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Allowed To Rent Car In Spain Without Proper License To Drive In
Posted by Tamaravoice on 07/10/2013
MADRID, SPAIN -- BEWARE ALL AMERICAN DRIVERS IN SPAIN - We were two 50 year old people leaving Pamplona, Spain on a July Monday morning in a BMW rented from Hertz. We were stopped at the toll booth by police and breathlyzed. The driver passed but were told to pull over to side of road. We gave over the Hertz contract, the valid California driver's license, USA passport and the car registration. The police informed us were were not legally allowed to drive in Spain without an INTERNATIONAL LICENSE and Hertz should not have allowed us to rent a car. We were made to turn over 250 Euros in cash to continue our journey.

Once we gave them cash, we were allowed to leave but they intimidated us for 90 minutes and threatened to arrest us. When we returned to Hertz in Madrid they admitted that they rented cars to people without asking for an INTERNATIONAL LICENSE since they assume we know they are needed. The Hertz representative on the phone in the USA never asked us for any International License either. When we were pulled over, the police told us they did the same thing to a couple from Michigan just before they pulled us over. HERTZ and the Spanish police are out for American tourist dollars. BEWARE
     
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Posted by Weedwhacked on 2013-07-10:
Sounds more like a shakedown by the local police.
Posted by Bee on 2013-07-10:
It is your responsibility to make sure you have all the proper paperwork/documents before travelling to a foreign company. This includes IDL, visas, vaccines etc.

If you booked through a travel agent, they would have given you this information.

Hertz isn't required to tell you these things, it is on you to make sure you know ahead of time.
Posted by John Nicholson on 2013-07-10:
Yes, it's a shakedown, but you were in Spain and this is expected. The Guardia Civil is low paid and supplements their income from these things. And, an international driver's licence is now required in Europe. Never required before, but now it is.
Posted by Aaron Feit on 2013-07-11:
I'm not sure I would blame Hertz for this. Would you rather they have refused to rent the car to you and ruin your vacation altogether, since you have to get the international driver's permit from AAA in the States in advance? It does seem like an easy way for the police to shake loose some dollars though.
Posted by KM on 2013-08-13:
"... you were in Spain and this is to be expected"?

I've been to Spain many times and this has never happened.

We had the same experience, and Hertz refused to take any responsibility. When asked if they knew what an IDP was, they said "no, what's that?" They rent a product, they should know the legal requirements and pass them along to their customers. If the car had been impounded, they would have been liable. Hertz has neglected to put this information on their website.

Hertz did, however, ask numerous times if we wanted the extra insurance, because they make money on that.
I will never rent from them again, and neither should you.
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Fraudulent Charges And Paperwork
Posted by Marinalori on 01/30/2013
SAN JOSE, COSTA RICA -- DO NOT use HERTZ in San Jose, Costa Rica!!! We booked the car rental online from the US. When we arrived to pick up our rental, they attempted to force my husband to purchase their insurance; even though, my husband told them he has complete coverage through his credit card company. When we turned the car back in, they claimed the car was damaged due to this extremely small knick in the windshield and if you've ever put in knick in your windshield, then you know you'll hear it when the debris hits. We are positive no such thing occurred while we had the rental, but not only that...they attempted to charge $400 for the repair!!! That's an entire new windshield! So my husband disputed the claim and charge with the man and he just said fine. However, things were not fine later on as we came to find out. That guy actually added on to our paper work once my husband signed it at the bottom and sent it to be charged on his AMEX!!! We contacted AMEX, disputed the extra charge so they removed it but then Hertz tried to put it back on AGAIN! They are so crooked and shady. The official company or headquarters should know what bad business their counterparts are doing in Costa Rica.
     
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Posted by leet60 on 2013-01-30:
I have read many reviews here of big name car rental companies, franchised out of the U.S. that have made such claims.

Playing the devil's advocate for a moment; it is possible the damage happened when the vehicle was parked and unattended. It is quite easy for a passing car to throw gravel or another object into the air at a high enough velocity to cause damate to a windshield when struck.
Posted by Charlotte on 2013-05-08:
That's what the stupid insurance is suppose to cover! They charge you for extra insurance and you still get taken! I say we all do one of those lawsuits together, POWER IN NUMBERS!!!
Posted by RBP on 2013-09-13:
Yes. I have had exactly the same experience. Just received the bill and it has $2000 more. There were two invoices one for rental and other for covering the scratch. I was told the second invoice was not a bill but only to hold the amount until the card company covered for the scratch.

