishonest character. I highly do not recommend this company for any insurance related business. I even provided various unbias scenarios in which each of the parties were at fault. Yes, I did their work for them since its been two months, and I didn't even get updated that the guy who hit my car decided to say it was my fault instead. I provide hard evidence through the works of physics and they still cannot decide whose at fault and said they'll pay me for 50% of damages... Damn right I refused. They even told me they weren't able to get a hold of their own worker to question him... For two months.. That's preposterous.. How does a company not have the ability to communicate between their employees?

I will come back to edit what ends up happening so that the public knows about the lack of integrity, urgency, and efficiency of Hertz. If you want to have to do all the work and if you dislike communication, this is the place to go.
     
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Soaring Consumer on 2013-03-29:
Sounds like you need to get a lawyer involved.
JR in Orlando on 2013-03-29:
Hertz is not the OP's insurance company, why should they hurry. If one does not want to have the hassle of chasing down the other driver's employer or insurance company, one should buy collision coverage. Then your insurance company fixes your car, and it chases after the other driver. If you have collision coverage, the op should report it to their insurance company.
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No Service & No Accountability
Posted by on
Rating: 1/51
AMES, IOWA -- Today, Friday, March 15, 2013, I arrived at the Ames, IA Hertz office to pick up the Full-Size car that I reserved 3 weeks ago on February 17, 2013. The Hertz representative, Scott, told me that there are not any cars available, in the Ames or Des Moines area. He stated that he is "sorry, and apologizes". This car rental was made over three weeks ago to accommodate my family of four on a road trip and vacation to San Antonio, Texas.

With rental-car insurance prepaid, hotel reservations made, bags packed, and maps laid out - - we were ready to get on the road within a few hours. Now, we have already lost the rental-car insurance, and have to decide between driving the old family car with over 190K miles on it or losing the whole trip.

Scott explained that there is nothing he can offer me. There is no compensation provided. He cannot offer to get a rental or compensate a rental from another company, as there are none in the area. He also admitted that there were people who made reservations after me and were provided vehicles earlier in the day. I let him know that I would write reviews and post this story on Facebook, Linked In, and Instagram. He said I was welcome to do that. He was in a really bad situation. A job/company that does not respect it's customers or it's reputation and does not provide it's agents with discretionary decision making powers to make a bad situation right.

If you do business with Hertz, you will get hurts in return. I suggest finding a company or a program other than Hertz that will honor their reservations - even if there is premium pricing. Hertz not honoring their obligations has cost us more than I know how to account for.

Tell your friends, neighbors, family, and company about the lack of respect Hertz has for their customers and their lack of responsibility. Hertz is bad business for everyone.
     
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leet60 on 2013-03-16:
The agent indicated to you that customers that arrived earlier were provided rentals - were the rentals the same vehicle that you reserved?

It is a common occurrence for a reservation to be made with a car rental agency, with the expectation by the agency that the patron previously renting the vehicle will return it on time - often patrons will keep the rental longer than their initial reserved time and when you arrive for your reservation the car has not been returned. This may have happened in your situation.

Old Timer on 2013-03-16:
Jerry: I don't understand. Do you have my reservation?

Rental Car Agent: We have your reservation, we just ran out of cars.

Jerry: But the reservation keeps the car here. That's why you have the reservation.

Rental Car Agent: I think I know why we have reservations.

Jerry: I don't think you do. You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them.

Rental Car Agent: Would you like to purchase the renter's insurance?

Jerry: Yeah, you better give me the insurance because I'm going to beat the HELL out of this thing.


Jerry was wise beyond his years.
scott silvay on 2013-04-25:
Funny
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Fraudulent Charges And Paperwork
Posted by on
Rating: 1/51
SAN JOSE, COSTA RICA -- DO NOT use HERTZ in San Jose, Costa Rica!!! We booked the car rental online from the US. When we arrived to pick up our rental, they attempted to force my husband to purchase their insurance; even though, my husband told them he has complete coverage through his credit card company. When we turned the car back in, they claimed the car was damaged due to this extremely small knick in the windshield and if you've ever put in knick in your windshield, then you know you'll hear it when the debris hits. We are positive no such thing occurred while we had the rental, but not only that...they attempted to charge $400 for the repair!!! That's an entire new windshield! So my husband disputed the claim and charge with the man and he just said fine. However, things were not fine later on as we came to find out. That guy actually added on to our paper work once my husband signed it at the bottom and sent it to be charged on his AMEX!!! We contacted AMEX, disputed the extra charge so they removed it but then Hertz tried to put it back on AGAIN! They are so crooked and shady. The official company or headquarters should know what bad business their counterparts are doing in Costa Rica.
     
