VANCOUVER, WASHINGTON -- Long story short. I rented an economy class car from Hertz. Did the walk around and noted scratch on rear fender. Was involved in an accident on the road. My insurance company covered everything but the deductible which was $500. First of all Hertz claims dept got me mixed up with another client and I had to straighten out that situation. When I did they tried to bill me $750. I disputed the charge and explained I only owed 500, my deductible. They sent me to a collections agency. When I spoke to the collection agency to explain the situation, they found out Hertz was trying to charge me for the scratch I noted on the walk around when I rented the car. They told me all I needed to pay was the $500 and I sent a check that day. The collection agency said they would not report to the credit bureau because Hertz was clearly in error. That's not all. I received a letter in the mail from Hertz saying I was banned for life from renting a car from them. Needless to say, I laughed. Idiots are running this company. I have never had a problem with any of their competitors and persuade others not to rent from Hertz ever !1 Replies - Latest reply on 11/13/2011Add reply
LONGVIEW, TEXAS -- I rented a car from the Longview Tx location. I pulled up to a nice enough office with plenty of cars available but they were in the middle of cleaning a car right in front. Not only was this irritating to walk by, there was a stained pair of women's underwear on the ground that I had to step over. I rented a dirty car and was on my way to San Antonio. While there I had to pass an unmanned toll road that I was not expecting. I did not have correct change so I went through the lane that said "No change? We will bill you." I expected a notice from the State of Texas. Instead, my checking account was charged $13.00 for a $.50 toll! Since the State of Texas could not possibly know my checking account info, I can only assume Hertz charged me. That is okay but..........it was unauthorized. Isn't this illegal? Are they hanging on to my card info now? Very unprofessional and disappointing since my company does a ton of business with them. 4 Replies - Latest reply on 05/13/2011Add reply
Hertz is required by law to have snow tires on cars rented in Germany. 12-06-11, I requested and rented a car with snow tires. When I turned it in Hertz charged me an extra 100.84 euros for the snow ... read full review5 Replies - Latest reply on 01/14/2011
Hertz Scam in Italy
I rented a car at the Rome, Italy airport on Sept. 26 and planned to return it to the same airport one week later.
During my vacation I discovered a train station that was one hour from Rome and ... read full review2 Replies - Latest reply on 07/14/2010
Bad Customer Service
I made reservations through Hertz and prepaid with my debit card( I didn't see anywhere on the fine print saying that I couldn't use my debit card) Anyway I decided to find out how much the holding fee ... read full review11 Replies - Latest reply on 10/16/2009
I had a very bad experience with Hertz. I am very much disappointed at Hertz's service....I have returned a car on July 15,2009, so I assumed I would be charged for a period of June 19 to July 15. However, Hertz charged me from my credit card is from June 19 to July 18 (whole month). I called your Multi month office and Hertz billing hotline and email them many times, but I got not any reply. So I went to the dealer office in 4240 la Jolla Village Dr(CA 92037, 858-458-0637) where I rent the car and told them what happened and wanted them to make sure there would be no charge from my credit card in next month (August). They assured me there would be no problem.
1 Replies - Latest reply on 09/02/2009Add reply
But, as I am always concerning, I got a whole month charge again on Aug 18 though I had returned the car on July 15. My concern continues and I would be charged in September and future if Hertz does nothing about it. I called again and again and I was just pushed around over phone and nothing helped. It is really annoying and badly affecting me on my work and life. Could anyone tell me how I can let Hertz stop charging me and refund me.
We rented a vehicle from Hertz (Swindon) UK on the afternoon of July 27th 2009. The following day we found that the front left tyre was illegally unsafe (it was partially bald and seriously pitted in parts). The illegal vehicle was replaced. BUT to add insult to injury (or at least the possibility of serious injury!!!) we were double charged for both vehicles. We were charged by Hertz (for the correct cost) at return - Bristol Airport. But we were also charged for the dangerously illegal hire - Swindon branch of Hertz.
2 Replies - Latest reply on 08/23/2009Add reply
All attempts to get Hertz to refund the overcharge have been met by 'fob off' replies from Hertz so called customer relations UK.
