DALLAS, TEXAS -- This company is simply a joke! I just recently graduated college and figured Hertz, would be a spectacular company to work for while leaving the job fair, words couldn't describe the overwhelming joy I felt, that I was about to start my career in an remarkable organized company that has plenty of incentives and great pay, but that was simply a lie. The sole focus of Hertz is "numbers" they don't care about their employees.
Yes, I understand when working for a huge corporation your sales/number are an important aspect, but employees require a lot of respect. It was almost like the company was setting you up for failure the moment I started. Working in sales all my life, I figured I would breeze through this job, but was I ever wrong. After my 3rd week alone at the store, they left at to run the WHOLE store by myself for a week, considering I had a total of 8 days total of "full training" I was usually washing or cleaning cars the entire day.
My area manager who had no clue on earth what she was doing (which got promoted into her position by looks) stopped by for a grand total of 30 minutes to check on me, she had more important things to do other than show the rookie the ropes, she felt confident I was smart enough to figure things out of my own. Before leaving, she basically said call the other branch manager if I needed anything. The customers who came to the counter always greeted me with a nice warm friendly smile, but after seeing their car, they came back in disgust. Our fleet only consisted of about 6 to 10 cars total throughout the day. These cars were beyond ragged out stains, musty odors, and high mileage.
I couldn't blame the customers for being outraged at the cars; they were spending their hard working money on trash. My response for the customers were "I'm sorry guys, but that's all we have." I felt horrible after repeating this line several times a day. Another complaint I would like to address is the over worked hours you get paid for a "professional job". I actually took a pay cut taking this job, it was ridiculous starting at 10.50 an hour. After taxes, you were literally making pennies!
The moment I opened my pay stub and saw the amount, the manager could see the dissatisfaction in my eyes she would always make me feel better by using the same scam. **, “It will be no time before you will get promoted and get to run your own store and make bigger bucks.” I would get rude responses daily by customers by getting numerous reservations throughout, the day and not having enough cars to supply them with. So they were basically in bad situation while trying to rent with us.
They had a few options go to Enterprise, the next closest place (which could be miles away) or call their ride back and be out of luck for the day, I particularly felt sorry for the people who had flights to catch. Lunches were interesting. There were days were I was so stressed out, all I would have to look forward is lunch, some alone and quiet time. I never worked a job where 10 minutes into a lunch, a customer calls your cell phone demanding you to get to the counter because he, they didn't have time to wait.
On numerous, occasions I had to throw my lunch away like a good loyal employee would do and meet the customer needs. This goes back to the corporation of course having an understaffed store; I now know why the turnover rate for my particular store was so incredible high 12 employees within in the last couple of years. So here is to anyone who sees a Hertz add, commercial, or billboard, don't feed into to their lies, this is not a good corporation to work.
You are wasting your time if you work for this company. It was a real eye opener for me on how such a so called "great organization" can be so unorganized. It left me at the end of the day feeling drain, exhausted, and stressed from dealing with so many unhappy customers. Not to mention I had to sell some bogus insurance to people and ask them the same question in numerous ways, even if they said no! For some people, they can't afford it but they put so much stress every morning on how it such a great deal, I not only felt if I was lying to the customer, but I was lying to myself ultimately.
SAN FRANCISCO, CALIFORNIA -- My wife were planning a 2 week long trip to California so we booked a compact car through Hertz exactly 1 month in advance. We took advantage of their "Hertz 50 Plus" discount as we are both older. We chose the "pay now" option to secure a better rate which amounted to about $160. Upon finishing up the reservation online we received an email confirmation which stated no rate at all. We were needless to say a little suspicious.
When we arrived at the airport in SF about 1am after traveling for nearly 12 hours, the Hertz representative acted very confused and irritated and said that she was not familiar with this type of discount in spite of the fact that we had a hard copy of the reservation. She was back pedaling as quickly as she could. In order to get out of the airport with a compact rental we were essentially forced to sign an agreement for almost $900 for this 2 week period.
