MESA, ARIZONA -- Worst rental company ever. Was very happy about the price for our PREPAID/PER CHARGED rental but after we arrived at the airport on 11/3/2013 was told by a very rude employee of Hertz that we also needed an additional $200.00 deposit on our major credit card. He told us it was in the fine print, which it is not. Left us stranded at the airport as we didn't have the additional funds on the card. Now 8 days later we still have not been credited for the amount charged and upon calling was put to 4 people and was told we were a NO SHOW at the airport. We have witnesses at both Enterprise and Alamo as they were trying to help get us in a rental after Hertz was so rude.. Bottom line DO NOT rent from Hertz....go to ALAMO!!!
**As an update today is 12/1/2013 and still have not been credited or even contacted by any member of Hertz.
Even a 1 star rating is too much for this company.
NORWOOD, MASSACHUSETTS -- I needed a minivan to rent on Thanksgiving week. I made a reservation for it (or so I thought) at Hertz in Norwood, MA. There happened to be a miscommunication in reservation and when I came to get the van they didn't have it. It was a disaster for me but the staff made a really good effort and found me a large SUV that actually worked out pretty well for me. More so, they charged me the same price they quoted me earlier for the minivan even though the SUV was more expensive. So whatever the original problem was they went an extra mile and found a good solution for it.Add reply
Deceitful Business Practices
SAN FRANCISCO, CALIFORNIA -- My wife were planning a 2 week long trip to California so we booked a compact car through Hertz exactly 1 month in advance.
We took advantage of their "Hertz 50 Plus" discount as we are both older. ... read full review2 Replies - Latest reply on 11/07/2013
Hertz rent a car is the most unbelievably stupid rental company I have ever done business with. There hours are bank hours so god forbid you need them for something after those hours. They also believe that threatening their clients gets the answers they want in a cordial manner.... Hertz rentals can kiss my [snip]! And beware they are out like vampires to the little man!!!! Add reply
ORLANDO, CONNECTICUT -- I prepaid for a car rental through Priceline.
The counter person at the Hertz Orlando, FL airport refused to honor Priceline's contract price for my car rental. She was very argumentative, insisting ... read full review
BRIGHTON, MICHIGAN -- Picked up my rental at the Brighton, MI office. I should have known by the Dollar Store air freshener hanging on the mirror that something was up. Took the car home and spent an hour cleaning the interior (pop spills, bottles and cans in the pockets, vacuuming the interior) just so my wife and Grandkids could ride in it. I would have declined the car, but it was the only small suv available. Drove it for the week and the air stopped twice in 90 degree plus weather. The brakes squealed at every stop. The Sirius radio was set for hip hop music and we couldn't get it off so we listened to fm all week. I don't think I'll rent from Hertz again.1 Replies - Latest reply on 08/19/2013Add reply
PORTLAND, OREGON -- After returning my Subaru Outback to the return station and going through airport security, I discovered that I had left my Asthma rescue inhaler and the Leather carrying case that contained it on the front seat of the vehicle. I called the desk and the agent on duty offered to go to the car and look for my lost inhaler. He located it and brought it to the airport security station where the airport security supervisor took it from him and returned it to me. I feel that the agent went well out of his way to help me recover my lost property.Add reply
CLEVELAND, OHIO -- I rented a car from the Hertz at Cleveland Hopkins Airport. When I was loading the car to drive back to the rental return and catch a flight, the car automatically locked. The key was laying on the seat. I had to call Hertz Roadside service and they informed me that they would charge me $85 to unlock the car.
1 Replies - Latest reply on 08/06/2013Add reply
I then called my AAA and they opened the car. Too late, I missed my flight, and had to rent their car an additional day to catch a flight the next day. It was a nightmare.