These guys are the biggest scam and scumbags i have ever seen.
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Charged for insurance I didn't want!
Posted by Sarahwal on 03/09/2011
I said no to all extra insurances, yet got charged $167 for a 6-day rental. When I called customer service, they wouldn't take it off. I specifically told the person at the rental desk I didn't want any extra insurance since I carry my own.

It's quite a rip off and I will NOT be giving Hertz any more of my business.

Ridiculous.
     
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Posted by FlShopper on 2011-03-09:
Never mind what you told them...what did you sign? Look at your contract and see if you initialed/signed the insurance waiver.
Posted by getoverit on 2011-03-09:
Usually, you get a contract when you pick up the car. You tell them you don't need insurance and the contract, and the amounts on it reflect that.

If you signed a contract that included insurance, Hertz, or more likely the insurance company they use, carried the liability during the rental period and they are entitled to the premium.

When one of those rental agents writes the insurance into the contract - even when you've said you don't need it - that's the oldest trick in the book.

Ya' gotta read those contracts! Exactly what happenned in your case?
Posted by momsey on 2011-03-09:
I've been hearing a lot lately with car rental companies that you don't actually get a written contract, you have to sign an electronic keypad without knowing what you're signing. I wonder if that's what happened here.

Yes, it's easy to say, well, if that's the case, then don't rent from them, but you don't often have the luxury of going shopping for a new rental car company when you need a car right now.
Posted by trmn8r on 2011-03-09:
momsey - good point. Seems like it should still be on paper - like a printout handed to the customer. Don't know how it works though.
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Credit check
Posted by Wormy worm on 12/12/2009
KEY WEST AIRPORT, FLORIDA -- I rented from Hertz at Key West, Florida. I initially used my debit/bank card but final payment was made with credit card. I was NOT made aware that Hertz requires a "hard inquiry" of my credit when using a debit/bank card in certian locations. Please be aware that they have this policy. I cannot understand why a car rental company would pull my credit and not inform me. Very upset, possible lawsuit!
     
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Posted by Hugh_Jorgen on 2009-12-12:
From their website (forms of payment): "....Use of a debit card to rent a vehicle is subject to a review of your credit history...."

It makes sense. You want to rent a vehicle that might have cost them $25K or more. A credit card at least shows someone considers you credit worthy. A debit card only shows you had enough money to open a bank account.

A quick check of others shows Alamo and National only accept debit cards if you can present a round trip airline ticket, Budget says some locations might accept debit cards for payment, but will require a credit card to secure the rental.
Posted by Anonymous on 2009-12-12:
If you used the credit card to make the final payment why can't they use it to do an inquiry?
Posted by Doctor Charlie on 2009-12-12:
What are you going to sue them for?
Posted by Anonymous on 2009-12-12:
You were informed. You simply chose to sign without reading.
Posted by goduke on 2009-12-13:
Because, James, they verify all of the credit information before they let the expensive car off the lot, not after it's returned. If the OP doesn't give them the credit card when the car is rented, and only gives them the debit card, they have to go by the debit card rule.
Posted by Class Advocate on 2009-12-13:
A credit card transaction is immediate. A debit card transaction can be reversed, even if Hertz were to place a "hold" for a certain dollar amount on the account. Hertz is not concerned with you taking off with the car. It is concerned with getting paid. Having said this, simply having a statement on the web site to me is insufficient notice. There are clear rules re disclosure whenever anyone seeks to pull your credit and most often you must give authorization.
Posted by Anonymous on 2009-12-13:
It's not a "hard" inquiry. A hard inquiry is when you are applying for credit, like a loan or credit card. They did a soft check, and this has no impact on your credit score.
Posted by Anonymous on 2009-12-13:
The paper you sign when you rent the car very clearly discloses this policy.
Posted by wormy worm on 2009-12-16:
-KenPopcorn you are NOT correct. A "hard" inquiry was posted on my credit report through Experian the day I rented....Yes a "hard" inquiry.
- raven2002, you are NOT correct. I did read the signed rental agreement many times and the little envelope with all the fine print. Not in there!
- Hugh Jorgen, you ARE correct! A winner...it does state in their website that they can do a credit inquiry in certain locations.