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leet60 on 2013-01-30:
I have read many reviews here of big name car rental companies, franchised out of the U.S. that have made such claims.

Playing the devil's advocate for a moment; it is possible the damage happened when the vehicle was parked and unattended. It is quite easy for a passing car to throw gravel or another object into the air at a high enough velocity to cause damate to a windshield when struck.
Charlotte on 2013-05-08:
That's what the stupid insurance is supposed to cover! They charge you for extra insurance and you still get taken! I say we all do one of those lawsuits together, POWER IN NUMBERS!!!
RBP on 2013-09-13:
Yes. I have had exactly the same experience. Just received the bill and it has $2000 more. There were two invoices one for rental and other for covering the scratch. I was told the second invoice was not a bill but only to hold the amount until the card company covered for the scratch.

These guys are the biggest scam and scumbags I have ever seen.
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"No Car -- Truck!"
Posted by on
Rating: 2/51
EL PASO AIRPORT/FT BLISS, TEXAS -- I hope someone takes this for action. My military orders for Ft Bliss, TX read that I was authorized a "compact car." However, the El Paso Airport Hertz on 11 September 2012 said it was out of vehicles to rent and referred me to the Hertz at Ft Bliss. The Ft Bliss Hertz did not have a "compact car" to rent. The only vehicle it had left was a "pick up truck." In hindsight I shouldn't have taken the truck because of a sizeable difference in price. But given it was all they had, I put mission first and took the truck to meet a responsibility on my orders to shuttle three other Soldiers around Ft Bliss during training.

The difference in price was $958.26 compared to the $522.92 allotted for a compact car. The manager (Abel) at the El Paso Airport Hertz said he would "see about" crediting the $435.34 difference to my government credit card. I am not confident he will do this. The manager at the Ft Bliss Hertz (Valerie) did not accept my orders when I offered them to her when I arrived to look me up. I believe if she had, she would have been able to locate my reservation. And when I later informed her of the discrepancy she said she would call Abel and call me right back.

I ended up calling her back and was left on hold. She never came to the phone. But brushing away the "he said, she said", the facts are that I had an 11 Sep reservation for a compact car (#F57400910B1). The El Paso Airport Hertz said it was out of cars to rent that day and referred me to Hertz on Ft. Bliss, which left me with one choice -- a higher priced truck that has left me eating over $400. This simply is no way to treat customers and no way to treat Soldiers. This is a breach of contract.

Is there a way to hold the El Paso Airport Hertz car rental to the contracted price and ensure the manager honors his pledge to credit my government credit card the difference in cost? Standing by, much thanks!
     
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trmn8r on 2012-10-06:
"In hindsight I shouldn't have taken the truck because of a sizeable difference in price."

Did they tell you *before* you rented that you would get the same (car) rate? If so, they should honor that. But if not, this appears to be your responsibility.
madconsumer on 2012-10-06:
about the only recourse you had, was to refuse the vehicle and seek car hire somewhere else. since you accepted the vehicle, the agreed to their terms.
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Stay Away From Hertz
Posted by on
SACRAMENTO, CALIFORNIA -- It always makes me unhappy when I have to write a negative review for a business, but in this case, Hertz really HURTS. I called Hertz a week ago to rent a mid-sized car. They told me that several were available and that they would take care of me. When I arrived, there were no cars available. they said they could clean one quickly and have it for me. 45 minutes later, I drove a mid-size car away, only to realize after driving it two blocks, that the break warning light was on. I drove back, got in line, waited a half hour AGAIN (they said they were short-staffed) and filled out the appropriate paperwork to switch cars. An hour later, I drove away for the second time, only to notice that the low tire pressure warning light was on in the new car. I decided to take care of that myself, since I was tired and we had to leave early in the morning. Also, unfortunately, the car smelled strangely like fresh marijuana. I decided to ignore this too. We rented the car for a week. Everything appeared okay, although several other warning lights came on and off. The car also CRAWLED over hills like something was wrong with the transmission. Since we were about 1000 miles away from Hertz car rentals, we had to overlook this also.