I had a reservation, waited in line 30 minutes to talk to a Hertz agent to be told they was not a car ready for me and that I would have to wait 10 or 15 minutes for a car to get cleaned . Thirty minutes and I am still waiting . My wait at Hertz is longer that my flight into Detroit. Hertz = COMPLETE FAIL! Add reply
LAS VEGAS, NEVADA -- Arrived at the time I was supposed to to pick up car, but stood in line for an hour at the desk. Upon seeing that our flight was delayed 4 hours I called Hertz customer service and told them I was going to be an hour late (this is 1 a.m.). They said no problem, but when I arrived the man at the desk charged us $19.95 for being an hour late. I told him what customer service said and he basically said "too bad". So, I wasn't allowed to drive the car for one hour while waiting in line and didn't get a credit, but was charged for being an hour late. Oh well, there are many rental car companies out there.1 Replies - Latest reply on 07/26/2013Add reply
HOUSTON, TEXAS -- My experience with Hertz in downtown Houston was 1 of the worst experiences of my life. They are not nice people there, and I can just sum it up by telling you that the manager there took it personally that we didn't fall for her poorly delivered sales tactics, so she tacked on an 'upgrade fee' to our car when we never asked for and didn't receive an 'upgrade'.
An argument ensued, 2 Hertz locations couldn't correct the problem, and I chose not to pursue the lost money and give into that lower energy. If I could put the downtown Houston Hertz into a few words: unprofessional, inefficient, condescending, sneaky, snakes. Especially the manager. Just saying!
SANTA,ROSA, CALIFORNIA -- I was in a auto accident. AAA rented a car for me from Hertz. I decided to buy the car on the date my free rental was over. When I checked my bank account they had charged two different charge cards. One was for 135.00 the other was for 131.00. They told me they needed a card number for their records and I would not be charged anything. Where they came up with these charges I have no idea.
1 Replies - Latest reply on 07/14/2013Add reply
I went to my credit Union and filed a dispute claim. Now I am concerned that the car they sold me is not on the up and up. I will be filing a complaint with the Better Business Bureau of California.
SAN ANTONIO, TEXAS -- Called to cancel reservation SAME DAY and representative failed to cancel. Weeks later get a charge, called to cancel again and was charged $50 for a cancellation fee. Reservation was still 45 days out. Went to he** and back through uneducated government type employees on the phones and online. Hertz, you can keep your $50 bucks but you lost me forever. My family gave you over $2000 last year from all of our rentals. All I can do is hope others follow me.Add reply
$424 for a car for two days. Their extra charges are bogus. Use another company. We have used another company (Budget)--better car, better price, better service. Add reply
PHILADEPHIA, OHIO -- My flight was cancelled. Hertz did have a few cars. I needed to drive to Washington that night. The agent at the # 1 gold desk said the rental would cost $169 per day, and with all the charges it would be $406. total. Unfortunately When they handed me the contract as I checked out I assumed the agent told me the truth. I did not have to sign since I had #1 gold status. it was not until I turned the car in I found out they charged me $226. per day for a total of $568. How can the price change in the 5 minutes from when he told me until I drive the car out the gate.
To make matters worse when I called to complain they said I had to take it up with the Philadelphia rental location, but the phone change at that location made it impossible for me to talk to a person about my experience. Horrible experience!
LOS ANGELES, CALIFORNIA -- I flew to Los Angeles with some friends for the weekend (actually just arrived yesterday). They had reserved a car with Hertz and were going to pick it up before driving me to the hotel.
Well, three of us sat outside the Hertz office next to LAX airport for almost an hour while the other one went inside. Twice my friend went inside to check on the line, but it was moving very slowly. Eventually, the friend that had gone inside told us that they were completely out of cars. That's right, completely out of cars. Never mind that we and about 20 other people in line had reserved a car well in advance. Just "Sorry, we have no cars available."
But that's not the worst part. I can understand if they run out of cars in that particular lot--this is LA, after all. However, I would have at least expected them to offer to help us in some way--either direct us to another office that did have cars (this being LA, there is never a shortage of those), or assisting us with another way to get to our hotel. I was wrong. They did nothing. My friends didn't even get all the way to the front of the line before they were telling customers they were out of cars. We ended up having to take a taxi through rush-hour traffic to our hotel, and with the 2-hour time difference from my hometown, I didn't get to bed until 11 PM!
Oh, one more thing: When the LAX shuttle stopped at the Hertz customer service office, we noticed the line in there was longer than the one to rent a car! Wow.