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221 Reviews & Complaints

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They Rented Me a Car Which Automatically Locks the Door, and the Key Was In. They Wanted to Charge Me $85 to Unlock Their Car.
Posted by Doris_777 on 08/05/2013
CLEVELAND, OHIO -- I rented a car from the Hertz at Cleveland Hopkins Airport. When I was loading the car to drive back to the rental return and catch a flight, the car automatically locked. The key was laying on the seat. I had to call Hertz Roadside service and they informed me that they would charge me $85 to unlock the car.

I then called my AAA and they opened the car. Too late, I missed my flight, and had to rent their car an additional day to catch a flight the next day. It was a nightmare.
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Posted by Strwy2Hvn on 2013-08-06:
What probable sense would make you believe that Hertz or any other rental car company wouldn't charge for a lockout? Lockouts, flat tire changes or any other non-mechanical related service has a service charge.

Please understand that I am not a Hertz employee or representative of such, just a person that realizes there are charges associated.

FYI, if you bring a rental car back in a dirty fashion, they can and in some instances charge for excessive dirtiness.

Just saying.
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Reservation -- Wait in Line - No Car Available.
Posted by R_a_mcguire on 08/01/2013
I had a reservation, waited in line 30 minutes to talk to a Hertz agent to be told they was not a car ready for me and that I would have to wait 10 or 15 minutes for a car to get cleaned . Thirty minutes and I am still waiting . My wait at Hertz is longer that my flight into Detroit. Hertz = COMPLETE FAIL!
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Hertz Won't Budge on Being Late
Posted by Rlb28 on 07/26/2013
LAS VEGAS, NEVADA -- Arrived at the time I was supposed to to pick up car, but stood in line for an hour at the desk. Upon seeing that our flight was delayed 4 hours I called Hertz customer service and told them I was going to be an hour late (this is 1 a.m.). They said no problem, but when I arrived the man at the desk charged us $19.95 for being an hour late. I told him what customer service said and he basically said "too bad". So, I wasn't allowed to drive the car for one hour while waiting in line and didn't get a credit, but was charged for being an hour late. Oh well, there are many rental car companies out there.
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Posted by Old Timer on 2013-07-26:
Don't feel too bad, Hertz got me for $50.00 for being 45 minutes late in Portland. They closed the 5 Interstate south of the airport and I had to use side streets to get there. Hertz could have cared less. Their rules that I agreed to, my loss. But, I have not used them since, their much larger loss. Hello Enterprise.
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Do Not Rent From Hertz!
Posted by Chilarry2387123 on 07/17/2013
HOUSTON, TEXAS -- My experience with Hertz in downtown Houston was 1 of the worst experiences of my life. They are not nice people there, and I can just sum it up by telling you that the manager there took it personally that we didn't fall for her poorly delivered sales tactics, so she tacked on an 'upgrade fee' to our car when we never asked for and didn't receive an 'upgrade'.

An argument ensued, 2 Hertz locations couldn't correct the problem, and I chose not to pursue the lost money and give into that lower energy. If I could put the downtown Houston Hertz into a few words: unprofessional, inefficient, condescending, sneaky, snakes. Especially the manager. Just saying!
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Two Charges on Two Different Credit Cards That Was Not Athorized
Posted by Dlellie11 on 07/14/2013
SANTA,ROSA, CALIFORNIA -- I was in a auto accident. AAA rented a car for me from Hertz. I decided to buy the car on the date my free rental was over. When I checked my bank account they had charged two different charge cards. One was for 135.00 the other was for 131.00. They told me they needed a card number for their records and I would not be charged anything. Where they came up with these charges I have no idea.

I went to my credit Union and filed a dispute claim. Now I am concerned that the car they sold me is not on the up and up. I will be filing a complaint with the Better Business Bureau of California.
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Posted by trmn8r on 2013-07-14:
The first step, in my opinion, is to ask Hertz where they came up with the charges. If that can't be resolved, then I would dispute it.
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Allowed To Rent Car In Spain Without Proper License To Drive In
Posted by Tamaravoice on 07/10/2013
MADRID, SPAIN -- BEWARE ALL AMERICAN DRIVERS IN SPAIN - We were two 50 year old people leaving Pamplona, Spain on a July Monday morning in a BMW rented from Hertz. We were stopped at the toll booth by police and breathlyzed. The driver passed but were told to pull over to side of road. We gave over the Hertz contract, the valid California driver's license, USA passport and the car registration. The police informed us were were not legally allowed to drive in Spain without an INTERNATIONAL LICENSE and Hertz should not have allowed us to rent a car. We were made to turn over 250 Euros in cash to continue our journey.

Once we gave them cash, we were allowed to leave but they intimidated us for 90 minutes and threatened to arrest us. When we returned to Hertz in Madrid they admitted that they rented cars to people without asking for an INTERNATIONAL LICENSE since they assume we know they are needed. The Hertz representative on the phone in the USA never asked us for any International License either. When we were pulled over, the police told us they did the same thing to a couple from Michigan just before they pulled us over. HERTZ and the Spanish police are out for American tourist dollars. BEWARE
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Posted by Weedwhacked on 2013-07-10:
Sounds more like a shakedown by the local police.
Posted by Bee on 2013-07-10:
It is your responsibility to make sure you have all the proper paperwork/documents before travelling to a foreign company. This includes IDL, visas, vaccines etc.

If you booked through a travel agent, they would have given you this information.