A week later, we came to return the car, sat in another long line (because they were short staffed once again) only to be told we would be charged an extra $85 fee for cleaning the hair from our dog out of the car. After some arguing, the Hertz agent told us he could give us a deal and charge us only $50 dollars. We refused to pay the $50, took the car home, and wasted an hour of our own time vacuuming the car. Upon returning, standing in yet another long line, the agent reminded us that pets in the car were prohibited unless they were crated. We had looked over and read ALL of the car rental agreement which said nothing about pets. Not to mention, on their internet site, Hertz states that "Domestic pets are allowed in vehicles (excessive pet hair or soiling caused by animals will result in an extra cleaning charge)." The "manager" insisted that pets were not allowed, and that this was stated in the written literature. We won't be visiting Hertz again, and will not recommend it to anyone asking for a rental place that might take responsibility for their bad service.

Please note that we would not have had a problem cleaning the car ourselves if we had known before our first attempt to return the car. However, because of the problems we encountered, we now know that Hertz is inconsistent, incompetent, and unreliable. STAY AWAY FROM HERTZ.
     
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At Your Service on 2011-12-31:
I can't say I would blame you.
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Hertz Car Rental - Cancun Mexico - BUYER BEWARE
Posted by on
On September 23rd, 2011 we arrived in Cancun, Mexico, with all reservations booked and confirmed, obviously with our airline, and then with Hertz for our car, the Resort for hotel accommodations, and finally, sCuba diving reservations with Dive shops through the region. The Hertz counter was located with other Car Rentals and they had us immediately jump into a shuttle bus that drove us around for about 10 minutes and finally we arrived at the Hertz building. Come to find out, we were actually about 30 feet from the airport and for some reason - most like the tips, we were driven around. Anyway, we went to the counter and proceeded with our rental. They asked what we had booked and I told them they said they saw the booking and agreed with me that it was already paid in full. They proceeded to tell me that in order for me to actually rent the vehicle, they would need to bill my credit card 2 additional charges. (1) charge for $1,100.00 which may be partially refunded if I brought the car back without a scratch or dent anywhere, and (2) $360.00 for additional insurance, even though I had purchased and paid for insurance.

Of course, I became very alert and started questioning the entire situation and while discussing the numbers, I overheard the person next to me having the same conversation and interestingly enough, they had booked through BOOKIT.com just like we had, and they wew Americans, just as we were, and they were being asked to pay the same amounts we were. This occurred one more time with another American customer while I was there talking with Bookit.com and Hertz on the phone and the Mexican Hertz representative. Long story short, non of the Mexican customers were asked to put out an additional $1500, and the 3 American groups left with the promise from Bookit.com that they would work with International Hertz to figure out what was going on. The 3 groups got a shuttle to our Resorts and then used "transfers" to get around thereafter, and obviously we paid much less than the $4500 Hertz wanted to charge all 3 of us for the weeks use of 3 prepaid cars. Not only do I think this was a dishonest, unethical scam but I think that Hertz allows this to go on so that the Mexicans running the place can make more money. Having used Hertz rental for over 25 years, all over the globe, I've never been treated this horribly and never had such a terrible response from Hertz. I am rethinking my car rental company, in fact, I cancelled my next car rental for next month with Hertz and booked with someone else.

Hertz - get your act together.

Consumers heading to Mexico - - stay way away from the Hertz counters - even the ones not near the airport. Everywhere we went, we heard horror stories about Hertz Mexico.
     
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bob93 on 2011-10-04:
One of the problems with booking through a 3rd party agency. Though it may have happened if you booked directly with Hertz but you would have more recourse, I think, in resolving the problem.
trmn8r on 2011-10-04:
This doesn't make much sense, and it looks like part of the problem is because that you used a third party site to do the booking (the fact that you already bought insurance, but were being told to pay again).

