NASHVILLE, TENNESSEE -- This is the worst car rental ever! When you check in at the counter you are given a key and told what stall your car is in. When I asked about having the car inspected before leaving I was told that they are not available, never used. NEVER TAKE THEIR CAR ON GOOD FAITH. When heading out of Nashville towards the Mountains the inside of the window had a run. When driving in the mountains the run went across the window. It was only felt on the inside.
It appeared to have started below where you could see it in the dash. We called the national number and was told that we could return it the next morning an hour away. Upon return a complaint form was filled out. When asked for someone to review the car, was once again told that it would be reviewed later. A key was given and told what stall to get a new car from.
Once again, no one would go over the car with us. We looked at it ourselves and found no damage to the second car. Here we are almost 4 months later and am now asked to pay for windshield. When complaint was reviewed with customer service and answers asked she kept talking over me and when asked why she wouldn't listen or answer me she said we already went over this. Was referred to my contract and told that any damage from acts of God, hail storms and such are my responsibility. She said she thought that driving in the mountains was an act of God. Go figure.
So I guess they are saying that I will rent you a car to go the mountains and we know something will happen with the altitude change so HA HA on you. You get to fix our car. WHAT a great way to have someone else pay for crap they don't want to fix. So, if a crack comes up on the inside of the windshield that starts below the rubber around it, guess what? You are screwed. Somehow Hertz rental customers are always screwed.
ST GERMAINE EN LAYE(NEAR PARIS), FRANCE, COLORADO -- My experience was so bad that I felt inspired to write a review before I'm sure that my interaction with Hertz is over. I say this because I don't believe that they will not charge me after I have returned the rental car for whatever fee, charge, voucher, or other name they can come up with for money. The struggle began when I went in to pick up the rental car after prepaying online. The agent claimed that their computer system was down, though I couldn't see why it mattered because I had called ahead and they said that I was all set to pick up my car. So after a lot of huffing and puffing about how little I had paid and that the price could not be right - they let me go with a handwritten contract (probably a mistake).
Ah, but do not forget to get the walk through with a visual inspection of the existing damage to the car and get your copy. Be very thorough - including chips on the windshield if any. This is how they will charge you exorbitant amounts up to a month after returning your car. So, upon returning my car - again there is a problem with the price. They can't believe what I've paid is the full amount and they want to charge me triple the original fee.
They want to see the email confirmation that says that I have paid - but of course the email from Hertz says "Total approximate charge", though the amount in the email is exactly the amount that they have already charged my credit card. So the agent tells me that I must call Hertz customer service to have them email me something comparable to a receipt of payment - saying that I have paid in full for the rental car. This of course makes no sense, since I am speaking directly to a Hertz agent - why can't they tell me that I have paid in full?
So I call Hertz customer service, which can be summarized in one word: worthless. I eventually asked to speak to the manager, who similarly said that they could do nothing for me because of some hoodoo about my rental not being in their system because it is still active. I return to the agent at the rental location, and give her a print out of my email "receipt" from Hertz. I believe because she was tired of arguing with me (and because I brought some friends) she relents and says that I can go.
I was not given any receipt and when asked if Hertz would be charging me more she just shrugged her shoulders. Long story (already) short: Hertz has built a broken system designed to encourage their agents to charge as much as they can for anything they can upon return of the rental. Do not use Hertz.
ORLANDO, CONNECTICUT -- I prepaid for a car rental through Priceline. The counter person at the Hertz Orlando, FL airport refused to honor Priceline's contract price for my car rental. She was very argumentative, insisting that I HAD to purchase insurance, Neverlost GPS, Sirius Radio and other add ons. I told her I only wanted what I paid for through Priceline and she said that was NOT possible. I informed her that I already had insurance coverage for the rental car and did not want Neverlost GPS or any other add ons. She said the car comes with the add ons and I HAD to pay for them.
I told her absolutely not and had to make numerous phone calls to resolve the issue until she FINALLY gave me the rental car the way I purchased it through Priceline... or so I thought. I returned the car on time with a full tank of gas and she, without my authorization or knowledge, made numerous charges to my credit card including a charge for gas. After many calls to Hertz, I had all charges reversed except for the Neverlost GPS which the counter person claimed I asked for, because she could not provide proof of this... a Hertz manager, ** had this charge reversed.
He also apologized for the very poor service I received at this Airport counter. I rent cars often and I have never experienced such horrible counter service as this! This was the first and last time I will ever rent a car from Hertz! Buyer beware when renting a car from Hertz!!