My rental was made at the last minute at the airport. I did not have a computer to go read the policy before renting. This is why the Hertz employees are required to ADVISE customers AT THE TIME OF RENTAL that a credit "hard" inquiry will be done if using a debit/bank card. I don't care if they pull my credit AS LONG AS I KNOW ABOUT IT FIRST. That gives me the option to use a different card. Look into something called "The Fair Credit Reporting Act"
Posted by Anonymous on 2009-12-16:
Sorry Wormy, you're just plain wrong. You don't know what you are talking about. By definition a hard inquiry means that you are applying for credit. Hertz is not a lender, they don't have the ability to perform a hard inquiry, nor can they affect your credit score. Calm down.
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Theft of My GPS on the Rental Return Property by Employee
Posted by Mukluc on 10/06/2009
SAN ANTONIO, TEXAS -- I turned in a rental car to Advantage who is owned by Hertz rental car in San Antonio Texas. It was 8:52 in the morning and when I arrived all I saw was a sign that said "Park Here" and a trailer. I got my luggage and went inside, forgetting to remove my GPS and adapter. It was in the console. My paperwork for the return was also in the console which described the fuel and mileage.

When I walked inside a woman went out to my car. I went into the restroom and when I returned she said to wait for the Shuttle which came right away. When I got to the airport... I remembered that I left the GPS in the console. I called and talked to the Manager. After he talked to a couple of people he said "Oh, a man came in and said his wife left it in the car" I said what a bunch of bologna story... I am from Memphis and my husband is at home and no one in the world knows me in San Antonio.

It took 3 weeks for Marva at Hertz to get back to me. She said Sorry, we are not responsible for theft. Ha, I guess not even if it is on their property by one of their employees. I did make a police report, but bye bye GPS. Do you think I will ever consider renting a car from Hertz or Advantage in this lifetime??
     