The next day I phoned the same Hertz counter and stated that I'd like to pick up a compact car today for a 2 week period and did not have a reservation. The price they gave me was $200 less than what they had presented to me the night before! What is going on here? I phoned the national branch and they were sympathetic. They reduced the rate to what would have been the "pay later" option when I initially made the reservation but this was still not fair.
I had legitimately put this charge on my Visa but my credit card company had no record of this charge. This has got to be the first time in my life that a Visa charge did not go through with an online purchase. I am currently attempting to dispute this over charge but what an uphill battle this has been. Hertz continues to utilize deceitful business practices and I can't believe that AAA actually endorses them! I will never ever do business with them again.
What a despicable company!! And here's the icing on the cake, the car broke down after a week and we spent an entire day waiting for a replacement. One day of our vacation was taken from us. Shame on Hertz.
ORLANDO, FLORIDA -- I will never rent from Hertz again. I had booked a rental in February 2014 for a rental car for December 26, 2014 through to January 1, 2015. When I arrived at the Orlando Airport Hertz desk they had to rental cars left. We were forced to upgrade due to having a wedding to get to. The Orlando Airport Hertz did not seem to worried that there were 40-50 people who had reserved vehicles when they had not one single vehicle at the location.
After being forced to upgrade because no cars being available, I phoned around on December 27th, 2014 to find a Hertz location to exchange the car into in order to get the car we were supposed to have because the upgrade was an insane amount. We were able to exchange the vehicle but were charged an extreme amount on the first car. I have been in contact with Customer Care and all they could do was 50% back which still puts us way over what the price of what we reserved at. They credited back to my account without my consent because they said I could try the Orlando Airport location and speak to a manager to see if they could do anything better for me.
After a week of trying to get a hold of someone at the Orlando Airport Hertz desk was not happening because they were not answering their phones. I called customer care back to find out that they had credited my account and now could not do anymore. I was told over the phone by the customer care representative who was a manager that me, as a customer, was wrong to argue about the issue and that reservation does guarantee there will be a vehicle there for you when you arrive. What is the point in booking a reservation then? I am 100% dissatisfied and I will never rent or do business with Hertz again.
NASHVILLE, TENNESSEE -- This is the worst car rental ever! When you check in at the counter you are given a key and told what stall your car is in. When I asked about having the car inspected before leaving I was told that they are not available, never used. NEVER TAKE THEIR CAR ON GOOD FAITH. When heading out of Nashville towards the Mountains the inside of the window had a run. When driving in the mountains the run went across the window. It was only felt on the inside.
It appeared to have started below where you could see it in the dash. We called the national number and was told that we could return it the next morning an hour away. Upon return a complaint form was filled out. When asked for someone to review the car, was once again told that it would be reviewed later. A key was given and told what stall to get a new car from.
Once again, no one would go over the car with us. We looked at it ourselves and found no damage to the second car. Here we are almost 4 months later and am now asked to pay for windshield. When complaint was reviewed with customer service and answers asked she kept talking over me and when asked why she wouldn't listen or answer me she said we already went over this. Was referred to my contract and told that any damage from acts of God, hail storms and such are my responsibility. She said she thought that driving in the mountains was an act of God. Go figure.
So I guess they are saying that I will rent you a car to go the mountains and we know something will happen with the altitude change so HA HA on you. You get to fix our car. WHAT a great way to have someone else pay for crap they don't want to fix. So, if a crack comes up on the inside of the windshield that starts below the rubber around it, guess what? You are screwed. Somehow Hertz rental customers are always screwed.
ST GERMAINE EN LAYE(NEAR PARIS), FRANCE, COLORADO -- My experience was so bad that I felt inspired to write a review before I'm sure that my interaction with Hertz is over. I say this because I don't believe that they will not charge me after I have returned the rental car for whatever fee, charge, voucher, or other name they can come up with for money. The struggle began when I went in to pick up the rental car after prepaying online. The agent claimed that their computer system was down, though I couldn't see why it mattered because I had called ahead and they said that I was all set to pick up my car. So after a lot of huffing and puffing about how little I had paid and that the price could not be right - they let me go with a handwritten contract (probably a mistake).