MADRID, SPAIN -- BEWARE ALL AMERICAN DRIVERS IN SPAIN - We were two 50 year old people leaving Pamplona, Spain on a July Monday morning in a BMW rented from Hertz. We were stopped at the toll booth by police and breathalyzed. The driver passed but were told to pull over to side of road. We gave over the Hertz contract, the valid California driver's license, USA passport and the car registration. The police informed us we were not legally allowed to drive in Spain without an INTERNATIONAL LICENSE and Hertz should not have allowed us to rent a car. We were made to turn over 250 Euros in cash to continue our journey.
Once we gave them cash, we were allowed to leave but they intimidated us for 90 minutes and threatened to arrest us. When we returned to Hertz in Madrid, they admitted that they rented cars to people without asking for an INTERNATIONAL LICENSE since they assume we know they are needed. The Hertz representative on the phone in the USA never asked us for any International License either. When we were pulled over, the police told us they did the same thing to a couple from Michigan just before they pulled us over. HERTZ and the Spanish police are out for American tourist dollars. BEWARE!
SNELLVILLE, GEORGIA -- On 3/27/15 I went to pick up my rental car that I had previously reserved, only to find out there were no cars on the lot at all. The few that were due back had not been returned. The woman in line ahead of me had even paid for early reserve. Three hours later, I still had no car. I was forced to go to another location and pay full price (instead of my discounted rate) as well as to pay for an upgrade. I was leaving on a Friday afternoon in Atlanta traffic, so needless to say, I was 4-5 hrs late getting to my destination, and paid way more than I booked the rental for. So just a word to the wise, just because you reserve a car, doesn't mean they will hold it for you.
When renting a car at Shannon Airport, Ireland, the desk agent added insurance that we had declined several times without our knowing. We had already purchased insurance in the States several months before the trip. Weeks after we left Ireland, the agent charge us $133 EU for the insurance we told him we did not need. I'm sure they get a commission on add-ons.
The insurance is not even listed in plain language so you would know you had been charged for it. It was in code, only a few letters that were not recognizable as 'insurance'. Needless to say, we did not realize we had been scammed until the trip was well over.
I have tried to get Hertz to refund the money but they will not. I have been working to resolve this for eight months! I am feeling so upset and angry that I just can't deal with them anymore -- which is exactly what they want. Spare yourself from being a victim of this large corporation that just doesn't give a darn about its customers. DO NOT RENT FROM HERTZ.
HILTON HEAD, SOUTH CAROLINA -- Whatever happened to "the customer is always right"? After my US Air flight was canceled with no seats available for 2 days I rented a car for $220 to drive 4 hours to Charlotte so I could make it home today. After driving 40 minutes the car started making a loud rapping sound when we went over 60. We decide to turn around and return the car. There was no way we could now get another car and make it to Charlotte.
Upon returning the car the counter person wouldn't believe us that the car had a problem. She was rude and nasty and said she could only accept the return and bill me for the car. When I protested she got real nasty saying the mechanic was there and said the car had no problems in the past. Hello - she never heard of a car developing new problems. Never again Hertz. If your people are trained to act like this. No thanks. US Air gave me a room and transportation to Savannah to catch my new flight out tomorrow. God willing.
PRATTVILLE, ALABAMA -- I rented the car through USAA for two weeks in late December and added an additional driver at the Hertz Rental in Prattville, AL. There were many issues in renting a car from this location: Firstly, the car had a tire with a slow leak that had to have air added every few days. The car was not cleaned well and there was no wiper windshield fluid in the car.
Secondly, the total estimated charge was $112.00 less than when I returned the car with the Manager adding a $13 a day fee for the additional driver when one of the perks for going through USAA and having the Hertz Gold Points is to not pay a fee for an additional driver. I highly recommend not using this business. The Manager has no customer service skills and is rude when you bring up the issues described above by refusing to do anything even after telling him you are going over his head.
POMPANO BEACH, FLORIDA -- We made reservations on Expedia for a car rental at 2471 North Federal Highway and went there to get our car after 12 hours of travel. At the location they told us that they are a satellite location and sent us to 1000 NFH location. The location was already closed by the time we got there since they would not wait for us. Called Customer Support who did not know anything except that there is no more cars like the one we booked and that we need to pay more for a smaller car. I would call this false advertising..
MAUI, HAWAII -- I have rented a lot of cars over the years but never had an experience like this one. Our first car had a bad transmission. First gear was going, going, gone. I wasted 3 hours of my vacation day trading it in for a new one. The "new" one was even smaller than the first and smelled like body odor like you would not believe. Instead of wasting another 3 hours of my vacation, we bought a bottle of Febreeze. Every time we turned off the car, we sprayed down the inside to try to get rid of the smell.
After using about 30 ounces of spray, it started to fade a little but if the car was left in the hot sun, forget it. When we returned it, the attitude of the check in people was simply, "sucks to be you". No offer of a discount, a refund, or even a simple "sorry". With any luck, Hertz will be out of business soon. I will never rent from them again.