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Posted by i_am_canadian on 2009-10-06:
What proof do you have that a Hertz employee stole your GPS unit? None that I can see. Next time keep a closer eye on your belongings.
Posted by goduke on 2009-10-06:
Theft occurs when the item is in your control or possession-- at your house, in your own car, etc. You abandoned the property in the rental car.
Posted by BS on 2013-03-01:
The same damn thing happened to me... I'm sorry but when you return a car, it IS inspected... I know for a fact my GPS was in the truck when returned. The inspector could have been kind enough to return it. Instead when I made a complaint I was told I should have bought the personal items insurance. 100% know if I had, my GPS would have been recovered. My mistake I know, but for real... never ever ever again. Budget does the same thing. Disgusting.
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Treatment of employees
Posted by Leopard on 07/14/2007
UNITED STATES, WASHINGTON -- I actually have two informative complaints. The first is Hertz's deplorable treatment of employees. I worked for a Hertz in the Pacific Northwest, and from day 1 was treated horribly by a tyrannical, bullying boss. He wasn't even the branch manager, just an assistant. He basically did no work, had no customer contact(except to fraduantly boost his sales numbers) and treated me and any other new hire like we were subhuman. Hertz later rewarded his horrible behavior by promoting him to manager. I was forced to work 60-75 hour weeks, sometimes 7-14 days without a day off. The managers would only work a few hours a day mon-fri. If I complained, I was threatened with a write-up. I was eventually promoted to assistant manager after a year, but I was honest with customers, and fair with my co-workers. I was constantly talked to by managers saying that I needed to be more "pushy" with my sales and told that sometimes "you have do to shady, backward things to boost revenue." When ordering cars for reservations, we have to call our city's fleet managers. Often, when we had reservations for specific types of cars like suv's or pickups, or luxury, I was told by the fleet managers that there were none, and I had to make due with my tauruses or corollas that I usually had on hand. And even when we were low on regular cars, and I had to call fleet in order to have more brought in, they would just simply tell me that there were none, and I would have to turn people away, and to only rent the remaining cars to high level Gold customers. (After all, they were miles away in their large offices in admin,not on the counter when the out of luck customers came in.) We were also not aloud to give out the phone numbers for the fleet managers to customers, or we would be suspended. Also, often, I had to back up Hertz policies to customers who were trying to cheat our rules, and was sold out by management. The customers were always coddled to, even if they were clearly in the wrong, and I was made to look like a schmuck. When it came time to get our commision each month, hertz would suddenly raise its level of equation(the sales formula matrix we used for determining the level of commision we received for our monthly sales)making us ineligible for a dime of commision after we had worked extremely hard all month and usually had more than $20k in personal revenue. When it came to quarterly bonuses, we had to sign a waiver stating that the company can withold all our money for no reason at all if it chooses, so we usually didn't know if we would see our bonuses. Branch and upper management was a total joke. I once had an employee who was physically assulted by a customer who was angry because he didn't give himself enough time to return his car and thus missed his train. The customer threw the keys at my employee, hitting him hard in the head, causing a large welt and bruise. The customer then called us all horrible names, and his reward from the manager was a free rental, and a voucher for a future rental. The employee wanted to press charges, and was taken into the back office and chastized. He was later forced to quit when he did not let the matter drop. I myself was once so verbally assulted by a customer, that I was physically shaken for days. The customer was upset because of the company imposed credit check on debit cards(not MY rule)and proceeded to call me an F'ing B@#%^. He also threatened my family and insulted everything about me including my physical appearence. I was of course alone that day, as management decided to go to a movie and out to lunch with some higher ups.(I am a female and the location is in a large city.) I told the customer to leave or I would be forced to call police. The customer later called the city manager, gave him my name, and told him I had threatened HIM!!. I was forced to write a letter of apology to him, and I was also given a formal write-up, and he got vouchers for free rentals. After the tyrannical boss was finally fired after three years, our new manager came in, and was not much better. He scammed customers by upgrading them into the same class of car that they had booked, and also tricked them into buying coverage they did not need. He also once told me about our auto repair shop accounts, "Getting business from these accounts is of upmost importance. You know how these shop owners and managers are, they are crude. If you are ever sexually harassed, or they make sexual comments towards you in any way, just laugh it off and take it. Because nothing else is important as the money these shops bring into the store." I was one of the lucky ones to do quite well in commission and bonuses, usually making between $80-85K a year(unique to our specific location. most off airport locations((called HLE's)) employees make around $30-35k a year). The problem was that I had learned the system and profiting off it to Hertz disadvantage. They offered me a "promotion" to an insurance company liasion for $26k a year, to wich I turned down and told them that I was happy being an assistant manager for the time being. Within a week I was called to admin and told that my position was being eliminated. I was told that I would receive unemployment (to which I was denied-big lie from hertz) and that I would receive my unused vacation and sick time (to which I eventually had to threaten a lawsuit to collect). So suffisive to say, Hertz likes to kick their employees and kick them down some more. If you have children in college now (A bachelor's is required for employment at all non-airport locations)Tell them to keep walking when they see the Hertz and Enterprise(not much better)booths.

My second complaint is to all of you self-centered, arrogant, crybaby, tantrum throwing customers. I have never met a ruder bunch of people who considered themselves adults and educated in my entire life. Just a word of advice. The world does not revolve around you. There are other people existing along with you. Standing in line is part of life. get used to it. I know that you want a specific car when you make your reservation, but that is just not how things work in any rental car company, it is logistically impossible. Just take what you get.
They are not going to make you keep it. Hence the word, RENTAL!! If you don't like the deposit, extra driver fees, drop fees, underage fees, take public transportation or walk. Those things are just the rules and part of the rental process. Also, give yourself enough time to pick up and return your rental. I can't even begin to count the number of people who were always in an "extreme hurry" Come on for christ's sakes, traveling is not efficient. And also, and this is the most important thing to remember, the person behind the counter is a college educated adult just as you supposedly are. Please treat them how you would want to be treated. And remember that most problems you have are probably completely not their fault (bad management, remember) and out of their hands to fix. And when you do have a problem, please try to be polite and cooperative, even if you are very angry. When people were rude to me, I was rude right back. When people were nice to me, I went the extra mile for them, and even gave them big discounts and extras (such as gas, taxi credit, ect)for free. Besides, would you be nice to someone who was in your face screaming and calling you horrible names? I don't think so. And just one more thing. Hertz and all rental car companies are "for profit" businesses. They are not charities. I can't think of the number of times customer complained about Hertz "just trying to make a profit off from them." DUH! I bet the company you all work for is in business to make a profit, isn't it. So just remember those few little tidbits, and your next rental experience should go smoother, because remember, the agents are being crapped on by their employer even before you walk through the door :)
     