Hertz has made no move to refund the illegal overcharge. To say nothing of any offer to refund our extra costs incurred by the illegal vehicle hire. (ie lost holiday time, roaming phone calls, extra unplanned accommodation etc.,)
This attitude from a major corporation is churlish to say the least. We would have expected better.
Anyone who has problems with Hertz customer relations (an oxymoron surely!) should try emailing the head of customer service worldwide.
You might get some response there.
For the time being all we can recommend is a total customer boycott of Hertz. They do not deserve your custom!!!!
ALBUQUERQUE, NEW MEXICO -- Be leery of exorbitant fuel fees. I was fooled into thinking that I would be saving money to prepay for the fuel. I was quoted 15 cents cheaper rate per gallon ($1.85/gallon) than the average fuel rate in the area ($2.00/gallon).
4 Replies - Latest reply on 05/07/2009Add reply
I rented a car for a two days and used less than the full tank (under 100 miles) and ultimately got charged 390% higher fuel rate than the local going rate for fuel ($7.99/gallon).
Customer Service So Bad
SAN DIEGO, CALIFORNIA -- I am struggling to get Hertz to reverse an extra charge to my credit card resulting from a car rental while travelling to South Africa.
Back in May, before travelling from the US, I reserved a rental ... read full review10 Replies - Latest reply on 03/31/2007
LOS ANGELES, CALIFORNIA -- I flew to Los Angeles with some friends for the weekend (actually just arrived yesterday). They had reserved a car with Hertz and were going to pick it up before driving me to the hotel.
Well, three of us sat outside the Hertz office next to LAX airport for almost an hour while the other one went inside. Twice my friend went inside to check on the line, but it was moving very slowly. Eventually, the friend that had gone inside told us that they were completely out of cars. That's right, completely out of cars. Never mind that we and about 20 other people in line had reserved a car well in advance. Just "Sorry, we have no cars available."
But that's not the worst part. I can understand if they run out of cars in that particular lot--this is LA, after all. However, I would have at least expected them to offer to help us in some way--either direct us to another office that did have cars (this being LA, there is never a shortage of those), or assisting us with another way to get to our hotel. I was wrong. They did nothing. My friends didn't even get all the way to the front of the line before they were telling customers they were out of cars. We ended up having to take a taxi through rush-hour traffic to our hotel, and with the 2-hour time difference from my hometown, I didn't get to bed until 11 PM!
Oh, one more thing: When the LAX shuttle stopped at the Hertz customer service office, we noticed the line in there was longer than the one to rent a car! Wow.
LYNCHBURG -- I went to rent a car at 8pm on Friday the 17 of May. The car I was given did not have cruise control. I was told by the guy at the counter and the manager that the only way to get cruise control is to upgrade. That was a lie. I just rented from this location two weeks ago and the car I rented had cruise control for the grade I was renting. I also noticed that they had cars in their Hertz parking spaces with cruise control. The guy at the counter was rude and gave me the impression that he was racist.2 Replies - Latest reply on 05/20/2013Add reply
No Service & No Accountability
AMES, IOWA -- Today, Friday, March 15, 2013, I arrived at the Ames, IA Hertz office to pick up the Full-Size car that I reserved 3 weeks ago on February 17, 2013. The Hertz representative, Scott, told me that there ... read full review3 Replies - Latest reply on 04/25/2013
SAN JOSE COSTA RICA -- They are overt crooks : Avoid at all cost. This company ie Hertz would be wise to immediately shut down this operation. I for one will never rent from this company again.
1. Agreed rental via Internet
2. Upon arriving full insurance previously agreed upon increased by $600.00 for 11 day rental
3. Company demanded to hold another $1,200 " as deposit which would no be returned until one later/ right ???
So it was going to be 3 K for 11 days
Later just a cab for 150 miles which in the end added more to the trip but at I did not get screwed by them
ANDERSON, SOUTH CAROLINA -- Do not rent from this store. Do not add extra insurance. I was over charged $400.00. They admit the mistake. I was told I would get the refund in 5-10 business days. Today is day 10 and no refund. They basically have one person working at this location and if that one person has to pick someone up etc. they lock the doors. This store is causing the Hertz locations everywhere to lose business. 1 Replies - Latest reply on 10/25/2012Add reply