I am not sure there is any way to get to the bottom of this efficiently, since bookit and Hertz are involved. I hate trying to solve problems that involve me and multiple companies.
Old Timer on 2011-10-04:
Book direct and stay far away from all the 3rd party sites and scams. Or use a travel agent that books direct for you.
Joe J on 2014-02-02:
I have had a similar experience with Hertz Cancun Intl. This has nothing to do with 3rd parties, they are in fact a terrible company and should not be dealt with at all, direct or not.
We were forced to take a car that was seriously unsafe and damaged. We asked them for a different car and they reassured us the car was fine. It started to break down on us in the middle of a long drive through the countryside. We got stuck in a rainstorm only ot find the windscreen wipers didn't work either and the engine was losing power.
We were on the phone to us EVERY day of our holiday and had to finish the rest of our trip on a bus as the car wouldn't work. They picked up the car from us, confirmed they had it at their depot, and now claim they don't have it, and have put a bill in for around $3,200!!!
Also they will try and tell you at the counter that whatever insurance you have bought is useless. (This isn't true). They have created a scheme to extort money from tourists by making them afraid to drive the car without paying this. We even asked the manager and he said it wasn't necessary, yet the reps at the desk will argue aggressively that it is, to make the commission.

I don't write bad reviews, but I feel it is my duty to pass on this information as they take advantage of tourists, and put them in dangerous situations.
And they will take no responsibility for your safety.
I have never come across a shadier company in my life, and I am shocked that they carry the Hertz name, which is one that I have trusted before.
Simply out, Hertz Cancun is a scam.

If you have had a good experience with them, count yourself lucky.

As far as customer service, forget about it, I am still contacting the management every week (have been for over a month), and they are still ignoring the messages...
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Systematically set up scam and charge more than the initial contract
Posted by on
MILWAUKEE GENERAL MICHELL INTERNATIONAL AIRPORT, WISCONSIN -- I have two complaints against Hertz:

1. I made a reservation on 06/23/2011 with a coupon of $10.00/day applied for a total cost of $84.61. At the time of pick up on 07/02/2011 at the Oregon General Michell Internatiaonal Airport, I was told that the coupon was expired and cannot be used. I have to either pay the non-discounted price (an extra $40+) or have no rental car. I refuse to pay the extra $40.00 and walked away. I am stuck at he airport with no car and helpless. All other car rental conmpanies may have been booked or even much more expensive than the non-discounted price from Hertz by now. Unsatisfied and with no other options, I returned and demanded to speak to a manager. Fortunatetly, printed the email confirmation which has no statement anywheree indicating that the coupon was expired. My argument was that 1. I made the reservation before the coupon had expired. 2 Hertz failed to notify me on the day the coupon expire (the end of June) that my rate will increase as the coupon is expired and cannot be used on the day of pick up 7/02/11). The argument went on for 30 more minutes and the manager finally admitted that it was due to a computer issue that the note was posted for them not to honor the coupon. She mentioned that several customer in that morning had the same issue and they ended up paying the non-discounted price.

This is a scam systematically set up by Hertz. A false advertisement. You're tricked, with a lower price, to lock your choice with them. Once your choice is locked or your hands are tied, they increase the price and you can't do much about it. Had I not had that email printed, I would have been forced to pay the non-discounted price. Many other people have as admitted by the manager who talked to me.

2. So I won the argument because I can produce the appropriate supporting documents and the contract was signed with a total cost of $88.53 for the rental. I was offered to buy gas from Hertz and declined but I filled a full tank as instructed upon return of the rental car. However, I was charged $78.50 for fuel service. I am still in dispute with Hertz, I have notified the on-line reservation agency and my credit card company.

This is overall a very bad experience. I travel quite a bit and rent a lot from other companies. Hertz is one to stay away from at all cost.
     
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trmn8r on 2011-07-13:
If the reservation system is set up to accept the coupon code, and there is no warning on the coupon that rental must take place prior to expiration, I agree you deserved the discount. Good for you for standing up for yourself and having documentation.