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Posted by firengine103 on 2007-07-14:
Wow! I was starting to feel sorry for you then you turned on me. Makes me want to turn in my Hertz Gold Number One card. I had lived in the Northwest for 40+ years and found the great majority of the people were very laid back and easy to get along with. But then again, I didn't have to live in Seattle.
Posted by leopard on 2007-07-14:
The whole thing about people from seattle being some of the most polite in the country is a bunch of bs! My nickname for this place is stuck up city! but you are right. althoug most customers made me want to scream, there were also a lot who were very nice, and pleasent to work with. I am also still friends with a few and speak to them now. Oh, and update, I have a great job now as a fashion buyer. I have to travel a lot, and suprise, suprise, my company uses hertz. I begged them to let me use someone else, so I use avis or alamo. but I think that all rental companies are pretty much the same. they all operate alike.
Posted by jktshff1 on 2007-07-15:
I don't think you'll be happy anywhere.
Posted by Ponie on 2007-07-15:
Right on, jktshff1. If the poster is so great, why did she endure this so-called abuse for so long? When were you fired? I couldn't even get through the first page without my waders--don't even know what's on the second page and have no intention of finding out.
Posted by leopard on 2007-07-15:
Actually, I am happy now. Im working as a buyer for a retail chain, and its the most wonderful job ever. I got fired from hertz about 8 months ago, and for those of you wondering why I stayed so long at Hertz, I was basically stuck. Being under 30 and naive, when I suddenly found myself with a fat bank account, I did what any other young person just out of college in a trendy city would do. I bought a condo, an suv, and a closet full of designer clothes. I had to therefore pay for these things, and couldn't find another job that I wanted to do that paid as much, so I was stuck at hertz. when I got axed, I just happened to be telling a friend how I never again would be willing to do a job I hated, no matter what the pay. she knew someone in the buying office at this retailer, and thought the job would be right up my alley. they were looking for assistant buyers, and I got right in, and within 2 months was promoted to senior buyer when a position opened up. The job is fantastic!(and pays fantasticly) I get to travel, go to fashion shows, and do my favorite thing, purchase designer clothes, except now, its to fill up a whole department in the store! So, yes, I am extremely happy now, and if you walked into any hertz and asked the employees what they think of their company, every one of them would tell you pretty much the same story as me. Ps, I'm actually a pretty fun gal with a witty sense of humor! check out my myspace at www.myspace.com/smokenmoken
Posted by jktshff1 on 2007-07-16:
That's great. Thanks for the update.
Posted by DebtorBasher on 2007-09-25:
Good for you Leopard! I'm happy to hear you found something you really enjoy. I know what it's like to be stuck in a company that you hate getting up every morning to go to...I used to work at Chase and it is the worst company I ever worked for. Not only the way they treated the employees, but the way they treat their customers as well...Best of luck to you!
Posted by leopard on 2007-09-28:
Thanks, DB. Its good to know there are others like me out there. good luck to you too!
Posted by Taygina on 2007-11-01:
WOW, you should check out whats going on in Georgia...
Posted by Steve-O on 2009-03-22:
I work for hertz and this chic is ridiculous. She is obviously a tool that can't handle the pressure of the general public and of demanding employers. Hertz is a great company. Great benefits, room for advancement, friendly people. I live is washington state and the hertz employees in this area are great, just like the people we rent to.
Posted by leopard on 2009-03-28:
Hey Seve-O, I'm not a tool, I'm THE tool! get it right next time! It's fun playing a B*^#h!
Posted by katie on 2011-06-14:
Im a Hertz employee for 7 years now. every word is true, in fact she gave them break.
Posted by sam on 2013-06-19:
This review is spot on. Ive worked for Hertz for 3 years and I am unfortunately stuck. This company exploits its employees to the highest degree. They are worked like slaves and get no appreciation from uppermanagement from their 55 hour work weeks. This company runs its employees into the ground, its part of their business structure they want people to quite.
Posted by lanette on 2013-08-04:
Oh my goodness I felt your story was hilarious but oh so true! I too work for the company and from the 1st week on the job, I was like what the hell did I do to deserve this crappy job, I mean the job itself isn't that bad, its the toxic environment I was like this people are reallly sad I mean literally almost 3 month on the job and found for the majority it wasn't them but the terrible company they work for we and I am including myself get treated very unfairly, and oh did I mention how it has made employee's bitter and evil and am trying to get it moving it is literally making me sick, working there.So sad on so many levels, where is the(SMILES) Hertz's you need to practice what you preach....
Posted by Anon on 2014-01-14:
Every Single Word Is True and I am 2 another stuck employee for Hertz going on about 2 years stuck in the DFW area. I'm literraly miserable everyday oh and don't even think about going to HR with you issues because that's a joke! NO CONFIDENTIALITY AT ALL! Everyday I'm looking for a new job I just can't seem to get away...
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Goodbye Hertz. Thanks for the pain!
Posted by Absharpe on 04/10/2006
SEATTLE -- I used to love Hertz back when I traveled a lot (1992-2000), so when the opportunity to travel came up, I chose Hertz in spite of their higher prices. I did this because I personally value customer service and don't mind paying a premium for it.