Ah, but do not forget to get the walk through with a visual inspection of the existing damage to the car and get your copy. Be very thorough - including chips on the windshield if any. This is how they will charge you exorbitant amounts up to a month after returning your car. So, upon returning my car - again there is a problem with the price. They can't believe what I've paid is the full amount and they want to charge me triple the original fee.
They want to see the email confirmation that says that I have paid - but of course the email from Hertz says "Total approximate charge", though the amount in the email is exactly the amount that they have already charged my credit card. So the agent tells me that I must call Hertz customer service to have them email me something comparable to a receipt of payment - saying that I have paid in full for the rental car. This of course makes no sense, since I am speaking directly to a Hertz agent - why can't they tell me that I have paid in full?
So I call Hertz customer service, which can be summarized in one word: worthless. I eventually asked to speak to the manager, who similarly said that they could do nothing for me because of some hoodoo about my rental not being in their system because it is still active. I return to the agent at the rental location, and give her a print out of my email "receipt" from Hertz. I believe because she was tired of arguing with me (and because I brought some friends) she relents and says that I can go.
I was not given any receipt and when asked if Hertz would be charging me more she just shrugged her shoulders. Long story (already) short: Hertz has built a broken system designed to encourage their agents to charge as much as they can for anything they can upon return of the rental. Do not use Hertz.
HIBBING, MINNESOTA -- When I found myself in a situation where I needed to rent a car and Enterprise was not located in the area, I turned to Hertz--the only option for car rentals in the area where I was staying. What I first noted was the difference in price I was quoted--between $25 and $30 more than what I am accustomed to paying. My original reservation was for pick up on Monday at 4:30 and drop off on Wednesday at 6:30. I was quoted $101 for that rental.
On Monday, I discovered a need to pick up my car early and called Hertz to inquire if the car could be ready at 1:30 instead. I was told "no problem." I picked up the car (I could write an entire review on the poor condition of the car I was given but that's for another time). On Wednesday, I returned the car at about 4:30 and was told that I could not get a receipt because the location I was using did not do the billing but just submitted information to Hertz for them to process. When my credit card was charged the following week, I discovered that my car rental cost $150.
I had read reviews about double fuel charges and worried that might be the case. Also, the earlier-referenced condition of the car was a concern and I considered that several new chips, dents, or scratches might have been identified that were not noted during my initial walk-around. I called the customer service area for Hertz and was told that I was being charged for a three day rental because that my pick up was 1:30 and my drop off was 4:30 -- turns out that one extra hour from my original quote amounted to a full extra day of charges since I exceeded the 29 minute grace period for returns.
Now, I am sure there is some fine print that discloses this ridiculous practice, but I wonder where Hertz's desire to provide any sort of customer service is when there was absolutely no mention of this policy or a new quote provided upon pick up. This appears to be another of what appears to be a long list of technicalities Hertz chooses to employ to wring more money out of its customers. Use extreme caution when dealing with this business.
SAN JOSE, CALIFORNIA -- An employee whose job is being a transporter between Hertz stores hit my car and attempted to run away. After chasing him and honking at him for almost a mile he stopped. When he stepped out I realized that he was an elderly man who also seemed extremely tired. I gave him the benefit of the doubt and did not call the cops since he apologized and gave me his information. I've been waiting for two months and did not receive an update regarding the accident until I had to call them myself. No good customer service and horrible communication.
When I did contact them, the employee refuted the case saying that it was not his fault but mine. I do not understand how an insurance company can hire employees of such dishonest character. I highly do not recommend this company for any insurance related business. I even provided various unbiased scenarios in which each of the parties were at fault.
Yes, I did their work for them since it's been two months, and I didn't even get updated that the guy who hit my car decided to say it was my fault instead. I provide hard evidence through the works of physics and they still cannot decide who's at fault and said they'll pay me for 50% of damages... Damn right, I refused. They even told me they weren't able to get a hold of their own worker to question him.