Are they claiming that you failed to decline the "fuel option," or that you returned the car with a non-full tank? You did the all the right things here in starting a dispute. Good luck.
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Terrible customer service, overcharge, unbelievable behavior
Posted by on
DUBUQUE, IOWA -- On Thursday Oct. 7, 2010 I returned a rental car to Hertz Rental on Collision Drive in Dubuque Iowa. I had this rental from August 16. The manager of the Collision Drive Rental (Andy) told me I could keep this rental overtime as my credit card had been lost and had to be replaced. When I arrived in Dubuque, I was told the extended price of the rental was $1887. It had been pro-rated and this was the total that Andy had given me. It was my intention to either re-rent or to rent another vehicle on this day. As there was no reason to suspect a problem, I had no ride home. I live about a thirty minute drive from said rental. While I was there exchanging the cars Andy informed me that the charge for the card did not go through. The $1194 for the new vehicle went through but the $1887 for the prior vehicle hadn't. I immediately realized that the problem was that the total had gone over the daily $3000 limit on my Paypal Mastercard. At this point I said OK Andy void the charge for $1194 and I will just rent the car for two weeks and then come back and renew. At this point Andy informed me that there was nothing he could do to void the charge. He asked me if I had any cash. I had some but also had another debit card with several hundred dollars on it and said I can make up the difference with this. He then said that it all had to be cash or from one account, that I couldn't pay from two different accounts even though he had asked me this to begin with. At this point I said OK I will call my credit card company and see if they can lift the limit. As I was looking up the number Andy became very rude to me and started saying that if I wasn't going to pay him that my name would be on a list and I would never be rented to again. I said that I was trying to sort this out if he could please just give me a moment. My card company said they could lift it for the next day but not immediately. Andy repeated that I was going to be on a list if I didn't have the money. I said I do have the money I am just figuring out how to get it to you. He raised his voice to me when he said this and embarrasssed me greatly. His tone and his stance made me feel like I was in trouble with a street punk loan shark. I will also add that I rent cars constantly and that I have spent upwards of 10k at this particular Hertz location this year alone. At this point Andy very heatedly told me that I was not taking a car off of his lot. So I was stranded thirty miles from home, in a rural industrial type area of Dubuque. There were no sidewalks even to go anywhere and it was dangerous to walk on the highway. It didn't apparently matter that I had offered to pay with another card. He would not take my money and he would not offer me a ride either. I was really afraid. I just moved here and I don't know very many people. Since I had been a loyal customer for so long I thought at the very least I would have been offered a ride into town. I was not. I was in tears. I was very ill and had this one small errand to run that day and then was going to go back home to bed. I finally got a hold of my cleaning lady who came to my rescue and took me home. She had to drive 50 miles out of her way to accommodate me and then she had to drive home. I paid her $100 for a day of work and some gas. When I got home there was a message from Andy on my voicemail saying that he would cancel the charge for $1194 and this would take effect at midnight on Thursday and then he would charge the $1887 to my card on Friday and I could come pick up a new car on Monday. I returned his call. I said I have just finally gotten home and he snickered. I honestly couldn't believe it. I said all that is just fine but I will not be coming back to rent a car on Monday. I was livid. Then he said oh can I have your credit card number again. I said when the original charge is removed you can call me and I will give you my credit card number again. I couldn't believe that he'd lost it but at this point I didn't trust him at all. So, the charge for $1197 did not disappear from my account until Tuesday. Then, I was charged $2032.36. When I called the office to tell them I had been over charged I was informed that Andy was not there this week. I don't know why this man was so mean to me. I don't know why as a loyal customer I was treated like a criminal especially when I had the money to pay, it just wasn't all in one account. I was contacted by Hertz on Friday asking why I had not yet returned the car. I told her I had and I also told her about how I had been treated and what had happened. The woman on the phone said she would look into it. That this wasn't right. I have yet to hear from Hertz corporate again. I was overcharged. I was embarrassed and I was stranded. This is really ridiculous.
     
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Alain on 2010-10-13:
Try giving the Hertz corporate office in Park Ridge, NJ a call at 201-307-2000 and see if they can help you with this.
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