Big mistake.

First, when I arrived at the customer service counter in the Seattle Tacoma airport, it was understaffed. When it was my turn, I walked up to the counter, but was cut off by a customer who came back after returning a car. The agent completely ignored me, until I asked him if I was in the right line.

Then they did not have the vehicle that I reserved (Toyota 4-Runner or GMC Envoy). In stead, they provided me with a Nissan Xterra, a real POS in my opinion. The vehicle was also kind of dirty inside.

A few days after I returned home from my vacation, I discovered that my business checking account was overdrawn. When I investigated further, I found out that my week long rental from Hertz was charged to it. I took a double take and realized that I must have used the wrong card when I picked up the vehicle, as I had intended to use my CitiBank MasterCard. (The two cards look similar).

No problem, I say to myself, I will just call Hertz and they will take care of me. Wrong. On Friday, I called the 1-800 number from the website and asked the customer service rep. if she would charge the rental to my MasterCard and refund the charges to my business debit card. Her immediate response: "we don't do that." I was actually a little shocked at her indifference. After pleading my case to her, I asked for a supervisor. After a lengthy hold time, I spoke to Maria Guess in Oklahoma. She was equally indifferent and added that it would cost Hertz $40 to refund one card and charge another, and that they would not do it unless it was their error. Huh?! I have had a merchant processing account and I worked for both a credit card company and a card processing company and no way are there processing fees like that. In fact, a charge back costs less than that. I continued to plead my case and she finally said that I would have to submit a request for her manager, in writing, with my signature authorizing a charge to my credit card. The call ended with her giving me a fax number.

The next day, I faxed a letter with the rental record number, both card numbers and my request. Of course, the fax number that Maria Guess gave me was wrong, so first I had to call to get the correct one. On Monday, I called to see if they had received the fax. I asked for Maria Guess, but apparently, her highness has her calls screened. The rep. put me on hold and came back a couple of minutes later and said that she had emailed Maria, but that she did remember this issue. I asked her to refer to the fax that I sent in on Saturday. She put me on hold again, then came back on and said that Maria was discussing it with the manager right now. A couple of minutes later and I was informed that Hertz would not be charging my credit card as I had requested. The end.

To summarize this experience:

- Higher price ($522 for 7.5 days)
- Poor counter service
- Bait-and-switch the vehicle model
- Dirty Vehicle
- Poor back-end customer service
- A $35 overdraft charge

Rest assured that Hertz has lost my future business. Their service is poor and I will not reward bad service with my good money.

UPDATE 041306: After all of this negative customer service, I just found out that Hertz did perform the transaction that I requested. I'm really confused though, because they did insist that they would not do it when I spoke to them on 4/10. Perhaps it is because I told the CSR that I would no longer do business with Hertz. I guess I have to retract that statement, but I still think that Hertz has a long way to go to redeeming their one excellent customer service. I will proceed cautiously in the future.
     