Hertz isn't required to tell you these things, it is on you to make sure you know ahead of time.
Posted by John Nicholson on 2013-07-10:
Yes, it's a shakedown, but you were in Spain and this is expected. The Guardia Civil is low paid and supplements their income from these things. And, an international driver's licence is now required in Europe. Never required before, but now it is.
Posted by Aaron Feit on 2013-07-11:
I'm not sure I would blame Hertz for this. Would you rather they have refused to rent the car to you and ruin your vacation altogether, since you have to get the international driver's permit from AAA in the States in advance? It does seem like an easy way for the police to shake loose some dollars though.
Posted by KM on 2013-08-13:
"... you were in Spain and this is to be expected"?

I've been to Spain many times and this has never happened.

We had the same experience, and Hertz refused to take any responsibility. When asked if they knew what an IDP was, they said "no, what's that?" They rent a product, they should know the legal requirements and pass them along to their customers. If the car had been impounded, they would have been liable. Hertz has neglected to put this information on their website.

Hertz did, however, ask numerous times if we wanted the extra insurance, because they make money on that.
I will never rent from them again, and neither should you.
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Pre-Pay Charges, You Get Your Fee and Lose Me Forever
Posted by Bike12341234 on 07/08/2013
SAN ANTONIO, TEXAS -- Called to cancel reservation SAME DAY and representative failed to cancel. Weeks later get a charge, called to cancel again and was charged $50 for a cancellation fee. Reservation was still 45 days out. Went to he** and back through uneducated government type employees on the phones and online. Hertz, you can keep your $50 bucks but you lost me forever. My family gave you over $2000 last year from all of our rentals. All I can do is hope others follow me.
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DO NOT USE HERTZ - Advertised Prices Are False
Posted by Laws.nick on 06/30/2013
ST GERMAINE EN LAYE(NEAR PARIS), FRANCE, COLORADO -- My experience was so bad that I felt inspired to write a review before I'm sure that my interaction with Hertz is over. I say this because I don't believe that they will not charge me after I have returned the rental car for whatever fee, charge, voucher, or other name they can come up with for money.

The struggle began when I went in to pick up the rental car after prepaying on line. The agent claimed that their computer system was down, though I couldn't see why it mattered because I had called ahead and they said that I was all set to pick up my car. So after a lot of huffing and puffing about how little I had paid and that the price could not be right - they let me go with a handwritten contract (probably a mistake).

Ah, but do not forget to get the walk through with a visual inspection of the existing damage to the car and get your copy. Be very thorough - including chips on the windshield if any. This is how they will charge you exorbitant amounts up to a month after returning your car.

So, upon returning my car - again there is a problem with the price. They can't believe what I've paid is the full amount and they want to charge me triple the original fee. They want to see the email confirmation that says that I have paid - but of course the email from Hertz says "Total approximate charge", though the amount in the email is exactly the amount that they have already charged my credit card. So the agent tells me that I must call Hertz customer service to have them email me something comparable to a receipt of payment - saying that I have paid in full for the rental car. This of course makes no sense, since I am speaking directly to a Hertz agent - why can't they tell me that I have paid in full?

So I call Hertz customer service, which can be summarized in one word: worthless. I eventually asked to speak to the manager, who similarly said that they could do nothing for me because of some hoodoo about my rental not being in their system because it is still active.

I return to the agent at the rental location, and give her a print out of my email "receipt" from Hertz. I believe because she was tired of arguing with me (and because I brought some friends) she relents and says that I can go. I was not given any receipt and when asked if Hertz would be charging me more she just shrugged her shoulders.

Long story (already) short: Hertz has built a broken system designed to encourage their agents to charge as much as they can for anything they can upon return of the rental. Do not use Hertz.
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Posted by saj80 on 2013-07-01:
I can't be certain, but it appears that you didn't have a copy of your online reservation and payment confirmation. I always take a copy whenever I make arrangements online (hotels, airlines, rental cars, etc.) so I have proof of my reservation and payment.
Posted by Val on 2014-01-15:
There is something going on with Hertz and their employees. Last year a counter rep added in the "insurance" after I had already declined it. The 800# basically called me a liar and wouldn't refund me. Then I spoke locally where I picked up the car. The manager acknowledged they had an employee doing that and quickly credited my card. I'd almost bet Hertz fired that manager for being so honest. I was told this company completely changed when they moved their Headquarters from NJ to Florida.
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Not Good; You Are at Their Mercy; They Have Your Credit Card Number
Posted by Poodleparade4 on 06/27/2013
$424 for a car for two days. Their extra charges are bogus. Use another company. We have used another company (Budget)--better car, better price, better service.
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Charged More Than the Agent Said 5 Minutes Earlier
Posted by Paul_McManamon on 06/25/2013
PHILADEPHIA, OHIO -- My flight was cancelled. Hertz did have a few cars. I needed to drive to Washington that night. The agent at the # 1 gold desk said the rental would cost $169 per day, and with all the charges it would be $406. total. Unfortunately When they handed me the contract as I checked out I assumed the agent told me the truth. I did not have to sign since I had #1 gold status. it was not until I turned the car in I found out they charged me $226. per day for a total of $568. How can the price change in the 5 minutes from when he told me until I drive the car out the gate.

To make matters worse when I called to complain they said I had to take it up with the Philadelphia rental location, but the phone change at that location made it impossible for me to talk to a person about my experience. Horrible experience!
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