For two months, that's preposterous. How does a company not have the ability to communicate between their employees? I will come back to edit what ends up happening so that the public knows about the lack of integrity, urgency, and efficiency of Hertz. If you want to have to do all the work and if you dislike communication, this is the place to go.
AMES, IOWA -- Today, Friday, March 15, 2013, I arrived at the Ames, IA Hertz office to pick up the Full-Size car that I reserved 3 weeks ago on February 17, 2013. The Hertz representative, **, told me that there are not any cars available, in the Ames or Des Moines area. He stated that he is "sorry, and apologizes". This car rental was made over three weeks ago to accommodate my family of four on a road trip and vacation to San Antonio, Texas.
With rental car insurance prepaid, hotel reservations made, bags packed, and maps laid out - - we were ready to get on the road within a few hours. Now, we have already lost the rental car insurance, and have to decide between driving the old family car with over 190K miles on it or losing the whole trip. ** explained that there is nothing he can offer me. There is no compensation provided. He cannot offer to get a rental or compensate a rental from another company, as there are none in the area.
He also admitted that there were people who made reservations after me and were provided vehicles earlier in the day. I let him know that I would write reviews and post this story on Facebook, Linked In, and Instagram. He said I was welcome to do that. He was in a really bad situation. A job/company that does not respect its customers or its reputation and does not provide its agents with discretionary decision making powers to make a bad situation right.
If you do business with Hertz, you will get hurts in return. I suggest finding a company or a program other than Hertz that will honor their reservations - even if there is premium pricing. Hertz not honoring their obligations has cost us more than I know how to account for. Tell your friends, neighbors, family, and company about the lack of respect Hertz has for their customers and their lack of responsibility. Hertz is bad business for everyone.
ORLANDO, CONNECTICUT -- I prepaid for a car rental through Priceline. The counter person at the Hertz Orlando, FL airport refused to honor Priceline's contract price for my car rental. She was very argumentative, insisting that I HAD to purchase insurance, Neverlost GPS, Sirius Radio and other add ons. I told her I only wanted what I paid for through Priceline and she said that was NOT possible. I informed her that I already had insurance coverage for the rental car and did not want Neverlost GPS or any other add ons. She said the car comes with the add ons and I HAD to pay for them.
I told her absolutely not and had to make numerous phone calls to resolve the issue until she FINALLY gave me the rental car the way I purchased it through Priceline... or so I thought. I returned the car on time with a full tank of gas and she, without my authorization or knowledge, made numerous charges to my credit card including a charge for gas. After many calls to Hertz, I had all charges reversed except for the Neverlost GPS which the counter person claimed I asked for, because she could not provide proof of this... a Hertz manager, ** had this charge reversed.
He also apologized for the very poor service I received at this Airport counter. I rent cars often and I have never experienced such horrible counter service as this! This was the first and last time I will ever rent a car from Hertz! Buyer beware when renting a car from Hertz!!
MADRID, SPAIN -- BEWARE ALL AMERICAN DRIVERS IN SPAIN - We were two 50 year old people leaving Pamplona, Spain on a July Monday morning in a BMW rented from Hertz. We were stopped at the toll booth by police and breathalyzed. The driver passed but were told to pull over to side of road. We gave over the Hertz contract, the valid California driver's license, USA passport and the car registration. The police informed us we were not legally allowed to drive in Spain without an INTERNATIONAL LICENSE and Hertz should not have allowed us to rent a car. We were made to turn over 250 Euros in cash to continue our journey.
Once we gave them cash, we were allowed to leave but they intimidated us for 90 minutes and threatened to arrest us. When we returned to Hertz in Madrid, they admitted that they rented cars to people without asking for an INTERNATIONAL LICENSE since they assume we know they are needed. The Hertz representative on the phone in the USA never asked us for any International License either. When we were pulled over, the police told us they did the same thing to a couple from Michigan just before they pulled us over. HERTZ and the Spanish police are out for American tourist dollars. BEWARE!