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Posted by Timboss on 2006-04-11:
I haven't seen a rental company yet that doesn't say by their vehicles "or similar model, such as,...". Hertz's service does sound kind of poor for sure.
Posted by Anonymous on 2006-04-11:
It seems like Hertz has gone down hill in the service department like a lot of rental car companies and every other kind of company. I don’t know why these companies pay so much money, loose costumers and give them self’s a bad name. Just trying to get out of what would be very simple things in the first place.
Posted by Sparticus on 2006-04-11:
I joined the "Hertz Club" a few years back. Thought it would be nice to have quick service when renting. I either had the worst luck or their service just sucks. My first attempt to use my new "Club" membership resulted in me waiting in line and then spending 30 minutes while they completed my account setup (Club members are suppose to be dropped off at their cars by the bus and not even have to go inside to sign anything!) That was fine, I figured it was my first rental after becoming a Club member, no big deal. My next rental, the car they dropped me off to pick up was not there. I had to go inside, wait in line and then go through the song and dance of proving I didn't have the car before they gave me another. The THIRD and LAST time I used my "Club" membership, their systems messed up my reservation and they did not have a car ready for me, so again I had to go inside, get in line and go through the same process again! I paid around $50 for the "Club" membership. Total waste of time and money.
Posted by Brenda Leah on 2006-04-11:
It's your own fault about the overdraft. Maybe you should mark one card with a colored dot so you don't get them mixed up again. If the car was dirty and a POS you should have complained right then and there. It seems like you are bringing that up just because they couldn't do what you wanted them to do. I have never rented a car but if it was dirty and gross I would go right back to the counter and complain!
Posted by leopard on 2007-07-13:
I used to work for Hertz. You cannot reserve a specific model. The Nissan is in fact in the same class as the 4runner and envoy, along with about 5 other models in which you could have been given. what you see in the picture is just an example, and in fact says "or similar" the vehicles are classed by size and seating capacity, so an xterra is the same size an capacity as the other vehicles. as for changing your credit card, once the rental is closed, its charged through finance, and there is no possible way to change credit cards. Hertz also does not take credit card numbers over the phone or by fax because you are not physically present to account for it.(what if your card were stolen, and someone called pretending to be you and wanted to use your card?) catch my drift?
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Complete Apathy
Posted by Vikaasgupta on 01/27/2014
CLEVELAND, INDIANA -- I had to cancel my reservation with Hertz at Cleveland Airport as I had to modify my travel plans due to extreme weather conditions in the East Coast. Everybody (i.e airlines, hotel, etc.) were very accommodating and credited my account or provided a full refund. Everybody ... except for Hertz where I was charged $100 for a $103.26 rental booking as cancellation fees.

The current weather conditions in the East Coast have disrupted business travel for many. I would have expected Hertz to be considerate and sympathetic to travel woes during these times.
     
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Returned Car 2 Mins Late and Charged Add'l $46.28!
Posted by Dinaleah on 01/25/2014
SNA (SANTA ANA), CALIFORNIA -- I rented a midsized car from Hertz on 12/27/13 at LAX for a 1 day rental to be returned at SNA the next day for a total of $92.45. We arrived at SNA the next day 32 minutes late due to heavy traffic. I was told (quite rudely) that the grace period was 29 mins, so I was 3 minutes past that time. I assure you, if they wanted to be that particular, I waited at least 3 minutes for someone to check me in. I was charged an add'l $46.28, which I think was totally exorbitant. So a 1 day + 32 min rental cost me $138.73 + gas. I contacted Hertz customer service via email and on 1/7/14 received an automated response that said "We respond to emails in the order in which they are received and will respond to you as quickly as possible". It is now 1/25/14, and I still have heard nothing. This is terrible customer service and I will never rent from Hertz again. I wonder...do they have that many complaints that they haven't reached mine yet???
     
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Awful
Posted by Rgood27351 on 01/21/2014
STOUGHTON, MASSACHUSETTS -- I rented a vehicle in Stoughton MA.
A deer ran in front of me and cracked the radiator. I called in NY'S eve to tell them that the vehicle was not drive able. We had a big snow storm coming in and they didn't have another vehicle for me. I called their tow company and they wouldn't tow it until after the storm. Hertz charged me for 4 extra days...the customer service is rude and not helpful what so ever. There was no heat in the vehicle for awhile..I also told them that but they were out of vehicles. I would never rent a vehicle from them ever again! Go to Enterprise!
     
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Posted by Sheldonrs on 2014-01-22:
They didn't have another car on New Years Eve and wouldn't send out a tow truck during a big snow storm. Shocking!
On the bright side, at least you're not the deer.
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